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[Issue]: "EpisodeNfoProvider"/"SeriesNfoProvider" returned no metadata for ... #4988

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opened 2026-02-07 01:21:48 +03:00 by OVERLORD · 2 comments
OVERLORD commented 2026-02-07 01:21:48 +03:00
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Originally created by @Rayn0r on GitHub (Jul 25, 2023).

Please describe your bug

There are several shows where Metadata does not seem to be found on my installation of Jellyfin. One is "The Marshal", a show from 1995.
In order to find what is causing it, I added a library pointing to a single directory containing this very show.
After the scan completed, the library shows an image related to the show:
image
But after opening the library by clicking onto it, it is empty. Pressing F5 or Ctrl-R does not bring up any content either.
I enabled all possible Metadata Providers for the library:
image

And I have tried the following Names for the show. Each of the directories below contained the files as described here (also see log):
'The Marshal'
'The Marshal (1995)'
'The Marshal (1995) [tmdbid-14104]'
'The Marshal (1995) [tvdbid-73743]'

As can be seen from the log, it downloads poster.jpg and saves it to disk. And it's the image that is shown for the library:
poster]
It does so for the show and each episode.
Still it claims, that no metadata had been found.

"SeriesNfoProvider" returned no metadata for "/mnt/mplayer/Shows/The Marshal (1995) [tvdbid-73743]"
"EpisodeNfoProvider" returned no metadata for "/mnt/mplayer/Shows/The Marshal (1995) [tvdbid-73743]/Season 02/Episode S02E12.mp4"

The [INF] lines from the log clearly state that it found the correct show and even all episode names.

So what is holding up the works here?

Jellyfin Version

10.8.10-1

Environment

- OS: Ubuntu 22.04
- Linux Kernel: 5.15.0-58-generic
- Virtualization: N/A
- Clients: Browser, Fire TV
- Browser: FF 115.0.2
- FFmpeg Version: 5.1.3-3-jammy
- Playback Method: N/A
- Hardware Acceleration: NVENC
- GPU Model: GTX-1660S
- Plugins: none
- Reverse Proxy: none
- Base URL: /
- Networking: Host
- Storage: local

