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[Issue]: "Connection Failure" when trying to log in #5710

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opened 2026-02-07 02:10:39 +03:00 by OVERLORD · 8 comments
OVERLORD commented 2026-02-07 02:10:39 +03:00
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Originally created by @roydbt on GitHub (May 12, 2024).

Please describe your bug

I've jsut updated to 10.9.0, and when I went to check the new web interface there was no media on the home page. I tried to disconnect and reconnect, only to discover that I can't log in using the same credentials as before. The full message is:

Connection Failure
We're unable to connect to the selected server right now. Please ensure it is running and try again.

I could not get more complete logs as right now it is stuck on the loading spinner in the web interface and no exceptions were thrown in the logs, only the first few line over and over again.

Reproduction Steps

  1. Log on to the web interface
  2. Notice how the spinner is still there despite everything loaded up
  3. Click on "Manual Login"
  4. Enter your credentials
  5. See this error on screen

Jellyfin Version

10.9.0

if other:

No response

Environment

- OS: Raspberry Pi OS bookworm
- Linux Kernel: 6.6.20+rpt-rpi-2712
- Virtualization: Docker
- Clients: Browser
- Browser: Safari 17.4.1
- FFmpeg Version: 6.0.1-Jellyfin
- Playback Method: Direct Play
- Hardware Acceleration: none
- GPU Model: none
- Plugins: none
- Reverse Proxy: nginx
- Base URL: none
- Networking: NAT
- Storage: local

