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Enabling PGSSUB subtitles in video causes crash #6402
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Originally created by @Anonymoesje on GitHub (Oct 31, 2024).
This issue respects the following points:
Description of the bug
After upgrading to version 10.10.0 of Jellyfin, playing a x256 dolby digital video with PGSSUB subtitles causes a crash. Without selecting subtitles or using a regular subtitle lets the video play fine.
I have tried rebooting the server as well as verifying my HWA, which is not changed and is still set to
vaapibut the same problem occurs withqsv. I have also tried to play some other videos with subtitles but no x256 and dolby digital, and they play fine. Some other videos with HEVC also work fine, so it could be because of PGSSUB.Transcoding works also fine for all other video's, changing bitrate etc gives no problem.
The server is running on a Debian 12 machine with an Intel i5-14600K CPU.
Reproduction steps
What is the current bug behavior?
The video crashes after selecting a PGSSUB subtitle
What is the expected correct behavior?
The video plays successfully and allows to have subtitles with PGSSUB.
Jellyfin Server version
10.10.0+
Specify commit id
No response
Specify unstable release number
No response
Specify version number
No response
Specify the build version
10.10.0
Environment
Jellyfin logs
FFmpeg logs
Client / Browser logs
No response
Relevant screenshots or videos
No response
Additional information
No response
@felix920506 commented on GitHub (Oct 31, 2024):
Your hardware acceleration is not properly configured. Please head to our forum or chat rooms for support. https://jellyfin.org/contact
@Anonymoesje commented on GitHub (Oct 31, 2024):
Thanks, you were right. Somehow after the update something changed which enabled encoding in AV1 format in the transcoding settings. After disabling this it works again!