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Problem using Desktop client (windows 10) #1415

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opened 2026-02-05 00:52:55 +03:00 by OVERLORD · 8 comments
OVERLORD commented 2026-02-05 00:52:55 +03:00
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Originally created by @ecesarini on GitHub (Nov 30, 2022).

Subject of the issue

Hi,
I'm running vaultwarden in production. Everything seems working fine but today i an user reported an issue, saying he can't login into the vault using window desktop application.
Most users actually use browser plugin and mobile client, so do I. I installed bitwarden desktop client in my windows 10 and i try a login: I got the same error the user reported.
I think in some previous vaultwarden release i tried to test desktop client and i don't remember any issue, but maybe i remember wrong.
Maybe am I missing any setting?

Thank you very much,
EC

Deployment environment

  • vaultwarden version: 1.26.0

  • Install method: Docker

  • Clients used: desktop

  • Reverse proxy and version: Apache/2.4.6

  • MySQL/MariaDB or PostgreSQL version: 10.6.4-MariaDB-1:10.6.4+maria~focal

  • Other relevant details:

Steps to reproduce

Set desktop client with vaultwarden URL, user mail and master password

Expected behaviour

Login succesfully

Actual behaviour

Error, see the attachment

Screenshot 2022-11-30 150516

Troubleshooting data

Vaultwarden container logs:
[2022-11-30 15:00:49.620][vaultwarden::api::identity][ERROR] Username or password is incorrect. Try again. IP: XXX.XXX.XXX.129. Username: ettore.cesarini@XXXXXX.YY.
vaultwarden | [2022-11-30 15:00:49.621][response][INFO] (login) POST /identity/connect/token => 400 Bad Request

Originally created by @ecesarini on GitHub (Nov 30, 2022). <!-- # ### NOTE: Please update to the latest version of vaultwarden before reporting an issue! This saves you and us a lot of time and troubleshooting. See: * https://github.com/dani-garcia/vaultwarden/issues/1180 * https://github.com/dani-garcia/vaultwarden/wiki/Updating-the-vaultwarden-image # ### --> <!-- Please fill out the following template to make solving your problem easier and faster for us. This is only a guideline. If you think that parts are unnecessary for your issue, feel free to remove them. Remember to hide/redact personal or confidential information, such as passwords, IP addresses, and DNS names as appropriate. --> ### Subject of the issue <!-- Describe your issue here. --> Hi, I'm running vaultwarden in production. Everything seems working fine but today i an user reported an issue, saying he can't login into the vault using **window desktop application**. Most users actually use browser plugin and mobile client, so do I. I installed bitwarden desktop client in my windows 10 and i try a login: I got the same error the user reported. I think in some previous vaultwarden release i tried to test desktop client and i don't remember any issue, but maybe i remember wrong. Maybe am I missing any setting? Thank you very much, EC ### Deployment environment <!-- ========================================================================================= Preferably, use the `Generate Support String` button on the admin page's Diagnostics tab. That will auto-generate most of the info requested in this section. ========================================================================================= --> <!-- The version number, obtained from the logs (at startup) or the admin diagnostics page --> <!-- This is NOT the version number shown on the web vault, which is versioned separately from vaultwarden --> <!-- Remember to check if your issue exists on the latest version first! --> * vaultwarden version: 1.26.0 <!-- How the server was installed: Docker image, OS package, built from source, etc. --> * Install method: Docker * Clients used: desktop <!-- web vault, desktop, Android, iOS, etc. (if applicable) --> * Reverse proxy and version: Apache/2.4.6<!-- if applicable --> * MySQL/MariaDB or PostgreSQL version: 10.6.4-MariaDB-1:10.6.4+maria~focal <!-- if applicable --> * Other relevant details: ### Steps to reproduce <!-- Tell us how to reproduce this issue. What parameters did you set (differently from the defaults) and how did you start vaultwarden? --> Set desktop client with vaultwarden URL, user mail and master password ### Expected behaviour <!-- Tell us what you expected to happen --> Login succesfully ### Actual behaviour <!-- Tell us what actually happened --> Error, see the attachment ![Screenshot 2022-11-30 150516](https://user-images.githubusercontent.com/73652902/204816699-7fada624-8c34-4345-ae98-b43768711dda.png) ### Troubleshooting data <!-- Share any log files, screenshots, or other relevant troubleshooting data --> **Vaultwarden container logs:** [2022-11-30 15:00:49.620][vaultwarden::api::identity][ERROR] Username or password is incorrect. Try again. IP: XXX.XXX.XXX.129. Username: ettore.cesarini@XXXXXX.YY. vaultwarden | [2022-11-30 15:00:49.621][response][INFO] (login) POST /identity/connect/token => 400 Bad Request
OVERLORD commented 2026-02-05 00:53:01 +03:00
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@Akkowicz commented on GitHub (Nov 30, 2022):

