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[Issue]: Recently added (changed) files can't be played #5090

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Closed
opened 2026-02-07 01:26:58 +03:00 by OVERLORD · 1 comment
OVERLORD commented 2026-02-07 01:26:58 +03:00
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Originally created by @ristein on GitHub (Sep 17, 2023).

Please describe your bug

I'm running Jellyfin 10.8.10 directly on Ubuntu.
After radarr changed a movie file including changing the name of the file (adding languages in brackets) I can't play that movie.
Web UI says: "Playback Error
This client isn't compatible with the media and the server isn't sending a compatible media format."
Ubuntu client says: "Playback Failed
Playback failed with error "loading failed". Retry with transcode? (Note this may hang the player.)"
Pressing three dots and refresh metadata and scan for new and updated files does not change this neither does doing the same on the hole library this movie is in nor a restart of Jellyfin and trying both again.

EDIT: only a "scan all libraries" makes the movie playable

Jellyfin Version

10.8.z

if other:

10.8.10

Environment

- OS: Ubuntu 22 LTS
- Linux Kernel: Linux 6.2.0-32-generic x86_64
- Virtualization: no
- Clients: Player 1.9.1 on Ubuntu
- Browser: Firefox
- FFmpeg Version: 7:4.4.2-0ubuntu0.22.04.1+esm1
- Playback Method: 
- Hardware Acceleration: None
- GPU Model: AMD iGPU
- Plugins: Reports, Playback Reporting
- Reverse Proxy: apache2
- Base URL: https://jellyfin.example.com/jellyfin/web/index.html#!/home.html
- Networking: 
- Storage: local HDD

Jellyfin logs

[ERR] Error processing request: "Could not find file '/mnt/TOSHI1/use/movies_eng/Ferris Buellers Day Off (1986)/Ferris Bueller's Day Off (1986) imdb-tt0091042 Bluray-1080p 5.1.mkv'". URL "GET" "/Videos/87369992cc4d64f9d102c2db9e9e6cad/stream.mkv,webm".

