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Organisation user are disappearing #2007

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opened 2026-02-05 02:45:37 +03:00 by OVERLORD · 8 comments
OVERLORD commented 2026-02-05 02:45:37 +03:00
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Originally created by @spiritblue01 on GitHub (Aug 20, 2024).

Subject of the issue

After the update to latest version 1.32 users of an organization are disappearing. I can invite a member and assign in to a collections. The user is showing up in the member list and he gets an invitation. After he is accepting the user just disappear in the list.

I can invite him again now it's showing the name, not only the email like in the first invite. But if he is accepting, he disappears again.

Deployment environment

Version 1.32.
Web Version 2024.6.2

Synology DS718+ with Docker

I changed also the KDF iterations to 600.000 because there was a warning

Originally created by @spiritblue01 on GitHub (Aug 20, 2024). ### Subject of the issue After the update to latest version 1.32 users of an organization are disappearing. I can invite a member and assign in to a collections. The user is showing up in the member list and he gets an invitation. After he is accepting the user just disappear in the list. I can invite him again now it's showing the name, not only the email like in the first invite. But if he is accepting, he disappears again. ### Deployment environment Version 1.32. Web Version 2024.6.2 Synology DS718+ with Docker I changed also the KDF iterations to 600.000 because there was a warning
OVERLORD added the questiontroubleshooting labels 2026-02-05 02:45:37 +03:00
OVERLORD commented 2026-02-05 02:45:46 +03:00
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@BlackDex commented on GitHub (Aug 20, 2024):

Please provide screenshots, logs, the /admin/diagnostics Support String, and a step-by-step on how to reproduce this specific issue.

@BlackDex commented on GitHub (Aug 20, 2024): Please provide screenshots, logs, the `/admin/diagnostics` Support String, and a step-by-step on how to reproduce this specific issue.
OVERLORD commented 2026-02-05 02:45:51 +03:00
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@spiritblue01 commented on GitHub (Aug 20, 2024):

Sure:

Your environment (Generated via diagnostics page)

  • Vaultwarden version: v1.32.0
  • Web-vault version: v2024.6.2b
  • OS/Arch: linux/x86_64
  • Running within a container: true (Base: Debian)
  • Environment settings overridden: false
  • Uses a reverse proxy: true
  • IP Header check: true (X-Real-IP)
  • Internet access: true
  • Internet access via a proxy: false
  • DNS Check: true
  • Browser/Server Time Check: true
  • Server/NTP Time Check: true
  • Domain Configuration Check: true
  • HTTPS Check: true
  • Database type: SQLite
  • Database version: 3.46.0
  • Clients used:
  • Reverse proxy and version:
  • Other relevant information:

Config (Generated via diagnostics page)

Show Running Config

Environment settings which are overridden:

