[Issue]: error while playing episode #6086

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opened 2026-02-07 03:01:01 +03:00 by OVERLORD · 2 comments
Owner

Originally created by @QB-Git on GitHub (Jul 3, 2024).

Please describe your bug

When I watch an episode I have many issue during playing. It's interrupt with black screen and "Une erreur sur le lecteur est arrivé. Nous allons réessayer" (An error on the player has occurred. We will try again).
It's not a problem of transcoding : no problem with other devices (pc, smartphone) and it's h264.

The problem appeared about 1 year ago. It's maybe the fault of my android tv version (android 10).

Server hardware : AOOSTAR R1
Client hardware : XGIMI Horizon (videoprojector)

My projector soc is a MT9629 https://www.mediatek.com/products/digital-tv/mt9629 capable of decoding pretty much anything.
I think the problem is related to my android version.

The jellyfin version installed of my videoproject is the last : 0.16.11.

Reproduction Steps

  • Have Jellyfin Android tv with android 10 maybe ?
  • Run an episode in 1080p .mkv with subtitle

Jellyfin Version

10.9.0

if other:

10.9.7

Environment

- OS: OpenMediaVault
- Linux Kernel: Linux openmediavault 6.1.0-21-amd64 #1 SMP PREEMPT_DYNAMIC Debian 6.1.90-1 (2024-05-03) x86_64 GNU/Linux
- Virtualization: Docker
- Clients: Android TV
- FFmpeg Version: ffmpeg version 6.0.1-Jellyfin Copyright (c) 2000-2023 the FFmpeg developers
- Playback Method: Direct Stream / Transcode
- Hardware Acceleration: QSV
- GPU Model: Intel(R) N100
- Plugins: none
- Reverse Proxy: none
- Base URL: none
- Networking: Host
- Storage: local

Jellyfin logs

https://pastebin.com/0pa8gTvP

FFmpeg logs

No response

Please attach any browser or client logs here

No response

Please attach any screenshots here

image

Code of Conduct

  • I agree to follow this project's Code of Conduct
Originally created by @QB-Git on GitHub (Jul 3, 2024). ### Please describe your bug When I watch an episode I have many issue during playing. It's interrupt with black screen and "Une erreur sur le lecteur est arrivé. Nous allons réessayer" (An error on the player has occurred. We will try again). It's not a problem of transcoding : no problem with other devices (pc, smartphone) and it's h264. The problem appeared about 1 year ago. It's maybe the fault of my android tv version (android 10). Server hardware : AOOSTAR R1 Client hardware : [XGIMI Horizon (videoprojector)](https://fr.xgimi.com/pages/horizon) My projector soc is a MT9629 https://www.mediatek.com/products/digital-tv/mt9629 capable of decoding pretty much anything. I think the problem is related to my android version. The jellyfin version installed of my videoproject is the last : 0.16.11. ### Reproduction Steps - Have Jellyfin Android tv with android 10 maybe ? - Run an episode in 1080p .mkv with subtitle ### Jellyfin Version 10.9.0 ### if other: 10.9.7 ### Environment ```markdown - OS: OpenMediaVault - Linux Kernel: Linux openmediavault 6.1.0-21-amd64 #1 SMP PREEMPT_DYNAMIC Debian 6.1.90-1 (2024-05-03) x86_64 GNU/Linux - Virtualization: Docker - Clients: Android TV - FFmpeg Version: ffmpeg version 6.0.1-Jellyfin Copyright (c) 2000-2023 the FFmpeg developers - Playback Method: Direct Stream / Transcode - Hardware Acceleration: QSV - GPU Model: Intel(R) N100 - Plugins: none - Reverse Proxy: none - Base URL: none - Networking: Host - Storage: local ``` ### Jellyfin logs ```shell https://pastebin.com/0pa8gTvP ``` ### FFmpeg logs _No response_ ### Please attach any browser or client logs here _No response_ ### Please attach any screenshots here ![image](https://github.com/jellyfin/jellyfin/assets/31781028/040b863f-db16-45ca-bd1a-1c2078e8bc95) ### Code of Conduct - [X] I agree to follow this project's Code of Conduct
OVERLORD added the bug label 2026-02-07 03:01:01 +03:00
Author
Owner

@jellyfin-bot commented on GitHub (Jul 3, 2024):

Hi, it seems like your issue report has the following item(s) that need to be addressed:

  • The format of the environment section has been altered from the template.

This is an automated message, currently under testing. Please file an issue here if you encounter any problems.

@jellyfin-bot commented on GitHub (Jul 3, 2024): Hi, it seems like your issue report has the following item(s) that need to be addressed: - The format of the environment section has been altered from the template. This is an automated message, currently under testing. Please file an issue [here](https://github.com/jellyfin/jellyfin-triage-scripts/issues) if you encounter any problems.
Author
Owner

@felix920506 commented on GitHub (Jul 3, 2024):

This does not look like an actual Jellyfin bug. Please head to our chat rooms or forum for support. https://jellyfin.org/contact

@felix920506 commented on GitHub (Jul 3, 2024): This does not look like an actual Jellyfin bug. Please head to our chat rooms or forum for support. https://jellyfin.org/contact
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Reference: starred/jellyfin#6086