Export won't work (both .HTML & .PDF) #1330

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opened 2026-02-05 00:37:43 +03:00 by OVERLORD · 5 comments
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Originally created by @b0n3sh on GitHub (Sep 1, 2019).

Describe the bug

I run into error when trying to export a specific page I created, the other works fine, I'm not sure if may be because it have a lot of images, or maybe it's too big.
When exporting as html, a file will start to download, but it stays at 10% for ever and then will yield a network error.
When exporting as pdf, I get an "unknow error".

Steps To Reproduce

Steps to reproduce the behavior:

  1. Export page as...
  2. Error

Expected behavior
A working .html and .pdf file.

Screenshots

Your Configuration (please complete the following information):

  • Exact BookStack Version (Found in settings): BookStack v0.27
  • PHP Version: PHP 7.2.19-0ubuntu0.18.04.1 (cli) (built: Jun 4 2019 14:48:12) ( NTS )
  • Hosting Method (Nginx/Apache/Docker): Apache2 (in a raspberry)
Originally created by @b0n3sh on GitHub (Sep 1, 2019). # **Describe the bug** I run into error when trying to export a specific page I created, the other works fine, I'm not sure if may be because it have a lot of images, or maybe it's too big. When exporting as html, a file will start to download, but it stays at 10% for ever and then will yield a network error. When exporting as pdf, I get an "unknow error". # **Steps To Reproduce** ## Steps to reproduce the behavior: 1. Export page as... 2. Error **Expected behavior** A working .html and .pdf file. **Screenshots** ![](http://i.imgur.com/S31DsJh.png) **Your Configuration (please complete the following information):** - Exact BookStack Version (Found in settings): BookStack v0.27 - PHP Version: PHP 7.2.19-0ubuntu0.18.04.1 (cli) (built: Jun 4 2019 14:48:12) ( NTS ) - Hosting Method (Nginx/Apache/Docker): Apache2 (in a raspberry)
OVERLORD added the 🐕 Support label 2026-02-05 00:37:43 +03:00
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@ssddanbrown commented on GitHub (Sep 1, 2019):

Hi @B0nesh,
When such errors occur they will often be logged. Can you check the log or check via debug mode. Details for this can be found here:
https://www.bookstackapp.com/docs/admin/debugging/

@ssddanbrown commented on GitHub (Sep 1, 2019): Hi @B0nesh, When such errors occur they will often be logged. Can you check the log or check via debug mode. Details for this can be found here: https://www.bookstackapp.com/docs/admin/debugging/
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@b0n3sh commented on GitHub (Sep 1, 2019):

Hello, thanks for the fast response, this are the debug=true pictures.

@b0n3sh commented on GitHub (Sep 1, 2019): Hello, thanks for the fast response, this are the debug=true pictures. ![](http://i.imgur.com/Nml3o9U.png)
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@ssddanbrown commented on GitHub (Sep 2, 2019):

Similar to issues #389 & #1603.

You can try to increase your server max_execution_time since it's just likely taking a while to generate the output.

@ssddanbrown commented on GitHub (Sep 2, 2019): Similar to issues #389 & #1603. You can try to increase your server `max_execution_time` since it's just likely taking a while to generate the output.
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@b0n3sh commented on GitHub (Sep 4, 2019):

Hello, I raised the max_execution_time from 30 to 500 and restarted the server, but I'm getting the same error.

@b0n3sh commented on GitHub (Sep 4, 2019): Hello, I raised the `max_execution_time` from 30 to 500 and restarted the server, but I'm getting the same error. ![](http://i.imgur.com/JAXdgcq.png)
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@denisdal commented on GitHub (Oct 3, 2019):

same error here https://github.com/BookStackApp/BookStack/issues/1603

@denisdal commented on GitHub (Oct 3, 2019): same error here https://github.com/BookStackApp/BookStack/issues/1603
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Reference: starred/BookStack#1330