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Code Issues 783 Packages Projects Releases 22 Wiki Activity

Timeline and Albums in app are empty, log shows error #4631

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opened 2026-02-05 10:45:09 +03:00 by OVERLORD · 4 comments
OVERLORD commented 2026-02-05 10:45:09 +03:00
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Originally created by @Fenisu on GitHub (Oct 24, 2024).

The bug

The timeline and album are emtpy after login. The app throws an error in the log.

The OS that Immich Server is running on

Debian 12

Version of Immich Server

v1.118.2

Version of Immich Mobile App

v1.118.0

Platform with the issue

  • Server
  • Web
  • Mobile

Your docker-compose.yml content

services:
  immich-server:
    container_name: immich_server
    image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release}
    volumes:
      - ${UPLOAD_LOCATION}:/usr/src/app/upload
      - /etc/localtime:/etc/localtime:ro
    env_file:
      - .env
    ports:
      - 2283:2283
    depends_on:
      - redis
      - database
    restart: always
    healthcheck:
      disable: false
    networks:
      - immich_internal_network

  immich-machine-learning:
    container_name: immich_machine_learning
    image: ghcr.io/immich-app/immich-machine-learning:${IMMICH_VERSION:-release}
    volumes:
      - model-cache:/cache
    env_file:
      - .env
    restart: always
    healthcheck:
      disable: false
    networks:
      - immich_internal_network

  redis:
    container_name: immich_redis
    image: docker.io/redis:6.2-alpine@sha256:2ba50e1ac3a0ea17b736ce9db2b0a9f6f8b85d4c27d5f5accc6a416d8f42c6d5
    healthcheck:
      test: redis-cli ping || exit 1
    restart: always
    networks:
      - immich_internal_network

  database:
    container_name: immich_postgres
    image: docker.io/tensorchord/pgvecto-rs:pg14-v0.2.0@sha256:90724186f0a3517cf6914295b5ab410db9ce23190a2d9d0b9dd6463e3fa298f0
    environment:
      POSTGRES_PASSWORD: ${DB_PASSWORD}
      POSTGRES_USER: ${DB_USERNAME}
      POSTGRES_DB: ${DB_DATABASE_NAME}
      POSTGRES_INITDB_ARGS: '--data-checksums'
    volumes:
      - ${DB_DATA_LOCATION}:/var/lib/postgresql/data
    healthcheck:
      test: pg_isready --dbname='${DB_DATABASE_NAME}' --username='${DB_USERNAME}' || exit 1; Chksum="$$(psql --dbname='${DB_DATABASE_NAME}' --username='${DB_USERNAME}' --tuples-only --no-align --command='SELECT COALESCE(SUM(checksum_failures), 0) FROM pg_stat_database')"; echo "checksum failure count is $$Chksum"; [ "$$Chksum" = '0' ] || exit 1
      interval: 5m
      start_interval: 30s
      start_period: 5m
    networks:
      - immich_internal_network
    command:
      [
        'postgres',
        '-c',
        'shared_preload_libraries=vectors.so',
        '-c',
        'search_path="$$user", public, vectors',
        '-c',
        'logging_collector=on',
        '-c',
        'max_wal_size=2GB',
        '-c',
        'shared_buffers=512MB',
        '-c',
        'wal_compression=on',
      ]
    restart: always

networks:
  immich_internal_network:
    external: true

volumes:
  model-cache:

Your .env content

# You can find documentation for all the supported env variables at https://immich.app/docs/install/environment-variables

# The location where your uploaded files are stored
UPLOAD_LOCATION=/mnt/Mirror/immich/app

# The Immich version to use. You can pin this to a specific version like "v1.71.0"
IMMICH_VERSION=release

# Connection secret for postgres. You should change it to a random password
DB_PASSWORD=XXXXXXXXXXXXXXXXXXXXX

# The values below this line do not need to be changed
###################################################################################
DB_HOSTNAME=immich_postgres
DB_USERNAME=postgres
DB_DATABASE_NAME=immich
DB_DATA_LOCATION=./db

REDIS_HOSTNAME=immich_redis

Reproduction steps

  1. Open app
  2. Write local IP address "http://ip:2283"
  3. Write login details and press login
  4. Apps login and shows "Building the timeline"
  5. It hangs there

