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New iOS app: sync fails #390

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opened 2025-10-09 16:26:40 +03:00 by OVERLORD · 3 comments
OVERLORD commented 2025-10-09 16:26:40 +03:00
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Originally created by @aksdb on GitHub.

Vaultwarden Support String

Your environment (Generated via diagnostics page)

  • Vaultwarden version: v1.32.0
  • Web-vault version: v2024.6.2b
  • OS/Arch: linux/x86_64
  • Running within a container: true (Base: Alpine)
  • Environment settings overridden: true
  • Uses a reverse proxy: true
  • IP Header check: false (X-Forwarded-For)
  • Internet access: true
  • Internet access via a proxy: false
  • DNS Check: true
  • Browser/Server Time Check: true
  • Server/NTP Time Check: true
  • Domain Configuration Check: false
  • HTTPS Check: true
  • Database type: SQLite
  • Database version: 3.46.0
  • Clients used:
  • Reverse proxy and version:
  • Other relevant information:

Config (Generated via diagnostics page)

Show Running Config

Environment settings which are overridden: SIGNUPS_ALLOWED, ADMIN_TOKEN

{
  "_duo_akey": null,
  "_enable_duo": false,
  "_enable_email_2fa": false,
  "_enable_smtp": true,
  "_enable_yubico": true,
  "_icon_service_csp": "",
  "_icon_service_url": "",
  "_ip_header_enabled": true,
  "_max_note_size": 10000,
  "_smtp_img_src": "cid:",
  "admin_ratelimit_max_burst": 3,
  "admin_ratelimit_seconds": 300,
  "admin_session_lifetime": 20,
  "admin_token": "***",
  "allowed_iframe_ancestors": "",
  "attachments_folder": "data/attachments",
  "auth_request_purge_schedule": "30 * * * * *",
  "authenticator_disable_time_drift": false,
  "data_folder": "data",
  "database_conn_init": "",
  "database_max_conns": 10,
  "database_timeout": 30,
  "database_url": "***************",
  "db_connection_retries": 15,
  "disable_2fa_remember": false,
  "disable_admin_token": false,
  "disable_icon_download": false,
  "domain": "*****://***********",
  "domain_origin": "*****://***********",
  "domain_path": "",
  "domain_set": true,
  "duo_context_purge_schedule": "30 * * * * *",
  "duo_host": null,
  "duo_ikey": null,
  "duo_skey": null,
  "duo_use_iframe": false,
  "email_2fa_auto_fallback": false,
  "email_2fa_enforce_on_verified_invite": false,
  "email_attempts_limit": 3,
  "email_change_allowed": true,
  "email_expiration_time": 600,
  "email_token_size": 6,
  "emergency_access_allowed": true,
  "emergency_notification_reminder_schedule": "0 3 * * * *",
  "emergency_request_timeout_schedule": "0 7 * * * *",
  "enable_db_wal": true,
  "enable_websocket": true,
  "event_cleanup_schedule": "0 10 0 * * *",
  "events_days_retain": null,
  "experimental_client_feature_flags": "fido2-vault-credentials",
  "extended_logging": true,
  "helo_name": null,
  "hibp_api_key": null,
  "http_request_block_non_global_ips": true,
  "http_request_block_regex": null,
  "icon_blacklist_non_global_ips": true,
  "icon_blacklist_regex": null,
  "icon_cache_folder": "data/icon_cache",
  "icon_cache_negttl": 259200,
  "icon_cache_ttl": 2592000,
  "icon_download_timeout": 10,
  "icon_redirect_code": 302,
  "icon_service": "internal",
  "incomplete_2fa_schedule": "30 * * * * *",
  "incomplete_2fa_time_limit": 3,
  "increase_note_size_limit": false,
  "invitation_expiration_hours": 120,
  "invitation_org_name": "Bitwarden_RS",
  "invitations_allowed": true,
  "ip_header": "X-Real-IP",
  "job_poll_interval_ms": 30000,
  "log_file": null,
  "log_level": "info",
  "log_timestamp_format": "%Y-%m-%d %H:%M:%S.%3f",
  "login_ratelimit_max_burst": 10,
  "login_ratelimit_seconds": 60,
  "org_attachment_limit": null,
  "org_creation_users": "",
  "org_events_enabled": false,
  "org_groups_enabled": false,
  "password_hints_allowed": true,
  "password_iterations": 100000,
  "push_enabled": false,
  "push_identity_uri": "https://identity.bitwarden.com",
  "push_installation_id": "***",
  "push_installation_key": "***",
  "push_relay_uri": "https://push.bitwarden.com",
  "reload_templates": false,
  "require_device_email": false,
  "rsa_key_filename": "data/rsa_key",
  "send_purge_schedule": "0 5 * * * *",
  "sendmail_command": null,
  "sends_allowed": true,
  "sends_folder": "data/sends",
  "show_password_hint": true,
  "signups_allowed": false,
  "signups_domains_whitelist": "",
  "signups_verify": false,
  "signups_verify_resend_limit": 6,
  "signups_verify_resend_time": 3600,
  "smtp_accept_invalid_certs": false,
  "smtp_accept_invalid_hostnames": false,
  "smtp_auth_mechanism": null,
  "smtp_debug": false,
  "smtp_embed_images": true,
  "smtp_explicit_tls": false,
  "smtp_from": "",
  "smtp_from_name": "Bitwarden_RS",
  "smtp_host": null,
  "smtp_password": null,
  "smtp_port": 587,
  "smtp_security": "starttls",
  "smtp_ssl": true,
  "smtp_timeout": 15,
  "smtp_username": null,
  "templates_folder": "data/templates",
  "tmp_folder": "data/tmp",
  "trash_auto_delete_days": null,
  "trash_purge_schedule": "0 5 0 * * *",
  "use_sendmail": false,
  "use_syslog": false,
  "user_attachment_limit": null,
  "user_send_limit": null,
  "web_vault_enabled": true,
  "web_vault_folder": "web-vault/",
  "yubico_client_id": null,
  "yubico_secret_key": null,
  "yubico_server": null
}

