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[BUG] HEVC / H.265 .mp4 videos are not playable on web interface #129

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opened 2026-02-04 17:54:45 +03:00 by OVERLORD · 1 comment
OVERLORD commented 2026-02-04 17:54:45 +03:00
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Originally created by @EnderPicture on GitHub (Jul 5, 2022).

Describe the bug
HEVC / H.265 videos ending in .mp4 can not play on the web player.
Currently it shows a black screen with only the audio portion playing

Task List

  • I have read thoroughly the README setup and installation instructions.
  • If my setup is different, I have included my docker-compose file.
  • I have included my redacted .env file.
  • I have included information on my machine, and environment.

To Reproduce
Steps to reproduce the behavior:

  1. Backup attached video captured on a galaxy s22 4k 30fps hevc
    bbecf97e-2c88-41ac-9872-73ed0fe66a43.zip

  2. Click on video in web interface

  3. See black screen with audio playing

Expected behavior
Video should be playing on web interface.

Screenshots
Screenshot from 2022-07-04 23-42-09
Screenshot from 2022-07-04 23-42-31

Desktop (please complete the following information):

  • OS: Ubuntu
  • Browser: Firefox

Additional context
Add any other context about the problem here.

Originally created by @EnderPicture on GitHub (Jul 5, 2022). <!-- Note: Please search to see if an issue already exists for the bug you encountered. --> **Describe the bug** HEVC / H.265 videos ending in .mp4 can not play on the web player. Currently it shows a black screen with only the audio portion playing **Task List** - [x] I have read thoroughly the README setup and installation instructions. - [x] If my setup is different, I have included my docker-compose file. - [ ] I have included my redacted `.env` file. - [x] I have included information on my machine, and environment. **To Reproduce** Steps to reproduce the behavior: 1. Backup attached video captured on a galaxy s22 4k 30fps hevc [bbecf97e-2c88-41ac-9872-73ed0fe66a43.zip](https://github.com/alextran1502/immich/files/9043882/bbecf97e-2c88-41ac-9872-73ed0fe66a43.zip) 2. Click on video in web interface 3. See black screen with audio playing **Expected behavior** Video should be playing on web interface. **Screenshots** ![Screenshot from 2022-07-04 23-42-09](https://user-images.githubusercontent.com/16552062/177265865-4d82aea8-a821-456b-b386-29f6210bdf71.png) ![Screenshot from 2022-07-04 23-42-31](https://user-images.githubusercontent.com/16552062/177265870-cd7804ba-dec0-4ac3-9bdd-b6a319895cc7.png) **Desktop (please complete the following information):** - OS: Ubuntu - Browser: Firefox **Additional context** Add any other context about the problem here.
OVERLORD commented 2026-02-04 17:55:03 +03:00
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@zackpollard commented on GitHub (Jul 6, 2022):

Hey, currently the video encoding only functions for MOV files. We have work planned to extend this to all files on the server which will hopefully be completed soon. You can track the status of these changes by following #203. Closing as duplicate.

@zackpollard commented on GitHub (Jul 6, 2022): Hey, currently the video encoding only functions for MOV files. We have work planned to extend this to all files on the server which will hopefully be completed soon. You can track the status of these changes by following #203. Closing as duplicate.
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Reference: immich-app/immich#129
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