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[Issue]: Web Client Stops/Freezes Playback #5887
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Originally created by @weatherluvr on GitHub (May 30, 2024).
Please describe your bug
Ever since 10.9.2 (maybe 10.9.1...I didn't upload anything new between 10.9.1 and 10.9.2 iirc), every new video file I've added to Jellyfin that has chapters stops playing at around 5 minutes and 40 seconds. But this is only happening on the Jellyfin web client (no matter which browser and if on incognito or not) and is not happening on the Android app. When I go onto the dashboard, I can see the time run from the freeze time to, at most, one minute past the freeze time like it's a buffer or transcode issue. I have no issues with video files of the same type uploaded prior to 10.9.2 nor do I have issues with video files that do not have chapters that have been uploaded after upgrading to 10.9.2. There have been no changes to the software I've been using to get the video files from, nor the method in which I've been grabbing them. Have turned off/on various plugins to ensure it's not them and had no change. Played the files directly in VLC without issue. Use mkv file types if that matters.
apologies in advance as this is my first issue report so I may have not done the logs correctly...n00b status
Reproduction Steps
With 10.9.2+ running, use any browser to play a movie with chapters that was added to Jellyfin after updating to at least 10.9.2. Movie will freeze at about 5 minutes and 40 seconds.
Jellyfin Version
10.9.0
if other:
10.9.3
Environment
Jellyfin logs
FFmpeg logs
Please attach any browser or client logs here
No response
Please attach any screenshots here
No response
Code of Conduct
@jellyfin-bot commented on GitHub (May 30, 2024):
Hi, it seems like your issue report has the following item(s) that need to be addressed:
This is an automated message, currently under testing. Please file an issue here if you encounter any problems.
@THX723 commented on GitHub (May 30, 2024):
I have also noticed the same freezing.
@zzzealed commented on GitHub (Jun 1, 2024):
My videos freeze too. Usually around 1/4 in.
FFmpeg and Jellyfin logs says nothing of notice, atleast at the timestamps of when I notice the freeze. Skipping forwards in the video lets the playback continue, but if you return to the timestamp of the freeze, it will take about a minute to resume. On both Firefox and Chrome.
Neither my CPU, RAM or GPU has abnormal usage when this happens either.
Also didn't happen pre 10.9
Jellyfin logs:
FFmpeg logs:
@alanorth commented on GitHub (Jun 4, 2024):
I started having this issue after upgrading to 10.9.x as well. For me it happens on webOS when playing media files with
dvd_subtitleaka "DVDSUB" subtitles. Jellyfin starts transcoding, playback freezes, and never continues.I notice your media file has DVD subs too. Can you try with another media file on the same client to see if it happens there too?
@zzzealed commented on GitHub (Jun 5, 2024):
@alanorth Happens with all kinds of subtitles, even though not even used during playback
@fluffymadness commented on GitHub (Jun 9, 2024):
Can an also confirm this behavior with files that have pgsspub on webos, newest firmware on lg oled g3. When subtitles are off, file plays instantly. If i turn on subs. Transcoding should start, and according to server logs it is transcoding, but what i get instead on the client is a black picture. If i wait for a minute sometimes I'm lucky and the file plays. But most of the time, nothing happens and after a minute or so a popup appears with the following: "Restarting this application to free up space", then jellyfin restarts.
Playing the same file with subs on my chromecast with google tv. Video starts instantly without any troubles.
@deathtrapz commented on GitHub (Jul 25, 2024):
On 10.9.8 and also have the same issue, seems to be more stuttering when Dolby vision remuxing is active - not sure if it’s related or a separate kettle of fish
@felix920506 commented on GitHub (Sep 8, 2024):
Does this happen if you disable all plugins?
@gnattu commented on GitHub (Sep 8, 2024):
LG TV users experiencing this is due to a separate bug with underperforming LG webOS HLS implementation for dolby vision or HDR videos and is not the same issue the OP describes. The OP issue should be the db IO hang issue for early 10.9 versions.
@felix920506 commented on GitHub (Sep 8, 2024):
Closing this as it should already be fixed for all non WebOS clients. WebOS clients should instead head to the WebOS client repo.