Error when playing back 4K HEVC 10 bit content on web client #1604

Closed
opened 2026-02-06 21:10:00 +03:00 by OVERLORD · 2 comments
Owner

Originally created by @kekonn on GitHub (Apr 25, 2020).

Media Info of the file
General
Unique ID : 217222170961428580504853715836196124415 (0xA36B77E6B304FE66A30B2EBC26F876FF)
Complete name : V:\Movies\The.Martian.2015.EXTENDED.2160p.BluRay.x265.10bit.HDR.TrueHD.7.1.Atmos-TERMiNAL\The.Martian.2015.EXTENDED.2160p.UHD.BluRay.x265-TERMiNAL.mkv
Format : Matroska
Format version : Version 4
File size : 20.3 GiB
Duration : 2 h 31 min
Overall bit rate mode : Variable
Overall bit rate : 19.2 Mb/s
Encoded date : UTC 2017-12-05 21:03:38
Writing application : mkvmerge v18.0.0 ('Apricity') 64-bit
Writing library : libebml v1.3.5 + libmatroska v1.4.8

Video
ID : 1
Format : HEVC
Format/Info : High Efficiency Video Coding
Format profile : Main 10@L5.1@High
HDR format : SMPTE ST 2086, HDR10 compatible
Codec ID : V_MPEGH/ISO/HEVC
Duration : 2 h 31 min
Bit rate : 12.8 Mb/s
Width : 3 840 pixels
Height : 1 600 pixels
Display aspect ratio : 2.40:1
Frame rate mode : Constant
Frame rate : 23.976 (24000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:0 (Type 2)
Bit depth : 10 bits
Bits/(Pixel*Frame) : 0.087
Stream size : 13.5 GiB (67%)
Writing library : x265 2.5+58-06979c042350:[Windows][GCC 6.2.1][64 bit] 10bit
Encoding settings : cpuid=1173503 / frame-threads=4 / numa-pools=16 / wpp / no-pmode / no-pme / no-psnr / no-ssim / log-level=2 / input-csp=1 / input-res=3840x1600 / interlace=0 / total-frames=217718 / level-idc=51 / high-tier=1 / uhd-bd=0 / ref=4 / no-allow-non-conformance / repeat-headers / annexb / aud / hrd / info / hash=0 / no-temporal-layers / no-open-gop / min-keyint=1 / keyint=24 / bframes=4 / b-adapt=2 / b-pyramid / bframe-bias=0 / rc-lookahead=25 / lookahead-slices=4 / scenecut=40 / no-intra-refresh / ctu=64 / min-cu-size=8 / rect / no-amp / max-tu-size=32 / tu-inter-depth=1 / tu-intra-depth=1 / limit-tu=0 / rdoq-level=2 / dynamic-rd=0.00 / no-ssim-rd / signhide / no-tskip / nr-intra=0 / nr-inter=0 / no-constrained-intra / no-strong-intra-smoothing / max-merge=3 / limit-refs=3 / limit-modes / me=3 / subme=3 / merange=57 / temporal-mvp / weightp / no-weightb / no-analyze-src-pics / deblock=-3:-3 / no-sao / no-sao-non-deblock / rd=4 / no-early-skip / rskip / no-fast-intra / no-tskip-fast / no-cu-lossless / no-b-intra / no-splitrd-skip / rdpenalty=0 / psy-rd=2.00 / psy-rdoq=1.00 / no-rd-refine / analysis-reuse-mode=0 / no-lossless / cbqpoffs=0 / crqpoffs=0 / rc=crf / crf=17.0 / qcomp=0.60 / qpstep=4 / stats-write=0 / stats-read=0 / vbv-maxrate=160000 / vbv-bufsize=160000 / vbv-init=0.9 / crf-max=0.0 / crf-min=0.0 / ipratio=1.40 / pbratio=1.30 / aq-mode=1 / aq-strength=1.00 / cutree / zone-count=0 / no-strict-cbr / qg-size=32 / no-rc-grain / qpmax=69 / qpmin=0 / no-const-vbv / sar=1 / overscan=0 / videoformat=5 / range=0 / colorprim=9 / transfer=16 / colormatrix=9 / chromaloc=1 / chromaloc-top=2 / chromaloc-bottom=2 / display-window=0 / master-display=G(13250,34500)B(7500,3000)R(34000,16000)WP(15635,16450)L(10000000,0) / max-cll=0,0 / min-luma=0 / max-luma=1023 / log2-max-poc-lsb=8 / vui-timing-info / vui-hrd-info / slices=1 / no-opt-qp-pps / no-opt-ref-list-length-pps / no-multi-pass-opt-rps / scenecut-bias=0.05 / no-opt-cu-delta-qp / no-aq-motion / hdr / hdr-opt / no-dhdr10-opt / analysis-reuse-level=5 / scale-factor=0 / refine-intra=0 / refine-inter=0 / refine-mv=0 / no-limit-sao / ctu-info=0 / no-lowpass-dct / refine-mv-type=0 / copy-pic=1
Default : Yes
Forced : No
Color range : Limited
Color primaries : BT.2020
Transfer characteristics : PQ
Matrix coefficients : BT.2020 non-constant
Mastering display color primaries : Display P3
Mastering display luminance : min: 0.0000 cd/m2, max: 1000 cd/m2