There was a desktop client update yesterday, maybe it broke compatibility:
https://github.com/bitwarden/clients

I'm still on previous version: "Desktop v2022.10.1" and login works as expected.
Ask user to try the version I've mentioned above.

@Akkowicz commented on GitHub (Nov 30, 2022): There was a desktop client update yesterday, maybe it broke compatibility: https://github.com/bitwarden/clients I'm still on previous version: "Desktop v2022.10.1" and login works as expected. Ask user to try the version I've mentioned above.
OVERLORD commented 2026-02-05 00:53:05 +03:00
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@BlackDex commented on GitHub (Nov 30, 2022):

It works ok for me using the testing tagged release of Vaultwarden.
There are some changes in the new clients which need some of the new features/code in the testing tagged release.
Either use the testing tagged release (for now), or revert the desktop client version.

@BlackDex commented on GitHub (Nov 30, 2022): It works ok for me using the `testing` tagged release of Vaultwarden. There are some changes in the new clients which need some of the new features/code in the `testing` tagged release. Either use the `testing` tagged release (for now), or revert the desktop client version.
OVERLORD commented 2026-02-05 00:53:08 +03:00
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@ecesarini commented on GitHub (Nov 30, 2022):

Tank you all,
I tried desktop 2022.10.1 and the problem doesn't occour.
I'm running vaultwarden in production so for the moment I think I'll wait for the new vaultwarden stable release. I'll suggest the user to install previous version waiting for a new update.

Thank you very much

@ecesarini commented on GitHub (Nov 30, 2022): Tank you all, I tried desktop 2022.10.1 and the problem doesn't occour. I'm running vaultwarden in production so for the moment I think I'll wait for the new vaultwarden stable release. I'll suggest the user to install previous version waiting for a new update. Thank you very much
OVERLORD commented 2026-02-05 00:53:10 +03:00
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@ecesarini commented on GitHub (Dec 2, 2022):

Hi,
I updated web-vault to 2022.11.1 and vaultwarden to 1.26.0:testing.
Now in desktop client v2022.11.0 on windows 10 i can access to web vault but there's another problem. It looks like the client can't sync the vault.
The client returns error Syncing fail
In the container during the event you can read these logs:

vaultwarden    | [2022-12-02 15:11:05.886][request][INFO] POST /identity/connect/token
vaultwarden    | [2022-12-02 15:11:05.888][response][INFO] (login) POST /identity/connect/token => 400 Bad Request

Previous version 2022.10.1 works fine.

@ecesarini commented on GitHub (Dec 2, 2022): Hi, I updated web-vault to 2022.11.1 and vaultwarden to 1.26.0:testing. Now in desktop client v2022.11.0 on windows 10 i can access to web vault but there's another problem. It looks like the client can't sync the vault. The client returns error **Syncing fail** In the container during the event you can read these logs: ```bash vaultwarden | [2022-12-02 15:11:05.886][request][INFO] POST /identity/connect/token vaultwarden | [2022-12-02 15:11:05.888][response][INFO] (login) POST /identity/connect/token => 400 Bad Request ``` Previous version 2022.10.1 works fine.
OVERLORD commented 2026-02-05 00:53:18 +03:00
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@BlackDex commented on GitHub (Dec 2, 2022):

I suggest to fully logout in the desktop client and try again.
It works fine for me using the vaultwarden:testing image and the latest desktop client.