Relevant log output

10-24 11:07:05.150 19604 19604 I ImeTracker: app.alextran.immich:ab31f47a: onRequestHide at ORIGIN_CLIENT_HIDE_SOFT_INPUT reason HIDE_SOFT_INPUT
10-24 11:07:05.151 19604 19604 W RemoteInputConnectionImpl: getExtractedText on inactive InputConnection
10-24 11:07:05.152 19604 19604 W RemoteInputConnectionImpl: getTextBeforeCursor on inactive InputConnection
10-24 11:07:05.378 19604 19646 I flutter : Attempting to connect to websocket
10-24 11:07:05.392 19604 19604 W WindowOnBackDispatcher: OnBackInvokedCallback is not enabled for the application.
10-24 11:07:05.392 19604 19604 W WindowOnBackDispatcher: Set 'android:enableOnBackInvokedCallback="true"' in the application manifest.
10-24 11:07:05.418 19604 19604 D BLASTBufferQueue: [VRI[MainActivity]#2](f:0,a:1) HMDCF: update width=1080 height=2400 format=-3 mTransformHint=0
10-24 11:07:05.418 19604 19646 I flutter : Established Websocket Connection
10-24 11:07:16.351 19604 19646 I flutter : [INFO] [2024-10-24 11:07:16.351555] Upserted 28285 assets into the DB
10-24 11:07:19.743 19604 19646 I flutter : [SEVERE] [2024-10-24 11:07:19.743454] Error while getting remote assets
10-24 11:07:19.743 19604 19646 I flutter : refreshRemoteAssets full took 14262ms
10-24 11:07:19.748 19604 19646 I flutter : changedUsers: true, newRemote: true, newLocal: false
10-24 11:07:19.748 19604 19646 I flutter : [INFO] [2024-10-24 11:07:19.748442] Load assets: 14355ms
10-24 11:07:20.324 19604 19646 I flutter : FlutterError - Catch all: FormatException: Invalid radix-10 number (at character 1)
10-24 11:07:20.324 19604 19646 I flutter : Horizontal (normal)
10-24 11:07:20.324 19604 19646 I flutter : ^
10-24 11:07:20.324 19604 19646 I flutter : 
10-24 11:07:20.324 19604 19646 I flutter : [SEVERE] [2024-10-24 11:07:20.324228] PlatformDispatcher - Catch all

Additional information

While the timeline does not show anything, nor any albums, if I enable to see my partner's timeline in mine I can see partner's pictures. I can also see People and Places but without pictures

There is another phone logged in to the same server and same account and seems to show the same error in the log but works.

I created a different test user and the same phone can login and I don't see the same error in the log.

