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can't play mov file on android app #4378

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opened 2026-02-05 10:16:25 +03:00 by OVERLORD · 4 comments
OVERLORD commented 2026-02-05 10:16:25 +03:00
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Originally created by @marcoyohn on GitHub (Sep 21, 2024).

The bug

2024-09-21 14:59:38.564408 | SEVERE | ImmichErrorLogger | FlutterError - Catch all | Instance of 'FlutterErrorDetails'
Exception: PlatformException(VideoError, Video player had error j1.l: MediaCodecVideoRenderer error, index=0, format=Format(1, null, null, video/dolby-vision, hev1.08.04, -1, null, [720, 1280, 29.454369, ColorInfo(BT709, Full range, SDR SMPTE 170M, false, 8bit Luma, 8bit Chroma)], [-1, -1]), format_supported=YES, null, null)
Library: widgets library
Context: Instance of 'ErrorDescription' |
#1 AsyncError.value (package:riverpod/src/common.dart:494:0)
#2 VideoViewerPage.build (package:immich_mobile/pages/common/video_viewer.page.dart:36:0)
#3 _ConsumerState.build (package:flutter_riverpod/src/consumer.dart:476:0)
#4 StatefulElement.build (package:flutter/src/widgets/framework.dart:5729:0)
#5 ConsumerStatefulElement.build (package:flutter_riverpod/src/consumer.dart:539:0)
#6 HookElement.build (package:flutter_hooks/src/framework.dart:438:0)
#7 ComponentElement.performRebuild (package:flutter/src/widgets/framework.dart:5617:0)
#8 StatefulElement.performRebuild (package:flutter/src/widgets/framework.dart:5780:0)
#9 Element.rebuild (package:flutter/src/widgets/framework.dart:5333:0)
#10 BuildScope._tryRebuild (package:flutter/src/widgets/framework.dart:2693:0)
#11 BuildScope._flushDirtyElements (package:flutter/src/widgets/framework.dart:2752:0)
#12 BuildOwner.buildScope (package:flutter/src/widgets/framework.dart:3048:0)
#13 _LayoutBuilderElement._rebuildWithConstraints (package:flutter/src/widgets/layout_builder.dart:231:0)
#14 RenderObject.invokeLayoutCallback. (package:flutter/src/rendering/object.dart:2719:0)
#15 PipelineOwner._enableMutationsToDirtySubtrees (package:flutter/src/rendering/object.dart:1098:0)
#16 RenderObject.invokeLayoutCallback (package:flutter/src/rendering/object.dart:2719:0)
#17 RenderConstrainedLayoutBuilder.rebuildIfNecessary (package:flutter/src/widgets/layout_builder.dart:278:0)
#18 _RenderLayoutBuilder.performLayout (package:flutter/src/widgets/layout_builder.dart:369:0)
#19 RenderObject._layoutWithoutResize (package:flutter/src/rendering/object.dart:2446:0)
#20 PipelineOwner.flushLayout (package:flutter/src/rendering/object.dart:1052:0)
#21 PipelineOwner.flushLayout (package:flutter/src/rendering/object.dart:1065:0)
#22 RendererBinding.drawFrame (package:flutter/src/rendering/binding.dart:602:0)
#23 WidgetsBinding.drawFrame (package:flutter/src/widgets/binding.dart:1164:0)
#24 RendererBinding._handlePersistentFrameCallback (package:flutter/src/rendering/binding.dart:468:0)
#25 SchedulerBinding._invokeFrameCallback (package:flutter/src/scheduler/binding.dart:1397:0)
#26 SchedulerBinding.handleDrawFrame (package:flutter/src/scheduler/binding.dart:1318:0)
#27 SchedulerBinding._handleDrawFrame (package:flutter/src/scheduler/binding.dart:1176:0)
#28 _invoke (dart:ui/hooks.dart:312:0)
#29 PlatformDispatcher._drawFrame (dart:ui/platform_dispatcher.dart:419:0)
#30 _drawFrame (dart:ui/hooks.dart:283:0)