Could you please post the Support String which you can generate via the /admin/diagnostics interface?

@BlackDex commented on GitHub (Dec 2, 2022): I suggest to fully logout in the desktop client and try again. It works fine for me using the `vaultwarden:testing` image and the latest desktop client. Could you please post the **Support String** which you can generate via the `/admin/diagnostics` interface?
OVERLORD commented 2026-02-05 00:53:22 +03:00
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@ecesarini commented on GitHub (Dec 2, 2022):

I suggest to fully logout in the desktop client and try again. It works fine for me using the vaultwarden:testing image and the latest desktop client.

Could you please post the Support String which you can generate via the /admin/diagnostics interface?

Hi,
thank you. I tried login/logout several times. I will try again.

Here's the support string

Your environment (Generated via diagnostics page)

  • Vaultwarden version: v1.26.0-8feed291
  • Web-vault version: v2022.11.1
  • Running within Docker: true (Base: Debian)
  • Environment settings overridden: false
  • Uses a reverse proxy: true
  • IP Header check: true (X-Real-IP)
  • Internet access: true
  • Internet access via a proxy: false
  • DNS Check: true
  • Time Check: true
  • Domain Configuration Check: true
  • HTTPS Check: true
  • Database type: MySQL
  • Database version: 10.6.4-MariaDB-1:10.6.4+maria~focal
  • Clients used:
  • Reverse proxy and version:
  • Other relevant information:

Config (Generated via diagnostics page)

Show Running Config

Environment settings which are overridden:

