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Code Issues 822 Packages Projects Releases 10 Wiki Activity

Metadata providers not fetching full metadata (only poster and description) #6879

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opened 2026-02-07 04:13:48 +03:00 by OVERLORD · 1 comment
OVERLORD commented 2026-02-07 04:13:48 +03:00
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Originally created by @JaneQ14 on GitHub (Apr 6, 2025).

Description of the bug

When refreshing or downloading metadata for movies or TV shows in Jellyfin Server, only limited metadata is retrieved. Specifically, only the poster image and description/overview are successfully fetched. All other metadata fields such as cast, genres, studios, release year, ratings, and others remain empty or are not updated. This issue persists even when manually forcing a full metadata refresh. The problem affects multiple titles and occurs regardless of the metadata provider selected.

Reproduction steps

  • Forced a metadata refresh (both normal and full refresh).
  • Cleared metadata and re-scanned.
  • Tried different metadata providers and configurations.

What is the current bug behavior?

After refreshing metadata, only the poster and description are updated. All other metadata fields (e.g., cast, genre, studio, release year, ratings) are either missing, not updated, or remain blank. This makes the media library incomplete and less informative.

What is the expected correct behavior?

Jellyfin should fetch all available metadata, including the poster, description, cast, genres, studio, release year, and ratings, from the configured metadata providers. A full metadata refresh should populate all relevant fields for the selected media item.
Also, translation titles don't work. Only English titles are displayed.

Jellyfin Server version

10.10.0+

Specify commit id

No response

Specify unstable release number

No response

Specify version number

No response

Specify the build version

10.10.7

Environment

- OS: Windows 10
- Clients: Browser, JMP Desktop,
- Browser: Firefox 137.0
- FFmpeg Version: 7.0.2-Jellyfin

Jellyfin logs

[2025-04-06 11:28:44.269 +02:00] [INF] [3] MediaBrowser.MediaEncoding.Encoder.MediaEncoder: Starting "ffprobe" with args "-analyzeduration 200M -probesize 1G -i file:\"H:\[Filmy]\We.Live.in.Time.2024.mkv\" -threads 0 -v warning -print_format json -show_streams -show_chapters -show_format"
[2025-04-06 11:28:45.123 +02:00] [ERR] [21] MediaBrowser.Providers.Movies.MovieMetadataService: Error in "TheMovieDb"
System.Net.Http.HttpRequestException: Nawiązane połączenie zostało przerwane przez oprogramowanie zainstalowane w komputerze-hoście. (api.themoviedb.org:443)
 ---> System.Net.Sockets.SocketException (10053): Nawiązane połączenie zostało przerwane przez oprogramowanie zainstalowane w komputerze-hoście.
   at System.Net.Sockets.Socket.AwaitableSocketAsyncEventArgs.System.Threading.Tasks.Sources.IValueTaskSource.GetResult(Int16 token)
   at System.Net.Sockets.Socket.<ConnectAsync>g__WaitForConnectWithCancellation|285_0(AwaitableSocketAsyncEventArgs saea, ValueTask connectTask, CancellationToken cancellationToken)
   at System.Net.Http.HttpConnectionPool.ConnectToTcpHostAsync(String host, Int32 port, HttpRequestMessage initialRequest, Boolean async, CancellationToken cancellationToken)
   --- End of inner exception stack trace ---
   at System.Net.Http.HttpConnectionPool.ConnectToTcpHostAsync(String host, Int32 port, HttpRequestMessage initialRequest, Boolean async, CancellationToken cancellationToken)
   at System.Net.Http.HttpConnectionPool.ConnectAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
   at System.Net.Http.HttpConnectionPool.CreateHttp11ConnectionAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
   at System.Net.Http.HttpConnectionPool.AddHttp11ConnectionAsync(QueueItem queueItem)
   at System.Threading.Tasks.TaskCompletionSourceWithCancellation`1.WaitWithCancellationAsync(CancellationToken cancellationToken)
   at System.Net.Http.HttpConnectionPool.SendWithVersionDetectionAndRetryAsync(HttpRequestMessage request, Boolean async, Boolean doRequestAuth, CancellationToken cancellationToken)
   at System.Net.Http.DiagnosticsHandler.SendAsyncCore(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
   at System.Net.Http.RedirectHandler.SendAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
   at System.Net.Http.HttpClient.<SendAsync>g__Core|83_0(HttpRequestMessage request, HttpCompletionOption completionOption, CancellationTokenSource cts, Boolean disposeCts, CancellationTokenSource pendingRequestsCts, CancellationToken originalCancellationToken)
   at TMDbLib.Rest.RestRequest.SendInternal(HttpMethod method, CancellationToken cancellationToken)
   at TMDbLib.Rest.RestRequest.Get[T](CancellationToken cancellationToken)
   at TMDbLib.Rest.RestRequestExtensions.GetOfT[T](RestRequest request, CancellationToken cancellationToken)
   at TMDbLib.Client.TMDbClient.GetConfigAsync()
   at MediaBrowser.Providers.Plugins.Tmdb.TmdbClientManager.EnsureClientConfigAsync()
   at MediaBrowser.Providers.Plugins.Tmdb.TmdbClientManager.FindByExternalIdAsync(String externalId, FindExternalSource source, String language, CancellationToken cancellationToken)
   at MediaBrowser.Providers.Plugins.Tmdb.Movies.TmdbMovieProvider.GetMetadata(MovieInfo info, CancellationToken cancellationToken)
   at MediaBrowser.Providers.Manager.MetadataService`2.ExecuteRemoteProviders(MetadataResult`1 temp, String logName, Boolean replaceData, TIdType id, IEnumerable`1 providers, CancellationToken cancellationToken)
[2025-04-06 11:28:45.255 +02:00] [ERR] [3] MediaBrowser.Providers.Manager.ProviderManager: "TmdbMovieImageProvider" failed in GetImageInfos for type "Movie" at "H:\[Filmy]\We.Live.in.Time.2024.mkv"
System.Net.Http.HttpRequestException: Nawiązane połączenie zostało przerwane przez oprogramowanie zainstalowane w komputerze-hoście. (api.themoviedb.org:443)
 ---> System.Net.Sockets.SocketException (10053): Nawiązane połączenie zostało przerwane przez oprogramowanie zainstalowane w komputerze-hoście.
   at System.Net.Sockets.Socket.AwaitableSocketAsyncEventArgs.System.Threading.Tasks.Sources.IValueTaskSource.GetResult(Int16 token)
   at System.Net.Sockets.Socket.<ConnectAsync>g__WaitForConnectWithCancellation|285_0(AwaitableSocketAsyncEventArgs saea, ValueTask connectTask, CancellationToken cancellationToken)
   at System.Net.Http.HttpConnectionPool.ConnectToTcpHostAsync(String host, Int32 port, HttpRequestMessage initialRequest, Boolean async, CancellationToken cancellationToken)
   --- End of inner exception stack trace ---
   at System.Net.Http.HttpConnectionPool.ConnectToTcpHostAsync(String host, Int32 port, HttpRequestMessage initialRequest, Boolean async, CancellationToken cancellationToken)
   at System.Net.Http.HttpConnectionPool.ConnectAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
   at System.Net.Http.HttpConnectionPool.CreateHttp11ConnectionAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
   at System.Net.Http.HttpConnectionPool.AddHttp11ConnectionAsync(QueueItem queueItem)
   at System.Threading.Tasks.TaskCompletionSourceWithCancellation`1.WaitWithCancellationAsync(CancellationToken cancellationToken)
   at System.Net.Http.HttpConnectionPool.SendWithVersionDetectionAndRetryAsync(HttpRequestMessage request, Boolean async, Boolean doRequestAuth, CancellationToken cancellationToken)
   at System.Net.Http.DiagnosticsHandler.SendAsyncCore(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
   at System.Net.Http.RedirectHandler.SendAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
   at System.Net.Http.HttpClient.<SendAsync>g__Core|83_0(HttpRequestMessage request, HttpCompletionOption completionOption, CancellationTokenSource cts, Boolean disposeCts, CancellationTokenSource pendingRequestsCts, CancellationToken originalCancellationToken)
   at TMDbLib.Rest.RestRequest.SendInternal(HttpMethod method, CancellationToken cancellationToken)
   at TMDbLib.Rest.RestRequest.Get[T](CancellationToken cancellationToken)
   at TMDbLib.Rest.RestRequestExtensions.GetOfT[T](RestRequest request, CancellationToken cancellationToken)
   at TMDbLib.Client.TMDbClient.GetConfigAsync()
   at MediaBrowser.Providers.Plugins.Tmdb.TmdbClientManager.EnsureClientConfigAsync()
   at MediaBrowser.Providers.Plugins.Tmdb.TmdbClientManager.FindByExternalIdAsync(String externalId, FindExternalSource source, String language, CancellationToken cancellationToken)
   at MediaBrowser.Providers.Plugins.Tmdb.Movies.TmdbMovieImageProvider.GetImages(BaseItem item, CancellationToken cancellationToken)
   at MediaBrowser.Providers.Manager.ProviderManager.GetImages(BaseItem item, IRemoteImageProvider provider, String preferredLanguage, Boolean includeAllLanguages, CancellationToken cancellationToken, Nullable`1 type)




