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[Issue]: (Crossplatform) Jellyfin media player unable to run media which VLC can #4741

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opened 2026-02-07 01:07:07 +03:00 by OVERLORD · 11 comments
OVERLORD commented 2026-02-07 01:07:07 +03:00
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Originally created by @scotrod on GitHub (Mar 28, 2023).

Please describe your bug

I am running my server on a TrueNas Scale Docker contanier and I've installed the media player on all of my home devices.
I've faced the problem where the Jellyfin client is unable to run some 4k media which VLC can run on both Android smartphone and Windows based laptop.

I face this problem on my Samsung S22U, which is a pretty capable device, and upon running the movies via VLC player, I face no problems. On VLC however, the player just halts or gives me "server does not send compatible format" problem. I face the same problem on my laptop (i5-7200U CPU) which should be enough powerful to run any media. Also, running the movies via VLC doesn't give me any errors. I know that the hardware can run it, so I'm looking for a solution in the Jellyfin client.

I face no problems on the problematic movies on my desktop machine. It's equipped with old 6800k processor and gtx970. Jellyfin media runs the media without any problems on it. Both my desktop and laptop are windows based machines and the installation of Jellyfin is the same.

Can I get some guidance on what should I be working on? Should I provide any type of logs for troubleshooting or this is a known issue?

Thanks!

Jellyfin Version

10.8.0

if other:

No response

Environment

- OS: Windows 10 Pro 64x & Android 13
- Virtualization: Docker
- Clients: Laptop (i5-7200U CPU) & Smartphone (S22U)
- Browser: Desktop apps only
- FFmpeg Version: Latest bundled with the Jellyfin installation
- Playback Method: N/A
- Hardware Acceleration: N/A
- Plugins: OpenSubs
- Reverse Proxy: N/A
- Base URL:
- Networking:
- Storage:

Jellyfin logs

No response

FFmpeg logs

No response

Please attach any browser or client logs here

No response

Please attach any screenshots here

No response

Code of Conduct

  • I agree to follow this project's Code of Conduct
Originally created by @scotrod on GitHub (Mar 28, 2023). ### Please describe your bug I am running my server on a TrueNas Scale Docker contanier and I've installed the media player on all of my home devices. I've faced the problem where the Jellyfin client is unable to run some 4k media which VLC can run on both Android smartphone and Windows based laptop. I face this problem on my Samsung S22U, which is a pretty capable device, and upon running the movies via VLC player, I face no problems. On VLC however, the player just halts or gives me "server does not send compatible format" problem. I face the same problem on my laptop (i5-7200U CPU) which should be enough powerful to run any media. Also, running the movies via VLC doesn't give me any errors. I know that the hardware can run it, so I'm looking for a solution in the Jellyfin client. I face no problems on the problematic movies on my desktop machine. It's equipped with old 6800k processor and gtx970. Jellyfin media runs the media without any problems on it. Both my desktop and laptop are windows based machines and the installation of Jellyfin is the same. Can I get some guidance on what should I be working on? Should I provide any type of logs for troubleshooting or this is a known issue? Thanks! ### Jellyfin Version 10.8.0 ### if other: _No response_ ### Environment ```markdown - OS: Windows 10 Pro 64x & Android 13 - Virtualization: Docker - Clients: Laptop (i5-7200U CPU) & Smartphone (S22U) - Browser: Desktop apps only - FFmpeg Version: Latest bundled with the Jellyfin installation - Playback Method: N/A - Hardware Acceleration: N/A - Plugins: OpenSubs - Reverse Proxy: N/A - Base URL: - Networking: - Storage: ``` ### Jellyfin logs _No response_ ### FFmpeg logs _No response_ ### Please attach any browser or client logs here _No response_ ### Please attach any screenshots here _No response_ ### Code of Conduct - [X] I agree to follow this project's Code of Conduct
OVERLORD added the bugstalemedia playback labels 2026-02-07 01:07:07 +03:00
OVERLORD commented 2026-02-07 01:07:09 +03:00
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@Bond-009 commented on GitHub (Mar 28, 2023):

Logs, client apps, screenshot of the playback info would all be useful.

