Only very few cast and crew members are fetched from TMDb #7396

New Issue

OVERLORD · 2026-02-07T04:53:37+03:00

OVERLORD commented

2026-02-07 04:53:37 +03:00

Originally created by @sic6SaNdMaN on GitHub (Oct 8, 2025).

Description of the bug

In some cases, only very few cast and crew members are fetched from TMDb - even if there are a lot more available on TVDb.

I even increased "Max Cast Members" in the settings for the TMDb-plugin to the maximum of 1000, didn't change a thing.

Reproduction steps

Make sure the "Max Cast Members" setting in the TMDb-plugin is high enough (even >20 is enough for hitting the bug in this case)
Add the series "The Sandman"
See, that there are 3 or 4 cast members and ~6 crew members, where there should be many, many more.

What is the current bug behavior?

Too less cast and crew members are fetched:

In this case only 3 cast members.

What is the expected correct behavior?

There should be WAY more cast and crew members.
My max setting was at 250 before, now it is 1000, but even completely re-adding the series didn't change a thing.

The series has 296 cast and crew members on TVDb:
https://www.themoviedb.org/tv/90802-the-sandman/cast

Jellyfin Server version

10.10.0+

Specify commit id

No response

Specify unstable release number

No response

Specify version number

10.10.7+deb12

Specify the build version

10.10.7

Environment

- OS: Debian Bookworm
- Linux Kernel: Linux masterpi 6.12.34+rpt-rpi-v8 #1 SMP PREEMPT Debian 1:6.12.34-1+rpt1~bookworm (2025-06-26) aarch64 GNU/Linux
- Clients: Webbrowser / Kodi @ Nvidia Shield
- Browser: Google Chrome, always updated
- FFmpeg Version: 7.1.2-2-bookworm
- Plugins: TMDb (also activated TVDB and OpenMovieDatabase to get more cast and crew members, but that also didn't change a thing)

Jellyfin logs

nothing in the logs for this.
If it is possible to produce logs, please let me know - I will happily provide them.

FFmpeg logs

Client / Browser logs

No response

Relevant screenshots or videos

No response

Additional information

No response

Originally created by @sic6SaNdMaN on GitHub (Oct 8, 2025). ### Description of the bug In some cases, only very few cast and crew members are fetched from TMDb - even if there are a lot more available on TVDb. I even increased "Max Cast Members" in the settings for the TMDb-plugin to the maximum of 1000, didn't change a thing. <img width="454" height="309" alt="Image" src="https://github.com/user-attachments/assets/63bfe5a5-e02f-4527-bb14-c02e9fa1341b" /> ### Reproduction steps 1. Make sure the "Max Cast Members" setting in the TMDb-plugin is high enough (even >20 is enough for hitting the bug in this case) 2. Add the series "The Sandman" 3. See, that there are 3 or 4 cast members and ~6 crew members, where there should be many, many more. ### What is the current _bug_ behavior? Too less cast and crew members are fetched: <img width="1249" height="337" alt="Image" src="https://github.com/user-attachments/assets/c4b3412b-f261-49a3-85d1-c1139f0ada42" /> In this case only 3 cast members. ### What is the expected _correct_ behavior? There should be WAY more cast and crew members. My max setting was at 250 before, now it is 1000, but even completely re-adding the series didn't change a thing. The series has 296 cast and crew members on TVDb: https://www.themoviedb.org/tv/90802-the-sandman/cast <img width="776" height="436" alt="Image" src="https://github.com/user-attachments/assets/c9eda1eb-51b8-4b3d-8574-2243c831f7b7" /> ### Jellyfin Server version 10.10.0+ ### Specify commit id _No response_ ### Specify unstable release number _No response_ ### Specify version number 10.10.7+deb12 ### Specify the build version 10.10.7 ### Environment ```markdown - OS: Debian Bookworm - Linux Kernel: Linux masterpi 6.12.34+rpt-rpi-v8 #1 SMP PREEMPT Debian 1:6.12.34-1+rpt1~bookworm (2025-06-26) aarch64 GNU/Linux - Clients: Webbrowser / Kodi @ Nvidia Shield - Browser: Google Chrome, always updated - FFmpeg Version: 7.1.2-2-bookworm - Plugins: TMDb (also activated TVDB and OpenMovieDatabase to get more cast and crew members, but that also didn't change a thing) ``` ### Jellyfin logs ```shell nothing in the logs for this. If it is possible to produce logs, please let me know - I will happily provide them. ``` ### FFmpeg logs ```shell ``` ### Client / Browser logs _No response_ ### Relevant screenshots or videos _No response_ ### Additional information _No response_

OVERLORD added the bug upstream labels 2026-02-07 04:53:37 +03:00

OVERLORD closed this issue

2026-02-07 04:53:39 +03:00

OVERLORD commented

2026-02-07 04:53:40 +03:00

@theguymadmax commented on GitHub (Oct 8, 2025):

This is a problem with the entry in TMDB. The regular cast only list 3 cast members.