Audio #1
ID : 2
Format : MLP FBA 16-ch
Format/Info : Meridian Lossless Packing FBA with 16-channel presentation
Commercial name : Dolby TrueHD with Dolby Atmos
Codec ID : A_TRUEHD
Duration : 2 h 31 min
Bit rate mode : Variable
Bit rate : 5 414 kb/s
Maximum bit rate : 5 997 kb/s
Channel(s) : 8 channels
Channel layout : L R C LFE Ls Rs Lb Rb
Sampling rate : 48.0 kHz
Frame rate : 1 200.000 FPS (40 SPF)
Compression mode : Lossless
Stream size : 5.72 GiB (28%)
Language : English
Default : Yes
Forced : No
Number of dynamic objects : 13
Bed channel count : 1 channel
Bed channel configuration : LFE

Audio #2
ID : 3
Format : AC-3
Format/Info : Audio Coding 3
Commercial name : Dolby Digital
Codec ID : A_AC3
Duration : 2 h 31 min
Bit rate mode : Constant
Bit rate : 640 kb/s
Channel(s) : 6 channels
Channel layout : L R C LFE Ls Rs
Sampling rate : 48.0 kHz
Frame rate : 31.250 FPS (1536 SPF)
Compression mode : Lossy
Stream size : 693 MiB (3%)
Language : English
Service kind : Complete Main
Default : No
Forced : No

Audio #3
ID : 4
Format : AC-3
Format/Info : Audio Coding 3
Commercial name : Dolby Digital
Codec ID : A_AC3
Duration : 2 h 31 min
Bit rate mode : Constant
Bit rate : 224 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 48.0 kHz
Frame rate : 31.250 FPS (1536 SPF)
Compression mode : Lossy
Stream size : 243 MiB (1%)
Title : Commentary with director/producer Ridley Scott, writer Andy Weir, screenwriter/executive producer Drew Goddard
Language : English
Service kind : Complete Main
Default : No
Forced : No

Text #1
ID : 5
Format : PGS
Muxing mode : zlib
Codec ID : S_HDMV/PGS
Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs
Duration : 2 h 1 min
Bit rate : 189 b/s
Count of elements : 78
Stream size : 169 KiB (0%)
Title : Forced
Language : English
Default : Yes
Forced : No

Text #2
ID : 6
Format : PGS
Muxing mode : zlib
Codec ID : S_HDMV/PGS
Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs
Duration : 2 h 27 min
Bit rate : 40.0 kb/s
Count of elements : 4490
Stream size : 42.3 MiB (0%)
Title : SDH
Language : English
Default : No
Forced : No

