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Unable To Download Metadata #6366

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opened 2026-02-07 03:32:19 +03:00 by OVERLORD · 1 comment
OVERLORD commented 2026-02-07 03:32:19 +03:00
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Originally created by @thinhlegolas on GitHub (Oct 20, 2024).

This issue respects the following points:

  • This is a bug, not a question or a configuration issue; Please visit our forum or chat rooms first to troubleshoot with volunteers, before creating a report. The links can be found here.
  • This issue is not already reported on GitHub (I've searched it).
  • I'm using an up to date version of Jellyfin Server stable, unstable or master; We generally do not support previous older versions. If possible, please update to the latest version before opening an issue.
  • I agree to follow Jellyfin's Code of Conduct.
  • This report addresses only a single issue; If you encounter multiple issues, kindly create separate reports for each one.

Description of the bug

I've been using jellyfin without issue till now. Currently any newly added movies don't have metadata downloaded automatically. Even when I click on Identify and supply IMDB ID and/or TMDB ID, it doesn't work. The log shows error.

Reproduction steps

  1. Log on to Jellyfin via browser
  2. Click on the 3 dots next to movie name and choose Identify
  3. Supply IMDB ID

What is the current bug behavior?

The cursor keeps on spinning.

What is the expected correct behavior?

It should refresh the metadata based on IMDB ID given.

Jellyfin Server version

10.9.11+

Specify commit id

No response

Specify unstable release number

No response

Specify version number

No response

Specify the build version

10.9.11

Environment

- OS: Ubuntu
- Linux Kernel: Linux version 6.8.0-45-generic (buildd@lcy02-amd64-115)
- Virtualization: Docker
- Clients: Jellyfin for Android
- Browser: Safari
- FFmpeg Version: not sure
- Playback Method: normal
- Hardware Acceleration: none
- GPU Model: none
- Plugins: TMDB
- Reverse Proxy: haproxy
- Base URL: 10.103.1.3
- Networking: host
- Storage: NAS

Jellyfin logs

[2024-10-20 04:06:30.127 +00:00] [ERR] [18] MediaBrowser.Providers.Manager.ProviderManager: Provider "TheMovieDb" failed to retrieve search results
System.Threading.Tasks.TaskCanceledException: The request was canceled due to the configured HttpClient.Timeout of 100 seconds elapsing.
 ---> System.TimeoutException: A task was canceled.
 ---> System.Threading.Tasks.TaskCanceledException: A task was canceled.
   at System.Threading.Tasks.TaskCompletionSourceWithCancellation`1.WaitWithCancellationAsync(CancellationToken cancellationToken)
   at System.Net.Http.HttpConnectionPool.SendWithVersionDetectionAndRetryAsync(HttpRequestMessage request, Boolean async, Boolean doRequestAuth, CancellationToken cancellationToken)
   at System.Net.Http.DiagnosticsHandler.SendAsyncCore(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
   at System.Net.Http.RedirectHandler.SendAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
   at System.Net.Http.HttpClient.<SendAsync>g__Core|83_0(HttpRequestMessage request, HttpCompletionOption completionOption, CancellationTokenSource cts, Boolean disposeCts, CancellationTokenSource pendingRequestsCts, CancellationToken originalCancellationToken)
   --- End of inner exception stack trace ---
   --- End of inner exception stack trace ---
   at System.Net.Http.HttpClient.HandleFailure(Exception e, Boolean telemetryStarted, HttpResponseMessage response, CancellationTokenSource cts, CancellationToken cancellationToken, CancellationTokenSource pendingRequestsCts)
   at System.Net.Http.HttpClient.<SendAsync>g__Core|83_0(HttpRequestMessage request, HttpCompletionOption completionOption, CancellationTokenSource cts, Boolean disposeCts, CancellationTokenSource pendingRequestsCts, CancellationToken originalCancellationToken)
   at TMDbLib.Rest.RestRequest.SendInternal(HttpMethod method, CancellationToken cancellationToken)
   at TMDbLib.Rest.RestRequest.Get[T](CancellationToken cancellationToken)
   at TMDbLib.Rest.RestRequestExtensions.GetOfT[T](RestRequest request, CancellationToken cancellationToken)
   at TMDbLib.Client.TMDbClient.GetConfigAsync()
   at MediaBrowser.Providers.Plugins.Tmdb.TmdbClientManager.EnsureClientConfigAsync()
   at MediaBrowser.Providers.Plugins.Tmdb.TmdbClientManager.FindByExternalIdAsync(String externalId, FindExternalSource source, String language, CancellationToken cancellationToken)
   at MediaBrowser.Providers.Plugins.Tmdb.Movies.TmdbMovieProvider.GetSearchResults(MovieInfo searchInfo, CancellationToken cancellationToken)
   at MediaBrowser.Providers.Manager.ProviderManager.GetRemoteSearchResults[TItemType,TLookupType](RemoteSearchQuery`1 searchInfo, BaseItem referenceItem, CancellationToken cancellationToken)