[2025-04-06 11:49:10.181 +02:00] [WRN] [7] Jellyfin.Plugin.Tvdb.Providers.TvdbMissingEpisodeProvider: Unable to get episodes from TVDB for Id '73255'
System.Net.Http.HttpRequestException: Nawiązane połączenie zostało przerwane przez oprogramowanie zainstalowane w komputerze-hoście. (api4.thetvdb.com:443)
 ---> System.Net.Sockets.SocketException (10053): Nawiązane połączenie zostało przerwane przez oprogramowanie zainstalowane w komputerze-hoście.
   at System.Net.Sockets.Socket.AwaitableSocketAsyncEventArgs.System.Threading.Tasks.Sources.IValueTaskSource.GetResult(Int16 token)
   at System.Net.Sockets.Socket.<ConnectAsync>g__WaitForConnectWithCancellation|285_0(AwaitableSocketAsyncEventArgs saea, ValueTask connectTask, CancellationToken cancellationToken)
   at System.Net.Http.HttpConnectionPool.ConnectToTcpHostAsync(String host, Int32 port, HttpRequestMessage initialRequest, Boolean async, CancellationToken cancellationToken)
   --- End of inner exception stack trace ---
   at System.Net.Http.HttpConnectionPool.ConnectToTcpHostAsync(String host, Int32 port, HttpRequestMessage initialRequest, Boolean async, CancellationToken cancellationToken)
   at System.Net.Http.HttpConnectionPool.ConnectAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
   at System.Net.Http.HttpConnectionPool.CreateHttp11ConnectionAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
   at System.Net.Http.HttpConnectionPool.AddHttp11ConnectionAsync(QueueItem queueItem)
   at System.Threading.Tasks.TaskCompletionSourceWithCancellation`1.WaitWithCancellationAsync(CancellationToken cancellationToken)
   at System.Net.Http.HttpConnectionPool.SendWithVersionDetectionAndRetryAsync(HttpRequestMessage request, Boolean async, Boolean doRequestAuth, CancellationToken cancellationToken)
   at System.Net.Http.RedirectHandler.SendAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
   at System.Net.Http.DecompressionHandler.SendAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
   at Microsoft.Extensions.Http.Logging.LoggingHttpMessageHandler.<SendCoreAsync>g__Core|5_0(HttpRequestMessage request, Boolean useAsync, CancellationToken cancellationToken)
   at Microsoft.Extensions.Http.Logging.LoggingScopeHttpMessageHandler.<SendCoreAsync>g__Core|5_0(HttpRequestMessage request, Boolean useAsync, CancellationToken cancellationToken)
   at System.Net.Http.HttpClient.<SendAsync>g__Core|83_0(HttpRequestMessage request, HttpCompletionOption completionOption, CancellationTokenSource cts, Boolean disposeCts, CancellationTokenSource pendingRequestsCts, CancellationToken originalCancellationToken)
   at Tvdb.Sdk.LoginClient.LoginAsync(Body body, CancellationToken cancellationToken)
   at Jellyfin.Plugin.Tvdb.TvdbClientManager.LoginAsync()
   at Jellyfin.Plugin.Tvdb.TvdbClientManager.GetSeriesEpisodesAsync(Int32 tvdbId, String language, String seasonType, CancellationToken cancellationToken)
   at Jellyfin.Plugin.Tvdb.Providers.TvdbMissingEpisodeProvider.GetAllEpisodes(Int32 tvdbId, String displayOrder, String acceptedLanguage)
[2025-04-06 11:49:10.483 +02:00] [ERR] [7] MediaBrowser.Providers.TV.SeriesMetadataService: Error in "TheMovieDb"
System.Net.Http.HttpRequestException: Nawiązane połączenie zostało przerwane przez oprogramowanie zainstalowane w komputerze-hoście. (api.themoviedb.org:443)
 ---> System.Net.Sockets.SocketException (10053): Nawiązane połączenie zostało przerwane przez oprogramowanie zainstalowane w komputerze-hoście.
   at System.Net.Sockets.Socket.AwaitableSocketAsyncEventArgs.System.Threading.Tasks.Sources.IValueTaskSource.GetResult(Int16 token)
   at System.Net.Sockets.Socket.<ConnectAsync>g__WaitForConnectWithCancellation|285_0(AwaitableSocketAsyncEventArgs saea, ValueTask connectTask, CancellationToken cancellationToken)
   at System.Net.Http.HttpConnectionPool.ConnectToTcpHostAsync(String host, Int32 port, HttpRequestMessage initialRequest, Boolean async, CancellationToken cancellationToken)
   --- End of inner exception stack trace ---
   at System.Net.Http.HttpConnectionPool.ConnectToTcpHostAsync(String host, Int32 port, HttpRequestMessage initialRequest, Boolean async, CancellationToken cancellationToken)
   at System.Net.Http.HttpConnectionPool.ConnectAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
   at System.Net.Http.HttpConnectionPool.CreateHttp11ConnectionAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
   at System.Net.Http.HttpConnectionPool.AddHttp11ConnectionAsync(QueueItem queueItem)
   at System.Threading.Tasks.TaskCompletionSourceWithCancellation`1.WaitWithCancellationAsync(CancellationToken cancellationToken)
   at System.Net.Http.HttpConnectionPool.SendWithVersionDetectionAndRetryAsync(HttpRequestMessage request, Boolean async, Boolean doRequestAuth, CancellationToken cancellationToken)
   at System.Net.Http.RedirectHandler.SendAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
   at System.Net.Http.HttpClient.<SendAsync>g__Core|83_0(HttpRequestMessage request, HttpCompletionOption completionOption, CancellationTokenSource cts, Boolean disposeCts, CancellationTokenSource pendingRequestsCts, CancellationToken originalCancellationToken)
   at TMDbLib.Rest.RestRequest.SendInternal(HttpMethod method, CancellationToken cancellationToken)
   at TMDbLib.Rest.RestRequest.Get[T](CancellationToken cancellationToken)
   at TMDbLib.Rest.RestRequestExtensions.GetOfT[T](RestRequest request, CancellationToken cancellationToken)
   at TMDbLib.Client.TMDbClient.GetConfigAsync()
   at MediaBrowser.Providers.Plugins.Tmdb.TmdbClientManager.EnsureClientConfigAsync()
   at MediaBrowser.Providers.Plugins.Tmdb.TmdbClientManager.FindByExternalIdAsync(String externalId, FindExternalSource source, String language, CancellationToken cancellationToken)
   at MediaBrowser.Providers.Plugins.Tmdb.TV.TmdbSeriesProvider.GetMetadata(SeriesInfo info, CancellationToken cancellationToken)
   at MediaBrowser.Providers.Manager.MetadataService`2.ExecuteRemoteProviders(MetadataResult`1 temp, String logName, Boolean replaceData, TIdType id, IEnumerable`1 providers, CancellationToken cancellationToken)
[2025-04-06 11:49:10.528 +02:00] [ERR] [16] Jellyfin.Plugin.Tvdb.Providers.TvdbSeriesProvider: Failed to retrieve series with id 78874:"Firefly"
System.Net.Http.HttpRequestException: Nawiązane połączenie zostało przerwane przez oprogramowanie zainstalowane w komputerze-hoście. (api4.thetvdb.com:443)
 ---> System.Net.Sockets.SocketException (10053): Nawiązane połączenie zostało przerwane przez oprogramowanie zainstalowane w komputerze-hoście.
   at System.Net.Sockets.Socket.AwaitableSocketAsyncEventArgs.System.Threading.Tasks.Sources.IValueTaskSource.GetResult(Int16 token)
   at System.Net.Sockets.Socket.<ConnectAsync>g__WaitForConnectWithCancellation|285_0(AwaitableSocketAsyncEventArgs saea, ValueTask connectTask, CancellationToken cancellationToken)
   at System.Net.Http.HttpConnectionPool.ConnectToTcpHostAsync(String host, Int32 port, HttpRequestMessage initialRequest, Boolean async, CancellationToken cancellationToken)
   --- End of inner exception stack trace ---
   at System.Net.Http.HttpConnectionPool.ConnectToTcpHostAsync(String host, Int32 port, HttpRequestMessage initialRequest, Boolean async, CancellationToken cancellationToken)
   at System.Net.Http.HttpConnectionPool.ConnectAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
   at System.Net.Http.HttpConnectionPool.CreateHttp11ConnectionAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
   at System.Net.Http.HttpConnectionPool.AddHttp11ConnectionAsync(QueueItem queueItem)
   at System.Threading.Tasks.TaskCompletionSourceWithCancellation`1.WaitWithCancellationAsync(CancellationToken cancellationToken)
   at System.Net.Http.HttpConnectionPool.SendWithVersionDetectionAndRetryAsync(HttpRequestMessage request, Boolean async, Boolean doRequestAuth, CancellationToken cancellationToken)
   at System.Net.Http.RedirectHandler.SendAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
   at System.Net.Http.DecompressionHandler.SendAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
   at Microsoft.Extensions.Http.Logging.LoggingHttpMessageHandler.<SendCoreAsync>g__Core|5_0(HttpRequestMessage request, Boolean useAsync, CancellationToken cancellationToken)
   at Microsoft.Extensions.Http.Logging.LoggingScopeHttpMessageHandler.<SendCoreAsync>g__Core|5_0(HttpRequestMessage request, Boolean useAsync, CancellationToken cancellationToken)
   at System.Net.Http.HttpClient.<SendAsync>g__Core|83_0(HttpRequestMessage request, HttpCompletionOption completionOption, CancellationTokenSource cts, Boolean disposeCts, CancellationTokenSource pendingRequestsCts, CancellationToken originalCancellationToken)
   at Tvdb.Sdk.LoginClient.LoginAsync(Body body, CancellationToken cancellationToken)
   at Jellyfin.Plugin.Tvdb.TvdbClientManager.LoginAsync()
   at Jellyfin.Plugin.Tvdb.TvdbClientManager.GetSeriesExtendedByIdAsync(Int32 tvdbId, String language, CancellationToken cancellationToken, Nullable`1 meta, Nullable`1 small)
   at Jellyfin.Plugin.Tvdb.Providers.TvdbSeriesProvider.FetchSeriesMetadata(MetadataResult`1 result, SeriesInfo seriesInfo, CancellationToken cancellationToken)
[2025-04-06 11:49:10.722 +02:00] [ERR] [21] MediaBrowser.Providers.Manager.ProviderManager: "TvdbSeriesImageProvider" failed in GetImageInfos for type "Series" at "H:\[Dane]\[Seriale]\Firefly (2002 - 2003)"