@Bond-009 commented on GitHub (Mar 28, 2023): Logs, client apps, screenshot of the playback info would all be useful.
OVERLORD commented 2026-02-07 01:07:11 +03:00
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@scotrod commented on GitHub (Mar 29, 2023):

Logs, client apps, screenshot of the playback info would all be useful.

Logfiles (please tell me if I need to use PasteBin instead):

/videos/13e8d6f0-b2c6-5a79-b8bf-d8a8cc8082ef/hls1/main/0.ts

{"Protocol":0,"Id":"13e8d6f0b2c65a79b8bfd8a8cc8082ef","Path":"MOVIEDIRMOVIENAME.mkv","EncoderPath":null,"EncoderProtocol":null,"Type":0,"Container":"mkv,webm","Size":69062377472,"Name":"MOVIENAME","IsRemote":false,"ETag":"06c2c589e71844025656627a122c4069","RunTimeTicks":75430617088,"ReadAtNativeFramerate":false,"IgnoreDts":false,"IgnoreIndex":false,"GenPtsInput":false,"SupportsTranscoding":true,"SupportsDirectStream":true,"SupportsDirectPlay":true,"IsInfiniteStream":false,"RequiresOpening":false,"OpenToken":null,"RequiresClosing":false,"LiveStreamId":null,"BufferMs":null,"RequiresLooping":false,"SupportsProbing":true,"VideoType":0,"IsoType":null,"Video3DFormat":null,"MediaStreams":[{"Codec":"hevc","CodecTag":null,"Language":"eng","ColorRange":null,"ColorSpace":"bt2020nc","ColorTransfer":"smpte2084","ColorPrimaries":"bt2020","DvVersionMajor":null,"DvVersionMinor":null,"DvProfile":null,"DvLevel":null,"RpuPresentFlag":null,"ElPresentFlag":null,"BlPresentFlag":null,"DvBlSignalCompatibilityId":null,"Comment":null,"TimeBase":"1/1000","CodecTimeBase":null,"Title":"MOVIENAME","VideoRange":"HDR","VideoRangeType":"HDR10","VideoDoViTitle":null,"LocalizedUndefined":null,"LocalizedDefault":null,"LocalizedForced":null,"LocalizedExternal":null,"DisplayTitle":"MOVIENAME 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/usr/lib/jellyfin-ffmpeg/ffmpeg -analyzeduration 200M -init_hw_device vaapi=va:,driver=iHD,kernel_driver=i915 -init_hw_device qsv=qs@va -init_hw_device opencl=ocl@va -filter_hw_device qs -hwaccel vaapi -hwaccel_output_format vaapi -autorotate 0 -canvas_size 1920x1080 -i file:"MOVIEDIRMOVIENAME.mkv" -autoscale 0 -map_metadata -1 -map_chapters -1 -threads 0 -map 0:0 -map 0:2 -codec:v:0 h264_qsv -preset 7 -look_ahead 0 -b:v 59360000 -maxrate 59360000 -bufsize 118720000 -g:v:0 72 -keyint_min:v:0 72 -filter_complex "[0:11]scale=flags=fast_bilinear,format=bgra,hwupload=derive_device=qsv:extra_hw_frames=64[sub];[0:0]setparams=color_primaries=bt2020:color_trc=smpte2084:colorspace=bt2020nc,tonemap_vaapi=format=nv12:p=bt709:t=bt709:m=bt709,procamp_vaapi=b=0:c=1.2:extra_hw_frames=16,hwmap=derive_device=qsv,format=qsv[main];[main][sub]overlay_qsv=eof_action=endall:shortest=1:repeatlast=0:w=3840:h=2160" -start_at_zero -codec:a:0 libfdk_aac -ac 6 -ab 640000 -copyts -avoid_negative_ts disabled -max_muxing_queue_size 2048 -f hls -max_delay 5000000 -hls_time 3 -hls_segment_type mpegts -start_number 0 -hls_segment_filename "/config/transcodes/d9dc4bb430a40c0f36b06626791bc985%d.ts" -hls_playlist_type vod -hls_list_size 0 -y "/config/transcodes/d9dc4bb430a40c0f36b06626791bc985.m3u8"