Jellyfin logs

[21:29:09] [INF] [3] Jellyfin.Api.Auth.CustomAuthenticationHandler: CustomAuthentication was not authenticated. Failure message: Invalid token.
[21:29:09] [INF] [3] Jellyfin.Api.Auth.CustomAuthenticationHandler: CustomAuthentication was not authenticated. Failure message: Invalid token.
[21:29:09] [INF] [10] Jellyfin.Api.Auth.CustomAuthenticationHandler: CustomAuthentication was not authenticated. Failure message: Invalid token.
[21:29:09] [INF] [10] Jellyfin.Api.Auth.CustomAuthenticationHandler: CustomAuthentication was not authenticated. Failure message: Invalid token.
[21:29:09] [INF] [10] Jellyfin.Api.Auth.CustomAuthenticationHandler: AuthenticationScheme: CustomAuthentication was challenged.
[21:29:09] [INF] [10] Jellyfin.Api.Auth.CustomAuthenticationHandler: CustomAuthentication was not authenticated. Failure message: Invalid token.
[21:29:09] [INF] [10] Jellyfin.Api.Auth.CustomAuthenticationHandler: CustomAuthentication was not authenticated. Failure message: Invalid token.
[21:29:09] [INF] [10] Jellyfin.Api.Auth.CustomAuthenticationHandler: AuthenticationScheme: CustomAuthentication was challenged.
[21:29:09] [INF] [22] Jellyfin.Api.Auth.CustomAuthenticationHandler: CustomAuthentication was not authenticated. Failure message: Invalid token.
[21:29:09] [ERR] [22] Jellyfin.Api.Middleware.ExceptionMiddleware: Error processing request: Invalid token. URL GET /socket.
[21:29:09] [INF] [3] Jellyfin.Api.Auth.CustomAuthenticationHandler: CustomAuthentication was not authenticated. Failure message: Invalid token.
[21:29:09] [INF] [19] Jellyfin.Api.Auth.CustomAuthenticationHandler: CustomAuthentication was not authenticated. Failure message: Invalid token.
[21:29:09] [ERR] [22] Microsoft.EntityFrameworkCore.Query: An exception occurred while iterating over the results of a query for context type 'Jellyfin.Server.Implementations.JellyfinDbContext'.
System.ArgumentException: The value cannot be an empty string. (Parameter 'passwordResetProviderId')
   at System.ArgumentException.ThrowNullOrEmptyException(String argument, String paramName)
   at System.ArgumentException.ThrowIfNullOrEmpty(String argument, String paramName)
   at Jellyfin.Data.Entities.User..ctor(String username, String authenticationProviderId, String passwordResetProviderId)
   at lambda_method43(Closure, QueryContext, DbDataReader, ResultContext, SplitQueryResultCoordinator)
   at Microsoft.EntityFrameworkCore.Query.Internal.SplitQueryingEnumerable`1.Enumerator.MoveNext()
System.ArgumentException: The value cannot be an empty string. (Parameter 'passwordResetProviderId')
   at System.ArgumentException.ThrowNullOrEmptyException(String argument, String paramName)
   at System.ArgumentException.ThrowIfNullOrEmpty(String argument, String paramName)
   at Jellyfin.Data.Entities.User..ctor(String username, String authenticationProviderId, String passwordResetProviderId)
   at lambda_method43(Closure, QueryContext, DbDataReader, ResultContext, SplitQueryResultCoordinator)
   at Microsoft.EntityFrameworkCore.Query.Internal.SplitQueryingEnumerable`1.Enumerator.MoveNext()
[21:29:09] [ERR] [22] Jellyfin.Api.Middleware.ExceptionMiddleware: Error processing request. URL GET /users/public.
System.ArgumentException: The value cannot be an empty string. (Parameter 'passwordResetProviderId')
   at System.ArgumentException.ThrowNullOrEmptyException(String argument, String paramName)
   at System.ArgumentException.ThrowIfNullOrEmpty(String argument, String paramName)
   at Jellyfin.Data.Entities.User..ctor(String username, String authenticationProviderId, String passwordResetProviderId)
   at lambda_method43(Closure, QueryContext, DbDataReader, ResultContext, SplitQueryResultCoordinator)
   at Microsoft.EntityFrameworkCore.Query.Internal.SplitQueryingEnumerable`1.Enumerator.MoveNext()
   at System.Collections.Generic.List`1..ctor(IEnumerable`1 collection)
   at System.Linq.Enumerable.ToList[TSource](IEnumerable`1 source)
   at Jellyfin.Server.Implementations.Users.UserManager.get_Users()
   at Jellyfin.Api.Controllers.UserController.Get(Nullable`1 isHidden, Nullable`1 isDisabled, Boolean filterByDevice, Boolean filterByNetwork)
   at Jellyfin.Api.Controllers.UserController.GetPublicUsers()
   at lambda_method18(Closure, Object, Object[])
