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“China Broadcasting Network” is unable to connect #6543

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opened 2026-02-07 03:48:21 +03:00 by OVERLORD · 3 comments
OVERLORD commented 2026-02-07 03:48:21 +03:00
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Originally created by @DylanLLLLLLL on GitHub (Dec 4, 2024).

This issue respects the following points:

  • This is a bug, not a question or a configuration issue; Please visit our forum or chat rooms first to troubleshoot with volunteers, before creating a report. The links can be found here.
  • This issue is not already reported on GitHub (I've searched it).
  • I'm using an up to date version of Jellyfin Server stable, unstable or master; We generally do not support previous older versions. If possible, please update to the latest version before opening an issue.
  • I agree to follow Jellyfin's Code of Conduct.
  • This report addresses only a single issue; If you encounter multiple issues, kindly create separate reports for each one.

Description of the bug

I have several SIM cards in my phone(iOS18), including China Unicom and China Mobile, both of which can connect to my NAS. However, the SIM card from China Broadcasting Network (CBN) cannot connect. My CBN SIM card works fine for regular internet access, but the Jellyfin app cannot connect to the NAS. I have also tried using a mobile hotspot, but any connection through CBN's network fails to connect to my NAS. I contacted CBN customer service, and they informed me that Jellyfin has not yet opened access for CBN's network, as CBN is a newly established company.

Reproduction steps

Normal operation, but after changing the sim card, the nas cannot be connected.

What is the current bug behavior?

Unable to connect to nas

What is the expected correct behavior?

normal connection

Jellyfin Server version

10.10.0+

Specify commit id

No response

Specify unstable release number

No response

Specify version number

No response

Specify the build version

can not find，just a light user

Environment

- OS:
- Linux Kernel:
- Virtualization:
- Clients:
- Browser:
- FFmpeg Version:
- Playback Method:
- Hardware Acceleration:
- GPU Model:
- Plugins:
- Reverse Proxy:
- Base URL:
- Networking:
- Storage:

Jellyfin logs

can not find，just a light user

FFmpeg logs

Client / Browser logs

No response

Relevant screenshots or videos

No response

Additional information

No response

Originally created by @DylanLLLLLLL on GitHub (Dec 4, 2024). ### This issue respects the following points: - [x] This is a **bug**, not a question or a configuration issue; Please visit our forum or chat rooms first to troubleshoot with volunteers, before creating a report. The links can be found [here](https://jellyfin.org/contact/). - [x] This issue is **not** already reported on [GitHub](https://github.com/jellyfin/jellyfin/issues?q=is%3Aopen+is%3Aissue) _(I've searched it)_. - [x] I'm using an up to date version of Jellyfin Server stable, unstable or master; We generally do not support previous older versions. If possible, please update to the latest version before opening an issue. - [x] I agree to follow Jellyfin's [Code of Conduct](https://jellyfin.org/docs/general/community-standards.html#code-of-conduct). - [x] This report addresses only a single issue; If you encounter multiple issues, kindly create separate reports for each one. ### Description of the bug I have several SIM cards in my phone(iOS18), including China Unicom and China Mobile, both of which can connect to my NAS. However, the SIM card from China Broadcasting Network (CBN) cannot connect. My CBN SIM card works fine for regular internet access, but the Jellyfin app cannot connect to the NAS. I have also tried using a mobile hotspot, but any connection through CBN's network fails to connect to my NAS. I contacted CBN customer service, and they informed me that Jellyfin has not yet opened access for CBN's network, as CBN is a newly established company. ### Reproduction steps Normal operation, but after changing the sim card, the nas cannot be connected. ### What is the current _bug_ behavior? Unable to connect to nas ### What is the expected _correct_ behavior? normal connection ### Jellyfin Server version 10.10.0+ ### Specify commit id _No response_ ### Specify unstable release number _No response_ ### Specify version number _No response_ ### Specify the build version can not find，just a light user ### Environment ```markdown - OS: - Linux Kernel: - Virtualization: - Clients: - Browser: - FFmpeg Version: - Playback Method: - Hardware Acceleration: - GPU Model: - Plugins: - Reverse Proxy: - Base URL: - Networking: - Storage: ``` ### Jellyfin logs ```shell can not find，just a light user ``` ### FFmpeg logs ```shell ``` ### Client / Browser logs _No response_ ### Relevant screenshots or videos _No response_ ### Additional information _No response_
OVERLORD added the support label 2026-02-07 03:48:21 +03:00
OVERLORD commented 2026-02-07 03:48:23 +03:00
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@felix920506 commented on GitHub (Dec 4, 2024):

How dis you set up remote access?

@felix920506 commented on GitHub (Dec 4, 2024): How dis you set up remote access?
OVERLORD commented 2026-02-07 03:48:25 +03:00
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@gnattu commented on GitHub (Dec 4, 2024):

We can do nothing if your server is not be able to be used under certain ISP because it is your server and we have no control over it. We cannot “open access” for your Server.

@gnattu commented on GitHub (Dec 4, 2024): We can do nothing if your server is not be able to be used under certain ISP because it is your server and we have no control over it. We cannot “open access” for your Server.
OVERLORD commented 2026-02-07 03:48:26 +03:00
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@felix920506 commented on GitHub (Dec 4, 2024):

Please head to our forums or chat rooms for troubleshooting
https://jellyfin.org/contact

@felix920506 commented on GitHub (Dec 4, 2024): Please head to our forums or chat rooms for troubleshooting https://jellyfin.org/contact
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Reference: starred/jellyfin#6543
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