Text #3
ID : 7
Format : PGS
Muxing mode : zlib
Codec ID : S_HDMV/PGS
Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs
Duration : 2 h 31 min
Bit rate : 32.1 kb/s
Count of elements : 3540
Stream size : 34.7 MiB (0%)
Language : Spanish
Default : No
Forced : No

Text #4
ID : 8
Format : PGS
Muxing mode : zlib
Codec ID : S_HDMV/PGS
Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs
Duration : 2 h 31 min
Bit rate : 34.6 kb/s
Count of elements : 3680
Stream size : 37.4 MiB (0%)
Language : French
Default : No
Forced : No

Text #5
ID : 9
Format : PGS
Muxing mode : zlib
Codec ID : S_HDMV/PGS
Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs
Duration : 2 h 27 min
Bit rate : 75.0 kb/s
Count of elements : 5486
Stream size : 79.3 MiB (0%)
Title : Commentary
Language : English
Default : No
Forced : No

Text #6
ID : 10
Format : PGS
Muxing mode : zlib
Codec ID : S_HDMV/PGS
Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs
Duration : 2 h 31 min
Bit rate : 62.2 kb/s
Count of elements : 5262
Stream size : 67.2 MiB (0%)
Title : Commentary
Language : Spanish
Default : No
Forced : No

Text #7
ID : 11
Format : PGS
Muxing mode : zlib
Codec ID : S_HDMV/PGS
Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs
Duration : 2 h 31 min
Bit rate : 57.9 kb/s
Count of elements : 5261
Stream size : 62.6 MiB (0%)
Title : Commentary
Language : French
Default : No
Forced : No

Menu
00:00:00.000 : en:00:00:00.000
00:03:22.285 : en:00:03:22.285
00:10:15.156 : en:00:10:15.156
00:15:24.590 : en:00:15:24.590
00:18:25.187 : en:00:18:25.187
00:21:58.817 : en:00:21:58.817
00:24:52.533 : en:00:24:52.533
00:29:17.130 : en:00:29:17.130
00:32:01.086 : en:00:32:01.086
00:34:45.542 : en:00:34:45.542
00:40:08.156 : en:00:40:08.156
00:42:48.316 : en:00:42:48.316
00:47:50.075 : en:00:47:50.075
00:51:12.736 : en:00:51:12.736
00:58:03.396 : en:00:58:03.396
01:01:41.614 : en:01:01:41.614
01:04:24.944 : en:01:04:24.944
01:08:54.255 : en:01:08:54.255
01:11:54.101 : en:01:11:54.101
01:16:33.505 : en:01:16:33.505
01:22:05.504 : en:01:22:05.504
01:26:19.716 : en:01:26:19.716
01:37:47.653 : en:01:37:47.653
01:44:36.478 : en:01:44:36.478
01:50:38.381 : en:01:50:38.381
01:53:22.671 : en:01:53:22.671
01:59:17.567 : en:01:59:17.567
02:03:51.007 : en:02:03:51.007
02:07:32.353 : en:02:07:32.353
02:14:24.723 : en:02:14:24.723
02:20:48.398 : en:02:20:48.398
02:23:11.833 : en:02:23:11.833

Logs
server.log

FFmpeg Logs
ffmpeg.log

Stats for Nerds Screenshots
N/A (don't get that far)

Server System (please complete the following information):

Client System (please complete the following information):

  • Device: Desktop PC (Custom Build)
  • OS: Windows 10 build 2004 (Insider Preview)
  • Client: Jellyfin Web
  • Browser (if Web client): Firefox
  • Client and Browser Version: 75.0 x64

The error is in the last couple of lines from the ffmpeg file. I've been directed here from the dev channel on Riot.