FFmpeg logs

/videos/87369992-cc4d-64f9-d102-c2db9e9e6cad/hls1/main/0.ts

{"Protocol":0,"Id":"87369992cc4d64f9d102c2db9e9e6cad","Path":"/mnt/TOSHI1/use/movies_eng/Ferris Buellers Day Off (1986)/Ferris Bueller\u0027s Day Off (1986) imdb-tt0091042 Bluray-1080p 5.1.mkv","EncoderPath":null,"EncoderProtocol":null,"Type":0,"Container":"mkv,webm","Size":14347275264,"Name":"Ferris Bueller\u0027s Day Off (1986) imdb-tt0091042 Bluray-1080p 5.1","IsRemote":false,"ETag":"64ce66fb46bafa9c2a19a1031745d9da","RunTimeTicks":61801918464,"ReadAtNativeFramerate":false,"IgnoreDts":false,"IgnoreIndex":false,"GenPtsInput":false,"SupportsTranscoding":true,"SupportsDirectStream":true,"SupportsDirectPlay":true,"IsInfiniteStream":false,"RequiresOpening":false,"OpenToken":null,"RequiresClosing":false,"LiveStreamId":null,"BufferMs":null,"RequiresLooping":false,"SupportsProbing":true,"VideoType":0,"IsoType":null,"Video3DFormat":null,"MediaStreams":[{"Codec":"h264","CodecTag":null,"Language":null,"ColorRange":null,"ColorSpace":"bt709","ColorTransfer":null,"ColorPrimaries":null,"DvVersionMajor":null,"DvVersionMinor":null,"DvProfile":null,"DvLevel":null,"RpuPresentFlag":null,"ElPresentFlag":null,"BlPresentFlag":null,"DvBlSignalCompatibilityId":null,"Comment":null,"TimeBase":"1/1000","CodecTimeBase":null,"Title":null,"VideoRange":"SDR","VideoRangeType":"SDR","VideoDoViTitle":null,"LocalizedUndefined":null,"LocalizedDefault":null,"LocalizedForced":null,"LocalizedExternal":null,"DisplayTitle":"1080p H264 SDR","NalLengthSize":"4","IsInterlaced":false,"IsAVC":true,"ChannelLayout":null,"BitRate":18571948,"BitDepth":8,"RefFrames":1,"PacketLength":null,"Channels":null,"SampleRate":null,"IsDefault":true,"IsForced":false,"Height":816,"Width":1920,"AverageFrameRate":23.976025,"RealFrameRate":23.976025,"Profile":"High","Type":1,"AspectRatio":"2.35:1","Index":0,"Score":null,"IsExternal":false,"DeliveryMethod":null,"DeliveryUrl":null,"IsExternalUrl":null,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Path":null,"PixelFormat":"yuv420p","Level":41,"IsAnamorphic":null},{"Codec":"truehd","CodecTag":null,"Language":"eng","ColorRange":null,"ColorSpace":null,"ColorTransfer":null,"ColorPrimaries":null,"DvVersionMajor":null,"DvVersionMinor":null,"DvProfile":null,"DvLevel":null,"RpuPresentFlag":null,"ElPresentFlag":null,"BlPresentFlag":null,"DvBlSignalCompatibilityId":null,"Comment":null,"TimeBase":"1/1000","CodecTimeBase":null,"Title":null,"VideoRange":null,"VideoRangeType":null,"VideoDoViTitle":null,"LocalizedUndefined":null,"LocalizedDefault":null,"LocalizedForced":null,"LocalizedExternal":null,"DisplayTitle":"English - 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/usr/lib/jellyfin-ffmpeg/ffmpeg -analyzeduration 200M -fflags +genpts -f matroska,webm  -i file:"/mnt/TOSHI1/use/movies_eng/Ferris Buellers Day Off (1986)/Ferris Bueller's Day Off (1986) imdb-tt0091042 Bluray-1080p 5.1.mkv" -map_metadata -1 -map_chapters -1 -threads 1 -map 0:0 -map 0:1 -map -0:s -codec:v:0 copy -bsf:v h264_mp4toannexb -start_at_zero -codec:a:0 libfdk_aac -ac 6 -ab 640000 -copyts -avoid_negative_ts disabled -max_muxing_queue_size 2048 -f hls -max_delay 5000000 -hls_time 6 -hls_segment_type mpegts -start_number 0 -hls_segment_filename "/var/lib/jellyfin/transcodes/882bf2e40984bbdaccf83f86b7262880%d.ts" -hls_playlist_type vod -hls_list_size 0 -y "/var/lib/jellyfin/transcodes/882bf2e40984bbdaccf83f86b7262880.m3u8"


ffmpeg version 5.1.3-Jellyfin Copyright (c) 2000-2022 the FFmpeg developers
  built with gcc 11 (Ubuntu 11.4.0-1ubuntu1~22.04)
  configuration: --prefix=/usr/lib/jellyfin-ffmpeg --target-os=linux --extra-libs=-lfftw3f --extra-version=Jellyfin --disable-doc --disable-ffplay --disable-ptx-compression --disable-static --disable-libxcb --disable-sdl2 --disable-xlib --enable-lto --enable-gpl --enable-version3 --enable-shared --enable-gmp --enable-gnutls --enable-chromaprint --enable-libdrm --enable-libass --enable-libfreetype --enable-libfribidi --enable-libfontconfig --enable-libbluray --enable-libmp3lame --enable-libopus --enable-libtheora --enable-libvorbis --enable-libopenmpt --enable-libdav1d --enable-libwebp --enable-libvpx --enable-libx264 --enable-libx265 --enable-libzvbi --enable-libzimg --enable-libfdk-aac --arch=amd64 --enable-libsvtav1 --enable-libshaderc --enable-libplacebo --enable-vulkan --enable-opencl --enable-vaapi --enable-amf --enable-libmfx --enable-ffnvcodec --enable-cuda --enable-cuda-llvm --enable-cuvid --enable-nvdec --enable-nvenc
  libavutil      57. 28.100 / 57. 28.100
  libavcodec     59. 37.100 / 59. 37.100
  libavformat    59. 27.100 / 59. 27.100
  libavdevice    59.  7.100 / 59.  7.100
  libavfilter     8. 44.100 /  8. 44.100
  libswscale      6.  7.100 /  6.  7.100
  libswresample   4.  7.100 /  4.  7.100
  libpostproc    56.  6.100 / 56.  6.100
file:/mnt/TOSHI1/use/movies_eng/Ferris Buellers Day Off (1986)/Ferris Bueller's Day Off (1986) imdb-tt0091042 Bluray-1080p 5.1.mkv: No such file or directory