System.Net.Http.HttpRequestException: Nawiązane połączenie zostało przerwane przez oprogramowanie zainstalowane w komputerze-hoście. (api4.thetvdb.com:443)
 ---> System.Net.Sockets.SocketException (10053): Nawiązane połączenie zostało przerwane przez oprogramowanie zainstalowane w komputerze-hoście.
   at System.Net.Sockets.Socket.AwaitableSocketAsyncEventArgs.System.Threading.Tasks.Sources.IValueTaskSource.GetResult(Int16 token)
   at System.Net.Sockets.Socket.<ConnectAsync>g__WaitForConnectWithCancellation|285_0(AwaitableSocketAsyncEventArgs saea, ValueTask connectTask, CancellationToken cancellationToken)
   at System.Net.Http.HttpConnectionPool.ConnectToTcpHostAsync(String host, Int32 port, HttpRequestMessage initialRequest, Boolean async, CancellationToken cancellationToken)
   --- End of inner exception stack trace ---
   at System.Net.Http.HttpConnectionPool.ConnectToTcpHostAsync(String host, Int32 port, HttpRequestMessage initialRequest, Boolean async, CancellationToken cancellationToken)
   at System.Net.Http.HttpConnectionPool.ConnectAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
   at System.Net.Http.HttpConnectionPool.CreateHttp11ConnectionAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
   at System.Net.Http.HttpConnectionPool.AddHttp11ConnectionAsync(QueueItem queueItem)
   at System.Threading.Tasks.TaskCompletionSourceWithCancellation`1.WaitWithCancellationAsync(CancellationToken cancellationToken)
   at System.Net.Http.HttpConnectionPool.SendWithVersionDetectionAndRetryAsync(HttpRequestMessage request, Boolean async, Boolean doRequestAuth, CancellationToken cancellationToken)
   at System.Net.Http.RedirectHandler.SendAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
   at System.Net.Http.DecompressionHandler.SendAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
   at Microsoft.Extensions.Http.Logging.LoggingHttpMessageHandler.<SendCoreAsync>g__Core|5_0(HttpRequestMessage request, Boolean useAsync, CancellationToken cancellationToken)
   at Microsoft.Extensions.Http.Logging.LoggingScopeHttpMessageHandler.<SendCoreAsync>g__Core|5_0(HttpRequestMessage request, Boolean useAsync, CancellationToken cancellationToken)
   at System.Net.Http.HttpClient.<SendAsync>g__Core|83_0(HttpRequestMessage request, HttpCompletionOption completionOption, CancellationTokenSource cts, Boolean disposeCts, CancellationTokenSource pendingRequestsCts, CancellationToken originalCancellationToken)
   at Tvdb.Sdk.LoginClient.LoginAsync(Body body, CancellationToken cancellationToken)
   at Jellyfin.Plugin.Tvdb.TvdbClientManager.LoginAsync()
   at Jellyfin.Plugin.Tvdb.TvdbClientManager.GetLanguagesAsync(CancellationToken cancellationToken)
   at Jellyfin.Plugin.Tvdb.Providers.TvdbSeriesImageProvider.GetImages(BaseItem item, CancellationToken cancellationToken)
   at MediaBrowser.Providers.Manager.ProviderManager.GetImages(BaseItem item, IRemoteImageProvider provider, String preferredLanguage, Boolean includeAllLanguages, CancellationToken cancellationToken, Nullable`1 type)
[2025-04-06 11:49:10.817 +02:00] [ERR] [23] MediaBrowser.Providers.TV.SeasonMetadataService: Error in "TheTVDB"
System.Net.Http.HttpRequestException: Nawiązane połączenie zostało przerwane przez oprogramowanie zainstalowane w komputerze-hoście. (api4.thetvdb.com:443)
 ---> System.Net.Sockets.SocketException (10053): Nawiązane połączenie zostało przerwane przez oprogramowanie zainstalowane w komputerze-hoście.
   at System.Net.Sockets.Socket.AwaitableSocketAsyncEventArgs.System.Threading.Tasks.Sources.IValueTaskSource.GetResult(Int16 token)
   at System.Net.Sockets.Socket.<ConnectAsync>g__WaitForConnectWithCancellation|285_0(AwaitableSocketAsyncEventArgs saea, ValueTask connectTask, CancellationToken cancellationToken)
   at System.Net.Http.HttpConnectionPool.ConnectToTcpHostAsync(String host, Int32 port, HttpRequestMessage initialRequest, Boolean async, CancellationToken cancellationToken)
   --- End of inner exception stack trace ---
   at System.Net.Http.HttpConnectionPool.ConnectToTcpHostAsync(String host, Int32 port, HttpRequestMessage initialRequest, Boolean async, CancellationToken cancellationToken)
   at System.Net.Http.HttpConnectionPool.ConnectAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
   at System.Net.Http.HttpConnectionPool.CreateHttp11ConnectionAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
   at System.Net.Http.HttpConnectionPool.AddHttp11ConnectionAsync(QueueItem queueItem)
   at System.Threading.Tasks.TaskCompletionSourceWithCancellation`1.WaitWithCancellationAsync(CancellationToken cancellationToken)
   at System.Net.Http.HttpConnectionPool.SendWithVersionDetectionAndRetryAsync(HttpRequestMessage request, Boolean async, Boolean doRequestAuth, CancellationToken cancellationToken)
   at System.Net.Http.RedirectHandler.SendAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
   at System.Net.Http.DecompressionHandler.SendAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
   at Microsoft.Extensions.Http.Logging.LoggingHttpMessageHandler.<SendCoreAsync>g__Core|5_0(HttpRequestMessage request, Boolean useAsync, CancellationToken cancellationToken)
   at Microsoft.Extensions.Http.Logging.LoggingScopeHttpMessageHandler.<SendCoreAsync>g__Core|5_0(HttpRequestMessage request, Boolean useAsync, CancellationToken cancellationToken)
   at System.Net.Http.HttpClient.<SendAsync>g__Core|83_0(HttpRequestMessage request, HttpCompletionOption completionOption, CancellationTokenSource cts, Boolean disposeCts, CancellationTokenSource pendingRequestsCts, CancellationToken originalCancellationToken)
   at Tvdb.Sdk.LoginClient.LoginAsync(Body body, CancellationToken cancellationToken)
   at Jellyfin.Plugin.Tvdb.TvdbClientManager.LoginAsync()
   at Jellyfin.Plugin.Tvdb.TvdbClientManager.GetSeriesExtendedByIdAsync(Int32 tvdbId, String language, CancellationToken cancellationToken, Nullable`1 meta, Nullable`1 small)
   at Jellyfin.Plugin.Tvdb.Providers.TvdbSeasonProvider.GetMetadata(SeasonInfo info, CancellationToken cancellationToken)
   at MediaBrowser.Providers.Manager.MetadataService`2.ExecuteRemoteProviders(MetadataResult`1 temp, String logName, Boolean replaceData, TIdType id, IEnumerable`1 providers, CancellationToken cancellationToken)
[2025-04-06 11:49:11.060 +02:00] [ERR] [23] MediaBrowser.Providers.TV.SeriesMetadataService: Error in "TheMovieDb"
System.Net.Http.HttpRequestException: Nawiązane połączenie zostało przerwane przez oprogramowanie zainstalowane w komputerze-hoście. (api.themoviedb.org:443)
 ---> System.Net.Sockets.SocketException (10053): Nawiązane połączenie zostało przerwane przez oprogramowanie zainstalowane w komputerze-hoście.
   at System.Net.Sockets.Socket.AwaitableSocketAsyncEventArgs.System.Threading.Tasks.Sources.IValueTaskSource.GetResult(Int16 token)
   at System.Net.Sockets.Socket.<ConnectAsync>g__WaitForConnectWithCancellation|285_0(AwaitableSocketAsyncEventArgs saea, ValueTask connectTask, CancellationToken cancellationToken)
   at System.Net.Http.HttpConnectionPool.ConnectToTcpHostAsync(String host, Int32 port, HttpRequestMessage initialRequest, Boolean async, CancellationToken cancellationToken)
   --- End of inner exception stack trace ---
   at System.Net.Http.HttpConnectionPool.ConnectToTcpHostAsync(String host, Int32 port, HttpRequestMessage initialRequest, Boolean async, CancellationToken cancellationToken)
   at System.Net.Http.HttpConnectionPool.ConnectAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
   at System.Net.Http.HttpConnectionPool.CreateHttp11ConnectionAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
   at System.Net.Http.HttpConnectionPool.AddHttp11ConnectionAsync(QueueItem queueItem)
   at System.Threading.Tasks.TaskCompletionSourceWithCancellation`1.WaitWithCancellationAsync(CancellationToken cancellationToken)
   at System.Net.Http.HttpConnectionPool.SendWithVersionDetectionAndRetryAsync(HttpRequestMessage request, Boolean async, Boolean doRequestAuth, CancellationToken cancellationToken)
   at System.Net.Http.RedirectHandler.SendAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
   at System.Net.Http.HttpClient.<SendAsync>g__Core|83_0(HttpRequestMessage request, HttpCompletionOption completionOption, CancellationTokenSource cts, Boolean disposeCts, CancellationTokenSource pendingRequestsCts, CancellationToken originalCancellationToken)
   at TMDbLib.Rest.RestRequest.SendInternal(HttpMethod method, CancellationToken cancellationToken)
   at TMDbLib.Rest.RestRequest.Get[T](CancellationToken cancellationToken)
   at TMDbLib.Rest.RestRequestExtensions.GetOfT[T](RestRequest request, CancellationToken cancellationToken)
   at TMDbLib.Client.TMDbClient.GetConfigAsync()
   at MediaBrowser.Providers.Plugins.Tmdb.TmdbClientManager.EnsureClientConfigAsync()
   at MediaBrowser.Providers.Plugins.Tmdb.TmdbClientManager.FindByExternalIdAsync(String externalId, FindExternalSource source, String language, CancellationToken cancellationToken)
   at MediaBrowser.Providers.Plugins.Tmdb.TV.TmdbSeriesProvider.GetMetadata(SeriesInfo info, CancellationToken cancellationToken)
   at MediaBrowser.Providers.Manager.MetadataService`2.ExecuteRemoteProviders(MetadataResult`1 temp, String logName, Boolean replaceData, TIdType id, IEnumerable`1 providers, CancellationToken cancellationToken)
[2025-04-06 11:49:11.103 +02:00] [ERR] [23] Jellyfin.Plugin.Tvdb.Providers.TvdbSeriesProvider: Failed to retrieve series with id 78874:"Firefly"