FFmpeg logs

No response

Client / Browser logs

No response

Relevant screenshots or videos

No response

Additional information

No response

Originally created by @thinhlegolas on GitHub (Oct 20, 2024). ### This issue respects the following points: - [X] This is a **bug**, not a question or a configuration issue; Please visit our forum or chat rooms first to troubleshoot with volunteers, before creating a report. The links can be found [here](https://jellyfin.org/contact/). - [X] This issue is **not** already reported on [GitHub](https://github.com/jellyfin/jellyfin/issues?q=is%3Aopen+is%3Aissue) _(I've searched it)_. - [X] I'm using an up to date version of Jellyfin Server stable, unstable or master; We generally do not support previous older versions. If possible, please update to the latest version before opening an issue. - [X] I agree to follow Jellyfin's [Code of Conduct](https://jellyfin.org/docs/general/community-standards.html#code-of-conduct). - [X] This report addresses only a single issue; If you encounter multiple issues, kindly create separate reports for each one. ### Description of the bug I've been using jellyfin without issue till now. Currently any newly added movies don't have metadata downloaded automatically. Even when I click on Identify and supply IMDB ID and/or TMDB ID, it doesn't work. The log shows error. ### Reproduction steps 1. Log on to Jellyfin via browser 2. Click on the 3 dots next to movie name and choose Identify 3. Supply IMDB ID ### What is the current _bug_ behavior? The cursor keeps on spinning. ### What is the expected _correct_ behavior? It should refresh the metadata based on IMDB ID given. ### Jellyfin Server version 10.9.11+ ### Specify commit id _No response_ ### Specify unstable release number _No response_ ### Specify version number _No response_ ### Specify the build version 10.9.11 ### Environment ```markdown - OS: Ubuntu - Linux Kernel: Linux version 6.8.0-45-generic (buildd@lcy02-amd64-115) - Virtualization: Docker - Clients: Jellyfin for Android - Browser: Safari - FFmpeg Version: not sure - Playback Method: normal - Hardware Acceleration: none - GPU Model: none - Plugins: TMDB - Reverse Proxy: haproxy - Base URL: 10.103.1.3 - Networking: host - Storage: NAS ``` ### Jellyfin logs ```shell [2024-10-20 04:06:30.127 +00:00] [ERR] [18] MediaBrowser.Providers.Manager.ProviderManager: Provider "TheMovieDb" failed to retrieve search results System.Threading.Tasks.TaskCanceledException: The request was canceled due to the configured HttpClient.Timeout of 100 seconds elapsing. ---> System.TimeoutException: A task was canceled. ---> System.Threading.Tasks.TaskCanceledException: A task was canceled. at System.Threading.Tasks.TaskCompletionSourceWithCancellation`1.WaitWithCancellationAsync(CancellationToken cancellationToken) at System.Net.Http.HttpConnectionPool.SendWithVersionDetectionAndRetryAsync(HttpRequestMessage request, Boolean async, Boolean doRequestAuth, CancellationToken cancellationToken) at System.Net.Http.DiagnosticsHandler.SendAsyncCore(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken) at System.Net.Http.RedirectHandler.SendAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken) at System.Net.Http.HttpClient.<SendAsync>g__Core|83_0(HttpRequestMessage request, HttpCompletionOption completionOption, CancellationTokenSource cts, Boolean disposeCts, CancellationTokenSource pendingRequestsCts, CancellationToken originalCancellationToken) --- End of inner exception stack trace --- --- End of inner exception stack trace --- at System.Net.Http.HttpClient.HandleFailure(Exception e, Boolean telemetryStarted, HttpResponseMessage response, CancellationTokenSource cts, CancellationToken cancellationToken, CancellationTokenSource pendingRequestsCts) at System.Net.Http.HttpClient.<SendAsync>g__Core|83_0(HttpRequestMessage request, HttpCompletionOption completionOption, CancellationTokenSource cts, Boolean disposeCts, CancellationTokenSource pendingRequestsCts, CancellationToken originalCancellationToken) at TMDbLib.Rest.RestRequest.SendInternal(HttpMethod method, CancellationToken cancellationToken) at TMDbLib.Rest.RestRequest.Get[T](CancellationToken cancellationToken) at TMDbLib.Rest.RestRequestExtensions.GetOfT[T](RestRequest request, CancellationToken cancellationToken) at TMDbLib.Client.TMDbClient.GetConfigAsync() at MediaBrowser.Providers.Plugins.Tmdb.TmdbClientManager.EnsureClientConfigAsync() at MediaBrowser.Providers.Plugins.Tmdb.TmdbClientManager.FindByExternalIdAsync(String externalId, FindExternalSource source, String language, CancellationToken cancellationToken) at MediaBrowser.Providers.Plugins.Tmdb.Movies.TmdbMovieProvider.GetSearchResults(MovieInfo searchInfo, CancellationToken cancellationToken) at MediaBrowser.Providers.Manager.ProviderManager.GetRemoteSearchResults[TItemType,TLookupType](RemoteSearchQuery`1 searchInfo, BaseItem referenceItem, CancellationToken cancellationToken) ``` ### FFmpeg logs _No response_ ### Client / Browser logs _No response_ ### Relevant screenshots or videos _No response_ ### Additional information _No response_
OVERLORD added the bug label 2026-02-07 03:32:19 +03:00
OVERLORD commented 2026-02-07 03:32:22 +03:00
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@thinhlegolas commented on GitHub (Oct 20, 2024):

Resolved by itself somehow after I set the Ubuntu /etc/gai.conf to prefer ipv4 over ipv6.

The command "ping -c 4 api.themoviedb.org" was not working because the IP was resolved to ipv6. After the above change i could ping without problems.

@thinhlegolas commented on GitHub (Oct 20, 2024): Resolved by itself somehow after I set the Ubuntu /etc/gai.conf to prefer ipv4 over ipv6. The command "ping -c 4 api.themoviedb.org" was not working because the IP was resolved to ipv6. After the above change i could ping without problems.
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