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[Issue]: software decoding This client isn't compatible with the media and the server isn't sending a compatible media format. #5672

New Issue
Closed
opened 2026-02-07 02:04:38 +03:00 by OVERLORD · 3 comments
OVERLORD commented 2026-02-07 02:04:38 +03:00
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Originally created by @Dialgatrainer02 on GitHub (May 8, 2024).

Please describe your bug

when trying to play audio via the browser i get the error software decoding is on and is removes my gpu from the container

Reproduction Steps

start the docker container
log into to jellyfin
try to play back a movie in library
see error

Jellyfin Version

10.8.13

if other:

No response

Environment

- OS: alpine 3.19
- Linux Kernel: 6.6.30-0-lts
- Virtualization: docker inside proxmox vm with gpu passthrough
- Clients: web browser
- Browser: firefox
- FFmpeg Version: 

ffmpeg version 5.1.4-Jellyfin Copyright (c) 2000-2023 the FFmpeg developers
  built with gcc 11 (Ubuntu 11.4.0-1ubuntu1~22.04)
  configuration: --prefix=/usr/lib/jellyfin-ffmpeg --target-os=linux --extra-libs=-lfftw3f --extra-version=Jellyfin --disable-doc --disable-ffplay --disable-ptx-compression --disable-static --disable-libxcb --disable-sdl2 --disable-xlib --enable-lto --enable-gpl --enable-version3 --enable-shared --enable-gmp --enable-gnutls --enable-chromaprint --enable-libdrm --enable-libass --enable-libfreetype --enable-libfribidi --enable-libfontconfig --enable-libbluray --enable-libmp3lame --enable-libopus --enable-libtheora --enable-libvorbis --enable-libopenmpt --enable-libdav1d --enable-libsvtav1 --enable-libwebp --enable-libvpx --enable-libx264 --enable-libx265 --enable-libzvbi --enable-libzimg --enable-libfdk-aac --arch=amd64 --enable-libshaderc --enable-libplacebo --enable-vulkan --enable-opencl --enable-vaapi --enable-amf --enable-libmfx --enable-ffnvcodec --enable-cuda --enable-cuda-llvm --enable-cuvid --enable-nvdec --enable-nvenc
  libavutil      57. 28.100 / 57. 28.100
  libavcodec     59. 37.100 / 59. 37.100
  libavformat    59. 27.100 / 59. 27.100
  libavdevice    59.  7.100 / 59.  7.100
  libavfilter     8. 44.100 /  8. 44.100
  libswscale      6.  7.100 /  6.  7.100
  libswresample   4.  7.100 /  4.  7.100
  libpostproc    56.  6.100 / 56.  6.100
  • Playback Method: web browser
  • Hardware Acceleration: same error with or without
  • GPU Model: intel 530 igpu
  • Plugins: session cleaner and default
  • Reverse Proxy: happens with or without proxy
  • Base URL: none
  • Networking: default docker network with default proxmox bridge
  • Storage: 20 gb boot disk 2 tb external drive for data