Jellyfin logs

[2023-07-25 15:15:05.539 +02:00] [DBG] Running "FFProbeProvider" for "/mnt/mplayer/Shows/The Marshal (1995) [tvdbid-73743]/Season 02/Episode S02E12.mp4"
[2023-07-25 15:15:05.539 +02:00] [DBG] "/usr/lib/jellyfin-ffmpeg/ffprobe" "-analyzeduration 200M -i file:\"/mnt/mplayer/Shows/The Marshal (1995) [tvdbid-73743]/Season 02/Episode S02E12.mp4\" -threads 0 -v warning -print_format json -show
_streams -show_chapters -show_format"
[2023-07-25 15:15:05.539 +02:00] [DBG] Starting ffprobe with args "-analyzeduration 200M -i file:\"/mnt/mplayer/Shows/The Marshal (1995) [tvdbid-73743]/Season 02/Episode S02E12.mp4\" -threads 0 -v warning -print_format json -show_streams
 -show_chapters -show_format"
[2023-07-25 15:15:05.863 +02:00] [DBG] Running "TmdbEpisodeProvider" for "/mnt/mplayer/Shows/The Marshal (1995) [tvdbid-73743]/Season 02/Episode S02E12.mp4"
[2023-07-25 15:15:05.863 +02:00] [DBG] Running "OmdbEpisodeProvider" for "/mnt/mplayer/Shows/The Marshal (1995) [tvdbid-73743]/Season 02/Episode S02E12.mp4"
[2023-07-25 15:15:05.864 +02:00] [DBG] Running "EpisodeNfoProvider" for "/mnt/mplayer/Shows/The Marshal (1995) [tvdbid-73743]/Season 02/Episode S02E12.mp4"
[2023-07-25 15:15:05.864 +02:00] [DBG] "EpisodeNfoProvider" returned no metadata for "/mnt/mplayer/Shows/The Marshal (1995) [tvdbid-73743]/Season 02/Episode S02E12.mp4"
[2023-07-25 15:15:05.865 +02:00] [DBG] Running "TmdbEpisodeImageProvider" for "/mnt/mplayer/Shows/The Marshal (1995) [tvdbid-73743]/Season 02/Episode S02E12.mp4"
[2023-07-25 15:15:05.865 +02:00] [DBG] Running "OmdbImageProvider" for "/mnt/mplayer/Shows/The Marshal (1995) [tvdbid-73743]/Season 02/Episode S02E12.mp4"
[2023-07-25 15:15:05.902 +02:00] [DBG] Saving image to "/var/lib/jellyfin/metadata/library/de/de1181f040e422437f81d4a847704a47/poster.jpg"
[2023-07-25 15:15:05.926 +02:00] [DBG] Getting image size for item "Episode" "/var/lib/jellyfin/metadata/library/de/de1181f040e422437f81d4a847704a47/poster.jpg"
[2023-07-25 15:15:05.976 +02:00] [DBG] OnRefreshProgress "6d265f569ad48f812f8eb0b72516aa72" 100
[2023-07-25 15:15:05.978 +02:00] [DBG] Running "TmdbSeriesProvider" for "/mnt/mplayer/Shows/The Marshal (1995) [tvdbid-73743]"
[2023-07-25 15:15:05.978 +02:00] [DBG] Running "OmdbItemProvider" for "/mnt/mplayer/Shows/The Marshal (1995) [tvdbid-73743]"
[2023-07-25 15:15:05.979 +02:00] [DBG] Running "SeriesNfoProvider" for "/mnt/mplayer/Shows/The Marshal (1995) [tvdbid-73743]"
[2023-07-25 15:15:05.979 +02:00] [DBG] "SeriesNfoProvider" returned no metadata for "/mnt/mplayer/Shows/The Marshal (1995) [tvdbid-73743]"
[2023-07-25 15:15:05.979 +02:00] [DBG] Running "TmdbSeriesImageProvider" for "/mnt/mplayer/Shows/The Marshal (1995) [tvdbid-73743]"