FFmpeg logs

Client / Browser logs

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Relevant screenshots or videos

Image

Additional information

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Originally created by @JaneQ14 on GitHub (Apr 6, 2025). ### Description of the bug When refreshing or downloading metadata for movies or TV shows in Jellyfin Server, only limited metadata is retrieved. Specifically, only the poster image and description/overview are successfully fetched. All other metadata fields such as cast, genres, studios, release year, ratings, and others remain empty or are not updated. This issue persists even when manually forcing a full metadata refresh. The problem affects multiple titles and occurs regardless of the metadata provider selected. ### Reproduction steps - Forced a metadata refresh (both normal and full refresh). - Cleared metadata and re-scanned. - Tried different metadata providers and configurations. ### What is the current _bug_ behavior? After refreshing metadata, only the poster and description are updated. All other metadata fields (e.g., cast, genre, studio, release year, ratings) are either missing, not updated, or remain blank. This makes the media library incomplete and less informative. ### What is the expected _correct_ behavior? Jellyfin should fetch all available metadata, including the poster, description, cast, genres, studio, release year, and ratings, from the configured metadata providers. A full metadata refresh should populate all relevant fields for the selected media item. Also, translation titles don't work. Only English titles are displayed. ### Jellyfin Server version 10.10.0+ ### Specify commit id _No response_ ### Specify unstable release number _No response_ ### Specify version number _No response_ ### Specify the build version 10.10.7 ### Environment ```markdown - OS: Windows 10 - Clients: Browser, JMP Desktop, - Browser: Firefox 137.0 - FFmpeg Version: 7.0.2-Jellyfin ``` ### Jellyfin logs ```shell [2025-04-06 11:28:44.269 +02:00] [INF] [3] MediaBrowser.MediaEncoding.Encoder.MediaEncoder: Starting "ffprobe" with args "-analyzeduration 200M -probesize 1G -i file:\"H:\[Filmy]\We.Live.in.Time.2024.mkv\" -threads 0 -v warning -print_format json -show_streams -show_chapters -show_format" [2025-04-06 11:28:45.123 +02:00] [ERR] [21] MediaBrowser.Providers.Movies.MovieMetadataService: Error in "TheMovieDb" System.Net.Http.HttpRequestException: Nawiązane połączenie zostało przerwane przez oprogramowanie zainstalowane w komputerze-hoście. (api.themoviedb.org:443) ---> System.Net.Sockets.SocketException (10053): Nawiązane połączenie zostało przerwane przez oprogramowanie zainstalowane w komputerze-hoście. at System.Net.Sockets.Socket.AwaitableSocketAsyncEventArgs.System.Threading.Tasks.Sources.IValueTaskSource.GetResult(Int16 token) at System.Net.Sockets.Socket.<ConnectAsync>g__WaitForConnectWithCancellation|285_0(AwaitableSocketAsyncEventArgs saea, ValueTask connectTask, CancellationToken cancellationToken) at System.Net.Http.HttpConnectionPool.ConnectToTcpHostAsync(String host, Int32 port, HttpRequestMessage initialRequest, Boolean async, CancellationToken cancellationToken) --- End of inner exception stack trace --- at System.Net.Http.HttpConnectionPool.ConnectToTcpHostAsync(String host, Int32 port, HttpRequestMessage initialRequest, Boolean async, CancellationToken cancellationToken) at System.Net.Http.HttpConnectionPool.ConnectAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken) at System.Net.Http.HttpConnectionPool.CreateHttp11ConnectionAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken) at System.Net.Http.HttpConnectionPool.AddHttp11ConnectionAsync(QueueItem queueItem) at System.Threading.Tasks.TaskCompletionSourceWithCancellation`1.WaitWithCancellationAsync(CancellationToken cancellationToken) at System.Net.Http.HttpConnectionPool.SendWithVersionDetectionAndRetryAsync(HttpRequestMessage request, Boolean async, Boolean doRequestAuth, CancellationToken cancellationToken) at System.Net.Http.DiagnosticsHandler.SendAsyncCore(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken) at System.Net.Http.RedirectHandler.SendAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken) at System.Net.Http.HttpClient.<SendAsync>g__Core|83_0(HttpRequestMessage request, HttpCompletionOption completionOption, CancellationTokenSource cts, Boolean disposeCts, CancellationTokenSource pendingRequestsCts, CancellationToken originalCancellationToken) at TMDbLib.Rest.RestRequest.SendInternal(HttpMethod method, CancellationToken cancellationToken) at TMDbLib.Rest.RestRequest.Get[T](CancellationToken cancellationToken) at TMDbLib.Rest.RestRequestExtensions.GetOfT[T](RestRequest request, CancellationToken cancellationToken) at TMDbLib.Client.TMDbClient.GetConfigAsync() at MediaBrowser.Providers.Plugins.Tmdb.TmdbClientManager.EnsureClientConfigAsync() at MediaBrowser.Providers.Plugins.Tmdb.TmdbClientManager.FindByExternalIdAsync(String externalId, FindExternalSource source, String language, CancellationToken cancellationToken) at MediaBrowser.Providers.Plugins.Tmdb.Movies.TmdbMovieProvider.GetMetadata(MovieInfo info, CancellationToken cancellationToken) at MediaBrowser.Providers.Manager.MetadataService`2.ExecuteRemoteProviders(MetadataResult`1 temp, String logName, Boolean replaceData, TIdType id, IEnumerable`1 providers, CancellationToken cancellationToken) [2025-04-06 11:28:45.255 +02:00] [ERR] [3] MediaBrowser.Providers.Manager.ProviderManager: "TmdbMovieImageProvider" failed in GetImageInfos for type "Movie" at "H:\[Filmy]\We.Live.in.Time.2024.mkv" System.Net.Http.HttpRequestException: Nawiązane połączenie zostało przerwane przez oprogramowanie zainstalowane w komputerze-hoście. (api.themoviedb.org:443) ---> System.Net.Sockets.SocketException (10053): Nawiązane połączenie zostało przerwane przez oprogramowanie zainstalowane w komputerze-hoście. at System.Net.Sockets.Socket.AwaitableSocketAsyncEventArgs.System.Threading.Tasks.Sources.IValueTaskSource.GetResult(Int16 token) at System.Net.Sockets.Socket.<ConnectAsync>g__WaitForConnectWithCancellation|285_0(AwaitableSocketAsyncEventArgs saea, ValueTask connectTask, CancellationToken cancellationToken) at System.Net.Http.HttpConnectionPool.ConnectToTcpHostAsync(String host, Int32 port, HttpRequestMessage initialRequest, Boolean async, CancellationToken cancellationToken) --- End of inner exception stack trace --- at System.Net.Http.HttpConnectionPool.ConnectToTcpHostAsync(String host, Int32 port, HttpRequestMessage initialRequest, Boolean async, CancellationToken cancellationToken) at System.Net.Http.HttpConnectionPool.ConnectAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken) at System.Net.Http.HttpConnectionPool.CreateHttp11ConnectionAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken) at System.Net.Http.HttpConnectionPool.AddHttp11ConnectionAsync(QueueItem queueItem) at System.Threading.Tasks.TaskCompletionSourceWithCancellation`1.WaitWithCancellationAsync(CancellationToken cancellationToken) at System.Net.Http.HttpConnectionPool.SendWithVersionDetectionAndRetryAsync(HttpRequestMessage request, Boolean async, Boolean doRequestAuth, CancellationToken cancellationToken) at System.Net.Http.DiagnosticsHandler.SendAsyncCore(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken) at System.Net.Http.RedirectHandler.SendAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken) at System.Net.Http.HttpClient.