### Jellyfin logs

```shell
it wont let me send the jellyfin logs otherwise the issue is too long but you said ffmpeg logs are more important i can provide the jellyfin logs if needed

FFmpeg logs

/videos/548bb7e8-e5ce-add4-8a46-578175572e3c/hls1/main/0.ts

{"Protocol":0,"Id":"548bb7e8e5ceadd48a46578175572e3c","Path":"/data/media/movies/Deadpool (2016)/Deadpool 2016 1080p BluRay REMUX AVC DTS HD MA 7 1 RARBG.mkv","EncoderPath":null,"EncoderProtocol":null,"Type":0,"Container":"mkv,webm","Size":25971740672,"Name":"Deadpool 2016 1080p BluRay REMUX AVC DTS HD MA 7 1 RARBG","IsRemote":false,"ETag":"7d5582f97748bdf39393a04e2b1606e4","RunTimeTicks":64862400512,"ReadAtNativeFramerate":false,"IgnoreDts":false,"IgnoreIndex":false,"GenPtsInput":false,"SupportsTranscoding":true,"SupportsDirectStream":true,"SupportsDirectPlay":true,"IsInfiniteStream":false,"RequiresOpening":false,"OpenToken":null,"RequiresClosing":false,"LiveStreamId":null,"BufferMs":null,"RequiresLooping":false,"SupportsProbing":true,"VideoType":0,"IsoType":null,"Video3DFormat":null,"MediaStreams":[{"Codec":"h264","CodecTag":null,"Language":"eng","ColorRange":null,"ColorSpace":null,"ColorTransfer":null,"ColorPrimaries":null,"DvVersionMajor":null,"DvVersionMinor":null,"DvProfile":null,"DvLevel":null,"RpuPresentFlag":null,"ElPresentFlag":null,"BlPresentFlag":null,"DvBlSignalCompatibilityId":null,"Comment":null,"TimeBase":"1/1000","CodecTimeBase":null,"Title":"Deadpool.2016.1080p.BluRay.REMUX.AVC.DTS-HD.MA.7.1-RARBG","VideoRange":"SDR","VideoRangeType":"SDR","VideoDoViTitle":null,"LocalizedUndefined":null,"LocalizedDefault":null,"LocalizedForced":null,"LocalizedExternal":null,"DisplayTitle":"Deadpool.2016.1080p.BluRay.REMUX.AVC.DTS-HD.MA.7.1-RARBG 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/usr/lib/jellyfin-ffmpeg/ffmpeg -analyzeduration 200M -f matroska,webm -autorotate 0 -i file:"/data/media/movies/Deadpool (2016)/Deadpool 2016 1080p BluRay REMUX AVC DTS HD MA 7 1 RARBG.mkv" -map_metadata -1 -map_chapters -1 -threads 0 -map 0:0 -map 0:1 -map -0:s -codec:v:0 libx264 -preset veryfast -crf 23 -maxrate 32033030 -bufsize 64066060 -profile:v:0 high -level 41 -x264opts:0 subme=0:me_range=4:rc_lookahead=10:me=dia:no_chroma_me:8x8dct=0:partitions=none -force_key_frames:0 "expr:gte(t,0+n_forced*3)" -sc_threshold:v:0 0 -vf "setparams=color_primaries=bt709:color_trc=bt709:colorspace=bt709,scale=trunc(min(max(iw\,ih*a)\,min(1920\,1080*a))/2)*2:trunc(min(max(iw/a\,ih)\,min(1920/a\,1080))/2)*2,format=yuv420p" -codec:a:0 libfdk_aac -ac 2 -ab 384000 -af "volume=2" -copyts -avoid_negative_ts disabled -max_muxing_queue_size 2048 -f hls -max_delay 5000000 -hls_time 3 -hls_segment_type mpegts -start_number 0 -hls_segment_filename "/config/data/transcodes/8b426dc6883d2ebcbb05234e984c384b%d.ts" -hls_playlist_type vod -hls_list_size 0 -y "/config/data/transcodes/8b426dc6883d2ebcbb05234e984c384b.m3u8"


ffmpeg version 5.1.4-Jellyfin Copyright (c) 2000-2023 the FFmpeg developers
  built with gcc 11 (Ubuntu 11.4.0-1ubuntu1~22.04)
  configuration: --prefix=/usr/lib/jellyfin-ffmpeg --target-os=linux --extra-libs=-lfftw3f --extra-version=Jellyfin --disable-doc --disable-ffplay --disable-ptx-compression --disable-static --disable-libxcb --disable-sdl2 --disable-xlib --enable-lto --enable-gpl --enable-version3 --enable-shared --enable-gmp --enable-gnutls --enable-chromaprint --enable-libdrm --enable-libass --enable-libfreetype --enable-libfribidi --enable-libfontconfig --enable-libbluray --enable-libmp3lame --enable-libopus --enable-libtheora --enable-libvorbis --enable-libopenmpt --enable-libdav1d --enable-libsvtav1 --enable-libwebp --enable-libvpx --enable-libx264 --enable-libx265 --enable-libzvbi --enable-libzimg --enable-libfdk-aac --arch=amd64 --enable-libshaderc --enable-libplacebo --enable-vulkan --enable-opencl --enable-vaapi --enable-amf --enable-libmfx --enable-ffnvcodec --enable-cuda --enable-cuda-llvm --enable-cuvid --enable-nvdec --enable-nvenc
  libavutil      57. 28.100 / 57. 28.100
  libavcodec     59. 37.100 / 59. 37.100
  libavformat    59. 27.100 / 59. 27.100
  libavdevice    59.  7.100 / 59.  7.100
  libavfilter     8. 44.100 /  8. 44.100
  libswscale      6.  7.100 /  6.  7.100
  libswresample   4.  7.100 /  4.  7.100