Vaultwarden Build Version

v1.32.0

Deployment method

Official Container Image

Custom deployment method

No response

Reverse Proxy

caddy 2.8.4

Host/Server Operating System

Linux

Operating System Version

No response

Clients

iOS

Client Version

2024.8.1 (1052)

Steps To Reproduce

Open the iOS app.

Expected Result

See a list of vault entries.

Actual Result

"An error has occured"

Logs

No response

Screenshots or Videos

No response

Additional Context

Unfortunately the app doesn't provide any more details, so it might as well be an actual problem of the app. But since I use vaultwarden vs the official server, I don't want to open a bug report with them.

Originally created by @aksdb on GitHub. ### Vaultwarden Support String ### Your environment (Generated via diagnostics page) * Vaultwarden version: v1.32.0 * Web-vault version: v2024.6.2b * OS/Arch: linux/x86_64 * Running within a container: true (Base: Alpine) * Environment settings overridden: true * Uses a reverse proxy: true * IP Header check: false (X-Forwarded-For) * Internet access: true * Internet access via a proxy: false * DNS Check: true * Browser/Server Time Check: true * Server/NTP Time Check: true * Domain Configuration Check: false * HTTPS Check: true * Database type: SQLite * Database version: 3.46.0 * Clients used: * Reverse proxy and version: * Other relevant information: ### Config (Generated via diagnostics page) <details><summary>Show Running Config</summary> **Environment settings which are overridden:** SIGNUPS_ALLOWED, ADMIN_TOKEN ```json { "_duo_akey": null, "_enable_duo": false, "_enable_email_2fa": false, "_enable_smtp": true, "_enable_yubico": true, "_icon_service_csp": "", "_icon_service_url": "", "_ip_header_enabled": true, "_max_note_size": 10000, "_smtp_img_src": "cid:", "admin_ratelimit_max_burst": 3, "admin_ratelimit_seconds": 300, "admin_session_lifetime": 20, "admin_token": "***", "allowed_iframe_ancestors": "", "attachments_folder": "data/attachments", "auth_request_purge_schedule": "30 * * * * *", "authenticator_disable_time_drift": false, "data_folder": "data", "database_conn_init": "", "database_max_conns": 10, "database_timeout": 30, "database_url": "***************", "db_connection_retries": 15, "disable_2fa_remember": false, "disable_admin_token": false, "disable_icon_download": false, "domain": "*****://***********", "domain_origin": "*****://***********", "domain_path": "", "domain_set": true, "duo_context_purge_schedule": "30 * * * * *", "duo_host": null, "duo_ikey": null, "duo_skey": null, "duo_use_iframe": false, "email_2fa_auto_fallback": false, "email_2fa_enforce_on_verified_invite": false, "email_attempts_limit": 3, "email_change_allowed": true, "email_expiration_time": 600, "email_token_size": 6, "emergency_access_allowed": true, "emergency_notification_reminder_schedule": "0 3 * * * *", "emergency_request_timeout_schedule": "0 7 * * * *", "enable_db_wal": true, "enable_websocket": true, "event_cleanup_schedule": "0 10 0 * * *", "events_days_retain": null, "experimental_client_feature_flags": "fido2-vault-credentials", "extended_logging": true, "helo_name": null, "hibp_api_key": null, "http_request_block_non_global_ips": true, "http_request_block_regex": null, "icon_blacklist_non_global_ips": true, "icon_blacklist_regex": null, "icon_cache_folder": "data/icon_cache", "icon_cache_negttl": 259200, "icon_cache_ttl": 2592000, "icon_download_timeout": 10, "icon_redirect_code": 302, "icon_service": "internal", "incomplete_2fa_schedule": "30 * * * * *", "incomplete_2fa_time_limit": 3, "increase_note_size_limit": false, "invitation_expiration_hours": 120, "invitation_org_name": "Bitwarden_RS", "invitations_allowed": true, "ip_header": "X-Real-IP", "job_poll_interval_ms": 30000, "log_file": null, "log_level": "info", "log_timestamp_format": "%Y-%m-%d %H:%M:%S.%3f", "login_ratelimit_max_burst": 10, "login_ratelimit_seconds": 60, "org_attachment_limit": null, "org_creation_users": "", "org_events_enabled": false, "org_groups_enabled": false, "password_hints_allowed": true, "password_iterations": 100000, "push_enabled": false, "push_identity_uri": "https://identity.bitwarden.com", "push_installation_id": "***", "push_installation_key": "***", "push_relay_uri": "https://push.bitwarden.com", "reload_templates": false, "require_device_email": false, "rsa_key_filename": "data/rsa_key", "send_purge_schedule": "0 5 * * * *", "sendmail_command": null, "sends_allowed": true, "sends_folder": "data/sends", "show_password_hint": true, "signups_allowed": false, "signups_domains_whitelist": "", "signups_verify": false, "signups_verify_resend_limit": 6, "signups_verify_resend_time": 3600, "smtp_accept_invalid_certs": false, "smtp_accept_invalid_hostnames": false, "smtp_auth_mechanism": null, "smtp_debug": false, "smtp_embed_images": true, "smtp_explicit_tls": false, "smtp_from": "", "smtp_from_name": "Bitwarden_RS", "smtp_host": null, "smtp_password": null, "smtp_port": 587, "smtp_security": "starttls", "smtp_ssl": true, "smtp_timeout": 15, "smtp_username": null, "templates_folder": "data/templates", "tmp_folder": "data/tmp", "trash_auto_delete_days": null, "trash_purge_schedule": "0 5 0 * * *", "use_sendmail": false, "use_syslog": false, "user_attachment_limit": null, "user_send_limit": null, "web_vault_enabled": true, "web_vault_folder": "web-vault/", "yubico_client_id": null, "yubico_secret_key": null, "yubico_server": null } ``` </details> ### Vaultwarden Build Version v1.32.0 ### Deployment method Official Container Image ### Custom deployment method _No response_ ### Reverse Proxy caddy 2.8.4 ### Host/Server Operating System Linux ### Operating System Version _No response_ ### Clients iOS ### Client Version 2024.8.1 (1052) ### Steps To Reproduce Open the iOS app. ### Expected Result See a list of vault entries. ### Actual Result "An error has occured" ### Logs _No response_ ### Screenshots or Videos _No response_ ### Additional Context Unfortunately the app doesn't provide any more details, so it might as well be an actual problem of the app. But since I use vaultwarden vs the official server, I don't want to open a bug report with them.
OVERLORD added the bug label 2025-10-09 16:26:40 +03:00
OVERLORD commented 2025-10-09 16:26:43 +03:00
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@BlackDex commented on GitHub:

