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Unable to identify films #7129

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opened 2026-02-07 04:36:56 +03:00 by OVERLORD · 1 comment
OVERLORD commented 2026-02-07 04:36:56 +03:00
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Originally created by @adri1m64 on GitHub (Jun 30, 2025).

Description of the bug

Sometimes, the film doesn't want to be indentified (the file isn't associated with a film), so i do it manually, but the circle keep rolling.

Reproduction steps

  1. Going on the home page
  2. Right click
  3. Identify the file (identifier en français)
  4. Typing the title
  5. Waiting

What is the current bug behavior?

The circle is infinite

What is the expected correct behavior?

It should show me a list of films from Tmdb

Jellyfin Server version

10.10.0+

Specify commit id

No response

Specify unstable release number

No response

Specify version number

No response

Specify the build version

10.10.7

Environment

- OS: Debian 12
- Linux Kernel:
- Virtualization: Docker
- Clients: Any (Windows, Web, Android)
- Browser: Edge
- FFmpeg Version:
- Playback Method:
- Hardware Acceleration:
- GPU Model:
- Plugins:
- Reverse Proxy: Nginx
- Base URL:
- Networking: Host
- Jellyfin Data Storage: Local HDD
- Media Storage: Local HDD
- External Integrations:

Jellyfin logs

[19:59:51] [ERR] [39] MediaBrowser.Providers.Manager.ProviderManager: Provider TheMovieDb failed to retrieve search results

System.Threading.Tasks.TaskCanceledException: The request was canceled due to the configured HttpClient.Timeout of 100 seconds elapsing.

 ---> System.TimeoutException: A task was canceled.

 ---> System.Threading.Tasks.TaskCanceledException: A task was canceled.

   at System.Threading.Tasks.TaskCompletionSourceWithCancellation`1.WaitWithCancellationAsync(CancellationToken cancellationToken)

   at System.Net.Http.HttpConnectionPool.SendWithVersionDetectionAndRetryAsync(HttpRequestMessage request, Boolean async, Boolean doRequestAuth, CancellationToken cancellationToken)

   at System.Net.Http.DiagnosticsHandler.SendAsyncCore(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)

   at System.Net.Http.RedirectHandler.SendAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)

   at System.Net.Http.HttpClient.<SendAsync>g__Core|83_0(HttpRequestMessage request, HttpCompletionOption completionOption, CancellationTokenSource cts, Boolean disposeCts, CancellationTokenSource pendingRequestsCts, CancellationToken originalCancellationToken)

   --- End of inner exception stack trace ---

   --- End of inner exception stack trace ---

   at System.Net.Http.HttpClient.HandleFailure(Exception e, Boolean telemetryStarted, HttpResponseMessage response, CancellationTokenSource cts, CancellationToken cancellationToken, CancellationTokenSource pendingRequestsCts)

   at System.Net.Http.HttpClient.<SendAsync>g__Core|83_0(HttpRequestMessage request, HttpCompletionOption completionOption, CancellationTokenSource cts, Boolean disposeCts, CancellationTokenSource pendingRequestsCts, CancellationToken originalCancellationToken)

   at TMDbLib.Rest.RestRequest.SendInternal(HttpMethod method, CancellationToken cancellationToken)

   at TMDbLib.Rest.RestRequest.Get[T](CancellationToken cancellationToken)

   at TMDbLib.Rest.RestRequestExtensions.GetOfT[T](RestRequest request, CancellationToken cancellationToken)

   at TMDbLib.Client.TMDbClient.SearchMethodInternal[T](String method, String query, Int32 page, String language, Nullable`1 includeAdult, Int32 year, String dateFormat, String region, Int32 primaryReleaseYear, Int32 firstAirDateYear, CancellationToken cancellationToken)

   at TMDbLib.Client.TMDbClient.SearchMovieAsync(String query, String language, Int32 page, Boolean includeAdult, Int32 year, String region, Int32 primaryReleaseYear, CancellationToken cancellationToken)

   at MediaBrowser.Providers.Plugins.Tmdb.TmdbClientManager.SearchMovieAsync(String name, Int32 year, String language, CancellationToken cancellationToken)

   at MediaBrowser.Providers.Plugins.Tmdb.Movies.TmdbMovieProvider.GetSearchResults(MovieInfo searchInfo, CancellationToken cancellationToken)

   at MediaBrowser.Providers.Manager.ProviderManager.GetRemoteSearchResults[TItemType,TLookupType](RemoteSearchQuery`1 searchInfo, BaseItem referenceItem, CancellationToken cancellationToken)

