Download zip pending with multiple images #4697

Closed
opened 2026-02-05 10:47:53 +03:00 by OVERLORD · 5 comments
Owner

Originally created by @Ender-Wang on GitHub (Nov 6, 2024).

The bug

I am downloading just two images(4.6MB) then it is always pending without completion. (The color difference on the end of the download bar is just animation, the two images are 4.6MB)
CleanShot_2024-11-06_15-32-40

The OS that Immich Server is running on

Debian GNU/Linux 12 (bookworm) (raspberry pi 5, arm64)

Version of Immich Server

1.119.1

Version of Immich Mobile App

1.119.0 build.164

Platform with the issue

  • Server
  • Web
  • Mobile

Your docker-compose.yml content

Default + db auto backup

#
# WARNING: Make sure to use the docker-compose.yml of the current release:
#
# https://github.com/immich-app/immich/releases/latest/download/docker-compose.yml
#
# The compose file on main may not be compatible with the latest release.
#

name: immich

services:
  immich-server:
    container_name: immich_server
    image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release}
    # extends:
    #   file: hwaccel.transcoding.yml
    #   service: cpu # set to one of [nvenc, quicksync, rkmpp, vaapi, vaapi-wsl] for accelerated transcoding
    volumes:
      # Do not edit the next line. If you want to change the media storage location on your system, edit the value of UPLOAD_LOCATION in the .env file
      - ${UPLOAD_LOCATION}:/usr/src/app/upload
      - /etc/localtime:/etc/localtime:ro
    env_file:
      - .env
    ports:
      - '2283:2283'
    depends_on:
      - redis
      - database
    restart: always
    healthcheck:
      disable: false

  immich-machine-learning:
    container_name: immich_machine_learning
    # For hardware acceleration, add one of -[armnn, cuda, openvino] to the image tag.
    # Example tag: ${IMMICH_VERSION:-release}-cuda
    image: ghcr.io/immich-app/immich-machine-learning:${IMMICH_VERSION:-release}
    # extends: # uncomment this section for hardware acceleration - see https://immich.app/docs/features/ml-hardware-acceleration
    #   file: hwaccel.ml.yml
    #   service: cpu # set to one of [armnn, cuda, openvino, openvino-wsl] for accelerated inference - use the `-wsl` version for WSL2 where applicable
    volumes:
      - model-cache:/cache
    env_file:
      - .env
    restart: always
    healthcheck:
      disable: false

  redis:
    container_name: immich_redis
    image: docker.io/redis:6.2-alpine@sha256:2ba50e1ac3a0ea17b736ce9db2b0a9f6f8b85d4c27d5f5accc6a416d8f42c6d5
    healthcheck:
      test: redis-cli ping || exit 1
    restart: always

  database:
    container_name: immich_postgres
    image: docker.io/tensorchord/pgvecto-rs:pg14-v0.2.0@sha256:90724186f0a3517cf6914295b5ab410db9ce23190a2d9d0b9dd6463e3fa298f0
    environment:
      POSTGRES_PASSWORD: ${DB_PASSWORD}
      POSTGRES_USER: ${DB_USERNAME}
      POSTGRES_DB: ${DB_DATABASE_NAME}
      POSTGRES_INITDB_ARGS: '--data-checksums'
    volumes:
      # Do not edit the next line. If you want to change the database storage location on your system, edit the value of DB_DATA_LOCATION in the .env file
      - ${DB_DATA_LOCATION}:/var/lib/postgresql/data
    healthcheck:
      test: pg_isready --dbname='${DB_DATABASE_NAME}' --username='${DB_USERNAME}' || exit 1; Chksum="$$(psql --dbname='${DB_DATABASE_NAME}' --username='${DB_USERNAME}' --tuples-only --no-align --command='SELECT COALESCE(SUM(checksum_failures), 0) FROM pg_stat_database')"; echo "checksum failure count is $$Chksum"; [ "$$Chksum" = '0' ] || exit 1
      interval: 5m
      start_interval: 30s
      start_period: 5m
    command:
      [
        'postgres',
        '-c',
        'shared_preload_libraries=vectors.so',
        '-c',
        'search_path="$$user", public, vectors',
        '-c',
        'logging_collector=on',
        '-c',
        'max_wal_size=2GB',
        '-c',
        'shared_buffers=512MB',
        '-c',
        'wal_compression=on',
      ]
    restart: always
  
  backup:
    container_name: immich_db_dumper
    image: prodrigestivill/postgres-backup-local:14
    restart: always
    env_file:
      - .env
    environment:
      POSTGRES_HOST: database
      POSTGRES_CLUSTER: 'TRUE'
      POSTGRES_USER: ${DB_USERNAME}
      POSTGRES_PASSWORD: ${DB_PASSWORD}
      POSTGRES_DB: ${DB_DATABASE_NAME}
      SCHEDULE: "@daily"
      POSTGRES_EXTRA_OPTS: '--clean --if-exists'
      BACKUP_DIR: "***"
    volumes:
      - "***"
    depends_on:
      - database

volumes:
  model-cache:

Your .env content

Only upload location modified.