ffmpeg version 5.1.2-Jellyfin Copyright (c) 2000-2022 the FFmpeg developers
  built with gcc 10 (Debian 10.2.1-6)
  configuration: --prefix=/usr/lib/jellyfin-ffmpeg --target-os=linux --extra-libs=-lfftw3f --extra-version=Jellyfin --disable-doc --disable-ffplay --disable-ptx-compression --disable-shared --disable-libxcb --disable-sdl2 --disable-xlib --enable-lto --enable-gpl --enable-version3 --enable-static --enable-gmp --enable-gnutls --enable-chromaprint --enable-libdrm --enable-libass --enable-libfreetype --enable-libfribidi --enable-libfontconfig --enable-libbluray --enable-libmp3lame --enable-libopus --enable-libtheora --enable-libvorbis --enable-libdav1d --enable-libwebp --enable-libvpx --enable-libx264 --enable-libx265 --enable-libzvbi --enable-libzimg --enable-libfdk-aac --arch=amd64 --enable-libsvtav1 --enable-libshaderc --enable-libplacebo --enable-vulkan --enable-opencl --enable-vaapi --enable-amf --enable-libmfx --enable-ffnvcodec --enable-cuda --enable-cuda-llvm --enable-cuvid --enable-nvdec --enable-nvenc
  libavutil      57. 28.100 / 57. 28.100
  libavcodec     59. 37.100 / 59. 37.100
  libavformat    59. 27.100 / 59. 27.100
  libavdevice    59.  7.100 / 59.  7.100
  libavfilter     8. 44.100 /  8. 44.100
  libswscale      6.  7.100 /  6.  7.100
  libswresample   4.  7.100 /  4.  7.100
  libpostproc    56.  6.100 / 56.  6.100
[AVHWDeviceContext @ 0x561eb36b5dc0] No VA display found for any default device.
Device creation failed: -22.
Failed to set value 'vaapi=va:,driver=iHD,kernel_driver=i915' for option 'init_hw_device': Invalid argument
Error parsing global options: Invalid argument

Jellyfin client (Windows version): v1.9.0

Upon playing the movie the player just halts, nothing changes, no error message.

Upon gathering the logs, I discovered that Jellyfin server has generated 54 logfiles for a minute. The pasted log here was the first one. Would you require more?