FFmpeg logs

Client / Browser logs

No response

Relevant screenshots or videos

No response

Additional information

No response

Originally created by @adri1m64 on GitHub (Jun 30, 2025). ### Description of the bug Sometimes, the film doesn't want to be indentified (the file isn't associated with a film), so i do it manually, but the circle keep rolling. ### Reproduction steps 1. Going on the home page 2. Right click 3. Identify the file (identifier en français) 4. Typing the title 5. Waiting ### What is the current _bug_ behavior? The circle is infinite ### What is the expected _correct_ behavior? It should show me a list of films from Tmdb ### Jellyfin Server version 10.10.0+ ### Specify commit id _No response_ ### Specify unstable release number _No response_ ### Specify version number _No response_ ### Specify the build version 10.10.7 ### Environment ```markdown - OS: Debian 12 - Linux Kernel: - Virtualization: Docker - Clients: Any (Windows, Web, Android) - Browser: Edge - FFmpeg Version: - Playback Method: - Hardware Acceleration: - GPU Model: - Plugins: - Reverse Proxy: Nginx - Base URL: - Networking: Host - Jellyfin Data Storage: Local HDD - Media Storage: Local HDD - External Integrations: ``` ### Jellyfin logs ```shell [19:59:51] [ERR] [39] MediaBrowser.Providers.Manager.ProviderManager: Provider TheMovieDb failed to retrieve search results System.Threading.Tasks.TaskCanceledException: The request was canceled due to the configured HttpClient.Timeout of 100 seconds elapsing. ---> System.TimeoutException: A task was canceled. ---> System.Threading.Tasks.TaskCanceledException: A task was canceled. at System.Threading.Tasks.TaskCompletionSourceWithCancellation`1.WaitWithCancellationAsync(CancellationToken cancellationToken) at System.Net.Http.HttpConnectionPool.SendWithVersionDetectionAndRetryAsync(HttpRequestMessage request, Boolean async, Boolean doRequestAuth, CancellationToken cancellationToken) at System.Net.Http.DiagnosticsHandler.SendAsyncCore(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken) at System.Net.Http.RedirectHandler.SendAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken) at System.Net.Http.HttpClient.<SendAsync>g__Core|83_0(HttpRequestMessage request, HttpCompletionOption completionOption, CancellationTokenSource cts, Boolean disposeCts, CancellationTokenSource pendingRequestsCts, CancellationToken originalCancellationToken) --- End of inner exception stack trace --- --- End of inner exception stack trace --- at System.Net.Http.HttpClient.HandleFailure(Exception e, Boolean telemetryStarted, HttpResponseMessage response, CancellationTokenSource cts, CancellationToken cancellationToken, CancellationTokenSource pendingRequestsCts) at System.Net.Http.HttpClient.<SendAsync>g__Core|83_0(HttpRequestMessage request, HttpCompletionOption completionOption, CancellationTokenSource cts, Boolean disposeCts, CancellationTokenSource pendingRequestsCts, CancellationToken originalCancellationToken) at TMDbLib.Rest.RestRequest.SendInternal(HttpMethod method, CancellationToken cancellationToken) at TMDbLib.Rest.RestRequest.Get[T](CancellationToken cancellationToken) at TMDbLib.Rest.RestRequestExtensions.GetOfT[T](RestRequest request, CancellationToken cancellationToken) at TMDbLib.Client.TMDbClient.SearchMethodInternal[T](String method, String query, Int32 page, String language, Nullable`1 includeAdult, Int32 year, String dateFormat, String region, Int32 primaryReleaseYear, Int32 firstAirDateYear, CancellationToken cancellationToken) at TMDbLib.Client.TMDbClient.SearchMovieAsync(String query, String language, Int32 page, Boolean includeAdult, Int32 year, String region, Int32 primaryReleaseYear, CancellationToken cancellationToken) at MediaBrowser.Providers.Plugins.Tmdb.TmdbClientManager.SearchMovieAsync(String name, Int32 year, String language, CancellationToken cancellationToken) at MediaBrowser.Providers.Plugins.Tmdb.Movies.TmdbMovieProvider.GetSearchResults(MovieInfo searchInfo, CancellationToken cancellationToken) at MediaBrowser.Providers.Manager.ProviderManager.GetRemoteSearchResults[TItemType,TLookupType](RemoteSearchQuery`1 searchInfo, BaseItem referenceItem, CancellationToken cancellationToken) ``` ### FFmpeg logs ```shell ``` ### Client / Browser logs _No response_ ### Relevant screenshots or videos _No response_ ### Additional information _No response_
OVERLORD added the bug label 2026-02-07 04:36:56 +03:00
OVERLORD commented 2026-02-07 04:37:00 +03:00
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@JPVenson commented on GitHub (Jul 1, 2025):

your connection to the tmdb servers seem unreliable or unavailable.
That does not have anything todo with JF but tmdb not responding within our timeout so that is hardly a JF issue.

@JPVenson commented on GitHub (Jul 1, 2025): your connection to the tmdb servers seem unreliable or unavailable. That does not have anything todo with JF but tmdb not responding within our timeout so that is hardly a JF issue.
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Reference: starred/jellyfin#7129
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