   at Microsoft.AspNetCore.Mvc.Infrastructure.ActionMethodExecutor.SyncObjectResultExecutor.Execute(ActionContext actionContext, IActionResultTypeMapper mapper, ObjectMethodExecutor executor, Object controller, Object[] arguments)
   at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.InvokeActionMethodAsync()
   at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.Next(State& next, Scope& scope, Object& state, Boolean& isCompleted)
   at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.InvokeNextActionFilterAsync()
--- End of stack trace from previous location ---
   at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.Rethrow(ActionExecutedContextSealed context)
   at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.Next(State& next, Scope& scope, Object& state, Boolean& isCompleted)
   at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.InvokeInnerFilterAsync()
--- End of stack trace from previous location ---
   at Microsoft.AspNetCore.Mvc.Infrastructure.ResourceInvoker.<InvokeNextResourceFilter>g__Awaited|25_0(ResourceInvoker invoker, Task lastTask, State next, Scope scope, Object state, Boolean isCompleted)
   at Microsoft.AspNetCore.Mvc.Infrastructure.ResourceInvoker.Rethrow(ResourceExecutedContextSealed context)
   at Microsoft.AspNetCore.Mvc.Infrastructure.ResourceInvoker.Next(State& next, Scope& scope, Object& state, Boolean& isCompleted)
   at Microsoft.AspNetCore.Mvc.Infrastructure.ResourceInvoker.InvokeFilterPipelineAsync()
--- End of stack trace from previous location ---
   at Microsoft.AspNetCore.Mvc.Infrastructure.ResourceInvoker.<InvokeAsync>g__Awaited|17_0(ResourceInvoker invoker, Task task, IDisposable scope)
   at Microsoft.AspNetCore.Mvc.Infrastructure.ResourceInvoker.<InvokeAsync>g__Awaited|17_0(ResourceInvoker invoker, Task task, IDisposable scope)
   at Jellyfin.Api.Middleware.ServerStartupMessageMiddleware.Invoke(HttpContext httpContext, IServerApplicationHost serverApplicationHost, ILocalizationManager localizationManager)
   at Jellyfin.Api.Middleware.WebSocketHandlerMiddleware.Invoke(HttpContext httpContext, IWebSocketManager webSocketManager)
   at Jellyfin.Api.Middleware.IPBasedAccessValidationMiddleware.Invoke(HttpContext httpContext, INetworkManager networkManager)
   at Jellyfin.Api.Middleware.LanFilteringMiddleware.Invoke(HttpContext httpContext, INetworkManager networkManager, IServerConfigurationManager serverConfigurationManager)
   at Microsoft.AspNetCore.Authorization.AuthorizationMiddleware.Invoke(HttpContext context)
   at Jellyfin.Api.Middleware.QueryStringDecodingMiddleware.Invoke(HttpContext httpContext)
   at Swashbuckle.AspNetCore.ReDoc.ReDocMiddleware.Invoke(HttpContext httpContext)
   at Swashbuckle.AspNetCore.SwaggerUI.SwaggerUIMiddleware.Invoke(HttpContext httpContext)
   at Swashbuckle.AspNetCore.Swagger.SwaggerMiddleware.Invoke(HttpContext httpContext, ISwaggerProvider swaggerProvider)
   at Microsoft.AspNetCore.Authentication.AuthenticationMiddleware.Invoke(HttpContext context)
   at Jellyfin.Api.Middleware.RobotsRedirectionMiddleware.Invoke(HttpContext httpContext)
   at Jellyfin.Api.Middleware.LegacyEmbyRouteRewriteMiddleware.Invoke(HttpContext httpContext)
   at Microsoft.AspNetCore.ResponseCompression.ResponseCompressionMiddleware.InvokeCore(HttpContext context)
   at Jellyfin.Api.Middleware.ResponseTimeMiddleware.Invoke(HttpContext context, IServerConfigurationManager serverConfigurationManager)
   at Jellyfin.Api.Middleware.ExceptionMiddleware.Invoke(HttpContext context)
[21:29:15] [INF] [19] Jellyfin.Api.Auth.CustomAuthenticationHandler: CustomAuthentication was not authenticated. Failure message: Invalid token.
[21:29:15] [INF] [19] Jellyfin.Api.Auth.CustomAuthenticationHandler: CustomAuthentication was not authenticated. Failure message: Invalid token.
[21:29:15] [INF] [19] Jellyfin.Api.Auth.CustomAuthenticationHandler: AuthenticationScheme: CustomAuthentication was challenged.
[21:29:15] [INF] [20] Jellyfin.Api.Auth.CustomAuthenticationHandler: CustomAuthentication was not authenticated. Failure message: Invalid token.
[21:29:15] [INF] [20] Jellyfin.Api.Auth.CustomAuthenticationHandler: CustomAuthentication was not authenticated. Failure message: Invalid token.
[21:29:15] [INF] [20] Jellyfin.Api.Auth.CustomAuthenticationHandler: AuthenticationScheme: CustomAuthentication was challenged.