[2023-07-25 15:15:06.069 +02:00] [DBG] "GetItemList" query time (slow): 10.2584ms. Query: "select type,data,EndDate,ChannelId,CommunityRating,CustomRating,IndexNumber,IsLocked,PreferredMetadataLanguage,PreferredMetadataCountryCode,Width,
Height,DateLastRefreshed,Name,Path,PremiereDate,Overview,ParentIndexNumber,ProductionYear,OfficialRating,ForcedSortName,RunTimeTicks,Size,DateCreated,DateModified,guid,Genres,ParentId,Audio,IsInMixedFolder,DateLastSaved,LockedFields,Stud
ios,Tags,OriginalTitle,PrimaryVersionId,DateLastMediaAdded,Album,CriticRating,IsVirtualItem,SeriesName,SeasonName,SeasonId,SeriesId,PresentationUniqueKey,InheritedParentalRatingValue,ExternalSeriesId,Tagline,ProviderIds,Images,Production
Locations,ExtraIds,TotalBitrate,ExtraType,ExternalId,SeriesPresentationUniqueKey,OwnerId from TypedBaseItems A where type in ('MediaBrowser.Controller.Entities.TV.Episode','MediaBrowser.Controller.Entities.TV.Season') AND IsVirtualItem=@
IsVirtualItem AND SeriesPresentationUniqueKey=@SeriesPresentationUniqueKey ORDER BY SortName ASC"
[2023-07-25 15:15:06.074 +02:00] [DBG] OnRefreshProgress "6d265f569ad48f812f8eb0b72516aa72" 100
[2023-07-25 15:15:06.075 +02:00] [DBG] OnRefreshComplete "6d265f569ad48f812f8eb0b72516aa72"
[2023-07-25 15:15:12.359 +02:00] [DBG] Watching 2 WebSockets.
[2023-07-25 15:15:15.342 +02:00] [DBG] WS "192.168.21.17" received message: WebSocketMessage`1 { MessageType: KeepAlive, MessageId: 00000000-0000-0000-0000-000000000000, ServerId: null, Data: null }
[2023-07-25 15:15:24.360 +02:00] [DBG] Watching 2 WebSockets.
[2023-07-25 15:15:27.191 +02:00] [DBG] Timer stopped.
[2023-07-25 15:15:27.233 +02:00] [INF] "The Marshal" ("/mnt/mplayer/Shows/The Marshal (1995) [tvdbid-73743]") will be refreshed.
[2023-07-25 15:15:27.233 +02:00] [INF] "Staffel 1" ("/mnt/mplayer/Shows/The Marshal (1995) [tvdbid-73743]/Season 01") will be refreshed.
[2023-07-25 15:15:27.233 +02:00] [INF] "(pilot)" ("/mnt/mplayer/Shows/The Marshal (1995) [tvdbid-73743]/Season 01/Episode S01E01.mp4") will be refreshed.
[2023-07-25 15:15:27.233 +02:00] [INF] "Grab the Money and Run!" ("/mnt/mplayer/Shows/The Marshal (1995) [tvdbid-73743]/Season 01/Episode S01E02.mp4") will be refreshed.
[2023-07-25 15:15:27.233 +02:00] [INF] "The Great Train Robbery" ("/mnt/mplayer/Shows/The Marshal (1995) [tvdbid-73743]/Season 01/Episode S01E03.mp4") will be refreshed.
[2023-07-25 15:15:27.233 +02:00] [INF] "The Ballad of Lucas Burke" ("/mnt/mplayer/Shows/The Marshal (1995) [tvdbid-73743]/Season 01/Episode S01E04.mp4") will be refreshed.
[2023-07-25 15:15:27.233 +02:00] [INF] "Hitwoman" ("/mnt/mplayer/Shows/The Marshal (1995) [tvdbid-73743]/Season 01/Episode S01E05.mp4") will be refreshed.