@scotrod commented on GitHub (Mar 29, 2023): > Logs, client apps, screenshot of the playback info would all be useful. Logfiles (please tell me if I need to use PasteBin instead): ``` /videos/13e8d6f0-b2c6-5a79-b8bf-d8a8cc8082ef/hls1/main/0.ts 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/usr/lib/jellyfin-ffmpeg/ffmpeg -analyzeduration 200M -init_hw_device vaapi=va:,driver=iHD,kernel_driver=i915 -init_hw_device qsv=qs@va -init_hw_device opencl=ocl@va -filter_hw_device qs -hwaccel vaapi -hwaccel_output_format vaapi -autorotate 0 -canvas_size 1920x1080 -i file:"MOVIEDIRMOVIENAME.mkv" -autoscale 0 -map_metadata -1 -map_chapters -1 -threads 0 -map 0:0 -map 0:2 -codec:v:0 h264_qsv -preset 7 -look_ahead 0 -b:v 59360000 -maxrate 59360000 -bufsize 118720000 -g:v:0 72 -keyint_min:v:0 72 -filter_complex "[0:11]scale=flags=fast_bilinear,format=bgra,hwupload=derive_device=qsv:extra_hw_frames=64[sub];[0:0]setparams=color_primaries=bt2020:color_trc=smpte2084:colorspace=bt2020nc,tonemap_vaapi=format=nv12:p=bt709:t=bt709:m=bt709,procamp_vaapi=b=0:c=1.2:extra_hw_frames=16,hwmap=derive_device=qsv,format=qsv[main];[main][sub]overlay_qsv=eof_action=endall:shortest=1:repeatlast=0:w=3840:h=2160" -start_at_zero -codec:a:0 libfdk_aac -ac 6 -ab 640000 -copyts -avoid_negative_ts disabled -max_muxing_queue_size 2048 -f hls -max_delay 5000000 -hls_time 3 -hls_segment_type mpegts -start_number 0 -hls_segment_filename "/config/transcodes/d9dc4bb430a40c0f36b06626791bc985%d.ts" -hls_playlist_type vod -hls_list_size 0 -y "/config/transcodes/d9dc4bb430a40c0f36b06626791bc985.m3u8" ffmpeg version 5.1.2-Jellyfin Copyright (c) 2000-2022 the FFmpeg developers built with gcc 10 (Debian 10.2.1-6) configuration: --prefix=/usr/lib/jellyfin-ffmpeg --target-os=linux --extra-libs=-lfftw3f --extra-version=Jellyfin --disable-doc --disable-ffplay --disable-ptx-compression --disable-shared --disable-libxcb --disable-sdl2 --disable-xlib --enable-lto --enable-gpl --enable-version3 --enable-static --enable-gmp --enable-gnutls --enable-chromaprint --enable-libdrm --enable-libass --enable-libfreetype --enable-libfribidi --enable-libfontconfig --enable-libbluray --enable-libmp3lame --enable-libopus --enable-libtheora --enable-libvorbis --enable-libdav1d --enable-libwebp --enable-libvpx --enable-libx264 --enable-libx265 --enable-libzvbi --enable-libzimg --enable-libfdk-aac --arch=amd64 --enable-libsvtav1 --enable-libshaderc --enable-libplacebo --enable-vulkan --enable-opencl --enable-vaapi --enable-amf --enable-libmfx --enable-ffnvcodec --enable-cuda --enable-cuda-llvm --enable-cuvid --enable-nvdec --enable-nvenc libavutil 57. 28.100 / 57. 28.100 libavcodec 59. 37.100 / 59. 37.100 libavformat 59. 27.100 / 59. 27.100 libavdevice 59. 7.100 / 59. 7.100 libavfilter 8. 44.100 / 8. 44.100 libswscale 6. 7.100 / 6. 7.100 libswresample 4. 7.100 / 4. 7.100 libpostproc 56. 6.100 / 56. 6.100 [AVHWDeviceContext @ 0x561eb36b5dc0] No VA display found for any default device. Device creation failed: -22. Failed to set value 'vaapi=va:,driver=iHD,kernel_driver=i915' for option 'init_hw_device': Invalid argument Error parsing global options: Invalid argument ``` Jellyfin client (Windows version): v1.9.0 Upon playing the movie the player just halts, nothing changes, no error message. Upon gathering the logs, I discovered that Jellyfin server has generated 54 logfiles for a minute. The pasted log here was the first one. Would you require more?
OVERLORD commented 2026-02-07 01:07:12 +03:00
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@nyanmisaka commented on GitHub (Mar 29, 2023):

Step 1 and 2 in https://jellyfin.org/docs/general/administration/hardware-acceleration/intel#official-docker

@nyanmisaka commented on GitHub (Mar 29, 2023): Step 1 and 2 in https://jellyfin.org/docs/general/administration/hardware-acceleration/intel#official-docker
OVERLORD commented 2026-02-07 01:07:13 +03:00
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@scotrod commented on GitHub (Mar 29, 2023):

Step 1 and 2 in https://jellyfin.org/docs/general/administration/hardware-acceleration/intel#official-docker

Just to confirm, I do not wish to do any kind of transcoding from Jellyfin's server. If I need to do any additional configuration, shouldn't I do it from the clients?

@scotrod commented on GitHub (Mar 29, 2023): > Step 1 and 2 in https://jellyfin.org/docs/general/administration/hardware-acceleration/intel#official-docker Just to confirm, I do not wish to do any kind of transcoding from Jellyfin's server. If I need to do any additional configuration, shouldn't I do it from the clients?
OVERLORD commented 2026-02-07 01:07:13 +03:00
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@Shadowghost commented on GitHub (Mar 29, 2023):

If you don't want to do any transcoding then you've configured something wrong since the log above indicates that the server tries to transcode with the Intel HWA.