FFmpeg logs

No response

Please attach any browser or client logs here

No response

Please attach any screenshots here

No response

Code of Conduct

  • I agree to follow this project's Code of Conduct
Originally created by @roydbt on GitHub (May 12, 2024). ### Please describe your bug I've jsut updated to 10.9.0, and when I went to check the new web interface there was no media on the home page. I tried to disconnect and reconnect, only to discover that I can't log in using the same credentials as before. The full message is: ``` Connection Failure We're unable to connect to the selected server right now. Please ensure it is running and try again. ``` I could not get more complete logs as right now it is stuck on the loading spinner in the web interface and no exceptions were thrown in the logs, only the first few line over and over again. ### Reproduction Steps 1. Log on to the web interface 2. Notice how the spinner is still there despite everything loaded up 3. Click on "Manual Login" 4. Enter your credentials 5. See this error on screen ### Jellyfin Version 10.9.0 ### if other: _No response_ ### Environment ```markdown - OS: Raspberry Pi OS bookworm - Linux Kernel: 6.6.20+rpt-rpi-2712 - Virtualization: Docker - Clients: Browser - Browser: Safari 17.4.1 - FFmpeg Version: 6.0.1-Jellyfin - Playback Method: Direct Play - Hardware Acceleration: none - GPU Model: none - Plugins: none - Reverse Proxy: nginx - Base URL: none - Networking: NAT - Storage: local ``` ### Jellyfin logs ```shell [21:29:09] [INF] [3] Jellyfin.Api.Auth.CustomAuthenticationHandler: CustomAuthentication was not authenticated. Failure message: Invalid token. [21:29:09] [INF] [3] Jellyfin.Api.Auth.CustomAuthenticationHandler: CustomAuthentication was not authenticated. Failure message: Invalid token. [21:29:09] [INF] [10] Jellyfin.Api.Auth.CustomAuthenticationHandler: CustomAuthentication was not authenticated. Failure message: Invalid token. [21:29:09] [INF] [10] Jellyfin.Api.Auth.CustomAuthenticationHandler: CustomAuthentication was not authenticated. Failure message: Invalid token. [21:29:09] [INF] [10] Jellyfin.Api.Auth.CustomAuthenticationHandler: AuthenticationScheme: CustomAuthentication was challenged. [21:29:09] [INF] [10] Jellyfin.Api.Auth.CustomAuthenticationHandler: CustomAuthentication was not authenticated. Failure message: Invalid token. [21:29:09] [INF] [10] Jellyfin.Api.Auth.CustomAuthenticationHandler: CustomAuthentication was not authenticated. Failure message: Invalid token. [21:29:09] [INF] [10] Jellyfin.Api.Auth.CustomAuthenticationHandler: AuthenticationScheme: CustomAuthentication was challenged. [21:29:09] [INF] [22] Jellyfin.Api.Auth.CustomAuthenticationHandler: CustomAuthentication was not authenticated. Failure message: Invalid token. [21:29:09] [ERR] [22] Jellyfin.Api.Middleware.ExceptionMiddleware: Error processing request: Invalid token. URL GET /socket. [21:29:09] [INF] [3] Jellyfin.Api.Auth.CustomAuthenticationHandler: CustomAuthentication was not authenticated. Failure message: Invalid token. [21:29:09] [INF] [19] Jellyfin.Api.Auth.CustomAuthenticationHandler: CustomAuthentication was not authenticated. Failure message: Invalid token. [21:29:09] [ERR] [22] Microsoft.EntityFrameworkCore.Query: An exception occurred while iterating over the results of a query for context type 'Jellyfin.Server.Implementations.JellyfinDbContext'. System.ArgumentException: The value cannot be an empty string. (Parameter 