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[Issue]: Unable to access settings #5708

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opened 2026-02-07 02:10:13 +03:00 by OVERLORD · 8 comments
OVERLORD commented 2026-02-07 02:10:13 +03:00
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Originally created by @gogo199432 on GitHub (May 12, 2024).

Please describe your bug

weird bug I'm having with 10.9 . Almost all my settings pages are invisible / it looks like they are slid up over the top of the screen. I can just barely make out some UI elements.

The following pages load for some reason: Notifications, Extensions/Catalogue, Extensions/Repos, Library/(bottom 3 options), Playback/(bottom 3 options)

kép

Reproduction Steps

Just simply "apt upgrade"-d my bookworm Debian box

Jellyfin Version

10.9.0

if other:

No response

Environment

- OS: Debian 12 (bookworm)
- Linux Kernel: 6.x
- Virtualization: Proxmox VM
- Clients: Browser (Firefox and Chrome)
- Browser: Firefox 125.0.3 and Chrome

Jellyfin logs

Could not access logs page. Systemctl didn't print anything at all.

FFmpeg logs

No response

Please attach any browser or client logs here

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Please attach any screenshots here

No response

Code of Conduct

  • I agree to follow this project's Code of Conduct
Originally created by @gogo199432 on GitHub (May 12, 2024). ### Please describe your bug weird bug I'm having with 10.9 . Almost all my settings pages are invisible / it looks like they are slid up over the top of the screen. I can just barely make out some UI elements. The following pages load for some reason: Notifications, Extensions/Catalogue, Extensions/Repos, Library/(bottom 3 options), Playback/(bottom 3 options) ![kép](https://github.com/jellyfin/jellyfin/assets/9107561/e452d53f-a43f-4ef9-8da2-2bda28d11eff) ### Reproduction Steps Just simply "apt upgrade"-d my bookworm Debian box ### Jellyfin Version 10.9.0 ### if other: _No response_ ### Environment ```markdown - OS: Debian 12 (bookworm) - Linux Kernel: 6.x - Virtualization: Proxmox VM - Clients: Browser (Firefox and Chrome) - Browser: Firefox 125.0.3 and Chrome ``` ### Jellyfin logs ```shell Could not access logs page. Systemctl didn't print anything at all. ``` ### FFmpeg logs _No response_ ### Please attach any browser or client logs here _No response_ ### Please attach any screenshots here _No response_ ### Code of Conduct - [X] I agree to follow this project's Code of Conduct
OVERLORD added the bug label 2026-02-07 02:10:13 +03:00
OVERLORD commented 2026-02-07 02:10:16 +03:00
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@jellyfin-bot commented on GitHub (May 12, 2024):

Hi, it seems like your issue report has the following item(s) that need to be addressed:

  • The format of the environment section has been altered from the template.

This is an automated message, currently under testing. Please file an issue here if you encounter any problems.

@jellyfin-bot commented on GitHub (May 12, 2024): Hi, it seems like your issue report has the following item(s) that need to be addressed: - The format of the environment section has been altered from the template. This is an automated message, currently under testing. Please file an issue [here](https://github.com/jellyfin/jellyfin-triage-scripts/issues) if you encounter any problems.
OVERLORD commented 2026-02-07 02:10:17 +03:00
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@crobibero commented on GitHub (May 12, 2024):

Try clearing browser cache.
Logs can be also be found directly on disk.

@crobibero commented on GitHub (May 12, 2024): Try clearing browser cache. Logs can be also be found directly on disk.
OVERLORD commented 2026-02-07 02:10:18 +03:00
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@gogo199432 commented on GitHub (May 12, 2024):

I have tried cleaning cache. Also as described I tried 2 separate browsers, same behaviour

@gogo199432 commented on GitHub (May 12, 2024): I have tried cleaning cache. Also as described I tried 2 separate browsers, same behaviour
OVERLORD commented 2026-02-07 02:10:19 +03:00
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@thornbill commented on GitHub (May 12, 2024):

Any errors present in the browser console?

@thornbill commented on GitHub (May 12, 2024): Any errors present in the browser console?
OVERLORD commented 2026-02-07 02:10:20 +03:00
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@gogo199432 commented on GitHub (May 12, 2024):

There are no actual errors in either journalctl or in the browser console. Last log is for logging in on the server side.

@gogo199432 commented on GitHub (May 12, 2024): There are no actual errors in either journalctl or in the browser console. Last log is for logging in on the server side.
OVERLORD commented 2026-02-07 02:10:22 +03:00
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@mrboobek commented on GitHub (May 12, 2024):

Same here, after upgrading to latest docker cointainer from linuxserver.io I can't enter settings (blank screen).

Edit: Ok, after fresh install everything work as it should, looks like it was some third party skin error.

@mrboobek commented on GitHub (May 12, 2024): Same here, after upgrading to latest docker cointainer from linuxserver.io I can't enter settings (blank screen). Edit: Ok, after fresh install everything work as it should, looks like it was some third party skin error.
OVERLORD commented 2026-02-07 02:10:23 +03:00
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@gogo199432 commented on GitHub (May 13, 2024):

Apologies, apparenly I'm an idiot and I did have custom css too. I don't even remember importing it, must have been a couple of years ago. After deleting it from branding.xml, the settings load fine. I'll be closing this ticket :)

@gogo199432 commented on GitHub (May 13, 2024): Apologies, apparenly I'm an idiot and I did have custom css too. I don't even remember importing it, must have been a couple of years ago. After deleting it from branding.xml, the settings load fine. I'll be closing this ticket :)
OVERLORD commented 2026-02-07 02:10:24 +03:00
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@keesfluitman commented on GitHub (May 13, 2024):

Apologies, apparenly I'm an idiot and I did have custom css too. I don't even remember importing it, must have been a couple of years ago. After deleting it from branding.xml, the settings load fine. I'll be closing this ticket :)

Didnt work for me. i had a theme activated as well. Tried to delete the theme plugin manually, but no look to see the content yet to do anything. I guess i should go back to a backup, remove the theme and do it then. Or find if i can use CLI to deactivate the plugin or theme.

<?xml version="1.0" encoding="utf-8"?>
<BrandingOptions xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
  <LoginDisclaimer />
  <CustomCss>@import url('https://ctalvio.github.io/Kaleidochromic/default_style.css');:root {--accent: 98.00787045,121.00999580324999,204.99450000000002;}
:root {--rounding: 12px;}
</CustomCss>
  <SplashscreenEnabled>false</SplashscreenEnabled>
</BrandingOptions>

This is my branding.xml
removing the custom css doesnt help.

@keesfluitman commented on GitHub (May 13, 2024): > Apologies, apparenly I'm an idiot and I did have custom css too. I don't even remember importing it, must have been a couple of years ago. After deleting it from branding.xml, the settings load fine. I'll be closing this ticket :) Didnt work for me. i had a theme activated as well. Tried to delete the theme plugin manually, but no look to see the content yet to do anything. I guess i should go back to a backup, remove the theme and do it then. Or find if i can use CLI to deactivate the plugin or theme. ``` <?xml version="1.0" encoding="utf-8"?> <BrandingOptions xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"> <LoginDisclaimer /> <CustomCss>@import url('https://ctalvio.github.io/Kaleidochromic/default_style.css');:root {--accent: 98.00787045,121.00999580324999,204.99450000000002;} :root {--rounding: 12px;} </CustomCss> <SplashscreenEnabled>false</SplashscreenEnabled> </BrandingOptions> ``` This is my branding.xml removing the custom css doesnt help.
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