{
  "_duo_akey": null,
  "_enable_duo": false,
  "_enable_email_2fa": true,
  "_enable_smtp": true,
  "_enable_yubico": true,
  "_icon_service_csp": "",
  "_icon_service_url": "",
  "_ip_header_enabled": true,
  "_max_note_size": 10000,
  "_smtp_img_src": "cid:",
  "admin_ratelimit_max_burst": 3,
  "admin_ratelimit_seconds": 300,
  "admin_session_lifetime": 20,
  "admin_token": "***",
  "allowed_iframe_ancestors": "",
  "attachments_folder": "data/attachments",
  "auth_request_purge_schedule": "30 * * * * *",
  "authenticator_disable_time_drift": false,
  "data_folder": "data",
  "database_conn_init": "",
  "database_max_conns": 10,
  "database_timeout": 30,
  "database_url": "***************",
  "db_connection_retries": 15,
  "disable_2fa_remember": false,
  "disable_admin_token": false,
  "disable_icon_download": false,
  "domain": "*****://************************",
  "domain_origin": "*****://************************",
  "domain_path": "",
  "domain_set": true,
  "duo_context_purge_schedule": "30 * * * * *",
  "duo_host": null,
  "duo_ikey": null,
  "duo_skey": null,
  "duo_use_iframe": false,
  "email_2fa_auto_fallback": false,
  "email_2fa_enforce_on_verified_invite": false,
  "email_attempts_limit": 3,
  "email_change_allowed": true,
  "email_expiration_time": 600,
  "email_token_size": 6,
  "emergency_access_allowed": true,
  "emergency_notification_reminder_schedule": "0 3 * * * *",
  "emergency_request_timeout_schedule": "0 7 * * * *",
  "enable_db_wal": true,
  "enable_websocket": true,
  "event_cleanup_schedule": "0 10 0 * * *",
  "events_days_retain": null,
  "experimental_client_feature_flags": "fido2-vault-credentials",
  "extended_logging": true,
  "helo_name": null,
  "hibp_api_key": null,
  "http_request_block_non_global_ips": true,
  "http_request_block_regex": null,
  "icon_blacklist_non_global_ips": true,
  "icon_blacklist_regex": null,
  "icon_cache_folder": "data/icon_cache",
  "icon_cache_negttl": 259200,
  "icon_cache_ttl": 2592000,
  "icon_download_timeout": 10,
  "icon_redirect_code": 302,
  "icon_service": "internal",
  "incomplete_2fa_schedule": "30 * * * * *",
  "incomplete_2fa_time_limit": 3,
  "increase_note_size_limit": false,
  "invitation_expiration_hours": 120,
  "invitation_org_name": "Vaultwarden",
  "invitations_allowed": true,
  "ip_header": "X-Real-IP",
  "job_poll_interval_ms": 30000,
  "log_file": null,
  "log_level": "info",
  "log_timestamp_format": "%Y-%m-%d %H:%M:%S.%3f",
  "login_ratelimit_max_burst": 10,
  "login_ratelimit_seconds": 60,
  "org_attachment_limit": null,
  "org_creation_users": "",
  "org_events_enabled": false,
  "org_groups_enabled": false,
  "password_hints_allowed": true,
  "password_iterations": 100000,
  "push_enabled": false,
  "push_identity_uri": "https://identity.bitwarden.com",
  "push_installation_id": "***",
  "push_installation_key": "***",
  "push_relay_uri": "https://push.bitwarden.com",
  "reload_templates": false,
  "require_device_email": false,
  "rsa_key_filename": "data/rsa_key",
  "send_purge_schedule": "0 5 * * * *",
  "sendmail_command": null,
  "sends_allowed": true,
  "sends_folder": "data/sends",
  "show_password_hint": true,
  "signups_allowed": true,
  "signups_domains_whitelist": "",
  "signups_verify": false,
  "signups_verify_resend_limit": 6,
  "signups_verify_resend_time": 3600,
  "smtp_accept_invalid_certs": false,
  "smtp_accept_invalid_hostnames": false,
  "smtp_auth_mechanism": "Plain",
  "smtp_debug": false,
  "smtp_embed_images": true,
  "smtp_explicit_tls": null,
  "smtp_from": "**********************",
  "smtp_from_name": "Vaultwarden",
  "smtp_host": "**************",
  "smtp_password": "***",
  "smtp_port": 587,
  "smtp_security": "starttls",
  "smtp_ssl": null,
  "smtp_timeout": 15,
  "smtp_username": "**********************",
  "templates_folder": "data/templates",
  "tmp_folder": "data/tmp",
  "trash_auto_delete_days": null,
  "trash_purge_schedule": "0 5 0 * * *",
  "use_sendmail": false,
  "use_syslog": false,
  "user_attachment_limit": null,
  "user_send_limit": null,
  "web_vault_enabled": true,
  "web_vault_folder": "web-vault/",
  "yubico_client_id": null,
  "yubico_secret_key": null,
  "yubico_server": null
}

Invite Member to organization -> Member gets invite -> Member register -> Member disappeared in the Organization:

I see him in the admin panel:
Screenshot 2024-08-20 at 11-11-31

But is is not showing up also he has no assignment to the organization.

Screenshot 2024-08-20 at 11-16-10

This issue is happening to all new user.

What kind of logs do u need?