{
  "_duo_akey": null,
  "_enable_duo": false,
  "_enable_email_2fa": true,
  "_enable_smtp": true,
  "_enable_yubico": true,
  "_icon_service_csp": "",
  "_icon_service_url": "",
  "_ip_header_enabled": true,
  "_smtp_img_src": "cid:",
  "admin_ratelimit_max_burst": 3,
  "admin_ratelimit_seconds": 300,
  "admin_token": "***",
  "allowed_iframe_ancestors": "",
  "attachments_folder": "data/attachments",
  "authenticator_disable_time_drift": false,
  "data_folder": "data",
  "database_conn_init": "",
  "database_max_conns": 100,
  "database_timeout": 30,
  "database_url": "*****://***********:***********@*******/**************",
  "db_connection_retries": 15,
  "disable_2fa_remember": false,
  "disable_admin_token": false,
  "disable_icon_download": false,
  "domain": "*****://************.****.**",
  "domain_origin": "*****://************.****.**",
  "domain_path": "",
  "domain_set": true,
  "duo_host": null,
  "duo_ikey": null,
  "duo_skey": null,
  "email_attempts_limit": 3,
  "email_expiration_time": 600,
  "email_token_size": 6,
  "emergency_access_allowed": true,
  "emergency_notification_reminder_schedule": "0 5 * * * *",
  "emergency_request_timeout_schedule": "0 5 * * * *",
  "enable_db_wal": true,
  "event_cleanup_schedule": "0 10 0 * * *",
  "events_days_retain": null,
  "extended_logging": true,
  "helo_name": null,
  "hibp_api_key": null,
  "icon_blacklist_non_global_ips": true,
  "icon_blacklist_regex": null,
  "icon_cache_folder": "data/icon_cache",
  "icon_cache_negttl": 259200,
  "icon_cache_ttl": 2592000,
  "icon_download_timeout": 10,
  "icon_redirect_code": 302,
  "icon_service": "internal",
  "incomplete_2fa_schedule": "30 * * * * *",
  "incomplete_2fa_time_limit": 3,
  "invitation_expiration_hours": 120,
  "invitation_org_name": "password-dev",
  "invitations_allowed": false,
  "ip_header": "X-Real-IP",
  "job_poll_interval_ms": 30000,
  "log_file": null,
  "log_level": "Info",
  "log_timestamp_format": "%Y-%m-%d %H:%M:%S.%3f",
  "login_ratelimit_max_burst": 10,
  "login_ratelimit_seconds": 60,
  "org_attachment_limit": null,
  "org_creation_users": "",
  "org_events_enabled": false,
  "password_hints_allowed": true,
  "password_iterations": 100000,
  "reload_templates": false,
  "require_device_email": false,
  "rsa_key_filename": "data/rsa_key",
  "send_purge_schedule": "0 5 * * * *",
  "sends_allowed": true,
  "sends_folder": "data/sends",
  "show_password_hint": false,
  "signups_allowed": true,
  "signups_domains_whitelist": "****.****.**",
  "signups_verify": true,
  "signups_verify_resend_limit": 0,
  "signups_verify_resend_time": 60,
  "smtp_accept_invalid_certs": false,
  "smtp_accept_invalid_hostnames": false,
  "smtp_auth_mechanism": null,
  "smtp_debug": false,
  "smtp_embed_images": true,
  "smtp_explicit_tls": false,
  "smtp_from": "*******@*****.****.**",
  "smtp_from_name": "password-dev.XXXXXXX.YY",
  "smtp_host": "**********.****.**",
  "smtp_password": null,
  "smtp_port": 25,
  "smtp_security": "off",
  "smtp_ssl": false,
  "smtp_timeout": 15,
  "smtp_username": null,
  "templates_folder": "data/templates",
  "tmp_folder": "data/tmp",
  "trash_auto_delete_days": null,
  "trash_purge_schedule": "0 5 0 * * *",
  "use_syslog": false,
  "user_attachment_limit": null,
  "web_vault_enabled": true,
  "web_vault_folder": "web-vault/",
  "websocket_address": "0.0.0.0",
  "websocket_enabled": true,
  "websocket_port": 3012,
  "yubico_client_id": null,
  "yubico_secret_key": null,
  "yubico_server": null
}
@ecesarini commented on GitHub (Dec 2, 2022): > I suggest to fully logout in the desktop client and try again. It works fine for me using the `vaultwarden:testing` image and the latest desktop client. > > Could you please post the **Support String** which you can generate via the `/admin/diagnostics` interface? Hi, thank you. I tried login/logout several times. I will try again. Here's the support string ### Your environment (Generated via diagnostics page) * Vaultwarden version: v1.26.0-8feed291 * Web-vault version: v2022.11.1 * Running within Docker: true (Base: Debian) * Environment settings overridden: false * Uses a reverse proxy: true * IP Header check: true (X-Real-IP) * Internet access: true * Internet access via a proxy: false * DNS Check: true * Time Check: true * Domain Configuration Check: true * HTTPS Check: true * Database type: MySQL * Database version: 10.6.4-MariaDB-1:10.6.4+maria~focal * Clients used: * Reverse proxy and version: * Other relevant information: ### Config (Generated via diagnostics page) <details><summary>Show Running Config</summary> **Environment