# You can find documentation for all the supported env variables at https://immich.app/docs/install/environment-variables

# The location where your uploaded files are stored
UPLOAD_LOCATION="***"
# The location where your database files are stored
DB_DATA_LOCATION=./postgres

# To set a timezone, uncomment the next line and change Etc/UTC to a TZ identifier from this list: https://en.wikipedia.org/wiki/List_of_tz_database_time_zones#List
# TZ=Etc/UTC

# The Immich version to use. You can pin this to a specific version like "v1.71.0"
IMMICH_VERSION=release

# Connection secret for postgres. You should change it to a random password
# Please use only the characters `A-Za-z0-9`, without special characters or spaces
DB_PASSWORD=***

# The values below this line do not need to be changed
###################################################################################
DB_USERNAME=postgres
DB_DATABASE_NAME=immich

Reproduction steps

I am logged in as the root user (I am the only one using it, so did not set another user)

  1. On web app, select more than two images/videos, then download then, a zip will be created and the downloading status is always pending, but I can cancel it.
    Also tried on mobile (1.119.0 build 164), there's no prob, and I noticed this time two images are saved to my selected location separately, not in a zip. Maybe the prob is on the zipping process.

Relevant log output

No response

Additional information

No response

Originally created by @Ender-Wang on GitHub (Nov 6, 2024). ### The bug I am downloading just two images(4.6MB) then it is always pending without completion. (The color difference on the end of the download bar is just animation, the two images are 4.6MB) ![CleanShot_2024-11-06_15-32-40](https://github.com/user-attachments/assets/5121e7b4-b929-43e0-8c46-3b3be2b0daf7) ### The OS that Immich Server is running on Debian GNU/Linux 12 (bookworm) (raspberry pi 5, arm64) ### Version of Immich Server 1.119.1 ### Version of Immich Mobile App 1.119.0 build.164 ### Platform with the issue - [ ] Server - [X] Web - [ ] Mobile ### Your docker-compose.yml content ```YAML Default + db auto backup # # WARNING: Make sure to use the docker-compose.yml of the current release: # # https://github.com/immich-app/immich/releases/latest/download/docker-compose.yml # # The compose file on main may not be compatible with the latest release. # name: immich services: immich-server: container_name: immich_server image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release} # extends: # file: hwaccel.transcoding.yml # service: cpu # set to one of [nvenc, quicksync, rkmpp, vaapi, vaapi-wsl] for accelerated transcoding volumes: # Do not edit the next line. If you want to change the media storage location on your system, edit the value of UPLOAD_LOCATION in the .env file - ${UPLOAD_LOCATION}:/usr/src/app/upload - /etc/localtime:/etc/localtime:ro env_file: - .env ports: - '2283:2283' depends_on: - redis - database restart: always healthcheck: disable: false immich-machine-learning: container_name: immich_machine_learning # For hardware acceleration, add one of -[armnn, cuda, openvino] to the image tag. # Example tag: ${IMMICH_VERSION:-release}-cuda image: ghcr.io/immich-app/immich-machine-learning:${IMMICH_VERSION:-release} # extends: # uncomment this section for hardware acceleration - see https://immich.app/docs/features/ml-hardware-acceleration # file: hwaccel.ml.yml # service: cpu # set to one of [armnn, cuda, openvino, openvino-wsl] for accelerated inference - use the `-wsl` version for WSL2 where applicable volumes: - model-cache:/cache env_file: - .env restart: always healthcheck: disable: false redis: container_name: immich_redis image: docker.io/redis:6.2-alpine@sha256:2ba50e1ac3a0ea17b736ce9db2b0a9f6f8b85d4c27d5f5accc6a416d8f42c6d5 healthcheck: test: redis-cli ping || exit 1 restart: always database: container_name: immich_postgres image: docker.io/tensorchord/pgvecto-rs:pg14-v0.2.0@sha256:90724186f0a3517cf6914295b5ab410db9ce23190a2d9d0b9dd6463e3fa298f0 environment: POSTGRES_PASSWORD: ${DB_PASSWORD} POSTGRES_USER: ${DB_USERNAME} POSTGRES_DB: ${DB_DATABASE_NAME} POSTGRES_INITDB_ARGS: '--data-checksums' volumes: # Do not edit the next line. If you want to change the database storage location on your system, edit the value of DB_DATA_LOCATION in the .env file - ${DB_DATA_LOCATION}:/var/lib/postgresql/data healthcheck: test: pg_isready --dbname='${DB_DATABASE_NAME}' --username='${DB_USERNAME}' || exit 1; Chksum="$$(psql --dbname='${DB_DATABASE_NAME}' --username='${DB_USERNAME}' --tuples-only --no-align --command='SELECT COALESCE(SUM(checksum_failures), 0) FROM pg_stat_database')"; echo "checksum failure count is $$Chksum"; [ "$$Chksum" = '0' ] || exit 1 interval: 5m start_interval: 30s start_period: 5m command: [ 'postgres', '-c', 'shared_preload_libraries=vectors.so', '-c', 'search_path="$$user", public, vectors', '-c', 'logging_collector=on', '-c', 'max_wal_size=2GB', '-c', 'shared_buffers=512MB', '-c', 'wal_compression=on', ] restart: always backup: container_name: immich_db_dumper image: prodrigestivill/postgres-backup-local:14 restart: always env_file: - .env environment: POSTGRES_HOST: database POSTGRES_CLUSTER: 'TRUE' POSTGRES_USER: ${DB_USERNAME} POSTGRES_PASSWORD: ${DB_PASSWORD} POSTGRES_DB: ${DB_DATABASE_NAME} SCHEDULE: "@daily" POSTGRES_EXTRA_OPTS: '--clean --if-exists' BACKUP_DIR: "***" volumes: - "***" depends_on: - database volumes: model-cache: ``` ### Your .env content ```Shell Only upload location modified. # You can find documentation for all the supported env variables at https://immich.app/docs/install/environment-variables # The location where your uploaded files are stored UPLOAD_LOCATION="***" # The location where your database files are stored DB_DATA_LOCATION=./postgres # To set a timezone, uncomment the next line and change Etc/UTC to a TZ identifier from this list: https://en.wikipedia.org/wiki/List_of_tz_database_time_zones#List # TZ=Etc/UTC # The Immich version to use. You can pin this to a specific version like "v1.71.0" IMMICH_VERSION=release # Connection secret for postgres. You should change it to a random password # Please use only the characters `A-Za-z0-9`, without special characters or spaces DB_PASSWORD=*** # The values below this line do not need to be changed ################################################################################### DB_USERNAME=postgres DB_DATABASE_NAME=immich ``` ### Reproduction steps I am logged in as the root user (I am the only one using it, so did not set another user) 1. On web app, select more than two images/videos, then download then, a zip will be created and the downloading status is always pending, but I can cancel it. Also tried on mobile (1.119.0 build 164), there's no prob, and I noticed this time two images are saved to my selected location separately, not in a zip. Maybe the prob is on the zipping process. ### Relevant log output _No response_ ### Additional information _No response_
Author
Owner