'passwordResetProviderId') at System.ArgumentException.ThrowNullOrEmptyException(String argument, String paramName) at System.ArgumentException.ThrowIfNullOrEmpty(String argument, String paramName) at Jellyfin.Data.Entities.User..ctor(String username, String authenticationProviderId, String passwordResetProviderId) at lambda_method43(Closure, QueryContext, DbDataReader, ResultContext, SplitQueryResultCoordinator) at Microsoft.EntityFrameworkCore.Query.Internal.SplitQueryingEnumerable`1.Enumerator.MoveNext() System.ArgumentException: The value cannot be an empty string. (Parameter 'passwordResetProviderId') at System.ArgumentException.ThrowNullOrEmptyException(String argument, String paramName) at System.ArgumentException.ThrowIfNullOrEmpty(String argument, String paramName) at Jellyfin.Data.Entities.User..ctor(String username, String authenticationProviderId, String passwordResetProviderId) at lambda_method43(Closure, QueryContext, DbDataReader, ResultContext, SplitQueryResultCoordinator) at Microsoft.EntityFrameworkCore.Query.Internal.SplitQueryingEnumerable`1.Enumerator.MoveNext() [21:29:09] [ERR] [22] Jellyfin.Api.Middleware.ExceptionMiddleware: Error processing request. URL GET /users/public. System.ArgumentException: The value cannot be an empty string. (Parameter 'passwordResetProviderId') at System.ArgumentException.ThrowNullOrEmptyException(String argument, String paramName) at System.ArgumentException.ThrowIfNullOrEmpty(String argument, String paramName) at Jellyfin.Data.Entities.User..ctor(String username, String authenticationProviderId, String passwordResetProviderId) at lambda_method43(Closure, QueryContext, DbDataReader, ResultContext, SplitQueryResultCoordinator) at Microsoft.EntityFrameworkCore.Query.Internal.SplitQueryingEnumerable`1.Enumerator.MoveNext() at System.Collections.Generic.List`1..ctor(IEnumerable`1 collection) at System.Linq.Enumerable.ToList[TSource](IEnumerable`1 source) at Jellyfin.Server.Implementations.Users.UserManager.get_Users() at Jellyfin.Api.Controllers.UserController.Get(Nullable`1 isHidden, Nullable`1 isDisabled, Boolean filterByDevice, Boolean filterByNetwork) at Jellyfin.Api.Controllers.UserController.GetPublicUsers() at lambda_method18(Closure, Object, Object[]) at Microsoft.AspNetCore.Mvc.Infrastructure.ActionMethodExecutor.SyncObjectResultExecutor.Execute(ActionContext actionContext, IActionResultTypeMapper mapper, ObjectMethodExecutor executor, Object controller, Object[] arguments) at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.InvokeActionMethodAsync() at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.Next(State& next, Scope& scope, Object& state, Boolean& isCompleted) at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.InvokeNextActionFilterAsync() --- End of stack trace from previous location --- at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.Rethrow(ActionExecutedContextSealed context) at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.Next(State& next, Scope& scope, Object& state, Boolean& isCompleted) at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.InvokeInnerFilterAsync() --- End of stack trace from previous location --- at Microsoft.AspNetCore.Mvc.Infrastructure.ResourceInvoker.