@theguymadmax commented on GitHub (Oct 8, 2025): This is a problem with the entry in TMDB. The regular cast only list 3 cast members. <img width="1420" height="778" alt="Image" src="https://github.com/user-attachments/assets/adaa95a0-9bab-4887-a0fc-ac34ba1e29cd" />

OVERLORD commented

2026-02-07 04:53:41 +03:00

@sic6SaNdMaN commented on GitHub (Oct 8, 2025):

Well, OK, now I can see the issue.
The additional cast is mentioned as "guest stars" in the individual episodes...
Not even in the seasons.

Jellyfin Web is displaying this lists per episode correctly:

(although with the known bug, that the images of the people are sometimes not loaded unless you klick on them then go back to the page and refresh it:

BUT:
The details page for individual persons doesn't work properly.
The series, in which they didn't belong to the regular cast, don't show up.

Only on the episodes list you can find the additional series, they where in
BY CHANCE, but not garanteed, you can find the "missing series" in the overview, without having to go to the full list:

It's weird behavior... not totally crazy, but definitely not, what I would expect.

@sic6SaNdMaN commented on GitHub (Oct 8, 2025): Well, OK, now I can see the issue. The additional cast is mentioned as "guest stars" in the individual episodes... Not even in the seasons. Jellyfin Web is displaying this lists per episode correctly: <img width="1070" height="697" alt="Image" src="https://github.com/user-attachments/assets/01bc7961-3ac6-45a7-99b2-8d35b214ad9b" /> (although with the known bug, that the images of the people are sometimes not loaded unless you klick on them then go back to the page and refresh it: <img width="1076" height="683" alt="Image" src="https://github.com/user-attachments/assets/d96a9565-1120-4d18-9b42-4519c2014b59" /> BUT: The details page for individual persons doesn't work properly. The series, in which they didn't belong to the regular cast, don't show up. <img width="1182" height="859" alt="Image" src="https://github.com/user-attachments/assets/4b3eae9a-ec95-4fd8-96f9-0f80047eb7d2" /> Only on the episodes list you can find the additional series, they where in BY CHANCE, but not garanteed, you can find the "missing series" in the overview, without having to go to the full list: <img width="1211" height="452" alt="Image" src="https://github.com/user-attachments/assets/35d788e6-ca2b-4670-b697-e52c7663a2f0" /> It's weird behavior... not totally crazy, but definitely not, what I would expect.

OVERLORD commented

2026-02-07 04:53:42 +03:00

@theguymadmax commented on GitHub (Oct 8, 2025):

I'll go ahead and close this issue since it's working as intended. For the guest stars only displaying episodes they appeared in, and not listing the shows doesn't seem like a bug to me.

Also, the guest stars not loading automatically is fixed in the upcoming 10.11 release.

@theguymadmax commented on GitHub (Oct 8, 2025): I'll go ahead and close this issue since it's working as intended. For the guest stars only displaying episodes they appeared in, and not listing the shows doesn't seem like a bug to me. Also, the guest stars not loading automatically is [fixed](https://github.com/jellyfin/jellyfin/pull/14370) in the upcoming 10.11 release.

OVERLORD commented

2026-02-07 04:53:43 +03:00

@Imgkl commented on GitHub (Oct 22, 2025):

@theguymadmax This happens for movies as well. I don't think we can consider this behaviour as intended.

As you can see the full cast on TMDB is far bigger list than what is being populated on jellyfin.

@Imgkl commented on GitHub (Oct 22, 2025): @theguymadmax This happens for movies as well. I don't think we can consider this behaviour as intended. As you can see the full cast on TMDB is far bigger list than what is being populated on jellyfin. <img width="2970" height="1986" alt="Image" src="https://github.com/user-attachments/assets/3878bd5e-f2a8-4633-9dea-285ee167fc3f" /> <img width="2940" height="1930" alt="Image" src="https://github.com/user-attachments/assets/a3346acd-c54d-481e-8cac-2c4612561764" />

OVERLORD commented

2026-02-07 04:53:43 +03:00

@sic6SaNdMaN commented on GitHub (Oct 22, 2025):

I'm also not happy, that this issue was closed so fast.