Originally created by @Fenisu on GitHub (Oct 24, 2024). ### The bug The timeline and album are emtpy after login. The app throws an error in the log. ### The OS that Immich Server is running on Debian 12 ### Version of Immich Server v1.118.2 ### Version of Immich Mobile App v1.118.0 ### Platform with the issue - [ ] Server - [ ] Web - [X] Mobile ### Your docker-compose.yml content ```YAML services: immich-server: container_name: immich_server image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release} volumes: - ${UPLOAD_LOCATION}:/usr/src/app/upload - /etc/localtime:/etc/localtime:ro env_file: - .env ports: - 2283:2283 depends_on: - redis - database restart: always healthcheck: disable: false networks: - immich_internal_network immich-machine-learning: container_name: immich_machine_learning image: ghcr.io/immich-app/immich-machine-learning:${IMMICH_VERSION:-release} volumes: - model-cache:/cache env_file: - .env restart: always healthcheck: disable: false networks: - immich_internal_network redis: container_name: immich_redis image: docker.io/redis:6.2-alpine@sha256:2ba50e1ac3a0ea17b736ce9db2b0a9f6f8b85d4c27d5f5accc6a416d8f42c6d5 healthcheck: test: redis-cli ping || exit 1 restart: always networks: - immich_internal_network database: container_name: immich_postgres image: docker.io/tensorchord/pgvecto-rs:pg14-v0.2.0@sha256:90724186f0a3517cf6914295b5ab410db9ce23190a2d9d0b9dd6463e3fa298f0 environment: POSTGRES_PASSWORD: ${DB_PASSWORD} POSTGRES_USER: ${DB_USERNAME} POSTGRES_DB: ${DB_DATABASE_NAME} POSTGRES_INITDB_ARGS: '--data-checksums' volumes: - ${DB_DATA_LOCATION}:/var/lib/postgresql/data healthcheck: test: pg_isready --dbname='${DB_DATABASE_NAME}' --username='${DB_USERNAME}' || exit 1; Chksum="$$(psql --dbname='${DB_DATABASE_NAME}' --username='${DB_USERNAME}' --tuples-only --no-align --command='SELECT COALESCE(SUM(checksum_failures), 0) FROM pg_stat_database')"; echo "checksum failure count is $$Chksum"; [ "$$Chksum" = '0' ] || exit 1 interval: 5m start_interval: 30s start_period: 5m networks: - immich_internal_network command: [ 'postgres', '-c', 'shared_preload_libraries=vectors.so', '-c', 'search_path="$$user", public, vectors', '-c', 'logging_collector=on', '-c', 'max_wal_size=2GB', '-c', 'shared_buffers=512MB', '-c', 'wal_compression=on', ] restart: always networks: immich_internal_network: external: true volumes: model-cache: ``` ### Your .env content ```Shell # You can find documentation for all the supported env variables at https://immich.app/docs/install/environment-variables # The location where your uploaded files are stored UPLOAD_LOCATION=/mnt/Mirror/immich/app # The Immich version to use. You can pin this to a specific version like "v1.71.0" IMMICH_VERSION=release # Connection secret for postgres. You should change it to a random password DB_PASSWORD=XXXXXXXXXXXXXXXXXXXXX # The values below this line do not need to be changed ################################################################################### DB_HOSTNAME=immich_postgres DB_USERNAME=postgres DB_DATABASE_NAME=immich DB_DATA_LOCATION=./db REDIS_HOSTNAME=immich_redis ``` ### Reproduction steps 1. Open app 2. Write local IP address "http://ip:2283" 3. Write login details and press login 4. Apps login and shows "Building the timeline" 5. It hangs there ### Relevant log output ```shell 10-24 11:07:05.150 19604 19604 I ImeTracker: app.alextran.immich:ab31f47a: onRequestHide at ORIGIN_CLIENT_HIDE_SOFT_INPUT reason HIDE_SOFT_INPUT 10-24 11:07:05.151 19604 19604 W RemoteInputConnectionImpl: getExtractedText on inactive InputConnection 10-24 11:07:05.152 19604 19604 W RemoteInputConnectionImpl: getTextBeforeCursor on inactive InputConnection 10-24 11:07:05.378 19604 19646 I flutter : Attempting to connect to websocket 10-24 11:07:05.392 19604 19604 W WindowOnBackDispatcher: OnBackInvokedCallback is not enabled for the application. 10-24 11:07:05.392 19604 19604 W WindowOnBackDispatcher: Set 'android:enableOnBackInvokedCallback="true"' in the application manifest. 10-24 11:07:05.418 19604 19604 D BLASTBufferQueue: [VRI[MainActivity]#2](f:0,a:1) HMDCF: update width=1080 height=2400 format=-3 mTransformHint=0 10-24 11:07:05.418 19604 19646 I flutter : Established Websocket Connection 10-24 11:07:16.351 19604 19646 I flutter : [INFO] [2024-10-24 11:07:16.351555] Upserted 28285 assets into the DB 10-24 11:07:19.743 19604 19646 I flutter : [SEVERE] [2024-10-24 11:07:19.743454] Error while getting remote assets 10-24 11:07:19.743 19604 19646 I flutter : refreshRemoteAssets full took 14262ms 10-24 11:07:19.748 19604 19646 I flutter : changedUsers: true, newRemote: true, newLocal: false 10-24 11:07:19.748 19604 19646 I flutter : [INFO] [2024-10-24 11:07:19.748442] Load assets: 14355ms 10-24 11:07:20.324 19604 19646 I flutter : FlutterError - Catch all: FormatException: Invalid radix-10 number (at character 1) 10-24 11:07:20.324 19604 19646 I flutter : Horizontal (normal) 10-24 11:07:20.324 19604 19646 I flutter : ^ 10-24 11:07:20.324 19604 19646 I flutter : 10-24 11:07:20.324 19604 19646 I flutter : [SEVERE] [2024-10-24 11:07:20.324228] PlatformDispatcher - Catch all ``` ### Additional information While the timeline does not show anything, nor any albums, if I enable to see my partner's timeline in mine I can see partner's pictures. I can also see People and Places but without pictures There is another phone logged in to the same server and same account and seems to show the same error in the log but works. I created a different test user and the same phone can login and I don't see the same error in the log.
OVERLORD commented 2026-02-05 10:45:11 +03:00
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@alextran1502 commented on GitHub (Oct 24, 2024):

Can you export the error log so we can see the stack trace?