<SendAsync>g__Core|83_0(HttpRequestMessage request, HttpCompletionOption completionOption, CancellationTokenSource cts, Boolean disposeCts, CancellationTokenSource pendingRequestsCts, CancellationToken originalCancellationToken) at TMDbLib.Rest.RestRequest.SendInternal(HttpMethod method, CancellationToken cancellationToken) at TMDbLib.Rest.RestRequest.Get[T](CancellationToken cancellationToken) at TMDbLib.Rest.RestRequestExtensions.GetOfT[T](RestRequest request, CancellationToken cancellationToken) at TMDbLib.Client.TMDbClient.GetConfigAsync() at MediaBrowser.Providers.Plugins.Tmdb.TmdbClientManager.EnsureClientConfigAsync() at MediaBrowser.Providers.Plugins.Tmdb.TmdbClientManager.FindByExternalIdAsync(String externalId, FindExternalSource source, String language, CancellationToken cancellationToken) at MediaBrowser.Providers.Plugins.Tmdb.Movies.TmdbMovieImageProvider.GetImages(BaseItem item, CancellationToken cancellationToken) at MediaBrowser.Providers.Manager.ProviderManager.GetImages(BaseItem item, IRemoteImageProvider provider, String preferredLanguage, Boolean includeAllLanguages, CancellationToken cancellationToken, Nullable`1 type) [2025-04-06 11:49:10.181 +02:00] [WRN] [7] Jellyfin.Plugin.Tvdb.Providers.TvdbMissingEpisodeProvider: Unable to get episodes from TVDB for Id '73255' System.Net.Http.HttpRequestException: Nawiązane połączenie zostało przerwane przez oprogramowanie zainstalowane w komputerze-hoście. (api4.thetvdb.com:443) ---> System.Net.Sockets.SocketException (10053): Nawiązane połączenie zostało przerwane przez oprogramowanie zainstalowane w komputerze-hoście. at System.Net.Sockets.Socket.AwaitableSocketAsyncEventArgs.System.Threading.Tasks.Sources.IValueTaskSource.GetResult(Int16 token) at System.Net.Sockets.Socket.<ConnectAsync>g__WaitForConnectWithCancellation|285_0(AwaitableSocketAsyncEventArgs saea, ValueTask connectTask, CancellationToken cancellationToken) at System.Net.Http.HttpConnectionPool.ConnectToTcpHostAsync(String host, Int32 port, HttpRequestMessage initialRequest, Boolean async, CancellationToken cancellationToken) --- End of inner exception stack trace --- at System.Net.Http.HttpConnectionPool.ConnectToTcpHostAsync(String host, Int32 port, HttpRequestMessage initialRequest, Boolean async, CancellationToken cancellationToken) at System.Net.Http.HttpConnectionPool.ConnectAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken) at System.Net.Http.HttpConnectionPool.CreateHttp11ConnectionAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken) at System.Net.Http.HttpConnectionPool.AddHttp11ConnectionAsync(QueueItem queueItem) at System.Threading.Tasks.TaskCompletionSourceWithCancellation`1.WaitWithCancellationAsync(CancellationToken cancellationToken) at System.Net.Http.HttpConnectionPool.SendWithVersionDetectionAndRetryAsync(HttpRequestMessage request, Boolean async, Boolean doRequestAuth, CancellationToken cancellationToken) at System.Net.Http.RedirectHandler.SendAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken) at System.Net.Http.DecompressionHandler.SendAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken) at Microsoft.Extensions.Http.Logging.LoggingHttpMessageHandler.<SendCoreAsync>g__Core|5_0(HttpRequestMessage request, Boolean useAsync, CancellationToken cancellationToken) at Microsoft.Extensions.Http.Logging.LoggingScopeHttpMessageHandler.<SendCoreAsync>g__Core|5_0(HttpRequestMessage request, Boolean useAsync, CancellationToken cancellationToken) at System.Net.Http.HttpClient.<SendAsync>g__Core|83_0(HttpRequestMessage request, HttpCompletionOption completionOption, CancellationTokenSource cts, Boolean disposeCts, CancellationTokenSource pendingRequestsCts, CancellationToken originalCancellationToken) at Tvdb.Sdk.LoginClient.LoginAsync(Body body, CancellationToken cancellationToken) at Jellyfin.Plugin.Tvdb.TvdbClientManager.LoginAsync() at Jellyfin.Plugin.Tvdb.TvdbClientManager.GetSeriesEpisodesAsync(Int32 tvdbId, String language, String seasonType, CancellationToken cancellationToken) at Jellyfin.Plugin.Tvdb.Providers.TvdbMissingEpisodeProvider.GetAllEpisodes(Int32 tvdbId, String displayOrder, String acceptedLanguage) [2025-04-06 11:49:10.483 +02:00] [ERR] [7] MediaBrowser.Providers.TV.SeriesMetadataService: Error in "TheMovieDb" System.Net.Http.HttpRequestException: Nawiązane połączenie zostało przerwane przez oprogramowanie zainstalowane w komputerze-hoście. (api.themoviedb.org:443) ---> System.Net.Sockets.SocketException (10053): Nawiązane połączenie zostało przerwane przez oprogramowanie zainstalowane w komputerze-hoście. at System.Net.Sockets.Socket.AwaitableSocketAsyncEventArgs.System.Threading.Tasks.Sources.IValueTaskSource.GetResult(Int16 token) at System.Net.Sockets.Socket.<ConnectAsync>g__WaitForConnectWithCancellation|285_0(AwaitableSocketAsyncEventArgs saea, ValueTask connectTask, CancellationToken cancellationToken) at System.Net.Http.HttpConnectionPool.ConnectToTcpHostAsync(String host, Int32 port, HttpRequestMessage initialRequest, Boolean async, CancellationToken cancellationToken) --- End of inner exception stack trace --- at System.Net.Http.HttpConnectionPool.ConnectToTcpHostAsync(String host, Int32 port, HttpRequestMessage initialRequest, Boolean async, CancellationToken cancellationToken) at System.Net.Http.HttpConnectionPool.ConnectAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken) at System.Net.Http.HttpConnectionPool.CreateHttp11ConnectionAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken) at System.Net.Http.HttpConnectionPool.AddHttp11ConnectionAsync(QueueItem queueItem) at System.Threading.Tasks.TaskCompletionSourceWithCancellation`1.WaitWithCancellationAsync(CancellationToken cancellationToken) at System.Net.Http.HttpConnectionPool.SendWithVersionDetectionAndRetryAsync(HttpRequestMessage request, Boolean async, Boolean doRequestAuth, CancellationToken cancellationToken) at System.Net.Http.RedirectHandler.SendAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken) at System.Net.Http.HttpClient.