FFmpeg logs

N/A

Please attach any browser or client logs here

No response

Please attach any screenshots here

No response

Code of Conduct

  • I agree to follow this project's Code of Conduct
Originally created by @Rayn0r on GitHub (Jul 25, 2023). ### Please describe your bug There are several shows where Metadata does not seem to be found on my installation of Jellyfin. One is "The Marshal", a show from 1995. In order to find what is causing it, I added a library pointing to a single directory containing this very show. After the scan completed, the library shows an image related to the show: ![image](https://github.com/jellyfin/jellyfin/assets/4147858/6b8ce64f-6d78-48f8-a5f9-2d5c06eea849) But after opening the library by clicking onto it, it is empty. Pressing F5 or Ctrl-R does not bring up any content either. I enabled all possible Metadata Providers for the library: ![image](https://github.com/jellyfin/jellyfin/assets/4147858/fa7229a2-a101-433e-aca8-7fa2a2864b6a) And I have tried the following Names for the show. Each of the directories below contained the files as described [here](https://jellyfin.org/docs/general/server/media/shows/) (also see log): 'The Marshal' 'The Marshal (1995)' 'The Marshal (1995) [tmdbid-14104]' 'The Marshal (1995) [tvdbid-73743]' As can be seen from the log, it downloads poster.jpg and saves it to disk. And it's the image that is shown for the library: ![poster](https://github.com/jellyfin/jellyfin/assets/4147858/d0f8f577-e825-4e52-bc53-b06543a5c313)] It does so for the show and each episode. Still it claims, that no metadata had been found. ``` "SeriesNfoProvider" returned no metadata for "/mnt/mplayer/Shows/The Marshal (1995) [tvdbid-73743]" "EpisodeNfoProvider" returned no metadata for "/mnt/mplayer/Shows/The Marshal (1995) [tvdbid-73743]/Season 02/Episode S02E12.mp4" ``` The `[INF]` lines from the log clearly state that it found the correct show and even all episode names. So what is holding up the works here? ### Jellyfin Version 10.8.10-1 ### Environment ```markdown - OS: Ubuntu 22.04 - Linux Kernel: 5.15.0-58-generic - Virtualization: N/A - Clients: Browser, Fire TV - Browser: FF 115.0.2 - FFmpeg Version: 5.1.3-3-jammy - Playback Method: N/A - Hardware Acceleration: NVENC - GPU Model: GTX-1660S - Plugins: none - Reverse Proxy: none - Base URL: / - Networking: Host - Storage: local ``` ### Jellyfin logs ```shell [2023-07-25 15:15:05.539 +02:00] [DBG] Running "FFProbeProvider" for "/mnt/mplayer/Shows/The Marshal (1995) [tvdbid-73743]/Season 02/Episode S02E12.mp4" [2023-07-25 15:15:05.539 +02:00] [DBG] "/usr/lib/jellyfin-ffmpeg/ffprobe" "-analyzeduration 200M -i file:\"/mnt/mplayer/Shows/The Marshal (1995) [tvdbid-73743]/Season 02/Episode S02E12.mp4\" -threads 0 -v warning -print_format json -show _streams -show_chapters -show_format" [2023-07-25 15:15:05.539 +02:00] [DBG] Starting ffprobe with args "-analyzeduration 200M -i file:\"/mnt/mplayer/Shows/The Marshal (1995) [tvdbid-73743]/Season 02/Episode S02E12.mp4\" -threads 0 -v warning -print_format json -show_streams -show_chapters -show_format" [2023-07-25 15:15:05.863 +02:00] [DBG] Running "TmdbEpisodeProvider" for "/mnt/mplayer/Shows/The Marshal (1995) [tvdbid-73743]/Season 02/Episode S02E12.mp4" [2023-07-25 15:15:05.863 +02:00] [DBG] Running "OmdbEpisodeProvider" for "/mnt/mplayer/Shows/The Marshal (1995) [tvdbid-73743]/Season 02/Episode S02E12.mp4" [2023-07-25 15:15:05.864 +02:00] [DBG] Running "EpisodeNfoProvider" for "/mnt/mplayer/Shows/The Marshal (1995) [tvdbid-73743]/Season 02/Episode S02E12.mp4" [2023-07-25 15:15:05.864 +02:00] [DBG] "EpisodeNfoProvider" returned no metadata for "/mnt/mplayer/Shows/The Marshal (1995) [tvdbid-73743]/Season 02/Episode S02E12.mp4" [2023-07-25 15:15:05.865 +02:00] [DBG] Running "TmdbEpisodeImageProvider" for "/mnt/mplayer/Shows/The Marshal (1995) [tvdbid-73743]/Season 02/Episode S02E12.mp4" [2023-07-25 15:15:05.865 +02:00] [DBG] Running "OmdbImageProvider" for "/mnt/mplayer/Shows/The Marshal (1995) [tvdbid-73743]/Season 02/Episode S02E12.mp4" [2023-07-25 15:15:05.902 +02:00] [DBG] Saving image to "/var/lib/jellyfin/metadata/library/de/de1181f040e422437f81d4a847704a47/poster.jpg" [2023-07-25 15:15:05.926 +02:00] [DBG] Getting image size for item "Episode" "/var/lib/jellyfin/metadata/library/de/de1181f040e422437f81d4a847704a47/poster.jpg" [2023-07-25 15:15:05.976 +02:00] [DBG] OnRefreshProgress "6d265f569ad48f812f8eb0b72516aa72" 100 [2023-07-25 15:15:05.978 +02:00] [DBG] Running "TmdbSeriesProvider" for "/mnt/mplayer/Shows/The Marshal (1995) [tvdbid-73743]" [2023-07-25 15:15:05.978 +02:00] [DBG] Running "OmdbItemProvider" for "/mnt/mplayer/Shows/The Marshal (1995) [tvdbid-73743]" [2023-07-25 15:15:05.979 +02:00] [DBG] Running "SeriesNfoProvider" for "/mnt/mplayer/Shows/The Marshal (1995) [tvdbid-73743]" [2023-07-25 15:15:05.979 +02:00] [DBG] "SeriesNfoProvider" returned no metadata for "/mnt/mplayer/Shows/The Marshal (1995) [tvdbid-73743]" [2023-07-25 15:15:05.979 +02:00] [DBG] Running "TmdbSeriesImageProvider" for "/mnt/mplayer/Shows/The Marshal (1995) [tvdbid-73743]" [2023-07-25 15:15:06.069 +02:00] [DBG] "GetItemList" query time (slow): 10.2584ms. Query: "select type,data,EndDate,ChannelId,CommunityRating,CustomRating,IndexNumber,IsLocked,PreferredMetadataLanguage,PreferredMetadataCountryCode,Width, Height,DateLastRefreshed,Name,Path,PremiereDate,Overview,ParentIndexNumber,ProductionYear,OfficialRating,ForcedSortName,RunTimeTicks,Size,DateCreated,DateModified,guid,Genres,ParentId,Audio,IsInMixedFolder,DateLastSaved,LockedFields,Stud ios,Tags,OriginalTitle,PrimaryVersionId,DateLastMediaAdded,Album,CriticRating,IsVirtualItem,SeriesName,SeasonName,SeasonId,SeriesId,PresentationUniqueKey,InheritedParentalRatingValue,ExternalSeriesId,Tagline,ProviderIds,Images,Production Locations,ExtraIds,TotalBitrate,ExtraType,ExternalId,SeriesPresentationUniqueKey,OwnerId from TypedBaseItems A where type in ('MediaBrowser.Controller.Entities.TV.Episode','MediaBrowser.Controller.Entities.TV.Season') AND IsVirtualItem=@ IsVirtualItem AND SeriesPresentationUniqueKey=@SeriesPresentationUniqueKey ORDER BY SortName ASC" [2023-07-25 15:15:06.074 +02:00] [DBG] OnRefreshProgress "6d265f569ad48f812f8eb0b72516aa72" 100 [2023-07-25 15:15:06.075 +02:00] [DBG] OnRefreshComplete "6d265f569ad48f812f8eb0b72516aa72" [2023-07-25 15:15:12.359 +02:00] [DBG] Watching 2 WebSockets. [2023-07-25 15:15:15.342 +02:00] [DBG] WS "192.168.21.17" received message: WebSocketMessage`1 { MessageType: KeepAlive, MessageId: 00000000-0000-0000-0000-000000000000, ServerId: null, Data: null } [2023-07-25 15:15:24.360 +02:00] [DBG] Watching 2 WebSockets. [2023-07-25 15:15:27.191 +02:00] [DBG] Timer stopped. [2023-07-25 15:15:27.233 +02:00] [INF] "The Marshal" ("/mnt/mplayer/Shows/The Marshal (1995) [tvdbid-73743]") will be refreshed. [2023-07-25 15:15:27.233 +02:00] [INF] "Staffel 1" ("/mnt/mplayer/Shows/The Marshal (1995) [tvdbid-73743]/Season 01") will be refreshed. [2023-07-25 15:15:27.233 +02:00] [INF] "(pilot)" ("/mnt/mplayer/Shows/The Marshal (1995) [tvdbid-73743]/Season 01/Episode S01E01.mp4") will be refreshed. [2023-07-25 15:15:27.233 +02:00] [INF] "Grab the Money and Run!" ("/mnt/mplayer/Shows/The Marshal (1995) [tvdbid-73743]/Season 01/Episode S01E02.mp4") will be refreshed. [2023-07-25 15:15:27.233 +02:00] [INF] "The Great Train Robbery" ("/mnt/mplayer/Shows/The Marshal (1995) [tvdbid-73743]/Season 01/Episode S01E03.mp4") will be refreshed. [2023-07-25 15:15:27.233 +02:00] [INF] "The Ballad of Lucas Burke" ("/mnt/mplayer/Shows/The Marshal (1995) [tvdbid-73743]/Season 01/Episode S01E04.mp4") will be refreshed. [2023-07-25 15:15:27.233 +02:00] [INF] "Hitwoman" ("/mnt/mplayer/Shows/The Marshal (1995) [tvdbid-73743]/Season 01/Episode S01E05.mp4") will be refreshed. ``` ### FFmpeg logs ```shell N/A ``` ### Please attach any browser or client logs here _No response_ ### Please attach any screenshots here _No response_ ### Code of Conduct - [X] I agree to follow this project's Code of Conduct
OVERLORD added the bugstale labels 2026-02-07 01:21:48 +03:00
OVERLORD commented 2026-02-07 01:21:51 +03:00
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@jellyfin-bot commented on GitHub (Nov 23, 2023):

This issue has gone 120 days without an update and will be closed within 21 days if there is no new activity. To prevent this issue from being closed, please confirm the issue has not already been fixed by providing updated examples or logs.

If you have any questions you can use one of several ways to contact us.

@jellyfin-bot commented on GitHub (Nov 23, 2023): This issue has gone 120 days without an update and will be closed within 21 days if there is no new activity. To prevent this issue from being closed, please confirm the issue has not already been fixed by providing updated examples or logs. If you have any questions you can use one of several ways to [contact us](https://jellyfin.org/contact).
OVERLORD commented 2026-02-07 01:21:53 +03:00
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@jellyfin-bot commented on GitHub (Dec 14, 2023):

This issue was closed due to inactivity.

@jellyfin-bot commented on GitHub (Dec 14, 2023): This issue was closed due to inactivity.
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