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[Issue]: Jellyfin crashes the whole system #4853
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Originally created by @bialabs on GitHub (May 16, 2023).
Please describe your bug
Hi, sometimes while playing movies with Jellyfin the the whole system crashes.
It happens ramdomly and rarely, almost 1 times a week, yesterday two times
Here are the logs before and after the crash.
The system becomes unreachable, including ssh, webserver, dockers...the only solution is the power off
Anyone can help me to identify the cause?
Thanks
Jellyfin Version
10.8.z
if other:
10.8.10
Environment
Jellyfin logs
FFmpeg logs
No response
Please attach any browser or client logs here
SYSLOGS
Please attach any screenshots here
No response
Code of Conduct
@digital-mystik commented on GitHub (May 22, 2023):
I have been experiencing the same for a little while now, but am not sure how to debug this as nothing of relevance shows up in journalctl.
Have tried containers (via podman) and a native installation. Not sure how to describe it, but I will notice media disconnecting, then zsh will crash (able to move my mouse and switch workspaces but not able to execute any commands).. unable to perform a clean reboot or shutdown and need to do an inevitable hard reset.
My NVME drive checks out with SMART and memtest86+ passes which leads me to believe my hardware is fine (fingers crossed it isn't failing).
@prahal commented on GitHub (May 25, 2023):
This likely is a kernel issue (or a hardware issue, you might want to test your RAM).
To give your BIOS details:
sudo dmidecode --type 0system:
sudo dmidecode --type 1and
lshw -short.On my skylake box "Intel(R) Core(TM) i3-6100 CPU @ 3.70GHz" with integrated "HD Graphics 530 graphics" I happen to get hangs which when I ssh to the box and keep a
journalctl -b -frunning until the crash happens I can see most of the times some gpu timeout warning from the i915 driver. This happens only when I stress the box really hard (even with free RAM left), ie a load of 30 or so with firefox using gpu acceleration I believe.Though as you are "direct playing" the videos I do not see how jellyfin could trigger a kernel driver issue.
(which otherwise be could gpu or video acceleration related). Ie CPU processing would not crash the box on its own.
Also is the box freezing only when playing a video (could be ffmpeg called with acceleration for background tasks, even if I do not know if jellyfin runs with acceleration for such tasks as video thumbnails generation)
@digital-mystik commented on GitHub (Jun 3, 2023):
Fingers crossed, but the crashing issue may be worked out on my end.
Instead of using the official binaries and stable branch, I built from main (
jellyfin-gitgroup on the AUR) which uses latest dotnet (v7) in lieu of v6 and also allows forjellyfin-ffmpeg6as well.Will report back if I see any crashes but for now it seems ironed out.
@yllekz commented on GitHub (Aug 28, 2023):
I had an issue last night where jellyfin/ffmpeg spiked CPU/RAM to max on my openmediavault server and i had to reboot it to get it to stop. Based on prior issues it sounds like this seems to be a historical problem.
@srcrist commented on GitHub (Oct 8, 2023):
Hi there. That this is an isolated, seldom reported issue suggests that the most likely culprit lies outside of Jellyfin itself. It may be hardware, or an OS issue. Are you still experiencing these crashes?
@bialabs commented on GitHub (Oct 8, 2023):
In my case the issue is gone. For sure not related to Jellyfin
I think a Docker update fixed the issue