<InvokeNextResourceFilter>g__Awaited|25_0(ResourceInvoker invoker, Task lastTask, State next, Scope scope, Object state, Boolean isCompleted) at Microsoft.AspNetCore.Mvc.Infrastructure.ResourceInvoker.Rethrow(ResourceExecutedContextSealed context) at Microsoft.AspNetCore.Mvc.Infrastructure.ResourceInvoker.Next(State& next, Scope& scope, Object& state, Boolean& isCompleted) at Microsoft.AspNetCore.Mvc.Infrastructure.ResourceInvoker.InvokeFilterPipelineAsync() --- End of stack trace from previous location --- at Microsoft.AspNetCore.Mvc.Infrastructure.ResourceInvoker.<InvokeAsync>g__Awaited|17_0(ResourceInvoker invoker, Task task, IDisposable scope) at Microsoft.AspNetCore.Mvc.Infrastructure.ResourceInvoker.<InvokeAsync>g__Awaited|17_0(ResourceInvoker invoker, Task task, IDisposable scope) at Jellyfin.Api.Middleware.ServerStartupMessageMiddleware.Invoke(HttpContext httpContext, IServerApplicationHost serverApplicationHost, ILocalizationManager localizationManager) at Jellyfin.Api.Middleware.WebSocketHandlerMiddleware.Invoke(HttpContext httpContext, IWebSocketManager webSocketManager) at Jellyfin.Api.Middleware.IPBasedAccessValidationMiddleware.Invoke(HttpContext httpContext, INetworkManager networkManager) at Jellyfin.Api.Middleware.LanFilteringMiddleware.Invoke(HttpContext httpContext, INetworkManager networkManager, IServerConfigurationManager serverConfigurationManager) at Microsoft.AspNetCore.Authorization.AuthorizationMiddleware.Invoke(HttpContext context) at Jellyfin.Api.Middleware.QueryStringDecodingMiddleware.Invoke(HttpContext httpContext) at Swashbuckle.AspNetCore.ReDoc.ReDocMiddleware.Invoke(HttpContext httpContext) at Swashbuckle.AspNetCore.SwaggerUI.SwaggerUIMiddleware.Invoke(HttpContext httpContext) at Swashbuckle.AspNetCore.Swagger.SwaggerMiddleware.Invoke(HttpContext httpContext, ISwaggerProvider swaggerProvider) at Microsoft.AspNetCore.Authentication.AuthenticationMiddleware.Invoke(HttpContext context) at Jellyfin.Api.Middleware.RobotsRedirectionMiddleware.Invoke(HttpContext httpContext) at Jellyfin.Api.Middleware.LegacyEmbyRouteRewriteMiddleware.Invoke(HttpContext httpContext) at Microsoft.AspNetCore.ResponseCompression.ResponseCompressionMiddleware.InvokeCore(HttpContext context) at Jellyfin.Api.Middleware.ResponseTimeMiddleware.Invoke(HttpContext context, IServerConfigurationManager serverConfigurationManager) at Jellyfin.Api.Middleware.ExceptionMiddleware.Invoke(HttpContext context) [21:29:15] [INF] [19] Jellyfin.Api.Auth.CustomAuthenticationHandler: CustomAuthentication was not authenticated. Failure message: Invalid token. [21:29:15] [INF] [19] Jellyfin.Api.Auth.CustomAuthenticationHandler: CustomAuthentication was not authenticated. Failure message: Invalid token. [21:29:15] [INF] [19] Jellyfin.Api.Auth.CustomAuthenticationHandler: AuthenticationScheme: CustomAuthentication was challenged. [21:29:15] [INF] [20] Jellyfin.Api.Auth.CustomAuthenticationHandler: CustomAuthentication was not authenticated. Failure message: Invalid token. [21:29:15] [INF] [20] Jellyfin.Api.Auth.CustomAuthenticationHandler: CustomAuthentication was not authenticated. Failure message: Invalid token. [21:29:15] [INF] [20] Jellyfin.Api.Auth.CustomAuthenticationHandler: AuthenticationScheme: CustomAuthentication was challenged. ``` ### FFmpeg logs _No response_ ### Please attach any browser or client logs here _No response_ ### Please attach any screenshots here _No response_ ### Code of Conduct - [X] I agree to follow this project's Code of Conduct
OVERLORD added the bug label 2026-02-07 02:10:39 +03:00
OVERLORD commented 2026-02-07 02:10:42 +03:00
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@crobibero commented on GitHub (May 12, 2024):

