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[bug]: Zero matched music files by Folder view request #5518

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opened 2026-02-07 01:53:36 +03:00 by OVERLORD · 3 comments
OVERLORD commented 2026-02-07 01:53:36 +03:00
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Originally created by @Shisheloma on GitHub (Mar 12, 2024).

Please describe your bug

In Folders view from Chrome (Windows) client some folders getting error while playing

I thought the problem lays within at folder structure at first since I had files at both library/folder/file and library/folder/subfolder/file levels.
But then created test folders with various depth combination and they all failed.

Reproduction Steps

  1. Add new folders/files in Music library
  2. Go to Dashboard -> Libraries
  3. Scan library for new and updated files
  4. Go to Display tab and make sure "Display a folder view to show plain media folders" is checked
  5. After scan is completed go to Home -> My Media -> Folders view
  6. Go to library ("Music")
  7. Click folder to play (folders sctructure can be found)
  8. Get Playback Error - This client isn't compatible with the media and the server isn't sending a compatible media format.

Same files can be successfully played from Home -> My Media -> Music screen
See folders structure in client logs zip

Jellyfin Version

10.8.13

if other:

No response

Environment

- OS: Debian (server), Windows (Client)
- Linux Kernel:
- Virtualization: LXC container
- Clients: Browser
- Browser: Chrome
- FFmpeg Version:
- Playback Method: 
- Hardware Acceleration:
- GPU Model:
- Plugins:
- Reverse Proxy:
- Base URL:
- Networking:
- Storage: smb mounted hard drive