<SendAsync>g__Core|83_0(HttpRequestMessage request, HttpCompletionOption completionOption, CancellationTokenSource cts, Boolean disposeCts, CancellationTokenSource pendingRequestsCts, CancellationToken originalCancellationToken) at TMDbLib.Rest.RestRequest.SendInternal(HttpMethod method, CancellationToken cancellationToken) at TMDbLib.Rest.RestRequest.Get[T](CancellationToken cancellationToken) at TMDbLib.Rest.RestRequestExtensions.GetOfT[T](RestRequest request, CancellationToken cancellationToken) at TMDbLib.Client.TMDbClient.GetConfigAsync() at MediaBrowser.Providers.Plugins.Tmdb.TmdbClientManager.EnsureClientConfigAsync() at MediaBrowser.Providers.Plugins.Tmdb.TmdbClientManager.FindByExternalIdAsync(String externalId, FindExternalSource source, String language, CancellationToken cancellationToken) at MediaBrowser.Providers.Plugins.Tmdb.TV.TmdbSeriesProvider.GetMetadata(SeriesInfo info, CancellationToken cancellationToken) at MediaBrowser.Providers.Manager.MetadataService`2.ExecuteRemoteProviders(MetadataResult`1 temp, String logName, Boolean replaceData, TIdType id, IEnumerable`1 providers, CancellationToken cancellationToken) [2025-04-06 11:49:10.528 +02:00] [ERR] [16] Jellyfin.Plugin.Tvdb.Providers.TvdbSeriesProvider: Failed to retrieve series with id 78874:"Firefly" System.Net.Http.HttpRequestException: Nawiązane połączenie zostało przerwane przez oprogramowanie zainstalowane w komputerze-hoście. (api4.thetvdb.com:443) ---> System.Net.Sockets.SocketException (10053): Nawiązane połączenie zostało przerwane przez oprogramowanie zainstalowane w komputerze-hoście. at System.Net.Sockets.Socket.AwaitableSocketAsyncEventArgs.System.Threading.Tasks.Sources.IValueTaskSource.GetResult(Int16 token) at System.Net.Sockets.Socket.<ConnectAsync>g__WaitForConnectWithCancellation|285_0(AwaitableSocketAsyncEventArgs saea, ValueTask connectTask, CancellationToken cancellationToken) at System.Net.Http.HttpConnectionPool.ConnectToTcpHostAsync(String host, Int32 port, HttpRequestMessage initialRequest, Boolean async, CancellationToken cancellationToken) --- End of inner exception stack trace --- at System.Net.Http.HttpConnectionPool.ConnectToTcpHostAsync(String host, Int32 port, HttpRequestMessage initialRequest, Boolean async, CancellationToken cancellationToken) at System.Net.Http.HttpConnectionPool.ConnectAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken) at System.Net.Http.HttpConnectionPool.CreateHttp11ConnectionAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken) at System.Net.Http.HttpConnectionPool.AddHttp11ConnectionAsync(QueueItem queueItem) at System.Threading.Tasks.TaskCompletionSourceWithCancellation`1.WaitWithCancellationAsync(CancellationToken cancellationToken) at System.Net.Http.HttpConnectionPool.SendWithVersionDetectionAndRetryAsync(HttpRequestMessage request, Boolean async, Boolean doRequestAuth, CancellationToken cancellationToken) at System.Net.Http.RedirectHandler.SendAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken) at System.Net.Http.DecompressionHandler.SendAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken) at Microsoft.Extensions.Http.Logging.LoggingHttpMessageHandler.<SendCoreAsync>g__Core|5_0(HttpRequestMessage request, Boolean useAsync, CancellationToken cancellationToken) at Microsoft.Extensions.Http.Logging.LoggingScopeHttpMessageHandler.<SendCoreAsync>g__Core|5_0(HttpRequestMessage request, Boolean useAsync, CancellationToken cancellationToken) at System.Net.Http.HttpClient.<SendAsync>g__Core|83_0(HttpRequestMessage request, HttpCompletionOption completionOption, CancellationTokenSource cts, Boolean disposeCts, CancellationTokenSource pendingRequestsCts, CancellationToken originalCancellationToken) at Tvdb.Sdk.LoginClient.LoginAsync(Body body, CancellationToken cancellationToken) at Jellyfin.Plugin.Tvdb.TvdbClientManager.LoginAsync() at Jellyfin.Plugin.Tvdb.TvdbClientManager.GetSeriesExtendedByIdAsync(Int32 tvdbId, String language, CancellationToken cancellationToken, Nullable`1 meta, Nullable`1 small) at Jellyfin.Plugin.Tvdb.Providers.TvdbSeriesProvider.FetchSeriesMetadata(MetadataResult`1 result, SeriesInfo seriesInfo, CancellationToken cancellationToken) [2025-04-06 11:49:10.722 +02:00] [ERR] [21] MediaBrowser.Providers.Manager.ProviderManager: "TvdbSeriesImageProvider" failed in GetImageInfos for type "Series" at "H:\[Dane]\[Seriale]\Firefly (2002 - 2003)" System.Net.Http.HttpRequestException: Nawiązane połączenie zostało przerwane przez oprogramowanie zainstalowane w komputerze-hoście. (api4.thetvdb.com:443) ---> System.Net.Sockets.SocketException (10053): Nawiązane połączenie zostało przerwane przez oprogramowanie zainstalowane w komputerze-hoście. at System.Net.Sockets.Socket.AwaitableSocketAsyncEventArgs.System.Threading.Tasks.Sources.IValueTaskSource.GetResult(Int16 token) at System.Net.Sockets.Socket.<ConnectAsync>g__WaitForConnectWithCancellation|285_0(AwaitableSocketAsyncEventArgs saea, ValueTask connectTask, CancellationToken cancellationToken) at System.Net.Http.HttpConnectionPool.ConnectToTcpHostAsync(String host, Int32 port, HttpRequestMessage initialRequest, Boolean async, CancellationToken cancellationToken) --- End of inner exception stack trace --- at System.Net.Http.HttpConnectionPool.ConnectToTcpHostAsync(String host, Int32 port, HttpRequestMessage initialRequest, Boolean async, CancellationToken cancellationToken) at System.Net.Http.HttpConnectionPool.ConnectAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken) at System.Net.Http.HttpConnectionPool.CreateHttp11ConnectionAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken) at System.Net.Http.HttpConnectionPool.AddHttp11ConnectionAsync(QueueItem queueItem) at System.Threading.Tasks.TaskCompletionSourceWithCancellation`1.WaitWithCancellationAsync(CancellationToken cancellationToken) at System.Net.Http.HttpConnectionPool.SendWithVersionDetectionAndRetryAsync(HttpRequestMessage request, Boolean async, Boolean doRequestAuth, CancellationToken cancellationToken) at System.Net.Http.RedirectHandler.SendAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken) at System.Net.Http.DecompressionHandler.SendAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken) at Microsoft.Extensions.Http.Logging.LoggingHttpMessageHandler.<SendCoreAsync>g__Core|5_0(HttpRequestMessage request, Boolean useAsync, CancellationToken cancellationToken) at Microsoft.Extensions.Http.Logging.LoggingScopeHttpMessageHandler.<SendCoreAsync>g__Core|5_0(HttpRequestMessage request, Boolean useAsync, CancellationToken cancellationToken) at System.Net.Http.HttpClient.