The OS that Immich Server is running on

win11 pro

Version of Immich Server

v1.115.0

Version of Immich Mobile App

v1.115.0

Platform with the issue

  • Server
  • Web
  • Mobile

Your docker-compose.yml content

#
# WARNING: Make sure to use the docker-compose.yml of the current release:
#
# https://github.com/immich-app/immich/releases/latest/download/docker-compose.yml
#
# The compose file on main may not be compatible with the latest release.
#

name: immich

services:
  immich-server:
    container_name: immich_server
    image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release}
    # extends:
    #   file: hwaccel.transcoding.yml
    #   service: cpu # set to one of [nvenc, quicksync, rkmpp, vaapi, vaapi-wsl] for accelerated transcoding
    volumes:
      # Do not edit the next line. If you want to change the media storage location on your system, edit the value of UPLOAD_LOCATION in the .env file
      - ${UPLOAD_LOCATION}:/usr/src/app/upload
      - /etc/localtime:/etc/localtime:ro
    env_file:
      - .env
    ports:
      - 2283:3001
    depends_on:
      - redis
      - database
    restart: always
    healthcheck:
      disable: false

  immich-machine-learning:
    container_name: immich_machine_learning
    # For hardware acceleration, add one of -[armnn, cuda, openvino] to the image tag.
    # Example tag: ${IMMICH_VERSION:-release}-cuda
    image: ghcr.io/immich-app/immich-machine-learning:${IMMICH_VERSION:-release}
    # extends: # uncomment this section for hardware acceleration - see https://immich.app/docs/features/ml-hardware-acceleration
    #   file: hwaccel.ml.yml
    #   service: cpu # set to one of [armnn, cuda, openvino, openvino-wsl] for accelerated inference - use the `-wsl` version for WSL2 where applicable
    volumes:
      - model-cache:/cache
    env_file:
      - .env
    restart: always
    healthcheck:
      disable: false

  redis:
    container_name: immich_redis
    image: docker.io/redis:6.2-alpine@sha256:2d1463258f2764328496376f5d965f20c6a67f66ea2b06dc42af351f75248792
    healthcheck:
      test: redis-cli ping || exit 1
    restart: always

  database:
    container_name: immich_postgres
    image: docker.io/tensorchord/pgvecto-rs:pg14-v0.2.0@sha256:90724186f0a3517cf6914295b5ab410db9ce23190a2d9d0b9dd6463e3fa298f0
    environment:
      POSTGRES_PASSWORD: ${DB_PASSWORD}
      POSTGRES_USER: ${DB_USERNAME}
      POSTGRES_DB: ${DB_DATABASE_NAME}
      POSTGRES_INITDB_ARGS: '--data-checksums'
    volumes:
      # Do not edit the next line. If you want to change the database storage location on your system, edit the value of DB_DATA_LOCATION in the .env file
      - ${DB_DATA_LOCATION}:/var/lib/postgresql/data
    healthcheck:
      test: pg_isready --dbname='${DB_DATABASE_NAME}' --username='${DB_USERNAME}' || exit 1; Chksum="$$(psql --dbname='${DB_DATABASE_NAME}' --username='${DB_USERNAME}' --tuples-only --no-align --command='SELECT COALESCE(SUM(checksum_failures), 0) FROM pg_stat_database')"; echo "checksum failure count is $$Chksum"; [ "$$Chksum" = '0' ] || exit 1
      interval: 5m
      start_interval: 30s
      start_period: 5m
    command: ["postgres", "-c", "shared_preload_libraries=vectors.so", "-c", 'search_path="$$user", public, vectors', "-c", "logging_collector=on", "-c", "max_wal_size=2GB", "-c", "shared_buffers=512MB", "-c", "wal_compression=on"]
    restart: always

volumes:
  model-cache:

Your .env content

# You can find documentation for all the supported env variables at https://immich.app/docs/install/environment-variables

# The location where your uploaded files are stored
UPLOAD_LOCATION=./library
# The location where your database files are stored
DB_DATA_LOCATION=./postgres

# To set a timezone, uncomment the next line and change Etc/UTC to a TZ identifier from this list: https://en.wikipedia.org/wiki/List_of_tz_database_time_zones#List
# TZ=Etc/UTC

# The Immich version to use. You can pin this to a specific version like "v1.71.0"
IMMICH_VERSION=release

# Connection secret for postgres. You should change it to a random password
# Please use only the characters `A-Za-z0-9`, without special characters or spaces
DB_PASSWORD=postgres

# The values below this line do not need to be changed
###################################################################################
DB_USERNAME=postgres
DB_DATABASE_NAME=immich