@spiritblue01 commented on GitHub (Aug 20, 2024): Sure: ### Your environment (Generated via diagnostics page) * Vaultwarden version: v1.32.0 * Web-vault version: v2024.6.2b * OS/Arch: linux/x86_64 * Running within a container: true (Base: Debian) * Environment settings overridden: false * Uses a reverse proxy: true * IP Header check: true (X-Real-IP) * Internet access: true * Internet access via a proxy: false * DNS Check: true * Browser/Server Time Check: true * Server/NTP Time Check: true * Domain Configuration Check: true * HTTPS Check: true * Database type: SQLite * Database version: 3.46.0 * Clients used: * Reverse proxy and version: * Other relevant information: ### Config (Generated via diagnostics page) <details><summary>Show Running Config</summary> **Environment settings which are overridden:** ```json { "_duo_akey": null, "_enable_duo": false, "_enable_email_2fa": true, "_enable_smtp": true, "_enable_yubico": true, "_icon_service_csp": "", "_icon_service_url": "", "_ip_header_enabled": true, "_max_note_size": 10000, "_smtp_img_src": "cid:", "admin_ratelimit_max_burst": 3, "admin_ratelimit_seconds": 300, "admin_session_lifetime": 20, "admin_token": "***", "allowed_iframe_ancestors": "", "attachments_folder": "data/attachments", "auth_request_purge_schedule": "30 * * * * *", "authenticator_disable_time_drift": false, "data_folder": "data", "database_conn_init": "", "database_max_conns": 10, "database_timeout": 30, "database_url": "***************", "db_connection_retries": 15, "disable_2fa_remember": false, "disable_admin_token": false, "disable_icon_download": false, "domain": "*****://************************", "domain_origin": "*****://************************", "domain_path": "", "domain_set": true, "duo_context_purge_schedule": "30 * * * * *", "duo_host": null, "duo_ikey": null, "duo_skey": null, "duo_use_iframe": false, "email_2fa_auto_fallback": false, "email_2fa_enforce_on_verified_invite": false, "email_attempts_limit": 3, "email_change_allowed": true, "email_expiration_time": 600, "email_token_size": 6, "emergency_access_allowed": true, "emergency_notification_reminder_schedule": "0 3 * * * *", "emergency_request_timeout_schedule": "0 7 * * * *", "enable_db_wal": true, "enable_websocket": true, "event_cleanup_schedule": "0 10 0 * * *", "events_days_retain": null, "experimental_client_feature_flags": "fido2-vault-credentials", "extended_logging": true, "helo_name": null, "hibp_api_key": null, "http_request_block_non_global_ips": true, "http_request_block_regex": null, "icon_blacklist_non_global_ips": true, "icon_blacklist_regex": null, "icon_cache_folder": "data/icon_cache", "icon_cache_negttl": 259200, "icon_cache_ttl": 2592000, "icon_download_timeout": 10, "icon_redirect_code": 302, "icon_service": "internal", "incomplete_2fa_schedule": "30 * * * * *", "incomplete_2fa_time_limit": 3, "increase_note_size_limit": false, "invitation_expiration_hours": 120, "invitation_org_name": "Vaultwarden", "invitations_allowed": true, "ip_header": "X-Real-IP", "job_poll_interval_ms": 30000, "log_file": null, "log_level": "info", "log_timestamp_format": "%Y-%m-%d %H:%M:%S.%3f", "login_ratelimit_max_burst": 10, "login_ratelimit_seconds": 60, "org_attachment_limit": null, "org_creation_users": "", "org_events_enabled": false, "org_groups_enabled": false, "password_hints_allowed": true, "password_iterations": 100000, "push_enabled": false, "push_identity_uri": "https://identity.bitwarden.com", "push_installation_id": "***", "push_installation_key": "***", "push_relay_uri": "https://push.bitwarden.com", "reload_templates": false, "require_device_email": false, "rsa_key_filename": "data/rsa_key", "send_purge_schedule": "0 5 * * * *", "sendmail_command": null, "sends_allowed": true, "sends_folder": "data/sends", "show_password_hint": true, "signups_allowed": true, "signups_domains_whitelist": "", "signups_verify": false, "signups_verify_resend_limit": 6, "signups_verify_resend_time": 3600, "smtp_accept_invalid_certs": false, "smtp_accept_invalid_hostnames": false, "smtp_auth_mechanism": "Plain", "smtp_debug": false, "smtp_embed_images": true, "smtp_explicit_tls": null, "smtp_from": "**********************", "smtp_from_name": "Vaultwarden", "smtp_host": "**************", "smtp_password": "***", "smtp_port": 587, "smtp_security": "starttls", "smtp_ssl": null, "smtp_timeout": 15, "smtp_username": "**********************", "templates_folder": "data/templates", "tmp_folder": "data/tmp", "trash_auto_delete_days": null, "trash_purge_schedule": "0 5 0 * * *", "use_sendmail": false, "use_syslog": false, "user_attachment_limit": null, "user_send_limit": null, "web_vault_enabled": true, "web_vault_folder": "web-vault/", "yubico_client_id": null, "yubico_secret_key": null, "yubico_server": null } ``` </details> Invite Member to organization -> Member gets invite -> Member register -> Member disappeared in the Organization: I see him in the admin panel: ![Screenshot 2024-08-20 at 11-11-31](https://github.com/user-attachments/assets/757cb77a-4bbb-438c-afaf-466d747a7475) But is is not showing up also he has no assignment to the organization. ![Screenshot 2024-08-20 at 11-16-10](https://github.com/user-attachments/assets/5b340502-6d12-45d2-9c7c-59dcbcf36646) This issue is happening to all new user. What kind of logs do u need?
OVERLORD commented 2026-02-05 02:45:56 +03:00
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@stefan0xC commented on GitHub (Aug 20, 2024):