<SendAsync>g__Core|83_0(HttpRequestMessage request, HttpCompletionOption completionOption, CancellationTokenSource cts, Boolean disposeCts, CancellationTokenSource pendingRequestsCts, CancellationToken originalCancellationToken) at Tvdb.Sdk.LoginClient.LoginAsync(Body body, CancellationToken cancellationToken) at Jellyfin.Plugin.Tvdb.TvdbClientManager.LoginAsync() at Jellyfin.Plugin.Tvdb.TvdbClientManager.GetLanguagesAsync(CancellationToken cancellationToken) at Jellyfin.Plugin.Tvdb.Providers.TvdbSeriesImageProvider.GetImages(BaseItem item, CancellationToken cancellationToken) at MediaBrowser.Providers.Manager.ProviderManager.GetImages(BaseItem item, IRemoteImageProvider provider, String preferredLanguage, Boolean includeAllLanguages, CancellationToken cancellationToken, Nullable`1 type) [2025-04-06 11:49:10.817 +02:00] [ERR] [23] MediaBrowser.Providers.TV.SeasonMetadataService: Error in "TheTVDB" System.Net.Http.HttpRequestException: Nawiązane połączenie zostało przerwane przez oprogramowanie zainstalowane w komputerze-hoście. (api4.thetvdb.com:443) ---> System.Net.Sockets.SocketException (10053): Nawiązane połączenie zostało przerwane przez oprogramowanie zainstalowane w komputerze-hoście. at System.Net.Sockets.Socket.AwaitableSocketAsyncEventArgs.System.Threading.Tasks.Sources.IValueTaskSource.GetResult(Int16 token) at System.Net.Sockets.Socket.<ConnectAsync>g__WaitForConnectWithCancellation|285_0(AwaitableSocketAsyncEventArgs saea, ValueTask connectTask, CancellationToken cancellationToken) at System.Net.Http.HttpConnectionPool.ConnectToTcpHostAsync(String host, Int32 port, HttpRequestMessage initialRequest, Boolean async, CancellationToken cancellationToken) --- End of inner exception stack trace --- at System.Net.Http.HttpConnectionPool.ConnectToTcpHostAsync(String host, Int32 port, HttpRequestMessage initialRequest, Boolean async, CancellationToken cancellationToken) at System.Net.Http.HttpConnectionPool.ConnectAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken) at System.Net.Http.HttpConnectionPool.CreateHttp11ConnectionAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken) at System.Net.Http.HttpConnectionPool.AddHttp11ConnectionAsync(QueueItem queueItem) at System.Threading.Tasks.TaskCompletionSourceWithCancellation`1.WaitWithCancellationAsync(CancellationToken cancellationToken) at System.Net.Http.HttpConnectionPool.SendWithVersionDetectionAndRetryAsync(HttpRequestMessage request, Boolean async, Boolean doRequestAuth, CancellationToken cancellationToken) at System.Net.Http.RedirectHandler.SendAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken) at System.Net.Http.DecompressionHandler.SendAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken) at Microsoft.Extensions.Http.Logging.LoggingHttpMessageHandler.<SendCoreAsync>g__Core|5_0(HttpRequestMessage request, Boolean useAsync, CancellationToken cancellationToken) at Microsoft.Extensions.Http.Logging.LoggingScopeHttpMessageHandler.<SendCoreAsync>g__Core|5_0(HttpRequestMessage request, Boolean useAsync, CancellationToken cancellationToken) at System.Net.Http.HttpClient.<SendAsync>g__Core|83_0(HttpRequestMessage request, HttpCompletionOption completionOption, CancellationTokenSource cts, Boolean disposeCts, CancellationTokenSource pendingRequestsCts, CancellationToken originalCancellationToken) at Tvdb.Sdk.LoginClient.LoginAsync(Body body, CancellationToken cancellationToken) at Jellyfin.Plugin.Tvdb.TvdbClientManager.LoginAsync() at Jellyfin.Plugin.Tvdb.TvdbClientManager.GetSeriesExtendedByIdAsync(Int32 tvdbId, String language, CancellationToken cancellationToken, Nullable`1 meta, Nullable`1 small) at Jellyfin.Plugin.Tvdb.Providers.TvdbSeasonProvider.GetMetadata(SeasonInfo info, CancellationToken cancellationToken) at MediaBrowser.Providers.Manager.MetadataService`2.ExecuteRemoteProviders(MetadataResult`1 temp, String logName, Boolean replaceData, TIdType id, IEnumerable`1 providers, CancellationToken cancellationToken) [2025-04-06 11:49:11.060 +02:00] [ERR] [23] MediaBrowser.Providers.TV.SeriesMetadataService: Error in "TheMovieDb" System.Net.Http.HttpRequestException: Nawiązane połączenie zostało przerwane przez oprogramowanie zainstalowane w komputerze-hoście. (api.themoviedb.org:443) ---> System.Net.Sockets.SocketException (10053): Nawiązane połączenie zostało przerwane przez oprogramowanie zainstalowane w komputerze-hoście. at System.Net.Sockets.Socket.AwaitableSocketAsyncEventArgs.System.Threading.Tasks.Sources.IValueTaskSource.GetResult(Int16 token) at System.Net.Sockets.Socket.<ConnectAsync>g__WaitForConnectWithCancellation|285_0(AwaitableSocketAsyncEventArgs saea, ValueTask connectTask, CancellationToken cancellationToken) at System.Net.Http.HttpConnectionPool.ConnectToTcpHostAsync(String host, Int32 port, HttpRequestMessage initialRequest, Boolean async, CancellationToken cancellationToken) --- End of inner exception stack trace --- at System.Net.Http.HttpConnectionPool.ConnectToTcpHostAsync(String host, Int32 port, HttpRequestMessage initialRequest, Boolean async, CancellationToken cancellationToken) at System.Net.Http.HttpConnectionPool.ConnectAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken) at System.Net.Http.HttpConnectionPool.CreateHttp11ConnectionAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken) at System.Net.Http.HttpConnectionPool.AddHttp11ConnectionAsync(QueueItem queueItem) at System.Threading.Tasks.TaskCompletionSourceWithCancellation`1.WaitWithCancellationAsync(CancellationToken cancellationToken) at System.Net.Http.HttpConnectionPool.SendWithVersionDetectionAndRetryAsync(HttpRequestMessage request, Boolean async, Boolean doRequestAuth, CancellationToken cancellationToken) at System.Net.Http.RedirectHandler.SendAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken) at System.Net.Http.HttpClient.<SendAsync>g__Core|83_0(HttpRequestMessage request, HttpCompletionOption completionOption, CancellationTokenSource cts, Boolean disposeCts, CancellationTokenSource pendingRequestsCts, CancellationToken originalCancellationToken) at TMDbLib.Rest.RestRequest.SendInternal(HttpMethod method, CancellationToken cancellationToken) at TMDbLib.Rest.RestRequest.Get[T](CancellationToken cancellationToken) at TMDbLib.Rest.RestRequestExtensions.GetOfT[T](RestRequest request, CancellationToken cancellationToken) at TMDbLib.Client.TMDbClient.GetConfigAsync() at MediaBrowser.Providers.Plugins.Tmdb.TmdbClientManager.EnsureClientConfigAsync() at MediaBrowser.Providers.Plugins.Tmdb.TmdbClientManager.FindByExternalIdAsync(String externalId, FindExternalSource source, String language, CancellationToken cancellationToken) at MediaBrowser.Providers.Plugins.Tmdb.TV.TmdbSeriesProvider.GetMetadata(SeriesInfo info, CancellationToken cancellationToken) at MediaBrowser.Providers.Manager.MetadataService`2.ExecuteRemoteProviders(MetadataResult`1 temp, String logName, Boolean replaceData, TIdType id, IEnumerable`1 providers, CancellationToken cancellationToken) [2025-04-06 11:49:11.103 +02:00] [ERR] [23] Jellyfin.Plugin.Tvdb.Providers.TvdbSeriesProvider: Failed to retrieve series with id 78874:"Firefly" ``` ### FFmpeg logs ```shell ``` ### Client / Browser logs _No response_ ### Relevant screenshots or videos ![Image](https://github.com/user-attachments/assets/72cdf275-fcda-4321-9062-a44b88761cb7) ### Additional information _No response_
OVERLORD added the bug label 2026-02-07 04:13:48 +03:00
OVERLORD commented 2026-02-07 04:13:54 +03:00
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@JaneQ14 commented on GitHub (Apr 7, 2025):