  libpostproc    56.  6.100 / 56.  6.100
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Originally created by @Dialgatrainer02 on GitHub (May 8, 2024). ### Please describe your bug when trying to play audio via the browser i get the error software decoding is on and is removes my gpu from the container ### Reproduction Steps start the docker container log into to jellyfin try to play back a movie in library see error ### Jellyfin Version 10.8.13 ### if other: _No response_ ### Environment ```markdown - OS: alpine 3.19 - Linux Kernel: 6.6.30-0-lts - Virtualization: docker inside proxmox vm with gpu passthrough - Clients: web browser - Browser: firefox - FFmpeg Version: ffmpeg version 5.1.4-Jellyfin Copyright (c) 2000-2023 the FFmpeg developers built with gcc 11 (Ubuntu 11.4.0-1ubuntu1~22.04) configuration: --prefix=/usr/lib/jellyfin-ffmpeg --target-os=linux --extra-libs=-lfftw3f --extra-version=Jellyfin --disable-doc --disable-ffplay --disable-ptx-compression --disable-static --disable-libxcb --disable-sdl2 --disable-xlib --enable-lto --enable-gpl --enable-version3 --enable-shared --enable-gmp --enable-gnutls --enable-chromaprint --enable-libdrm --enable-libass --enable-libfreetype --enable-libfribidi --enable-libfontconfig --enable-libbluray --enable-libmp3lame --enable-libopus --enable-libtheora --enable-libvorbis --enable-libopenmpt --enable-libdav1d --enable-libsvtav1 --enable-libwebp --enable-libvpx --enable-libx264 --enable-libx265 --enable-libzvbi --enable-libzimg --enable-libfdk-aac --arch=amd64 --enable-libshaderc --enable-libplacebo --enable-vulkan --enable-opencl --enable-vaapi --enable-amf --enable-libmfx --enable-ffnvcodec --enable-cuda --enable-cuda-llvm --enable-cuvid --enable-nvdec --enable-nvenc libavutil 57. 28.100 / 57. 28.100 libavcodec 59. 37.100 / 59. 37.100 libavformat 59. 27.100 / 59. 27.100 libavdevice 59. 7.100 / 59. 7.100 libavfilter 8. 44.100 / 8. 44.100 libswscale 6. 7.100 / 6. 7.100 libswresample 4. 7.100 / 4. 7.100 libpostproc 56. 6.100 / 56. 6.100 ``` - Playback Method: web browser - Hardware Acceleration: same error with or without - GPU Model: intel 530 igpu - Plugins: session cleaner and default - Reverse Proxy: happens with or without proxy - Base URL: none - Networking: default docker network with default proxmox bridge - Storage: 20 gb boot disk 2 tb external drive for data ``` ### Jellyfin logs ```shell it wont let me send the jellyfin logs otherwise the issue is too long but you said ffmpeg logs are more important i can provide the jellyfin logs if needed ``` ### FFmpeg logs ```shell /videos/548bb7e8-e5ce-add4-8a46-578175572e3c/hls1/main/0.ts {"Protocol":0,"Id":"548bb7e8e5ceadd48a46578175572e3c","Path":"/data/media/movies/Deadpool (2016)/Deadpool 2016 1080p BluRay REMUX AVC DTS HD MA 7 1 RARBG.mkv","EncoderPath":null,"EncoderProtocol":null,"Type":0,"Container":"mkv,webm","Size":25971740672,"Name":"Deadpool 2016 1080p BluRay REMUX AVC DTS HD MA 7 1 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OVERLORD added the bug label 2026-02-07 02:04:38 +03:00
OVERLORD commented 2026-02-07 02:04:40 +03:00
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@jellyfin-bot commented on GitHub (May 8, 2024):

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@jellyfin-bot commented on GitHub (May 8, 2024): Hi, it seems like your issue report has the following item(s) that need to be addressed: - You have not filled in the environment completely. This is an automated message, currently under testing. Please file an issue [here](https://github.com/jellyfin/jellyfin-triage-scripts/issues) if you encounter any problems.
OVERLORD commented 2026-02-07 02:04:42 +03:00
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@Dialgatrainer02 commented on GitHub (May 8, 2024):

oops forgot base url

@Dialgatrainer02 commented on GitHub (May 8, 2024): oops forgot base url
OVERLORD commented 2026-02-07 02:04:45 +03:00
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@Dialgatrainer02 commented on GitHub (May 8, 2024):

i forgot to load the btrfs driver on boot so my drive couldnt mount

@Dialgatrainer02 commented on GitHub (May 8, 2024): i forgot to load the btrfs driver on boot so my drive couldnt mount
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