Especially my last point stays a problem:
"The details page for individual persons doesn't work properly.
The series, in which they didn't belong to the regular cast, don't show up."

If I look at the filmography of a person and all the series, in which he/she didn't play in ALL episodes aren't listed.
That's not "intended" - at least for my understanding.

And another point is, that the "additional cast" isn't being propagated to Kodi.
But I have to check, if Kodi grabs the additional cast, when used without Jellyfin.
If it does, Jellyfin is missing something.
If it doesn't, Kodi is missing something.
But I have to build up a test scenario to test and validate this

@sic6SaNdMaN commented on GitHub (Oct 22, 2025): I'm also not happy, that this issue was closed so fast. Especially my last point stays a problem: "The details page for individual persons doesn't work properly. The series, in which they didn't belong to the regular cast, don't show up." If I look at the filmography of a person and all the series, in which he/she didn't play in ALL episodes aren't listed. That's not "intended" - at least for my understanding. --- And another point is, that the "additional cast" isn't being propagated to Kodi. But I have to check, if Kodi grabs the additional cast, when used without Jellyfin. If it does, Jellyfin is missing something. If it doesn't, Kodi is missing something. But I have to build up a test scenario to test and validate this

OVERLORD commented

2026-02-07 04:53:44 +03:00

@theguymadmax commented on GitHub (Oct 22, 2025):

@Imgkl All cast members for that item loads for me:
Server 10.11 - Default plugins, Default library settings, No NFO files

Possible issue:

Your max cast limit is set at low level - see screenshot (Probably not, you would need to change that manually)
Custom theme issue, try with stock theme
Regional metadata provider issue. We've had lots of reports of India blocking TMDB, which led to no metadata results (Assuming your location, this would block all results, not return partial)
You can you try a full refresh of the that movie withe the replace all metdata option.

@theguymadmax commented on GitHub (Oct 22, 2025): @Imgkl All cast members for that item loads for me: Server 10.11 - Default plugins, Default library settings, No NFO files <img width="1876" height="770" alt="Image" src="https://github.com/user-attachments/assets/6ddde417-d471-4a3d-a9f4-e210a2055d68" /> Possible issue: 1. Your max cast limit is set at low level - see screenshot (Probably not, you would need to change that manually) 2. Custom theme issue, try with stock theme 3. Regional metadata provider issue. We've had lots of reports of India blocking TMDB, which led to no metadata results (Assuming your location, this would block all results, not return partial) 4. You can you try a full refresh of the that movie withe the replace all metdata option. <img width="1100" height="867" alt="Image" src="https://github.com/user-attachments/assets/196e2497-201d-4fe9-b924-efcc51bd005a" />

OVERLORD commented

2026-02-07 04:53:44 +03:00

@Imgkl commented on GitHub (Oct 22, 2025):

Oh I don't have any custom CSS. I was using Apple tv as theme but now I changed it to "dark" as you mentioned. Still facing the same issue. Also I looked into the max cast and crew members, it was 15, I even increased it to 20 and did a replace all metadata with Replace existing images and Replace existing trickplay images options checked, still the cast list is not getting populated properly.

On a side note, the cast and crew is definitely having some issue, because it has one entry called, "Charu Gupta, C. Prem Kumar" as a writer.

@Imgkl commented on GitHub (Oct 22, 2025): Oh I don't have any custom CSS. I was using Apple tv as theme but now I changed it to "dark" as you mentioned. Still facing the same issue. Also I looked into the max cast and crew members, it was 15, I even increased it to 20 and did a replace all metadata with Replace existing images and Replace existing trickplay images options checked, still the cast list is not getting populated properly. On a side note, the cast and crew is definitely having some issue, because it has one entry called, "Charu Gupta, C. Prem Kumar" as a writer. <img width="2126" height="832" alt="Image" src="https://github.com/user-attachments/assets/520be61a-78d0-4ce8-9c38-1c32d3492e1d" /> <img width="1800" height="846" alt="Image" src="https://github.com/user-attachments/assets/687b8b6e-315e-43f2-bacc-684c666dbcf6" /> <img width="2336" height="1630" alt="Image" src="https://github.com/user-attachments/assets/754946f4-4bc4-419f-95b2-d9284c860039" />

OVERLORD referenced this issue

2026-02-07 06:37:26 +03:00

[PR #7396] Update artwork repository urls #11381

OVERLORD referenced this issue

2026-02-07 06:37:39 +03:00

[PR #7423] Remove unused poster support from StudiosImageProvider #11392

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