Reproduction steps

play all mov file

Relevant log output

No response

Additional information

No response

Originally created by @marcoyohn on GitHub (Sep 21, 2024). ### The bug 2024-09-21 14:59:38.564408 | SEVERE | ImmichErrorLogger | FlutterError - Catch all | Instance of 'FlutterErrorDetails' Exception: PlatformException(VideoError, Video player had error j1.l: MediaCodecVideoRenderer error, index=0, format=Format(1, null, null, video/dolby-vision, hev1.08.04, -1, null, [720, 1280, 29.454369, ColorInfo(BT709, Full range, SDR SMPTE 170M, false, 8bit Luma, 8bit Chroma)], [-1, -1]), format_supported=YES, null, null) Library: widgets library Context: Instance of 'ErrorDescription' | #1 AsyncError.value (package:riverpod/src/common.dart:494:0) #2 VideoViewerPage.build (package:immich_mobile/pages/common/video_viewer.page.dart:36:0) #3 _ConsumerState.build (package:flutter_riverpod/src/consumer.dart:476:0) #4 StatefulElement.build (package:flutter/src/widgets/framework.dart:5729:0) #5 ConsumerStatefulElement.build (package:flutter_riverpod/src/consumer.dart:539:0) #6 HookElement.build (package:flutter_hooks/src/framework.dart:438:0) #7 ComponentElement.performRebuild (package:flutter/src/widgets/framework.dart:5617:0) #8 StatefulElement.performRebuild (package:flutter/src/widgets/framework.dart:5780:0) #9 Element.rebuild (package:flutter/src/widgets/framework.dart:5333:0) #10 BuildScope._tryRebuild (package:flutter/src/widgets/framework.dart:2693:0) #11 BuildScope._flushDirtyElements (package:flutter/src/widgets/framework.dart:2752:0) #12 BuildOwner.buildScope (package:flutter/src/widgets/framework.dart:3048:0) #13 _LayoutBuilderElement._rebuildWithConstraints (package:flutter/src/widgets/layout_builder.dart:231:0) #14 RenderObject.invokeLayoutCallback.<anonymous closure> (package:flutter/src/rendering/object.dart:2719:0) #15 PipelineOwner._enableMutationsToDirtySubtrees (package:flutter/src/rendering/object.dart:1098:0) #16 RenderObject.invokeLayoutCallback (package:flutter/src/rendering/object.dart:2719:0) #17 RenderConstrainedLayoutBuilder.rebuildIfNecessary (package:flutter/src/widgets/layout_builder.dart:278:0) #18 _RenderLayoutBuilder.performLayout (package:flutter/src/widgets/layout_builder.dart:369:0) #19 RenderObject._layoutWithoutResize (package:flutter/src/rendering/object.dart:2446:0) #20 PipelineOwner.flushLayout (package:flutter/src/rendering/object.dart:1052:0) #21 PipelineOwner.flushLayout (package:flutter/src/rendering/object.dart:1065:0) #22 RendererBinding.drawFrame (package:flutter/src/rendering/binding.dart:602:0) #23 WidgetsBinding.drawFrame (package:flutter/src/widgets/binding.dart:1164:0) #24 RendererBinding._handlePersistentFrameCallback (package:flutter/src/rendering/binding.dart:468:0) #25 SchedulerBinding._invokeFrameCallback (package:flutter/src/scheduler/binding.dart:1397:0) #26 SchedulerBinding.handleDrawFrame (package:flutter/src/scheduler/binding.dart:1318:0) #27 SchedulerBinding._handleDrawFrame (package:flutter/src/scheduler/binding.dart:1176:0) #28 _invoke (dart:ui/hooks.dart:312:0) #29 PlatformDispatcher._drawFrame (dart:ui/platform_dispatcher.dart:419:0) #30 _drawFrame (dart:ui/hooks.dart:283:0) ### The OS that Immich Server is running on win11 pro ### Version of Immich Server v1.115.0 ### Version of Immich Mobile App v1.115.0 ### Platform with the issue - [ ] Server - [ ] Web - [X] Mobile ### Your docker-compose.yml content ```YAML # # WARNING: Make sure to use the docker-compose.yml of the current release: # # https://github.com/immich-app/immich/releases/latest/download/docker-compose.yml # # The compose file on main may not be compatible with the latest release. # name: immich services: immich-server: container_name: immich_server image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release} # extends: # file: hwaccel.transcoding.yml # service: cpu # set to one of [nvenc, quicksync, rkmpp, vaapi, vaapi-wsl] for accelerated transcoding volumes: # Do not edit the next line. If you want to change the media storage location on your system, edit the value of UPLOAD_LOCATION in the .env file - ${UPLOAD_LOCATION}:/usr/src/app/upload - /etc/localtime:/etc/localtime:ro env_file: - .env ports: - 2283:3001 depends_on: - redis - database restart: always healthcheck: disable: false immich-machine-learning: container_name: immich_machine_learning # For hardware acceleration, add one of -[armnn, cuda, openvino] to the image tag. # Example tag: ${IMMICH_VERSION:-release}-cuda image: ghcr.io/immich-app/immich-machine-learning:${IMMICH_VERSION:-release} # extends: # uncomment this section for hardware acceleration - see https://immich.app/docs/features/ml-hardware-acceleration # file: hwaccel.ml.yml # service: cpu # set to one of [armnn, cuda, openvino, openvino-wsl] for accelerated inference - use the `-wsl` version for WSL2 where applicable volumes: - model-cache:/cache env_file: - .env restart: always healthcheck: disable: false redis: container_name: immich_redis image: docker.io/redis:6.2-alpine@sha256:2d1463258f2764328496376f5d965f20c6a67f66ea2b06dc42af351f75248792 healthcheck: test: redis-cli ping || exit 1 restart: always database: container_name: immich_postgres image: docker.io/tensorchord/pgvecto-rs:pg14-v0.2.0@sha256:90724186f0a3517cf6914295b5ab410db9ce23190a2d9d0b9dd6463e3fa298f0 environment: POSTGRES_PASSWORD: ${DB_PASSWORD} POSTGRES_USER: ${DB_USERNAME} POSTGRES_DB: ${DB_DATABASE_NAME} POSTGRES_INITDB_ARGS: '--data-checksums' volumes: # Do not edit the next line. If you want to change the database storage location on your system, edit the value of DB_DATA_LOCATION in the .env file - ${DB_DATA_LOCATION}:/var/lib/postgresql/data healthcheck: test: pg_isready --dbname='${DB_DATABASE_NAME}' --username='${DB_USERNAME}' || exit 1; Chksum="$$(psql --dbname='${DB_DATABASE_NAME}' --username='${DB_USERNAME}' --tuples-only --no-align --command='SELECT COALESCE(SUM(checksum_failures), 0) FROM pg_stat_database')"; echo "checksum failure count is $$Chksum"; [ "$$Chksum" = '0' ] || exit 1 interval: 5m start_interval: 30s start_period: 5m command: ["postgres", "-c", "shared_preload_libraries=vectors.so", "-c", 'search_path="$$user", public, vectors', "-c", "logging_collector=on", "-c", "max_wal_size=2GB", "-c", "shared_buffers=512MB", "-c", "wal_compression=on"] restart: always volumes: model-cache: ``` ### Your .env content ```Shell # You can find documentation for all the supported env variables at https://immich.app/docs/install/environment-variables # The location where your uploaded files are stored UPLOAD_LOCATION=./library # The location where your database files are stored DB_DATA_LOCATION=./postgres # To set a timezone, uncomment the next line and change Etc/UTC to a TZ identifier from this list: https://en.wikipedia.org/wiki/List_of_tz_database_time_zones#List # TZ=Etc/UTC # The Immich version to use. You can pin this to a specific version like "v1.71.0" IMMICH_VERSION=release # Connection secret for postgres. You should change it to a random password # Please use only the characters `A-Za-z0-9`, without special characters or spaces DB_PASSWORD=postgres # The values below this line do not need to be changed ################################################################################### DB_USERNAME=postgres DB_DATABASE_NAME=immich ``` ### Reproduction steps play all mov file ### Relevant log output _No response_ ### Additional information _No response_
OVERLORD commented 2026-02-05 10:16:33 +03:00
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@bo0tzz commented on GitHub (Sep 21, 2024):

