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[BUG] No albums displayed to backup in iOS app #526

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opened 2026-02-04 21:11:06 +03:00 by OVERLORD · 11 comments
OVERLORD commented 2026-02-04 21:11:06 +03:00
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Originally created by @Daniel-Cloud23 on GitHub (Dec 29, 2022).

Hi there,

I just installed immich on my server and access the server locally at the moment. I can log in with the created user on iOS and I can also view photos that were upload through the web interface. However I cannot backup photos from the iOS app itself.

When I want to select the albums to backup no albums are shown (see screenshot). This seems similar to this bug report:
https://github.com/immich-app/immich/issues/410

However I don't use iCloud and only have locally stored files. Full access to all photos is granted in settings. I have 4663 photos and 273 videos on my iPhone at the moment. Interestingly, Immich seems to detect that there are 19 albums on my phone (see screenshot of log in iOS app) but doesn't display them.

I use the new all in one docker container from @hydazz https://github.com/hydazz/docker-immich if that is of importance.

To Reproduce
Steps to reproduce the behavior:

  1. Go to 'Backup'
  2. Click on 'Select' (to select albums)
  3. Nothing appears under 'albums on device'

Expected behavior
See a list of albums on device to select from for backup.

Screenshots
See attached screenshots!

System

  • iPhone 13 Pro, iOS 16.2
  • Server Version: v1.40.0
  • Mobile App Version: v1.40.0 build.77

IMG_2212
IMG_2211
IMG_2210
IMG_2213
IMG_2209

Originally created by @Daniel-Cloud23 on GitHub (Dec 29, 2022). Hi there, I just installed immich on my server and access the server locally at the moment. I can log in with the created user on iOS and I can also view photos that were upload through the web interface. However I cannot backup photos from the iOS app itself. When I want to select the albums to backup no albums are shown (see screenshot). This seems similar to this bug report: [https://github.com/immich-app/immich/issues/410](https://github.com/hydazz/docker-immich) However I don't use iCloud and only have locally stored files. Full access to all photos is granted in settings. I have 4663 photos and 273 videos on my iPhone at the moment. Interestingly, Immich seems to detect that there are 19 albums on my phone (see screenshot of log in iOS app) but doesn't display them. I use the new all in one docker container from @hydazz [https://github.com/hydazz/docker-immich](https://github.com/hydazz/docker-immich) if that is of importance. **To Reproduce** Steps to reproduce the behavior: 1. Go to 'Backup' 2. Click on 'Select' (to select albums) 3. Nothing appears under 'albums on device' **Expected behavior** See a list of albums on device to select from for backup. **Screenshots** See attached screenshots! **System** - iPhone 13 Pro, iOS 16.2 - Server Version: `v1.40.0` - Mobile App Version: `v1.40.0 build.77` ![IMG_2212](https://user-images.githubusercontent.com/103022385/209998100-159fe62a-ee4b-4d3e-8fa0-11f3be9ad289.PNG) ![IMG_2211](https://user-images.githubusercontent.com/103022385/209998119-112aef34-ca87-4926-a839-414036624cb3.PNG) ![IMG_2210](https://user-images.githubusercontent.com/103022385/209998124-2b56d392-54f6-4b7a-9c05-dd738c962de2.PNG) ![IMG_2213](https://user-images.githubusercontent.com/103022385/209998694-aedab328-0b17-4cb9-95f8-500de377d513.PNG) ![IMG_2209](https://user-images.githubusercontent.com/103022385/209998130-9d6990e1-d9be-433f-bc0c-0127d6a43af1.PNG)
OVERLORD commented 2026-02-04 21:11:21 +03:00
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@alextran1502 commented on GitHub (Dec 29, 2022):

Can you try one or the official method of installation Immich to see if the problem persists?

@alextran1502 commented on GitHub (Dec 29, 2022): Can you try one or the official method of installation Immich to see if the problem persists?
OVERLORD commented 2026-02-04 21:11:27 +03:00
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@hydazz commented on GitHub (Dec 30, 2022):

I can't reproduce, my albums show up and I can do a backup. I'm running the same environment except for an iPhone 14 Pro on iOS 16.3:
Server Version: v1.40.0 (My container)
Mobile App Version: v1.40.0 build.77

Can you try one or the official method of installation Immich to see if the problem persists?

The app is independent from the container - It should be able to find albums anyway

However I don't use iCloud and only have locally stored files. Full access to all photos is granted in settings. I have 4663 photos and 273 videos on my iPhone at the moment. Interestingly, Immich seems to detect that there are 19 albums on my phone (see screenshot of log in iOS app) but doesn't display them.

I should note that I am using iCloud photos and I believe some of the photos in the album I backed up were in the cloud...

@hydazz commented on GitHub (Dec 30, 2022): I can't reproduce, my albums show up and I can do a backup. I'm running the same environment except for an iPhone 14 Pro on iOS 16.3: Server Version: v1.40.0 (My container) Mobile App Version: v1.40.0 build.77 > Can you try one or the official method of installation Immich to see if the problem persists? The app is independent from the container - It should be able to find albums anyway > However I don't use iCloud and only have locally stored files. Full access to all photos is granted in settings. I have 4663 photos and 273 videos on my iPhone at the moment. Interestingly, Immich seems to detect that there are 19 albums on my phone (see screenshot of log in iOS app) but doesn't display them. I should note that I am using iCloud photos and I believe some of the photos in the album I backed up were in the cloud...
OVERLORD commented 2026-02-04 21:11:31 +03:00
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@Daniel-Cloud23 commented on GitHub (Dec 30, 2022):

@alextran1502 : I set up a Ubuntu VM and installed immich the "official" way using docker compose. I uninstalled the iOS app again and started completely fresh. However I get the same error.