settings which are overridden:** ```json { "_duo_akey": null, "_enable_duo": false, "_enable_email_2fa": true, "_enable_smtp": true, "_enable_yubico": true, "_icon_service_csp": "", "_icon_service_url": "", "_ip_header_enabled": true, "_smtp_img_src": "cid:", "admin_ratelimit_max_burst": 3, "admin_ratelimit_seconds": 300, "admin_token": "***", "allowed_iframe_ancestors": "", "attachments_folder": "data/attachments", "authenticator_disable_time_drift": false, "data_folder": "data", "database_conn_init": "", "database_max_conns": 100, "database_timeout": 30, "database_url": "*****://***********:***********@*******/**************", "db_connection_retries": 15, "disable_2fa_remember": false, "disable_admin_token": false, "disable_icon_download": false, "domain": "*****://************.****.**", "domain_origin": "*****://************.****.**", "domain_path": "", "domain_set": true, "duo_host": null, "duo_ikey": null, "duo_skey": null, "email_attempts_limit": 3, "email_expiration_time": 600, "email_token_size": 6, "emergency_access_allowed": true, "emergency_notification_reminder_schedule": "0 5 * * * *", "emergency_request_timeout_schedule": "0 5 * * * *", "enable_db_wal": true, "event_cleanup_schedule": "0 10 0 * * *", "events_days_retain": null, "extended_logging": true, "helo_name": null, "hibp_api_key": null, "icon_blacklist_non_global_ips": true, "icon_blacklist_regex": null, "icon_cache_folder": "data/icon_cache", "icon_cache_negttl": 259200, "icon_cache_ttl": 2592000, "icon_download_timeout": 10, "icon_redirect_code": 302, "icon_service": "internal", "incomplete_2fa_schedule": "30 * * * * *", "incomplete_2fa_time_limit": 3, "invitation_expiration_hours": 120, "invitation_org_name": "password-dev", "invitations_allowed": false, "ip_header": "X-Real-IP", "job_poll_interval_ms": 30000, "log_file": null, "log_level": "Info", "log_timestamp_format": "%Y-%m-%d %H:%M:%S.%3f", "login_ratelimit_max_burst": 10, "login_ratelimit_seconds": 60, "org_attachment_limit": null, "org_creation_users": "", "org_events_enabled": false, "password_hints_allowed": true, "password_iterations": 100000, "reload_templates": false, "require_device_email": false, "rsa_key_filename": "data/rsa_key", "send_purge_schedule": "0 5 * * * *", "sends_allowed": true, "sends_folder": "data/sends", "show_password_hint": false, "signups_allowed": true, "signups_domains_whitelist": "****.****.**", "signups_verify": true, "signups_verify_resend_limit": 0, "signups_verify_resend_time": 60, "smtp_accept_invalid_certs": false, "smtp_accept_invalid_hostnames": false, "smtp_auth_mechanism": null, "smtp_debug": false, "smtp_embed_images": true, "smtp_explicit_tls": false, "smtp_from": "*******@*****.****.**", "smtp_from_name": "password-dev.XXXXXXX.YY", "smtp_host": "**********.****.**", "smtp_password": null, "smtp_port": 25, "smtp_security": "off", "smtp_ssl": false, "smtp_timeout": 15, "smtp_username": null, "templates_folder": "data/templates", "tmp_folder": "data/tmp", "trash_auto_delete_days": null, "trash_purge_schedule": "0 5 0 * * *", "use_syslog": false, "user_attachment_limit": null, "web_vault_enabled": true, "web_vault_folder": "web-vault/", "websocket_address": "0.0.0.0", "websocket_enabled": true, "websocket_port": 3012, "yubico_client_id": null, "yubico_secret_key": null, "yubico_server": null } ``` </details>
OVERLORD commented 2026-02-05 00:53:32 +03:00
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@BlackDex commented on GitHub (Dec 2, 2022):

Could you enable LOG_LEVEL=debug and try it again?
Maybe that will give us some more info.

@BlackDex commented on GitHub (Dec 2, 2022): Could you enable `LOG_LEVEL=debug` and try it again? Maybe that will give us some more info.
OVERLORD commented 2026-02-05 00:53:36 +03:00
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@ecesarini commented on GitHub (Dec 2, 2022):

Could you enable LOG_LEVEL=debug and try it again? Maybe that will give us some more info.

Hi,
I fully removed bitwarden desktop client, reinstalled last version, and connected to the vault and now sync seems to work.
It's a litte strange.
I'll keep on testing

Thank you

@ecesarini commented on GitHub (Dec 2, 2022): > Could you enable `LOG_LEVEL=debug` and try it again? Maybe that will give us some more info. Hi, I fully removed bitwarden desktop client, reinstalled last version, and connected to the vault and now sync seems to work. It's a litte strange. I'll keep on testing Thank you
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Reference: starred/vaultwarden#1415
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