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Jellyfin Home Screen spins - shows no content #6530
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Originally created by @smells-cilia0i on GitHub (Dec 1, 2024).
This issue respects the following points:
Description of the bug
Server version 10.10.3 / Web version 10.10.3 / Build version 10.10.3
I installed Jellyfin on my Ubuntu computer (Ubuntu 24.04.1 LTS) and every time I go to the server IP, all I see is a spinning wheel that never loads. I can get to the settings, I can set the folders to scan, I can access all the options for the server. It just will not show any of my content or play it. I have restarted the Jellyfin server and the NAS that Ubuntu runs on multiple times. I just can't can't Jellyfin to load and work properly. Any ideas what I setup wrong?
Reproduction steps
What is the current bug behavior?
Spinning wheel on home screen that never goes away
What is the expected correct behavior?
The home page would load and show the media that was scanned when you look in settings.
Jellyfin Server version
10.10.0+
Specify commit id
No response
Specify unstable release number
No response
Specify version number
No response
Specify the build version
10.10.3
Environment
Jellyfin logs
FFmpeg logs
Client / Browser logs
No response
Relevant screenshots or videos
No response
Additional information
No response
@m-vandeneede commented on GitHub (Dec 1, 2024):
[2024-12-01 03:23:58.825 -05:00] [ERR] Permission error for Directory watcher: "/home/nas"
System.UnauthorizedAccessException: Access to the path '/home/nas/snap' is denied.
-> Looks like jellyfin is having issues reaching the /home/nas directory. I assume this is where you mounted your media files?
You might wanna check if the user that's running jellyfin-server has sufficient permissions on that directory.
@felix920506 commented on GitHub (Dec 1, 2024):
This is a configuration issue. Please head to our forum or chat rooms for troubleshooting. https://jellyfin.org/contact