So I guess it must be a problem on the phone / with the iOS app in connection with my photo library there.

Any suggestions what I could test?

@Daniel-Cloud23 commented on GitHub (Dec 30, 2022): @alextran1502 : I set up a Ubuntu VM and installed immich the "official" way using docker compose. I uninstalled the iOS app again and started completely fresh. However I get the same error. So I guess it must be a problem on the phone / with the iOS app in connection with my photo library there. Any suggestions what I could test?
OVERLORD commented 2026-02-04 21:11:36 +03:00
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@Daniel-Cloud23 commented on GitHub (Dec 30, 2022):

@hydazz : Your comment about iCloud make me think again about that. I briefly enabled iCloud Photos and then disabled it again. AND voilà: it works now! Don't really understand it but hey, it works now 😉...

Thanks @alextran1502 and @hydazz for your quick feedback and awesome work 🙂

Best

Daniel
IMG_2216
IMG_2217
IMG_2218

@Daniel-Cloud23 commented on GitHub (Dec 30, 2022): @hydazz : Your comment about iCloud make me think again about that. I briefly enabled iCloud Photos and then disabled it again. AND voilà: it works now! Don't really understand it but hey, it works now 😉... Thanks @alextran1502 and @hydazz for your quick feedback and awesome work 🙂 Best Daniel ![IMG_2216](https://user-images.githubusercontent.com/103022385/210020102-4f2137df-2f5b-485b-bd19-b86d68ba6fd1.PNG) ![IMG_2217](https://user-images.githubusercontent.com/103022385/210020114-bcfe4839-e2b6-48cf-b85d-1960042c1ea4.PNG) ![IMG_2218](https://user-images.githubusercontent.com/103022385/210020122-440c5e51-4cb8-41cc-a5ce-c7de2bbf428c.PNG)
OVERLORD commented 2026-02-04 21:11:38 +03:00
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@alextran1502 commented on GitHub (Dec 30, 2022):

Hmm this is strange. Can you double check the settings for iCloud photos?

@alextran1502 commented on GitHub (Dec 30, 2022): Hmm this is strange. Can you double check the settings for iCloud photos?
OVERLORD commented 2026-02-04 21:11:43 +03:00
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@alextran1502 commented on GitHub (Dec 30, 2022):

No problem, enjoy!

@alextran1502 commented on GitHub (Dec 30, 2022): No problem, enjoy!
OVERLORD commented 2026-02-04 21:11:55 +03:00
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@Daniel-Cloud23 commented on GitHub (Dec 30, 2022):

Hmm this is strange. Can you double check the settings for iCloud photos?

I checked it again: enabled iCloud Photos, un- and reinstalled the iOS app. Now it still just works. No idea what the problem was... thanks again for this awesome app/server. Really enjoying it 🙂!

@Daniel-Cloud23 commented on GitHub (Dec 30, 2022): > Hmm this is strange. Can you double check the settings for iCloud photos? I checked it again: enabled iCloud Photos, un- and reinstalled the iOS app. Now it still just works. No idea what the problem was... thanks again for this awesome app/server. Really enjoying it 🙂!
OVERLORD commented 2026-02-04 21:12:00 +03:00
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@jasongwq commented on GitHub (Jan 24, 2023):

same problem
mmexport1674527035388

@jasongwq commented on GitHub (Jan 24, 2023): same problem ![mmexport1674527035388](https://user-images.githubusercontent.com/7529184/214200030-eff0cc7e-5375-431f-aa64-fb6535ab8a89.jpg)
OVERLORD commented 2026-02-04 21:12:07 +03:00
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@alextran1502 commented on GitHub (Jan 24, 2023):

@jasongwq Can you try to enable and then disable iCloud photos like the post mentioned above and see if that helped with the issue?

@alextran1502 commented on GitHub (Jan 24, 2023): @jasongwq Can you try to enable and then disable iCloud photos like the post mentioned above and see if that helped with the issue?
OVERLORD commented 2026-02-04 21:12:13 +03:00
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@jasongwq commented on GitHub (Jan 25, 2023):

I tried to disable iCloud, but ios prompts that I can't re-enable iCloud, because my local album capacity is 60G, but iCloud space is only 5G.
my ios version is 16.3

@jasongwq commented on GitHub (Jan 25, 2023): I tried to disable iCloud, but ios prompts that I can't re-enable iCloud, because my local album capacity is 60G, but iCloud space is only 5G. my ios version is 16.3
OVERLORD commented 2026-02-04 21:12:16 +03:00
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@jasongwq commented on GitHub (Jan 25, 2023):

I disabled iCloud yesterday, then restarted immich, but still no albums display.
But today I started immich and found that everything is normal😂
IMG_20230125_084641
restarted the iOS app. Now it still just works.

@jasongwq commented on GitHub (Jan 25, 2023): I disabled iCloud yesterday, then restarted immich, but still no albums display. But today I started immich and found that everything is normal😂 ![IMG_20230125_084641](https://user-images.githubusercontent.com/7529184/214456930-ff6d5f87-6870-42ab-9e2d-1a879e64ec2e.jpg) restarted the iOS app. Now it still just works.
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Reference: immich-app/immich#526
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