Jellyfin logs

[2024-03-12 17:50:21.805 +00:00] [INF] GetPostedPlaybackInfo profile: DeviceProfile { Name: null, Id: null, Identification: null, FriendlyName: null, Manufacturer: null, ManufacturerUrl: null, ModelName: null, ModelDescription: null, ModelNumber: null, ModelUrl: null, SerialNumber: null, EnableAlbumArtInDidl: False, EnableSingleAlbumArtLimit: False, EnableSingleSubtitleLimit: False, SupportedMediaTypes: "Audio,Photo,Video", UserId: null, AlbumArtPn: null, MaxAlbumArtWidth: null, MaxAlbumArtHeight: null, MaxIconWidth: null, MaxIconHeight: null, MaxStreamingBitrate: 8000000, MaxStaticBitrate: 8000000, MusicStreamingTranscodingBitrate: 128000, MaxStaticMusicBitrate: 8000000, SonyAggregationFlags: null, ProtocolInfo: null, TimelineOffsetSeconds: 0, RequiresPlainVideoItems: False, RequiresPlainFolders: False, EnableMSMediaReceiverRegistrar: False, IgnoreTranscodeByteRangeRequests: False, XmlRootAttributes: [], DirectPlayProfiles: [DirectPlayProfile { Container: "opus", AudioCodec: null, VideoCodec: null, Type: Audio }, DirectPlayProfile { Container: "webm", AudioCodec: "opus", VideoCodec: null, Type: Audio }, DirectPlayProfile { Container: "mp3", AudioCodec: null, VideoCodec: null, Type: Audio }, DirectPlayProfile { Container: "aac", AudioCodec: null, VideoCodec: null, Type: Audio }, DirectPlayProfile { Container: "m4a", AudioCodec: "aac", VideoCodec: null, Type: Audio }, DirectPlayProfile { Container: "m4b", AudioCodec: "aac", VideoCodec: null, Type: Audio }, DirectPlayProfile { Container: "flac", AudioCodec: null, VideoCodec: null, Type: Audio }, DirectPlayProfile { Container: "webma", AudioCodec: null, VideoCodec: null, Type: Audio }, DirectPlayProfile { Container: "webm", AudioCodec: "webma", VideoCodec: null, Type: Audio }, DirectPlayProfile { Container: "wav", AudioCodec: null, VideoCodec: null, Type: Audio }, DirectPlayProfile { Container: "ogg", AudioCodec: null, VideoCodec: null, Type: Audio }], TranscodingProfiles: [TranscodingProfile { Container: "ts", Type: Audio, VideoCodec: "", AudioCodec: "aac", Protocol: "hls", EstimateContentLength: False, EnableMpegtsM2TsMode: False, TranscodeSeekInfo: Auto, CopyTimestamps: False, Context: Streaming, EnableSubtitlesInManifest: False, MaxAudioChannels: null, MinSegments: 0, SegmentLength: 0, BreakOnNonKeyFrames: False, Conditions: [] }], ContainerProfiles: [], CodecProfiles: [], ResponseProfiles: [], SubtitleProfiles: [] }
[2024-03-12 17:50:21.806 +00:00] [INF] User policy for "admin". EnableAudioPlaybackTranscoding: True
[2024-03-12 17:50:21.806 +00:00] [INF] RemoteClientBitrateLimit: 1500000000, RemoteIp: "192.168.0.104", IsInLocalNetwork: True
[2024-03-12 17:50:21.819 +00:00] [INF] GetPostedPlaybackInfo profile: DeviceProfile { Name: null, Id: null, Identification: null, FriendlyName: null, Manufacturer: null, ManufacturerUrl: null, ModelName: null, ModelDescription: null, ModelNumber: null, ModelUrl: null, SerialNumber: null, EnableAlbumArtInDidl: False, EnableSingleAlbumArtLimit: False, EnableSingleSubtitleLimit: False, SupportedMediaTypes: "Audio,Photo,Video", UserId: null, AlbumArtPn: null, MaxAlbumArtWidth: null, MaxAlbumArtHeight: null, MaxIconWidth: null, MaxIconHeight: null, MaxStreamingBitrate: 8000000, MaxStaticBitrate: 8000000, MusicStreamingTranscodingBitrate: 128000, MaxStaticMusicBitrate: 8000000, SonyAggregationFlags: null, ProtocolInfo: null, TimelineOffsetSeconds: 0, RequiresPlainVideoItems: False, RequiresPlainFolders: False, EnableMSMediaReceiverRegistrar: False, IgnoreTranscodeByteRangeRequests: False, XmlRootAttributes: [], DirectPlayProfiles: [DirectPlayProfile { Container: "opus", AudioCodec: null, VideoCodec: null, Type: Audio }, DirectPlayProfile { Container: "webm", AudioCodec: "opus", VideoCodec: null, Type: Audio }, DirectPlayProfile { Container: "mp3", AudioCodec: null, VideoCodec: null, Type: Audio }, DirectPlayProfile { Container: "aac", AudioCodec: null, VideoCodec: null, Type: Audio }, DirectPlayProfile { Container: "m4a", AudioCodec: "aac", VideoCodec: null, Type: Audio }, DirectPlayProfile { Container: "m4b", AudioCodec: "aac", VideoCodec: null, Type: Audio }, DirectPlayProfile { Container: "flac", AudioCodec: null, VideoCodec: null, Type: Audio }, DirectPlayProfile { Container: "webma", AudioCodec: null, VideoCodec: null, Type: Audio }, DirectPlayProfile { Container: "webm", AudioCodec: "webma", VideoCodec: null, Type: Audio }, DirectPlayProfile { Container: "wav", AudioCodec: null, VideoCodec: null, Type: Audio }, DirectPlayProfile { Container: "ogg", AudioCodec: null, VideoCodec: null, Type: Audio }], TranscodingProfiles: [TranscodingProfile { Container: "ts", Type: Audio, VideoCodec: "", AudioCodec: "aac", Protocol: "hls", EstimateContentLength: False, EnableMpegtsM2TsMode: False, TranscodeSeekInfo: Auto, CopyTimestamps: False, Context: Streaming, EnableSubtitlesInManifest: False, MaxAudioChannels: null, MinSegments: 0, SegmentLength: 0, BreakOnNonKeyFrames: False, Conditions: [] }], ContainerProfiles: [], CodecProfiles: [], ResponseProfiles: [], SubtitleProfiles: [] }
[2024-03-12 17:50:21.820 +00:00] [INF] User policy for "admin". EnableAudioPlaybackTranscoding: True
[2024-03-12 17:50:21.820 +00:00] [INF] RemoteClientBitrateLimit: 1500000000, RemoteIp: "192.168.0.104", IsInLocalNetwork: True
[2024-03-12 17:50:23.396 +00:00] [INF] Playback stopped reported by app "Jellyfin Web" "10.8.13" playing "Fear Inoculum". Stopped at "1256" ms