Have you changed the transcoding settings on the server at all?

@bo0tzz commented on GitHub (Sep 21, 2024): Have you changed the transcoding settings on the server at all?
OVERLORD commented 2026-02-05 10:16:35 +03:00
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@bbklopfer commented on GitHub (Sep 21, 2024):

I have the same issue. No transcoding difference, and when I downloaded the transcoded file it had identical codec settings (aside from duration and timestamp) to another video which works. I used avmediainfo on macOS to compare (I think that was the command).

@bbklopfer commented on GitHub (Sep 21, 2024): I have the same issue. No transcoding difference, and when I downloaded the transcoded file it had identical codec settings (aside from duration and timestamp) to another video which works. I used `avmediainfo` on macOS to compare (I think that was the command).
OVERLORD commented 2026-02-05 10:16:36 +03:00
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@bbklopfer commented on GitHub (Sep 22, 2024):

AFAICT this issue is the same as #12730 and #11689 .

@bbklopfer commented on GitHub (Sep 22, 2024): AFAICT this issue is the same as #12730 and #11689 .
OVERLORD commented 2026-02-05 10:16:39 +03:00
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@bo0tzz commented on GitHub (Sep 22, 2024):

Thanks, I'll close this as a dupe

@bo0tzz commented on GitHub (Sep 22, 2024): Thanks, I'll close this as a dupe
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Reference: immich-app/immich#4378
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