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Some HEIC photos have wrong orientation in web only #3010

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opened 2026-02-05 07:24:14 +03:00 by OVERLORD · 1 comment
OVERLORD commented 2026-02-05 07:24:14 +03:00
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Originally created by @frejaya on GitHub (Apr 23, 2024).

The bug

Some photos I've taken that are in HEIC format, that I've never rotated before, look correct on the Apple Photos app and in the Immich iPhone app, but then they are rotated left on Immich on web.

The only difference about these photos is that I took them with a camera app called ProShot instead of the built in camera app. But they appear normal everywhere except Immich web so I don't think it's ProShot that's the problem. I can take photos in JPEG and RAW with ProShot as well, and they look fine in Immich mobile and web, no orientation problem.

The OS that Immich Server is running on

Synology DSM

Version of Immich Server

v1.102.3

Version of Immich Mobile App

v1.102.2 build 151

Platform with the issue

  • Server
  • Web
  • Mobile

Your docker-compose.yml content

N/a

Your .env content

N/a

Reproduction steps

1. Take an HEIC photo in portrait orientation
2. Backup to Immich
3. View on web, it has rotated left

Relevant log output

No response

Additional information

Not sure if this is the same issue as this: https://github.com/immich-app/immich/issues/8355

I do also experience that problem, but the difference is that 8355 happens on photos I've rotated in the Apple Photos app, while this issue I'm reporting happens on photos I've never rotated at all.

Same photo in immich mobile app vs web

correct orientation on mobile app
IMG_5742

rotated left on web
IMG_5743

Originally created by @frejaya on GitHub (Apr 23, 2024). ### The bug Some photos I've taken that are in HEIC format, that I've never rotated before, look correct on the Apple Photos app and in the Immich iPhone app, but then they are rotated left on Immich on web. The only difference about these photos is that I took them with a camera app called ProShot instead of the built in camera app. But they appear normal everywhere except Immich web so I don't think it's ProShot that's the problem. I can take photos in JPEG and RAW with ProShot as well, and they look fine in Immich mobile and web, no orientation problem. ### The OS that Immich Server is running on Synology DSM ### Version of Immich Server v1.102.3 ### Version of Immich Mobile App v1.102.2 build 151 ### Platform with the issue - [ ] Server - [X] Web - [ ] Mobile ### Your docker-compose.yml content ```YAML N/a ``` ### Your .env content ```Shell N/a ``` ### Reproduction steps ```bash 1. Take an HEIC photo in portrait orientation 2. Backup to Immich 3. View on web, it has rotated left ``` ### Relevant log output _No response_ ### Additional information Not sure if this is the same issue as this: https://github.com/immich-app/immich/issues/8355 I do also experience that problem, but the difference is that 8355 happens on photos I've rotated in the Apple Photos app, while this issue I'm reporting happens on photos I've never rotated at all. Same photo in immich mobile app vs web correct orientation on mobile app ![IMG_5742](https://github.com/immich-app/immich/assets/5308687/59a9dfd0-8fdf-4043-9bde-a9b69e1d73ee) rotated left on web ![IMG_5743](https://github.com/immich-app/immich/assets/5308687/9e04802a-2da7-41d8-8d77-d4c14fe2ae38)
OVERLORD commented 2026-02-05 07:24:20 +03:00
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@alextran1502 commented on GitHub (Apr 23, 2024):

Duplicate #8355

@alextran1502 commented on GitHub (Apr 23, 2024): Duplicate #8355
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Reference: immich-app/immich#3010
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