Originally created by @kekonn on GitHub (Apr 25, 2020). **Media Info of the file** General Unique ID : 217222170961428580504853715836196124415 (0xA36B77E6B304FE66A30B2EBC26F876FF) Complete name : V:\Movies\The.Martian.2015.EXTENDED.2160p.BluRay.x265.10bit.HDR.TrueHD.7.1.Atmos-TERMiNAL\The.Martian.2015.EXTENDED.2160p.UHD.BluRay.x265-TERMiNAL.mkv Format : Matroska Format version : Version 4 File size : 20.3 GiB Duration : 2 h 31 min Overall bit rate mode : Variable Overall bit rate : 19.2 Mb/s Encoded date : UTC 2017-12-05 21:03:38 Writing application : mkvmerge v18.0.0 ('Apricity') 64-bit Writing library : libebml v1.3.5 + libmatroska v1.4.8 Video ID : 1 Format : HEVC Format/Info : High Efficiency Video Coding Format profile : Main 10@L5.1@High HDR format : SMPTE ST 2086, HDR10 compatible Codec ID : V_MPEGH/ISO/HEVC Duration : 2 h 31 min Bit rate : 12.8 Mb/s Width : 3 840 pixels Height : 1 600 pixels Display aspect ratio : 2.40:1 Frame rate mode : Constant Frame rate : 23.976 (24000/1001) FPS Color space : YUV Chroma subsampling : 4:2:0 (Type 2) Bit depth : 10 bits Bits/(Pixel*Frame) : 0.087 Stream size : 13.5 GiB (67%) Writing library : x265 2.5+58-06979c042350:[Windows][GCC 6.2.1][64 bit] 10bit Encoding settings : cpuid=1173503 / frame-threads=4 / numa-pools=16 / wpp / no-pmode / no-pme / no-psnr / no-ssim / log-level=2 / input-csp=1 / input-res=3840x1600 / interlace=0 / total-frames=217718 / level-idc=51 / high-tier=1 / uhd-bd=0 / ref=4 / no-allow-non-conformance / repeat-headers / annexb / aud / hrd / info / hash=0 / no-temporal-layers / no-open-gop / min-keyint=1 / keyint=24 / bframes=4 / b-adapt=2 / b-pyramid / bframe-bias=0 / rc-lookahead=25 / lookahead-slices=4 / scenecut=40 / no-intra-refresh / ctu=64 / min-cu-size=8 / rect / no-amp / max-tu-size=32 / tu-inter-depth=1 / tu-intra-depth=1 / limit-tu=0 / rdoq-level=2 / dynamic-rd=0.00 / no-ssim-rd / signhide / no-tskip / nr-intra=0 / nr-inter=0 / no-constrained-intra / no-strong-intra-smoothing / max-merge=3 / limit-refs=3 / limit-modes / me=3 / subme=3 / merange=57 / temporal-mvp / weightp / no-weightb / no-analyze-src-pics / deblock=-3:-3 / no-sao / no-sao-non-deblock / rd=4 / no-early-skip / rskip / no-fast-intra / no-tskip-fast / no-cu-lossless / no-b-intra / no-splitrd-skip / rdpenalty=0 / psy-rd=2.00 / psy-rdoq=1.00 / no-rd-refine / analysis-reuse-mode=0 / no-lossless / cbqpoffs=0 / crqpoffs=0 / rc=crf / crf=17.0 / qcomp=0.60 / qpstep=4 / stats-write=0 / stats-read=0 / vbv-maxrate=160000 / vbv-bufsize=160000 / vbv-init=0.9 / crf-max=0.0 / crf-min=0.0 / ipratio=1.40 / pbratio=1.30 / aq-mode=1 / aq-strength=1.00 / cutree / zone-count=0 / no-strict-cbr / qg-size=32 / no-rc-grain / qpmax=69 / qpmin=0 / no-const-vbv / sar=1 / overscan=0 / videoformat=5 / range=0 / colorprim=9 / transfer=16 / colormatrix=9 / chromaloc=1 / chromaloc-top=2 / chromaloc-bottom=2 / display-window=0 / master-display=G(13250,34500)B(7500,3000)R(34000,16000)WP(15635,16450)L(10000000,0) / max-cll=0,0 / min-luma=0 / max-luma=1023 / log2-max-poc-lsb=8 / vui-timing-info / vui-hrd-info / slices=1 / no-opt-qp-pps / no-opt-ref-list-length-pps / no-multi-pass-opt-rps / scenecut-bias=0.05 / no-opt-cu-delta-qp / no-aq-motion / hdr / hdr-opt / no-dhdr10-opt / analysis-reuse-level=5 / scale-factor=0 / refine-intra=0 / refine-inter=0 / refine-mv=0 / no-limit-sao / ctu-info=0 / no-lowpass-dct / refine-mv-type=0 / copy-pic=1 Default : Yes Forced : No Color range : Limited Color primaries : BT.2020 Transfer characteristics : PQ Matrix coefficients : BT.2020 non-constant Mastering display color primaries : Display P3 Mastering display luminance : min: 0.0000 cd/m2, max: 1000 cd/m2 Audio #1 ID : 2 Format : MLP FBA 16-ch Format/Info : Meridian Lossless Packing FBA with 16-channel presentation Commercial name : Dolby TrueHD with Dolby Atmos Codec ID : A_TRUEHD Duration : 2 h 31 min Bit rate mode : Variable Bit rate : 5 414 kb/s Maximum bit rate : 5 997 kb/s Channel(s) : 8 channels Channel layout : L R C LFE Ls Rs Lb Rb Sampling rate : 48.0 kHz Frame rate : 1 200.000 FPS (40 SPF) Compression mode : Lossless Stream size : 5.72 GiB (28%) Language : English Default : Yes Forced : No Number of dynamic objects : 13 Bed channel count : 1 channel Bed channel configuration : LFE Audio #2 ID : 3 Format : AC-3 Format/Info : Audio Coding 3 Commercial name : Dolby Digital Codec ID : A_AC3 Duration : 2 h 31 min Bit rate mode : Constant Bit rate : 640 kb/s Channel(s) : 6 channels Channel layout : L R C LFE Ls Rs Sampling rate : 48.0 kHz Frame rate : 31.250 FPS (1536 SPF) Compression mode : Lossy Stream size : 693 MiB (3%) Language : English Service kind : Complete Main Default : No Forced : No Audio #3 ID : 4 Format : AC-3 Format/Info : Audio Coding 3 Commercial name : Dolby Digital Codec ID : A_AC3 Duration : 2 h 31 min Bit rate mode : Constant Bit rate : 224 kb/s Channel(s) : 2 channels Channel layout : L R Sampling rate : 48.0 kHz Frame rate : 31.250 FPS (1536 SPF) Compression mode : Lossy Stream size : 243 MiB (1%) Title : Commentary with director/producer Ridley Scott, writer Andy Weir, screenwriter/executive producer Drew Goddard Language : English Service kind : Complete Main Default : No Forced : No Text #1 ID : 5 Format : PGS Muxing mode : zlib Codec ID : S_HDMV/PGS Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs Duration : 2 h 1 min Bit rate : 189 b/s Count of elements : 78 Stream size : 169 KiB (0%) Title : Forced Language : English Default : Yes Forced : No Text #2 ID : 6 Format : PGS Muxing mode : zlib Codec ID : S_HDMV/PGS Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs Duration : 2 h 27 min Bit rate : 40.0 kb/s Count of elements : 4490 Stream size : 42.3 MiB (0%) Title : SDH Language : English Default : No Forced : No Text #3 ID : 7 Format : PGS Muxing mode : zlib Codec ID : S_HDMV/PGS Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs Duration : 2 h 31 min Bit rate : 32.1 kb/s Count of elements : 3540 Stream size : 34.7 MiB (0%) Language : Spanish Default : No Forced : No Text #4 ID : 8 Format : PGS Muxing mode : zlib Codec ID : S_HDMV/PGS Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs Duration : 2 h 31 min Bit rate : 34.6 kb/s Count of elements : 3680 Stream size : 37.4 MiB (0%) Language : French Default : No Forced : No Text #5 ID : 9 Format : PGS Muxing mode : zlib Codec ID : S_HDMV/PGS Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs Duration : 2 h 27 min Bit rate : 75.0 kb/s Count of elements : 5486 Stream size : 79.3 MiB (0%) Title : Commentary Language : English Default : No Forced : No Text #6 ID : 10 Format : PGS Muxing mode : zlib Codec ID : S_HDMV/PGS Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs Duration : 2 h 31 min Bit rate : 62.2 kb/s Count of elements : 5262 Stream size : 67.2 MiB (0%) Title : Commentary Language : Spanish Default : No Forced : No Text #7 ID : 11 Format : PGS Muxing mode : zlib Codec ID : S_HDMV/PGS Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs Duration : 2 h 31 min Bit rate : 57.9 kb/s Count of elements : 5261 Stream size : 62.6 MiB (0%) Title : Commentary Language : French Default : No Forced : No Menu 00:00:00.000 : en:00:00:00.000 00:03:22.285 : en:00:03:22.285 00:10:15.156 : en:00:10:15.156 00:15:24.590 : en:00:15:24.590 00:18:25.187 : en:00:18:25.187 00:21:58.817 : en:00:21:58.817 00:24:52.533 : en:00:24:52.533 00:29:17.130 : en:00:29:17.130 00:32:01.086 : en:00:32:01.086 00:34:45.542 : en:00:34:45.542 00:40:08.156 : en:00:40:08.156 00:42:48.316 : en:00:42:48.316 00:47:50.075 : en:00:47:50.075 00:51:12.736 : en:00:51:12.736 00:58:03.396 : en:00:58:03.396 01:01:41.614 : en:01:01:41.614 01:04:24.944 : en:01:04:24.944 01:08:54.255 : en:01:08:54.255 01:11:54.101 : en:01:11:54.101 01:16:33.505 : en:01:16:33.505 01:22:05.504 : en:01:22:05.504 01:26:19.716 : en:01:26:19.716 01:37:47.653 : en:01:37:47.653 01:44:36.478 : en:01:44:36.478 01:50:38.381 : en:01:50:38.381 01:53:22.671 : en:01:53:22.671 01:59:17.567 : en:01:59:17.567 02:03:51.007 : en:02:03:51.007 02:07:32.353 : en:02:07:32.353 02:14:24.723 : en:02:14:24.723 02:20:48.398 : en:02:20:48.398 02:23:11.833 : en:02:23:11.833 **Logs** [server.log](https://github.com/jellyfin/jellyfin/files/4531663/server.log) **FFmpeg Logs** [ffmpeg.log](https://github.com/jellyfin/jellyfin/files/4531665/ffmpeg.log) **Stats for Nerds Screenshots** N/A (don't get that far) **Server System (please complete the following information):** - OS: DSM 6.2 + Jellyfin Docker - Jellyfin Version: 10.5.4 - Hardware settings & device: VAAPI hardware dec/enc - Reverse proxy: ngingx - Other hardware notes: vainfo output after install of non-free drivers: https://matrix.to/#/!YOoxJKhsHoXZiIHyBG:matrix.org/$Qd-udVwirle15HzixnjRjcWK1LZqtQjkvgVmmq0Vuww?via=bonifacelabs.ca&via=matrix.org&via=plsno.com **Client System (please complete the following information):** - Device: Desktop PC (Custom Build) - OS: Windows 10 build 2004 (Insider Preview) - Client: Jellyfin Web - Browser (if Web client): Firefox - Client and Browser Version: 75.0 x64 The error is in the last couple of lines from the ffmpeg file. I've been directed here from the dev channel on Riot.
Author
Owner

@nyanmisaka commented on GitHub (Apr 25, 2020):

Duplicate of https://github.com/jellyfin/jellyfin/issues/2964

@nyanmisaka commented on GitHub (Apr 25, 2020): Duplicate of https://github.com/jellyfin/jellyfin/issues/2964
Author
Owner

@kekonn commented on GitHub (Apr 25, 2020):

I can confirm that #2964 is the same bug as mine. If I disable subtitles, the content plays

@kekonn commented on GitHub (Apr 25, 2020): I can confirm that #2964 is the same bug as mine. If I disable subtitles, the content plays
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Reference: starred/jellyfin#1604