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Code of Conduct

  • I agree to follow this project's Code of Conduct
Originally created by @ristein on GitHub (Sep 17, 2023). ### Please describe your bug I'm running Jellyfin 10.8.10 directly on Ubuntu. After radarr changed a movie file including changing the name of the file (adding languages in brackets) I can't play that movie. Web UI says: "Playback Error This client isn't compatible with the media and the server isn't sending a compatible media format." Ubuntu client says: "Playback Failed Playback failed with error "loading failed". Retry with transcode? (Note this may hang the player.)" Pressing three dots and refresh metadata and scan for new and updated files does not change this neither does doing the same on the hole library this movie is in nor a restart of Jellyfin and trying both again. EDIT: only a "scan all libraries" makes the movie playable ### Jellyfin Version 10.8.z ### if other: 10.8.10 ### Environment ```markdown - OS: Ubuntu 22 LTS - Linux Kernel: Linux 6.2.0-32-generic x86_64 - Virtualization: no - Clients: Player 1.9.1 on Ubuntu - Browser: Firefox - FFmpeg Version: 7:4.4.2-0ubuntu0.22.04.1+esm1 - Playback Method: - Hardware Acceleration: None - GPU Model: AMD iGPU - Plugins: Reports, Playback Reporting - Reverse Proxy: apache2 - Base URL: https://jellyfin.example.com/jellyfin/web/index.html#!/home.html - Networking: - Storage: local HDD ``` ### Jellyfin logs ```shell [ERR] Error processing request: "Could not find file '/mnt/TOSHI1/use/movies_eng/Ferris Buellers Day Off (1986)/Ferris Bueller's Day Off (1986) imdb-tt0091042 Bluray-1080p 5.1.mkv'". URL "GET" "/Videos/87369992cc4d64f9d102c2db9e9e6cad/stream.mkv,webm". ``` ### FFmpeg logs ```shell /videos/87369992-cc4d-64f9-d102-c2db9e9e6cad/hls1/main/0.ts {"Protocol":0,"Id":"87369992cc4d64f9d102c2db9e9e6cad","Path":"/mnt/TOSHI1/use/movies_eng/Ferris Buellers Day Off (1986)/Ferris Bueller\u0027s Day Off (1986) imdb-tt0091042 Bluray-1080p 5.1.mkv","EncoderPath":null,"EncoderProtocol":null,"Type":0,"Container":"mkv,webm","Size":14347275264,"Name":"Ferris Bueller\u0027s Day Off (1986) imdb-tt0091042 Bluray-1080p 5.1","IsRemote":false,"ETag":"64ce66fb46bafa9c2a19a1031745d9da","RunTimeTicks":61801918464,"ReadAtNativeFramerate":false,"IgnoreDts":false,"IgnoreIndex":false,"GenPtsInput":false,"SupportsTranscoding":true,"SupportsDirectStream":true,"SupportsDirectPlay":true,"IsInfiniteStream":false,"RequiresOpening":false,"OpenToken":null,"RequiresClosing":false,"LiveStreamId":null,"BufferMs":null,"RequiresLooping":false,"SupportsProbing":true,"VideoType":0,"IsoType":null,"Video3DFormat":null,"MediaStreams":[{"Codec":"h264","CodecTag":null,"Language":null,"ColorRange":null,"ColorSpace":"bt709","ColorTransfer":null,"ColorPrimaries":null,"DvVersionMajor":null,"DvVersionMinor":null,"DvProfile":null,"DvLevel":null,"RpuPresentFlag":null,"ElPresentFlag":null,"BlPresentFlag":null,"DvBlSignalCompatibilityId":null,"Comment":null,"TimeBase":"1/1000","CodecTimeBase":null,"Title":null,"VideoRange":"SDR","VideoRangeType":"SDR","VideoDoViTitle":null,"LocalizedUndefined":null,"LocalizedDefault":null,"LocalizedForced":null,"LocalizedExternal":null,"DisplayTitle":"1080p