starred/jellyfin
1
0
Fork 0
mirror of https://github.com/jellyfin/jellyfin.git synced 2026-05-04 18:09:12 +03:00
Code Issues 822 Packages Projects Releases 10 Wiki Activity

[Issue]: Black screen when playing "fully compatible media". #6083

New Issue
Closed
opened 2026-02-07 03:00:20 +03:00 by OVERLORD · 5 comments
OVERLORD commented 2026-02-07 03:00:20 +03:00
Owner
Copy Link

Originally created by @frenchiveruti on GitHub (Jul 3, 2024).

Please describe your bug

Hello everyone.

I'm having the following issue:
When I try to play a specific video file on my Jellyfin server I get a black screen and I can hear audio, but no video.

I'm running jellyfin on OMV on an i5-4590 with 16GB of RAM.
The JF server is connected directly onto the router via a 1Gbps ethernet cable.
I am using an Onn 4K device on a Samsung TV also 4K, connected via the HDMI provided by the Onn device.
The Onn is connected to my LAN via WiFi (has no ETH port) and running on a 5.8Ghz network.
I am running the latest version of Jellyfin, 10.9.7
The Onn is using v0.16.11

I have a media file that is a REMUX 4K file with the following characteristics for the video:

Video
ID                          : 1
ID in the original source m : 4113 (0x1011)
Format                      : HEVC
Format/Info                 : High Efficiency Video Coding
Format profile              : Main 10@L5.1@High
HDR format                  : Dolby Vision, Version 1.0, Profile 7.6, dvhe.07.06, BL+EL+RPU, no metadata compression, Blu-ray compatible / SMPTE ST 2086, Version HDR10, HDR10 compatible
Codec ID                    : V_MPEGH/ISO/HEVC
Duration                    : 1 h 35 min
Bit rate                    : 70.2 Mb/s
Width                       : 3 840 pixels
Height                      : 2 160 pixels
Display aspect ratio        : 16:9
Frame rate mode             : Constant
Frame rate                  : 23.976 (24000/1001) FPS
Color space                 : YUV
Chroma subsampling          : 4:2:0 (Type 2)
Bit depth                   : 10 bits
Bits/(Pixel*Frame)          : 0.353
Stream size                 : 47.0 GiB (82%)
Language                    : English
Default                     : Yes
Forced                      : No
Color range                 : Limited
Color primaries             : BT.2020
Transfer characteristics    : PQ
Matrix coefficients         : BT.2020 non-constant
Mastering display color pri : Display P3
Mastering display luminance : min: 0.0020 cd/m2, max: 1000 cd/m2
Maximum Content Light Level : 10000 cd/m2
Maximum Frame-Average Light : 1578 cd/m2
Original source medium      : Blu-ray

I would like to know how do I start troubleshooting this, and where can the issue be.
The Jellyfin web admin panel says that the file is being played "natively" with full support

Reproduction Steps

none, unless you can mirror my exact setup, happy to provide it.

Jellyfin Version

10.9.0

if other:

No response

Environment

- OS: OMV 7.3.0-3; Debian Sandworm
- Linux Kernel: 6.1.0-22-amd64
- Virtualization: Docker
- Clients: 1
- Browser: Onn 4K JF TV App
- FFmpeg Version: Whatever it's brought with Docker Image
- Playback Method: JF Android App 
- Hardware Acceleration: Yes
- GPU Model: i5-4590 integrated
- Plugins: OpenSubtitles
- Reverse Proxy: no
- Base URL: none
- Networking: Server: eth 1Gbps, host: Wifi 5.8Ghz
- Storage: local

