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Main page shows content parental controls does not give access to #6629

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opened 2026-02-07 03:54:43 +03:00 by OVERLORD · 4 comments
OVERLORD commented 2026-02-07 03:54:43 +03:00
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Originally created by @frederickjansen on GitHub (Jan 1, 2025).

This issue respects the following points:

  • This is a bug, not a question or a configuration issue; Please visit our forum or chat rooms first to troubleshoot with volunteers, before creating a report. The links can be found here.
  • This issue is not already reported on GitHub (I've searched it).
  • I'm using an up to date version of Jellyfin Server stable, unstable or master; We generally do not support previous older versions. If possible, please update to the latest version before opening an issue.
  • I agree to follow Jellyfin's Code of Conduct.
  • This report addresses only a single issue; If you encounter multiple issues, kindly create separate reports for each one.

Description of the bug

Jellyfin shows content under "Recently Added" that the user cannot access because of Parental Controls. When clicking on these items, the user sees a spinning circle. This is somewhat similar to https://github.com/jellyfin/jellyfin/issues/12855. There it only affects a single generated thumbnail however. This bug will show new movies or TV shows added to the collection the user does not have access to.
For some reason this does not happen with all (or most) content. There might be more to the steps to reproduce it that I have not figured out yet.

Reproduction steps

  1. Create a user that has Parental Controls enabled.
  2. Set the limit to something low like TV-Y.
  3. Add a movie or TV show with a higher rating. I had one with TV-Y7.
  4. View the main page of the restricted user.

What is the current bug behavior?

The main page will show the newly added movie/TV show. Clicking on the play icon will show a spinning circle on the same page. Trying to open the content's page will show an empty page with a spinning circle.

What is the expected correct behavior?

The main page should not show content that the user does not have access to.

Jellyfin Server version

10.10.0+

Specify commit id

No response

Specify unstable release number

No response

Specify version number

No response

Specify the build version

10.10.3

Environment

- OS: Debian
- Linux Kernel: 6.6.44
- Virtualization: Docker
- Clients:
- Browser: Firefox
- FFmpeg Version:
- Playback Method:
- Hardware Acceleration:
- GPU Model:
- Plugins:
- Reverse Proxy:
- Base URL:
- Networking:
- Storage:

Jellyfin logs

N/A

FFmpeg logs

Client / Browser logs

No response

Relevant screenshots or videos

No response

Additional information

No response

Originally created by @frederickjansen on GitHub (Jan 1, 2025). ### This issue respects the following points: - [x] This is a **bug**, not a question or a configuration issue; Please visit our forum or chat rooms first to troubleshoot with volunteers, before creating a report. The links can be found [here](https://jellyfin.org/contact/). - [x] This issue is **not** already reported on [GitHub](https://github.com/jellyfin/jellyfin/issues?q=is%3Aopen+is%3Aissue) _(I've searched it)_. - [x] I'm using an up to date version of Jellyfin Server stable, unstable or master; We generally do not support previous older versions. If possible, please update to the latest version before opening an issue. - [x] I agree to follow Jellyfin's [Code of Conduct](https://jellyfin.org/docs/general/community-standards.html#code-of-conduct). - [x] This report addresses only a single issue; If you encounter multiple issues, kindly create separate reports for each one. ### Description of the bug Jellyfin shows content under "Recently Added" that the user cannot access because of Parental Controls. When clicking on these items, the user sees a spinning circle. This is somewhat similar to https://github.com/jellyfin/jellyfin/issues/12855. There it only affects a single generated thumbnail however. This bug will show new movies or TV shows added to the collection the user does not have access to. For some reason this does not happen with all (or most) content. There might be more to the steps to reproduce it that I have not figured out yet. ### Reproduction steps 1. Create a user that has Parental Controls enabled. 2. Set the limit to something low like TV-Y. 3. Add a movie or TV show with a higher rating. I had one with TV-Y7. 4. View the main page of the restricted user. ### What is the current _bug_ behavior? The main page will show the newly added movie/TV show. Clicking on the play icon will show a spinning circle on the same page. Trying to open the content's page will show an empty page with a spinning circle. ### What is the expected _correct_ behavior? The main page should not show content that the user does not have access to. ### Jellyfin Server version 10.10.0+ ### Specify commit id _No response_ ### Specify unstable release number _No response_ ### Specify version number _No response_ ### Specify the build version 10.10.3 ### Environment ```markdown - OS: Debian - Linux Kernel: 6.6.44 - Virtualization: Docker - Clients: - Browser: Firefox - FFmpeg Version: - Playback Method: - Hardware Acceleration: - GPU Model: - Plugins: - Reverse Proxy: - Base URL: - Networking: - Storage: ``` ### Jellyfin logs ```shell N/A ``` ### FFmpeg logs ```shell ``` ### Client / Browser logs _No response_ ### Relevant screenshots or videos _No response_ ### Additional information _No response_
OVERLORD added the bug label 2026-02-07 03:54:43 +03:00
OVERLORD commented 2026-02-07 03:54:48 +03:00
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@jellyfin-bot commented on GitHub (May 2, 2025):

This issue has gone 120 days without an update and will be closed within 21 days if there is no new activity. To prevent this issue from being closed, please confirm the issue has not already been fixed by providing updated examples or logs.

If you have any questions you can use one of several ways to contact us.

@jellyfin-bot commented on GitHub (May 2, 2025): This issue has gone 120 days without an update and will be closed within 21 days if there is no new activity. To prevent this issue from being closed, please confirm the issue has not already been fixed by providing updated examples or logs. If you have any questions you can use one of several ways to [contact us](https://jellyfin.org/contact).
OVERLORD commented 2026-02-07 03:54:49 +03:00
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@frederickjansen commented on GitHub (May 2, 2025):

This is still an issue on 10.10.7. It mainly appears to affect a single show, The Adventures of Tintin.

@frederickjansen commented on GitHub (May 2, 2025): This is still an issue on 10.10.7. It mainly appears to affect a single show, The Adventures of Tintin.
OVERLORD commented 2026-02-07 03:54:51 +03:00
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@TheGuyOnGithub commented on GitHub (Jul 7, 2025):

I also have this issue, created special tag "TagTest" added that tag in parental control tab for a user to block content with this tag, added this tag to a show I have, show appears in recently added section... clicking on show results in infinite loading with no access..

@TheGuyOnGithub commented on GitHub (Jul 7, 2025): I also have this issue, created special tag "TagTest" added that tag in parental control tab for a user to block content with this tag, added this tag to a show I have, show appears in recently added section... clicking on show results in infinite loading with no access..
OVERLORD commented 2026-02-07 03:54:52 +03:00
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@theguymadmax commented on GitHub (Jul 7, 2025):

This issue has been resolved in the Master branch by #12615.

The fix will be included in the 10.11.0 release.

@theguymadmax commented on GitHub (Jul 7, 2025): This issue has been resolved in the Master branch by #12615. The fix will be included in the 10.11.0 release.
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