FFmpeg logs

No response

Please attach any browser or client logs here

Http logs
Note that every
Users/<id>/Items/<id>
response (files marked as 1) has corrent file count under RecursiveItemCount

And every
Users/<id>/Items?ArtistIds=<id>&Filters=<id>&Recursive=true&SortBy=SortName&MediaTypes=Audio&Limit=300&Fields=Chapters&ExcludeLocationTypes=Virtual&EnableTotalRecordCount=false&CollapseBoxSetItems=false
response (files marked as 2) has 0 items

http_logs+folder_structure.zip

Please attach any screenshots here

No response

Code of Conduct

  • I agree to follow this project's Code of Conduct
Originally created by @Shisheloma on GitHub (Mar 12, 2024). ### Please describe your bug In Folders view from Chrome (Windows) client some folders getting error while playing I thought the problem lays within at folder structure at first since I had files at both `library/folder/file` and `library/folder/subfolder/file` levels. But then created test folders with various depth combination and they all failed. ### Reproduction Steps 1) Add new folders/files in Music library 2) Go to Dashboard -> Libraries 3) Scan library for new and updated files 4) Go to Display tab and make sure "Display a folder view to show plain media folders" is checked 5) After scan is completed go to `Home -> My Media -> Folders` view 6) Go to library ("Music") 7) Click folder to play (folders sctructure can be found) 8) Get Playback Error - This client isn't compatible with the media and the server isn't sending a compatible media format. Same files can be successfully played from `Home -> My Media -> Music ` screen See folders structure in client logs zip ### Jellyfin Version 10.8.13 ### if other: _No response_ ### Environment ```markdown - OS: Debian (server), Windows (Client) - Linux Kernel: - Virtualization: LXC container - Clients: Browser - Browser: Chrome - FFmpeg Version: - Playback Method: - Hardware Acceleration: - GPU Model: - Plugins: - Reverse Proxy: - Base URL: - Networking: - Storage: smb mounted hard drive ``` ### Jellyfin logs ```shell [2024-03-12 17:50:21.805 +00:00] [INF] GetPostedPlaybackInfo profile: DeviceProfile { Name: null, Id: null, Identification: null, FriendlyName: null, Manufacturer: null, ManufacturerUrl: null, ModelName: null, ModelDescription: null, ModelNumber: null, ModelUrl: null, SerialNumber: null, EnableAlbumArtInDidl: False, EnableSingleAlbumArtLimit: False, EnableSingleSubtitleLimit: False, SupportedMediaTypes: "Audio,Photo,Video", UserId: null, AlbumArtPn: null, MaxAlbumArtWidth: null, MaxAlbumArtHeight: null, MaxIconWidth: null, MaxIconHeight: null, MaxStreamingBitrate: 8000000, MaxStaticBitrate: 8000000, MusicStreamingTranscodingBitrate: 128000, MaxStaticMusicBitrate: 8000000, SonyAggregationFlags: null, ProtocolInfo: null, TimelineOffsetSeconds: 0, RequiresPlainVideoItems: False, RequiresPlainFolders: False, EnableMSMediaReceiverRegistrar: False, IgnoreTranscodeByteRangeRequests: False, XmlRootAttributes: [], DirectPlayProfiles: [DirectPlayProfile { Container: "opus", AudioCodec: null, VideoCodec: null, Type: Audio }, DirectPlayProfile { Container: "webm", AudioCodec: "opus", VideoCodec: null, Type: Audio }, DirectPlayProfile { Container: "mp3", AudioCodec: null, VideoCodec: null, Type: Audio }, DirectPlayProfile { Container: "aac", AudioCodec: null, VideoCodec: null, Type: Audio }, DirectPlayProfile { Container: "m4a", AudioCodec: "aac", VideoCodec: null, Type: Audio }, DirectPlayProfile { Container: "m4b", AudioCodec: "aac", VideoCodec: null, Type: Audio }, DirectPlayProfile { Container: "flac", AudioCodec: null, VideoCodec: null, Type: Audio }, DirectPlayProfile { Container: "webma", AudioCodec: null, VideoCodec: null, Type: Audio }, DirectPlayProfile { Container: "webm", AudioCodec: "webma", VideoCodec: null, Type: Audio }, DirectPlayProfile { Container: "wav", AudioCodec: null, VideoCodec: null, Type: Audio }, DirectPlayProfile { Container: "ogg", AudioCodec: null, VideoCodec: null, Type: Audio }], TranscodingProfiles: [TranscodingProfile { Container: "ts", Type: Audio, VideoCodec: "", AudioCodec: "aac", Protocol: "hls", EstimateContentLength: False, EnableMpegtsM2TsMode: False, TranscodeSeekInfo: Auto, CopyTimestamps: False, Context: Streaming, EnableSubtitlesInManifest: False, MaxAudioChannels: null, MinSegments: 0, SegmentLength: 0, BreakOnNonKeyFrames: False, Conditions: [] }], ContainerProfiles: [], CodecProfiles: [], ResponseProfiles: [], SubtitleProfiles: [] } [2024-03-12 17:50:21.806 +00:00] [INF] User policy for "admin". EnableAudioPlaybackTranscoding: True [2024-03-12 17:50:21.806 +00:00] [INF] RemoteClientBitrateLimit: 1500000000, RemoteIp: "192.168.0.104", IsInLocalNetwork: True [2024-03-12 17:50:21.819 +00:00] [INF] GetPostedPlaybackInfo profile: DeviceProfile { Name: null, Id: null, Identification: null, FriendlyName: null, Manufacturer: null, ManufacturerUrl: null, ModelName: null, ModelDescription: null, ModelNumber: null, ModelUrl: null, SerialNumber: null, EnableAlbumArtInDidl: False, EnableSingleAlbumArtLimit: False, EnableSingleSubtitleLimit: False, SupportedMediaTypes: "Audio,Photo,Video", UserId: null, AlbumArtPn: null, MaxAlbumArtWidth: null, MaxAlbumArtHeight: null, MaxIconWidth: null, MaxIconHeight: null, MaxStreamingBitrate: 8000000, MaxStaticBitrate: 8000000, MusicStreamingTranscodingBitrate: 128000, MaxStaticMusicBitrate: 8000000, SonyAggregationFlags: null, ProtocolInfo: null, TimelineOffsetSeconds: 0, RequiresPlainVideoItems: False, RequiresPlainFolders: False, EnableMSMediaReceiverRegistrar: False, IgnoreTranscodeByteRangeRequests: False, XmlRootAttributes: [], DirectPlayProfiles: [DirectPlayProfile { Container: "opus", AudioCodec: null, VideoCodec: null, Type: Audio }, DirectPlayProfile { Container: "webm", AudioCodec: "opus", VideoCodec: null, Type: Audio }, DirectPlayProfile { Container: "mp3", AudioCodec: null, VideoCodec: null, Type: Audio }, DirectPlayProfile { Container: "aac", AudioCodec: null, VideoCodec: null, Type: Audio }, DirectPlayProfile { Container: "m4a", AudioCodec: "aac", VideoCodec: null, Type: Audio }, DirectPlayProfile { Container: "m4b", AudioCodec: "aac", VideoCodec: null, Type: Audio }, DirectPlayProfile { Container: "flac", AudioCodec: null, VideoCodec: null, Type: Audio }, DirectPlayProfile { Container: "webma", AudioCodec: null, VideoCodec: null, Type: Audio }, DirectPlayProfile { Container: "webm", AudioCodec: "webma", VideoCodec: null, Type: Audio }, DirectPlayProfile { Container: "wav", AudioCodec: null, VideoCodec: null, Type: Audio }, DirectPlayProfile { Container: "ogg", AudioCodec: null, VideoCodec: null, Type: Audio }], TranscodingProfiles: [TranscodingProfile { Container: "ts", Type: Audio, VideoCodec: "", AudioCodec: "aac", Protocol: "hls", EstimateContentLength: False, EnableMpegtsM2TsMode: False, TranscodeSeekInfo: Auto, CopyTimestamps: False, Context: Streaming, EnableSubtitlesInManifest: False, MaxAudioChannels: null, MinSegments: 0, SegmentLength: 0, BreakOnNonKeyFrames: False, Conditions: [] }], ContainerProfiles: [], CodecProfiles: [], ResponseProfiles: [], SubtitleProfiles: [] } [2024-03-12 17:50:21.820 +00:00] [INF] User policy for "admin". EnableAudioPlaybackTranscoding: True [2024-03-12 17:50:21.820 +00:00] [INF] RemoteClientBitrateLimit: 1500000000, RemoteIp: "192.168.0.104", IsInLocalNetwork: True [2024-03-12 17:50:23.396 +00:00] [INF] Playback stopped reported by app "Jellyfin Web" "10.8.13" playing "Fear Inoculum". Stopped at "1256" ms ``` ### FFmpeg logs _No response_ ### Please attach any browser or client logs here Http logs Note that every `Users/<id>/Items/<id>` response (files marked as 1) has corrent file count under RecursiveItemCount And every `Users/<id>/Items?ArtistIds=<id>&Filters=<id>&Recursive=true&SortBy=SortName&MediaTypes=Audio&Limit=300&Fields=Chapters&ExcludeLocationTypes=Virtual&EnableTotalRecordCount=false&CollapseBoxSetItems=false` response (files marked as 2) has 0 items [http_logs+folder_structure.zip](https://github.com/jellyfin/jellyfin/files/14576616/http_logs%2Bfolder_structure.zip) ### Please attach any screenshots here _No response_ ### Code of Conduct - [X] I agree to follow this project's Code of Conduct
OVERLORD added the bugstale labels 2026-02-07 01:53:36 +03:00
OVERLORD commented 2026-02-07 01:53:39 +03:00
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@jellyfin-bot commented on GitHub (Jul 12, 2024):

This issue has gone 120 days without an update and will be closed within 21 days if there is no new activity. To prevent this issue from being closed, please confirm the issue has not already been fixed by providing updated examples or logs.

If you have any questions you can use one of several ways to contact us.

@jellyfin-bot commented on GitHub (Jul 12, 2024): This issue has gone 120 days without an update and will be closed within 21 days if there is no new activity. To prevent this issue from being closed, please confirm the issue has not already been fixed by providing updated examples or logs. If you have any questions you can use one of several ways to [contact us](https://jellyfin.org/contact).
OVERLORD commented 2026-02-07 01:53:40 +03:00
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@jellyfin-bot commented on GitHub (Aug 2, 2024):

This issue was closed due to inactivity.

@jellyfin-bot commented on GitHub (Aug 2, 2024): This issue was closed due to inactivity.
OVERLORD commented 2026-02-07 01:53:42 +03:00
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@ZecaStevenson commented on GitHub (May 18, 2025):

It's still a problem.

@ZecaStevenson commented on GitHub (May 18, 2025): It's still a problem.
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