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Error sending verify_email InvalidUser #1197

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opened 2026-02-05 00:16:00 +03:00 by OVERLORD · 0 comments
OVERLORD commented 2026-02-05 00:16:00 +03:00
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Originally created by @jalbstmeijer on GitHub (Jan 19, 2022).

Subject of the issue

Outgoing VERIFY EMAIL not working. Whereby gui does not detect any issue and log is not helping pinpoint the issue even with SMTP_DEBUG enabled.

The outgoing smtp server allows relaying mail based on ip of the vaultwarden server.

Deployment environment

  • Vaultwarden version: v1.23.1
  • Web-vault version: v2.25.0
  • Running within Docker: true (Base: Debian)
  • Environment settings overridden: false
  • Uses a reverse proxy: true
  • IP Header check: true (X-Real-IP)
  • Internet access: true
  • Internet access via a proxy: false
  • DNS Check: true
  • Time Check: true
  • Domain Configuration Check: true
  • HTTPS Check: true
  • Database type: SQLite
  • Database version: 3.35.4
  • Clients used:
  • Reverse proxy and version:
  • Other relevant information:

Config (Generated via diagnostics page)

Show Running Config

Environment settings which are overridden:

{
  "_duo_akey": null,
  "_enable_duo": false,
  "_enable_email_2fa": true,
  "_enable_smtp": true,
  "_enable_yubico": true,
  "_ip_header_enabled": true,
  "admin_token": "***",
  "allowed_iframe_ancestors": "",
  "attachments_folder": "data/attachments",
  "authenticator_disable_time_drift": false,
  "data_folder": "data",
  "database_max_conns": 10,
  "database_url": "****/**.*******",
  "db_connection_retries": 15,
  "disable_2fa_remember": false,
  "disable_admin_token": false,
  "disable_icon_download": false,
  "domain": "*****://**.********.**",
  "domain_origin": "*****://**.********.**",
  "domain_path": "",
  "domain_set": true,
  "duo_host": null,
  "duo_ikey": null,
  "duo_skey": null,
  "email_attempts_limit": 3,
  "email_expiration_time": 600,
  "email_token_size": 6,
  "emergency_access_allowed": true,
  "emergency_notification_reminder_schedule": "0 5 * * * *",
  "emergency_request_timeout_schedule": "0 5 * * * *",
  "enable_db_wal": true,
  "extended_logging": true,
  "helo_name": null,
  "hibp_api_key": null,
  "icon_blacklist_non_global_ips": true,
  "icon_blacklist_regex": null,
  "icon_cache_folder": "data/icon_cache",
  "icon_cache_negttl": 259200,
  "icon_cache_ttl": 2592000,
  "icon_download_timeout": 10,
  "incomplete_2fa_schedule": "30 * * * * *",
  "incomplete_2fa_time_limit": 3,
  "invitation_org_name": "Vaultwarden",
  "invitations_allowed": true,
  "ip_header": "X-Real-IP",
  "job_poll_interval_ms": 30000,
  "log_file": "/data/bitwarden.log",
  "log_level": "Info",
  "log_timestamp_format": "%Y-%m-%d %H:%M:%S.%3f",
  "org_attachment_limit": null,
  "org_creation_users": "",
  "password_iterations": 100000,
  "reload_templates": false,
  "require_device_email": false,
  "rsa_key_filename": "data/rsa_key",
  "send_purge_schedule": "0 5 * * * *",
  "sends_allowed": true,
  "sends_folder": "data/sends",
  "show_password_hint": false,
  "signups_allowed": false,
  "signups_domains_whitelist": "",
  "signups_verify": false,
  "signups_verify_resend_limit": 6,
  "signups_verify_resend_time": 3600,
  "smtp_accept_invalid_certs": false,
  "smtp_accept_invalid_hostnames": false,
  "smtp_auth_mechanism": null,
  "smtp_debug": true,
  "smtp_explicit_tls": false,
  "smtp_from": "\"***********@********.**\"",
  "smtp_from_name": "\"VaultWarden\"",
  "smtp_host": "\"***.***.*.**\"",
  "smtp_password": null,
  "smtp_port": 25,
  "smtp_ssl": false,
  "smtp_timeout": 15,
  "smtp_username": null,
  "templates_folder": "data/templates",
  "trash_auto_delete_days": null,
  "trash_purge_schedule": "0 5 0 * * *",
  "use_syslog": false,
  "user_attachment_limit": null,
  "web_vault_enabled": true,
  "web_vault_folder": "web-vault/",
  "websocket_address": "0.0.0.0",
  "websocket_enabled": false,
  "websocket_port": 3012,
  "yubico_client_id": "43734",
  "yubico_secret_key": "***",
  "yubico_server": null
}
  • Install method: Docker image,
  • Clients used: Chrome browser

Steps to reproduce

Click on "Send email" of VERIFY EMAIL

Expected behaviour

Receive a verification mail or a gui error.

Actual behaviour

No error on gui, only this message in the log;

[WARNING] SMTP Debugging is enabled (SMTP_DEBUG=true). Sensitive information could be disclosed via logs!
[WARNING] Only enable SMTP_DEBUG during troubleshooting!