H264 SDR","NalLengthSize":"4","IsInterlaced":false,"IsAVC":true,"ChannelLayout":null,"BitRate":18571948,"BitDepth":8,"RefFrames":1,"PacketLength":null,"Channels":null,"SampleRate":null,"IsDefault":true,"IsForced":false,"Height":816,"Width":1920,"AverageFrameRate":23.976025,"RealFrameRate":23.976025,"Profile":"High","Type":1,"AspectRatio":"2.35:1","Index":0,"Score":null,"IsExternal":false,"DeliveryMethod":null,"DeliveryUrl":null,"IsExternalUrl":null,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Path":null,"PixelFormat":"yuv420p","Level":41,"IsAnamorphic":null},{"Codec":"truehd","CodecTag":null,"Language":"eng","ColorRange":null,"ColorSpace":null,"ColorTransfer":null,"ColorPrimaries":null,"DvVersionMajor":null,"DvVersionMinor":null,"DvProfile":null,"DvLevel":null,"RpuPresentFlag":null,"ElPresentFlag":null,"BlPresentFlag":null,"DvBlSignalCompatibilityId":null,"Comment":null,"TimeBase":"1/1000","CodecTimeBase":null,"Title":null,"VideoRange":null,"VideoRangeType":null,"VideoDoViTitle":null,"LocalizedUndefined":null,"LocalizedDefault":null,"LocalizedForced":null,"LocalizedExternal":null,"DisplayTitle":"English - 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PGSSUB","NalLengthSize":null,"IsInterlaced":false,"IsAVC":null,"ChannelLayout":null,"BitRate":null,"BitDepth":null,"RefFrames":null,"PacketLength":null,"Channels":null,"SampleRate":null,"IsDefault":false,"IsForced":false,"Height":null,"Width":null,"AverageFrameRate":null,"RealFrameRate":null,"Profile":null,"Type":2,"AspectRatio":null,"Index":10,"Score":null,"IsExternal":false,"DeliveryMethod":null,"DeliveryUrl":null,"IsExternalUrl":null,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Path":null,"PixelFormat":null,"Level":0,"IsAnamorphic":null}],"MediaAttachments":[],"Formats":[],"Bitrate":23010067,"Timestamp":null,"RequiredHttpHeaders":{},"TranscodingUrl":null,"TranscodingSubProtocol":null,"TranscodingContainer":null,"AnalyzeDurationMs":null,"DefaultAudioStreamIndex":null,"DefaultSubtitleStreamIndex":null} /usr/lib/jellyfin-ffmpeg/ffmpeg -analyzeduration 200M -fflags +genpts -f matroska,webm -i file:"/mnt/TOSHI1/use/movies_eng/Ferris Buellers Day Off (1986)/Ferris Bueller's Day Off (1986) imdb-tt0091042 Bluray-1080p 5.1.mkv" -map_metadata -1 -map_chapters -1 -threads 1 -map 0:0 -map 0:1 -map -0:s -codec:v:0 copy -bsf:v h264_mp4toannexb -start_at_zero -codec:a:0 libfdk_aac -ac 6 -ab 640000 -copyts -avoid_negative_ts disabled -max_muxing_queue_size 2048 -f hls -max_delay 5000000 -hls_time 6 -hls_segment_type mpegts -start_number 0 -hls_segment_filename "/var/lib/jellyfin/transcodes/882bf2e40984bbdaccf83f86b7262880%d.ts" -hls_playlist_type vod -hls_list_size 0 -y "/var/lib/jellyfin/transcodes/882bf2e40984bbdaccf83f86b7262880.m3u8" ffmpeg version 5.1.3-Jellyfin Copyright (c) 2000-2022 the FFmpeg developers built with gcc 