@alextran1502 commented on GitHub (Oct 24, 2024): Can you export the error log so we can see the stack trace?
OVERLORD commented 2026-02-05 10:45:12 +03:00
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@Fenisu commented on GitHub (Oct 24, 2024):

Sure! Here it is:
Uploading Immich_log_2024-10-24T132836.960562.log…

@Fenisu commented on GitHub (Oct 24, 2024): Sure! Here it is: [Uploading Immich_log_2024-10-24T132836.960562.log…]()
OVERLORD commented 2026-02-05 10:45:13 +03:00
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@No13 commented on GitHub (Oct 28, 2024):

Same issue here, this was not detected before since it only shows when switching to a new phone (or re-installing immich).

Both phones show this same error but on the older one this did not affect the functionality.
The new phone will only show a few photos and albums. The web client shows all is well.
Immich_log_2024-10-28T06_49_19.218221.log

@No13 commented on GitHub (Oct 28, 2024): Same issue here, this was not detected before since it only shows when switching to a new phone (or re-installing immich). Both phones show this same error but on the older one this did not affect the functionality. The new phone will only show a few photos and albums. The web client shows all is well. [Immich_log_2024-10-28T06_49_19.218221.log](https://github.com/user-attachments/files/17537832/Immich_log_2024-10-28T06_49_19.218221.log)
OVERLORD commented 2026-02-05 10:45:14 +03:00
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@nperez0111 commented on GitHub (Oct 31, 2024):

Im getting this on the iOS client


Error while getting remote assets


FormatException: Invalid radix-10 number (at character 1)
Horizontal (normal)
^


#0      int._handleFormatError (dart:core-patch/integers_patch.dart:127)
#1      int._parseRadix (dart:core-patch/integers_patch.dart:153)
#2      int._parse (dart:core-patch/integers_patch.dart:99)
#3      int.parse (dart:core-patch/integers_patch.dart:61)
#4      DurationExtension.toInt (package:immich_mobile/extensions/string_extensions.dart:29)
#5      isFlipped (package:immich_mobile/entities/asset.entity.dart:527)
#6      new Asset.remote (package:immich_mobile/entities/asset.entity.dart:25)
#7      MappedListIterable.elementAt (dart:_internal/iterable.dart:425)
#8      ListIterator.moveNext (dart:_internal/iterable.dart:354)
#9      List.addAll (dart:core-patch/growable_array.dart:326)
#10     AssetService._getRemoteAssets (package:immich_mobile/services/asset.service.dart:149)
<asynchronous suspension>
#11     SyncService._syncRemoteAssetsForUser (package:immich_mobile/services/sync.service.dart:267)
<asynchronous suspension>
#12     SyncService._syncRemoteAssetsFull (package:immich_mobile/services/sync.service.dart:257)
<asynchronous suspension>
#13     SyncService.syncRemoteAssetsToDb.<anonymous closure> (package:immich_mobile/services/sync.service.dart:92)
<asynchronous suspension>
#14     AsyncMutex.run.<anonymous closure> (package:immich_mobile/utils/async_mutex.dart:15)
<asynchronous suspension>
@nperez0111 commented on GitHub (Oct 31, 2024): Im getting this on the iOS client ``` Error while getting remote assets FormatException: Invalid radix-10 number (at character 1) Horizontal (normal) ^ #0 int._handleFormatError (dart:core-patch/integers_patch.dart:127) #1 int._parseRadix (dart:core-patch/integers_patch.dart:153) #2 int._parse (dart:core-patch/integers_patch.dart:99) #3 int.parse (dart:core-patch/integers_patch.dart:61) #4 DurationExtension.toInt (package:immich_mobile/extensions/string_extensions.dart:29) #5 isFlipped (package:immich_mobile/entities/asset.entity.dart:527) #6 new Asset.remote (package:immich_mobile/entities/asset.entity.dart:25) #7 MappedListIterable.elementAt (dart:_internal/iterable.dart:425) #8 ListIterator.moveNext (dart:_internal/iterable.dart:354) #9 List.addAll (dart:core-patch/growable_array.dart:326) #10 AssetService._getRemoteAssets (package:immich_mobile/services/asset.service.dart:149) <asynchronous suspension> #11 SyncService._syncRemoteAssetsForUser (package:immich_mobile/services/sync.service.dart:267) <asynchronous suspension> #12 SyncService._syncRemoteAssetsFull (package:immich_mobile/services/sync.service.dart:257) <asynchronous suspension> #13 SyncService.syncRemoteAssetsToDb.<anonymous closure> (package:immich_mobile/services/sync.service.dart:92) <asynchronous suspension> #14 AsyncMutex.run.<anonymous closure> (package:immich_mobile/utils/async_mutex.dart:15) <asynchronous suspension> ```
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Reference: immich-app/immich#4631
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