@spiritblue01 The vaultwarden server logs (ideally from the time the user registered and logged in).

Does the user appear in the Revoked tab?

@stefan0xC commented on GitHub (Aug 20, 2024): @spiritblue01 The vaultwarden server logs (ideally from the time the user registered and logged in). Does the user appear in the Revoked tab?
OVERLORD commented 2026-02-05 02:45:59 +03:00
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@spiritblue01 commented on GitHub (Aug 20, 2024):

no it does not appear in the revoked tab.

@spiritblue01 commented on GitHub (Aug 20, 2024): no it does not appear in the revoked tab.
OVERLORD commented 2026-02-05 02:46:03 +03:00
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@BlackDex commented on GitHub (Aug 20, 2024):

If the user in the /admin overview show that it is part of an org, it probably is part of that org.

Also, what happens if you do not search via the search bar at the top-right but just look for that user by hand, or use the browser search, and check all Members tabs, so, All, Invited, Revoked.

@BlackDex commented on GitHub (Aug 20, 2024): If the user in the `/admin` overview show that it is part of an org, it probably is part of that org. Also, what happens if you do not search via the search bar at the top-right but just look for that user by hand, or use the browser search, and check all `Members` tabs, so, `All`, `Invited`, `Revoked`.
OVERLORD commented 2026-02-05 02:46:05 +03:00
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@spiritblue01 commented on GitHub (Aug 20, 2024):

If the user in the /admin overview show that it is part of an org, it probably is part of that org.

Also, what happens if you do not search via the search bar at the top-right but just look for that user by hand, or use the browser search, and check all Members tabs, so, All, Invited, Revoked.

That is exactly the issue after accepting the invite it is not showing that the user is part of the org it is just blank like in my screenshot. But the user was part of the org once I invited.

@spiritblue01 commented on GitHub (Aug 20, 2024): > If the user in the `/admin` overview show that it is part of an org, it probably is part of that org. > > Also, what happens if you do not search via the search bar at the top-right but just look for that user by hand, or use the browser search, and check all `Members` tabs, so, `All`, `Invited`, `Revoked`. That is exactly the issue after accepting the invite it is not showing that the user is part of the org it is just blank like in my screenshot. But the user was part of the org once I invited.
OVERLORD commented 2026-02-05 02:46:09 +03:00
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@BlackDex commented on GitHub (Aug 20, 2024):

Then provide the logs during the moments of

  • inviting the user
  • the user accepting the invite

And if possible, screenshots of the user being in the invite list.

The only thing i can think of is a org policy which removes the user because of policy validations.

@BlackDex commented on GitHub (Aug 20, 2024): Then provide the logs during the moments of - inviting the user - the user accepting the invite And if possible, screenshots of the user being in the invite list. The only thing i can think of is a org policy which removes the user because of policy validations.
OVERLORD commented 2026-02-05 02:46:15 +03:00
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@spiritblue01 commented on GitHub (Aug 21, 2024):

issue not happened again

@spiritblue01 commented on GitHub (Aug 21, 2024): issue not happened again
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Reference: starred/vaultwarden#2007
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