You somehow have a user without a password reset provider.
Shutdown Jellyfin and run the following sql statement:

sqlite3 jellyfin.db "UPDATE Users SET PasswordResetProviderId='Jellyfin.Server.Implementations.Users.DefaultPasswordResetProvider' WHERE PasswordResetProviderId IS NULL;"
@crobibero commented on GitHub (May 12, 2024): You somehow have a user without a password reset provider. Shutdown Jellyfin and run the following sql statement: ``` sqlite3 jellyfin.db "UPDATE Users SET PasswordResetProviderId='Jellyfin.Server.Implementations.Users.DefaultPasswordResetProvider' WHERE PasswordResetProviderId IS NULL;" ```
OVERLORD commented 2026-02-07 02:10:43 +03:00
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@roydbt commented on GitHub (May 12, 2024):

The web still won't load, only showing a loading spinner. The web console shows:

[Error] Failed to load resource: the server responded with a status of 401 (Unauthorized) (Full, line 0)
[Error] Unhandled Promise Rejection: [object Response]
[Error] Failed to load resource: the server responded with a status of 401 (Unauthorized) (9ff258b8ac3b4cef869112e01ee40cd4, line 0)

a few times.

@roydbt commented on GitHub (May 12, 2024): The web still won't load, only showing a loading spinner. The web console shows: ``` [Error] Failed to load resource: the server responded with a status of 401 (Unauthorized) (Full, line 0) [Error] Unhandled Promise Rejection: [object Response] [Error] Failed to load resource: the server responded with a status of 401 (Unauthorized) (9ff258b8ac3b4cef869112e01ee40cd4, line 0) ``` a few times.
OVERLORD commented 2026-02-07 02:10:45 +03:00
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@crobibero commented on GitHub (May 12, 2024):

Try clearing your browser cache

@crobibero commented on GitHub (May 12, 2024): Try clearing your browser cache
OVERLORD commented 2026-02-07 02:10:47 +03:00
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@VampiricAlien commented on GitHub (May 13, 2024):

@crobibero I have an user without password, no issue. I do have an issue were jellyfin is under stress but the server isn't, this caused the server to not respond to any client for a few minutes to around 10 minutes. https://github.com/jellyfin/jellyfin/issues/11563 could be linked.

@VampiricAlien commented on GitHub (May 13, 2024): @crobibero I have an user without password, no issue. I do have an issue were jellyfin is under stress but the server isn't, this caused the server to not respond to any client for a few minutes to around 10 minutes. https://github.com/jellyfin/jellyfin/issues/11563 could be linked.
OVERLORD commented 2026-02-07 02:10:49 +03:00
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@crobibero commented on GitHub (May 13, 2024):

Closing as the original issue is fixed. Since you seem to be encountering a different issue, please open a new issue with fresh logs and description.

@crobibero commented on GitHub (May 13, 2024): Closing as the original issue is fixed. Since you seem to be encountering a different issue, please open a new issue with fresh logs and description.
OVERLORD commented 2026-02-07 02:10:50 +03:00
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@ACR-Jeff commented on GitHub (May 17, 2024):

I am confused as to why this was closed, The OP never stated the issue was solved? I have this same issue, Yet nothing has solved it for me, It would be great to have more info on this without being closed prematurely.

@ACR-Jeff commented on GitHub (May 17, 2024): I am confused as to why this was closed, The OP never stated the issue was solved? I have this same issue, Yet nothing has solved it for me, It would be great to have more info on this without being closed prematurely.
OVERLORD commented 2026-02-07 02:10:51 +03:00
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@roydbt commented on GitHub (May 17, 2024):

For me running:

sqlite3 jellyfin.db "UPDATE Users SET PasswordResetProviderId='Jellyfin.Server.Implementations.Users.DefaultPasswordResetProvider' WHERE PasswordResetProviderId IS '';"

Solved it (replacing NULL with an empty string)

@roydbt commented on GitHub (May 17, 2024): For me running: ``` sqlite3 jellyfin.db "UPDATE Users SET PasswordResetProviderId='Jellyfin.Server.Implementations.Users.DefaultPasswordResetProvider' WHERE PasswordResetProviderId IS '';" ``` Solved it (replacing NULL with an empty string)
OVERLORD commented 2026-02-07 02:10:52 +03:00
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@ACR-Jeff commented on GitHub (May 17, 2024):

For me running:

sqlite3 jellyfin.db "UPDATE Users SET PasswordResetProviderId='Jellyfin.Server.Implementations.Users.DefaultPasswordResetProvider' WHERE PasswordResetProviderId IS '';"

Solved it (replacing NULL with an empty string)

Thank you, I will give this a try

@ACR-Jeff commented on GitHub (May 17, 2024): > For me running: > > ``` > sqlite3 jellyfin.db "UPDATE Users SET PasswordResetProviderId='Jellyfin.Server.Implementations.Users.DefaultPasswordResetProvider' WHERE PasswordResetProviderId IS '';" > ``` > > Solved it (replacing NULL with an empty string) Thank you, I will give this a try
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