@alextran1502 commented on GitHub (Nov 6, 2024):

Which browser is this?

@alextran1502 commented on GitHub (Nov 6, 2024): Which browser is this?
Author
Owner

@Ender-Wang commented on GitHub (Nov 6, 2024):

Chrome 130.0.6723.92, on an apple silicon mac.

@Ender-Wang commented on GitHub (Nov 6, 2024): Chrome 130.0.6723.92, on an apple silicon mac.
Author
Owner

@Ender-Wang commented on GitHub (Nov 6, 2024):

Just tried the same thing on Safari v18.1, no such prob there. Chrome is to be blamed.

@Ender-Wang commented on GitHub (Nov 6, 2024): Just tried the same thing on Safari v18.1, no such prob there. Chrome is to be blamed.
Author
Owner

@alextran1502 commented on GitHub (Nov 6, 2024):

Maybe there is a permission waiting to be granted to download multiple files? Or at least it should show you this

image
@alextran1502 commented on GitHub (Nov 6, 2024): Maybe there is a permission waiting to be granted to download multiple files? Or at least it should show you this <img width="475" alt="image" src="https://github.com/user-attachments/assets/b1685df4-ec82-456f-8b56-ca5b56833ba2">
Author
Owner

@Ender-Wang commented on GitHub (Nov 6, 2024):

Maybe there is a permission waiting to be granted to download multiple files? Or at least it should show you this

image

Oh thanks, I was using an extension to manage dowloads, that did not pop up, disabled that extension and now it works. 🫶

@Ender-Wang commented on GitHub (Nov 6, 2024): > Maybe there is a permission waiting to be granted to download multiple files? Or at least it should show you this > > <img alt="image" width="475" src="https://private-user-images.githubusercontent.com/27055614/383609293-b1685df4-ec82-456f-8b56-ca5b56833ba2.png?jwt=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.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.AHS-jOkULCNUFsVqJL7chKv-ZSV61hf27tTUI9QS4MY"> Oh thanks, I was using an extension to manage dowloads, that did not pop up, disabled that extension and now it works. 🫶
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Reference: immich-app/immich#4697