Hi everyone,

Apologies for the confusion in my earlier issue.

It turns out that the problem was caused by my VPN – not because it was misconfigured, but because metadata providers are actively blocking connections from my VPN’s IP ranges. This explains why metadata wasn't being fetched correctly.

Everything worked fine before, so I didn't immediately suspect the VPN as the cause. Once I switched to a regular connection, metadata fetching started working again.

Sorry for the false report, and thank you for maintaining Jellyfin!

Best regards

@JaneQ14 commented on GitHub (Apr 7, 2025): Hi everyone, Apologies for the confusion in my earlier issue. It turns out that the problem was caused by my VPN – not because it was misconfigured, but because metadata providers are actively blocking connections from my VPN’s IP ranges. This explains why metadata wasn't being fetched correctly. Everything worked fine before, so I didn't immediately suspect the VPN as the cause. Once I switched to a regular connection, metadata fetching started working again. Sorry for the false report, and thank you for maintaining Jellyfin! Best regards
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future
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good first issue
hdr
help wanted
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librarydb
live-tv
lyrics
media playback
music
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performance
platform
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regression
release critical
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stale
support
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ui & ux
upstream
wontfix
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Reference: starred/jellyfin#6879
Delete Branch "%!s()"

Deleting a branch is permanent. Although the deleted branch may continue to exist for a short time before it actually gets removed, it CANNOT be undone in most cases. Continue?