11 (Ubuntu 11.4.0-1ubuntu1~22.04) configuration: --prefix=/usr/lib/jellyfin-ffmpeg --target-os=linux --extra-libs=-lfftw3f --extra-version=Jellyfin --disable-doc --disable-ffplay --disable-ptx-compression --disable-static --disable-libxcb --disable-sdl2 --disable-xlib --enable-lto --enable-gpl --enable-version3 --enable-shared --enable-gmp --enable-gnutls --enable-chromaprint --enable-libdrm --enable-libass --enable-libfreetype --enable-libfribidi --enable-libfontconfig --enable-libbluray --enable-libmp3lame --enable-libopus --enable-libtheora --enable-libvorbis --enable-libopenmpt --enable-libdav1d --enable-libwebp --enable-libvpx --enable-libx264 --enable-libx265 --enable-libzvbi --enable-libzimg --enable-libfdk-aac --arch=amd64 --enable-libsvtav1 --enable-libshaderc --enable-libplacebo --enable-vulkan --enable-opencl --enable-vaapi --enable-amf --enable-libmfx --enable-ffnvcodec --enable-cuda --enable-cuda-llvm --enable-cuvid --enable-nvdec --enable-nvenc libavutil 57. 28.100 / 57. 28.100 libavcodec 59. 37.100 / 59. 37.100 libavformat 59. 27.100 / 59. 27.100 libavdevice 59. 7.100 / 59. 7.100 libavfilter 8. 44.100 / 8. 44.100 libswscale 6. 7.100 / 6. 7.100 libswresample 4. 7.100 / 4. 7.100 libpostproc 56. 6.100 / 56. 6.100 file:/mnt/TOSHI1/use/movies_eng/Ferris Buellers Day Off (1986)/Ferris Bueller's Day Off (1986) imdb-tt0091042 Bluray-1080p 5.1.mkv: No such file or directory ``` ### Please attach any browser or client logs here ![image](https://github.com/jellyfin/jellyfin/assets/55446611/155c9301-9d50-44f2-8a5b-0d2b00d1ac0e) ![image](https://github.com/jellyfin/jellyfin/assets/55446611/ad083703-ac1f-4e7c-a646-f181a9a204fc) ### Please attach any screenshots here _No response_ ### Code of Conduct - 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OVERLORD added the bug label 2026-02-07 01:26:58 +03:00
OVERLORD commented 2026-02-07 01:27:01 +03:00
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@srcrist commented on GitHub (Oct 8, 2023):

Closing this issue as it does not reference an actual Jellyfin bug. That a scan would be required after the filename of a media file has changed is normal and expected behavior. The server will no longer know how to access the media source if the name is changed, and a scan will be required to locate the new source file. A scan should always be executed after making any changes to the files and directories within the library.

@srcrist commented on GitHub (Oct 8, 2023): Closing this issue as it does not reference an actual Jellyfin bug. That a scan would be required after the filename of a media file has changed is normal and expected behavior. The server will no longer know how to access the media source if the name is changed, and a scan will be required to locate the new source file. A scan should always be executed after making any changes to the files and directories within the library.
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Reference: starred/jellyfin#5090
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