What are the logs from Vaultwarden?
We need more details.

@BlackDex commented on GitHub: What are the logs from Vaultwarden? We need more details.
OVERLORD commented 2025-10-09 16:26:43 +03:00
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@BlackDex commented on GitHub:

That is strange. Cache maybe?

@BlackDex commented on GitHub: That is strange. Cache maybe?
OVERLORD commented 2025-10-09 16:26:46 +03:00
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@gerroon commented on GitHub:

I have the same issue. this is what I get when I open the app that fails. I cant tell if the app is at fault or the server is. Everything was working fine untile their last update this morning for me

Vaultwarden Web
Version 2023.10.0 (Docker(

[2024-09-04 16:17:44.017][request][INFO] GET /api/sync
[2024-09-04 16:17:44.023][request][INFO] GET /api/sync
[2024-09-04 16:17:46.534][response][INFO] (sync) GET /api/sync?<data..> => 200 OK
[2024-09-04 16:17:46.540][response][INFO] (sync) GET /api/sync?<data..> => 200 OK

EDIT: I just did a docker pull and the app works now. So I am not sure what the issue is actually.

@gerroon commented on GitHub: I have the same issue. this is what I get when I open the app that fails. I cant tell if the app is at fault or the server is. Everything was working fine untile their last update this morning for me Vaultwarden Web Version 2023.10.0 (Docker( ``` [2024-09-04 16:17:44.017][request][INFO] GET /api/sync [2024-09-04 16:17:44.023][request][INFO] GET /api/sync [2024-09-04 16:17:46.534][response][INFO] (sync) GET /api/sync?<data..> => 200 OK [2024-09-04 16:17:46.540][response][INFO] (sync) GET /api/sync?<data..> => 200 OK ``` EDIT: I just did a docker pull and the app works now. So I am not sure what the issue is actually.
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Reference: starred/vaultwarden#390
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