[2022-01-19 11:06:47.937][request][INFO] POST /api/accounts/verify-email
[2022-01-19 11:06:47.940][vaultwarden::api::core::accounts][ERROR] Error sending verify_email email: Address. [CAUSE] InvalidUser
[2022-01-19 11:06:47.940][response][INFO] POST /api/accounts/verify-email (post_verify_email) => 200 OK

Originally created by @jalbstmeijer on GitHub (Jan 19, 2022). ### Subject of the issue Outgoing VERIFY EMAIL not working. Whereby gui does not detect any issue and log is not helping pinpoint the issue even with SMTP_DEBUG enabled. The outgoing smtp server allows relaying mail based on ip of the vaultwarden server. ### Deployment environment * Vaultwarden version: v1.23.1 * Web-vault version: v2.25.0 * Running within Docker: true (Base: Debian) * Environment settings overridden: false * Uses a reverse proxy: true * IP Header check: true (X-Real-IP) * Internet access: true * Internet access via a proxy: false * DNS Check: true * Time Check: true * Domain Configuration Check: true * HTTPS Check: true * Database type: SQLite * Database version: 3.35.4 * Clients used: * Reverse proxy and version: * Other relevant information: ### Config (Generated via diagnostics page) <details><summary>Show Running Config</summary> **Environment settings which are overridden:** ```json { "_duo_akey": null, "_enable_duo": false, "_enable_email_2fa": true, "_enable_smtp": true, "_enable_yubico": true, "_ip_header_enabled": true, "admin_token": "***", "allowed_iframe_ancestors": "", "attachments_folder": "data/attachments", "authenticator_disable_time_drift": false, "data_folder": "data", "database_max_conns": 10, "database_url": "****/**.*******", "db_connection_retries": 15, "disable_2fa_remember": false, "disable_admin_token": false, "disable_icon_download": false, "domain": "*****://**.********.**", "domain_origin": "*****://**.********.**", "domain_path": "", "domain_set": true, "duo_host": null, "duo_ikey": null, "duo_skey": null, "email_attempts_limit": 3, "email_expiration_time": 600, "email_token_size": 6, "emergency_access_allowed": true, "emergency_notification_reminder_schedule": "0 5 * * * *", "emergency_request_timeout_schedule": "0 5 * * * *", "enable_db_wal": true, "extended_logging": true, "helo_name": null, "hibp_api_key": null, "icon_blacklist_non_global_ips": true, "icon_blacklist_regex": null, "icon_cache_folder": "data/icon_cache", "icon_cache_negttl": 259200, "icon_cache_ttl": 2592000, "icon_download_timeout": 10, "incomplete_2fa_schedule": "30 * * * * *", "incomplete_2fa_time_limit": 3, "invitation_org_name": "Vaultwarden", "invitations_allowed": true, "ip_header": "X-Real-IP", "job_poll_interval_ms": 30000, "log_file": "/data/bitwarden.log", "log_level": "Info", "log_timestamp_format": "%Y-%m-%d %H:%M:%S.%3f", "org_attachment_limit": null, "org_creation_users": "", "password_iterations": 100000, "reload_templates": false, "require_device_email": false, "rsa_key_filename": "data/rsa_key", "send_purge_schedule": "0 5 * * * *", "sends_allowed": true, "sends_folder": "data/sends", "show_password_hint": false, "signups_allowed": false, "signups_domains_whitelist": "", "signups_verify": false, "signups_verify_resend_limit": 6, "signups_verify_resend_time": 3600, "smtp_accept_invalid_certs": false, "smtp_accept_invalid_hostnames": false, "smtp_auth_mechanism": null, "smtp_debug": true, "smtp_explicit_tls": false, "smtp_from": "\"***********@********.**\"", "smtp_from_name": "\"VaultWarden\"", "smtp_host": "\"***.***.*.**\"", "smtp_password": null, "smtp_port": 25, "smtp_ssl": false, "smtp_timeout": 15, "smtp_username": null, "templates_folder": "data/templates", "trash_auto_delete_days": null, "trash_purge_schedule": "0 5 0 * * *", "use_syslog": false, "user_attachment_limit": null, "web_vault_enabled": true, "web_vault_folder": "web-vault/", "websocket_address": "0.0.0.0", "websocket_enabled": false, "websocket_port": 3012, "yubico_client_id": "43734", "yubico_secret_key": "***", "yubico_server": null } ``` </details> * Install method: Docker image, * Clients used: Chrome browser ### Steps to reproduce Click on "Send email" of VERIFY EMAIL ### Expected behaviour Receive a verification mail or a gui error. ### Actual behaviour No error on gui, only this message in the log; [WARNING] SMTP Debugging is enabled (SMTP_DEBUG=true). Sensitive information could be disclosed via logs! [WARNING] Only enable SMTP_DEBUG during troubleshooting! [2022-01-19 11:06:47.937][request][INFO] POST /api/accounts/verify-email [2022-01-19 11:06:47.940][vaultwarden::api::core::accounts][ERROR] Error sending verify_email email: Address. [CAUSE] InvalidUser [2022-01-19 11:06:47.940][response][INFO] POST /api/accounts/verify-email (post_verify_email) => 200 OK
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Reference: starred/vaultwarden#1197
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