Jellyfin logs

https://pastie.dev/JoAQ42.applescript

FFmpeg logs

https://pastie.dev/65cSRN.x86asm

Please attach any browser or client logs here

No response

Please attach any screenshots here

image

Code of Conduct

  • I agree to follow this project's Code of Conduct
Originally created by @frenchiveruti on GitHub (Jul 3, 2024). ### Please describe your bug Hello everyone. I'm having the following issue: **When I try to play a specific video file on my Jellyfin server I get a black screen and I can hear audio, but no video.** I'm running jellyfin on OMV on an i5-4590 with 16GB of RAM. The JF server is connected directly onto the router via a 1Gbps ethernet cable. I am using an Onn 4K device on a Samsung TV also 4K, connected via the HDMI provided by the Onn device. The Onn is connected to my LAN via WiFi (has no ETH port) and running on a 5.8Ghz network. I am running the latest version of Jellyfin, 10.9.7 The Onn is using v0.16.11 I have a media file that is a REMUX 4K file with the following characteristics for the video: ``` Video ID : 1 ID in the original source m : 4113 (0x1011) Format : HEVC Format/Info : High Efficiency Video Coding Format profile : Main 10@L5.1@High HDR format : Dolby Vision, Version 1.0, Profile 7.6, dvhe.07.06, BL+EL+RPU, no metadata compression, Blu-ray compatible / SMPTE ST 2086, Version HDR10, HDR10 compatible Codec ID : V_MPEGH/ISO/HEVC Duration : 1 h 35 min Bit rate : 70.2 Mb/s Width : 3 840 pixels Height : 2 160 pixels Display aspect ratio : 16:9 Frame rate mode : Constant Frame rate : 23.976 (24000/1001) FPS Color space : YUV Chroma subsampling : 4:2:0 (Type 2) Bit depth : 10 bits Bits/(Pixel*Frame) : 0.353 Stream size : 47.0 GiB (82%) Language : English Default : Yes Forced : No Color range : Limited Color primaries : BT.2020 Transfer characteristics : PQ Matrix coefficients : BT.2020 non-constant Mastering display color pri : Display P3 Mastering display luminance : min: 0.0020 cd/m2, max: 1000 cd/m2 Maximum Content Light Level : 10000 cd/m2 Maximum Frame-Average Light : 1578 cd/m2 Original source medium : Blu-ray ``` I would like to know how do I start troubleshooting this, and where can the issue be. The Jellyfin web admin panel says that the file is being played "natively" with full support ### Reproduction Steps none, unless you can mirror my exact setup, happy to provide it. ### Jellyfin Version 10.9.0 ### if other: _No response_ ### Environment ```markdown - OS: OMV 7.3.0-3; Debian Sandworm - Linux Kernel: 6.1.0-22-amd64 - Virtualization: Docker - Clients: 1 - Browser: Onn 4K JF TV App - FFmpeg Version: Whatever it's brought with Docker Image - Playback Method: JF Android App - Hardware Acceleration: Yes - GPU Model: i5-4590 integrated - Plugins: OpenSubtitles - Reverse Proxy: no - Base URL: none - Networking: Server: eth 1Gbps, host: Wifi 5.8Ghz - Storage: local ``` ### Jellyfin logs ```shell https://pastie.dev/JoAQ42.applescript ``` ### FFmpeg logs ```shell https://pastie.dev/65cSRN.x86asm ``` ### Please attach any browser or client logs here _No response_ ### Please attach any screenshots here ![image](https://github.com/jellyfin/jellyfin/assets/1095997/f65e35a8-9e13-41c7-af85-94180255ce64) ### Code of Conduct - [X] I agree to follow this project's Code of Conduct
OVERLORD added the buginvalid labels 2026-02-07 03:00:20 +03:00
OVERLORD commented 2026-02-07 03:00:25 +03:00
Author
Owner
Copy Link

@jellyfin-bot commented on GitHub (Jul 3, 2024):

Hi, it seems like your issue report has the following item(s) that need to be addressed:

  • You have not provided the ffmpeg log unaltered from the server. Please provide a valid ffmpeg log.

This is an automated message, currently under testing. Please file an issue here if you encounter any problems.

@jellyfin-bot commented on GitHub (Jul 3, 2024): Hi, it seems like your issue report has the following item(s) that need to be addressed: - You have not provided the ffmpeg log unaltered from the server. Please provide a valid ffmpeg log. This is an automated message, currently under testing. Please file an issue [here](https://github.com/jellyfin/jellyfin-triage-scripts/issues) if you encounter any problems.
OVERLORD commented 2026-02-07 03:00:28 +03:00
Author
Owner
Copy Link

@frenchiveruti commented on GitHub (Jul 3, 2024):

No ffmpeg log can be attached as the video is played in Direct Playing

@frenchiveruti commented on GitHub (Jul 3, 2024): No ffmpeg log can be attached as the video is played in Direct Playing
OVERLORD commented 2026-02-07 03:00:30 +03:00
Author
Owner
Copy Link

@felix920506 commented on GitHub (Jul 3, 2024):

Closing invalid report.
External paste services should NOT be used when submitting logs.
Please open a new report that follows the instructions on the template.

@felix920506 commented on GitHub (Jul 3, 2024): Closing invalid report. External paste services should NOT be used when submitting logs. Please open a new report that follows the instructions on the template.
OVERLORD commented 2026-02-07 03:00:32 +03:00
Author
Owner
Copy Link

@frenchiveruti commented on GitHub (Jul 3, 2024):

Closing invalid report. External paste services should NOT be used when submitting logs. Please open a new report that follows the instructions on the template.

There's a character limit of 65k on github, how do you suggest I go around that hard-limit?

@frenchiveruti commented on GitHub (Jul 3, 2024): > Closing invalid report. External paste services should NOT be used when submitting logs. Please open a new report that follows the instructions on the template. There's a character limit of 65k on github, how do you suggest I go around that hard-limit?
OVERLORD commented 2026-02-07 03:00:33 +03:00
Author
Owner
Copy Link

@felix920506 commented on GitHub (Jul 3, 2024):

Upload the file as an attachment

@felix920506 commented on GitHub (Jul 3, 2024): Upload the file as an attachment
Sign in to join this conversation.
No Branch/Tag Specified
Branches Tags
Labels
Clear labels
EFjellyfin.db
area:database
awaiting-feedback
backend
blocked
breaking change: web api
bug
build
ci
confirmed
discussion needed
dotnet future
downstream
duplicate
enhancement
feature
future
github-actions
good first issue
hdr
help wanted
invalid
investigation
librarydb
live-tv
lyrics
media playback
music
needs testing
nuget
performance
platform
pull-request
Mirrored from GitHub Pull Request
 question
regression
release critical
requires-web
roadmap
security
security
stale
support
syncplay
ui & ux
upstream
wontfix
No Label bug invalid
Milestone
No items
No Milestone
Projects
Clear projects
No project
Assignees
Clear assignees
OVERLORD
No Assignees
1 Participants
Notifications
Due Date
No due date set.
Dependencies

No dependencies set.

Reference: starred/jellyfin#6083
Delete Branch "%!s()"

Deleting a branch is permanent. Although the deleted branch may continue to exist for a short time before it actually gets removed, it CANNOT be undone in most cases. Continue?