@Shadowghost commented on GitHub (Mar 29, 2023): If you don't want to do any transcoding then you've configured something wrong since the log above indicates that the server tries to transcode with the Intel HWA.
OVERLORD commented 2026-02-07 01:07:14 +03:00
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@scotrod commented on GitHub (Mar 29, 2023):

If you don't want to do any transcoding then you've configured something wrong since the log above indicates that the server tries to transcode with the Intel HWA.

Thanks! I've disabled the transcoding (I think):
image

The issue still persists.

@scotrod commented on GitHub (Mar 29, 2023): > If you don't want to do any transcoding then you've configured something wrong since the log above indicates that the server tries to transcode with the Intel HWA. Thanks! I've disabled the transcoding (I think): ![image](https://user-images.githubusercontent.com/45900128/228630150-5adce458-c35c-44fc-b4e3-a6260b212704.png) The issue still persists.
OVERLORD commented 2026-02-07 01:07:15 +03:00
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@Bond-009 commented on GitHub (Mar 29, 2023):

You've disabled HW transcoding, not all transcoding

@Bond-009 commented on GitHub (Mar 29, 2023): You've disabled HW transcoding, not all transcoding
OVERLORD commented 2026-02-07 01:07:15 +03:00
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@scotrod commented on GitHub (Mar 29, 2023):

You've disabled HW transcoding, not all transcoding

So how do I disable all the transcoding?

Disabling this on user-level was the first thing I did - wouldn't that work anyway?

image

@scotrod commented on GitHub (Mar 29, 2023): > You've disabled HW transcoding, not all transcoding So how do I disable all the transcoding? Disabling this on user-level was the first thing I did - wouldn't that work anyway? ![image](https://user-images.githubusercontent.com/45900128/228659007-6a36841d-ca4c-4f86-8339-5d33c2fc88ff.png)
OVERLORD commented 2026-02-07 01:07:16 +03:00
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@fallenbagel commented on GitHub (Apr 1, 2023):

You might wanna turn allow media playback that requires conversion without re-encoding on. That's for remuxing it's not technically transcoding.

@fallenbagel commented on GitHub (Apr 1, 2023): You might wanna turn `allow media playback that requires conversion without re-encoding` on. That's for remuxing it's not technically transcoding.
OVERLORD commented 2026-02-07 01:07:17 +03:00
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@scotrod commented on GitHub (Apr 3, 2023):

You might wanna turn allow media playback that requires conversion without re-encoding on. That's for remuxing it's not technically transcoding.

Thanks! This solved the problem partly. Now Jellyfin player is able to run the problematic player, but in "pictures". I get like 2 frames per second and the cpu/gpu is not even on 100% load. Again, VLC has no problems running the media. Any logs I should provide?

@scotrod commented on GitHub (Apr 3, 2023): > You might wanna turn `allow media playback that requires conversion without re-encoding` on. That's for remuxing it's not technically transcoding. Thanks! This solved the problem _partly_. Now Jellyfin player is able to run the problematic player, but in "pictures". I get like 2 frames per second and the cpu/gpu is not even on 100% load. Again, VLC has no problems running the media. Any logs I should provide?
OVERLORD commented 2026-02-07 01:07:17 +03:00
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@jellyfin-bot commented on GitHub (Aug 2, 2023):

This issue has gone 120 days without comment. To avoid abandoned issues, it will be closed in 21 days if there are no new comments.

If you're the original submitter of this issue, please comment confirming if this issue still affects you in the latest release or master branch, or close the issue if it has been fixed. If you're another user also affected by this bug, please comment confirming so. Either action will remove the stale label.

This bot exists to prevent issues from becoming stale and forgotten. Jellyfin is always moving forward, and bugs are often fixed as side effects of other changes. We therefore ask that bug report authors remain vigilant about their issues to ensure they are closed if fixed, or re-confirmed - perhaps with fresh logs or reproduction examples - regularly. If you have any questions you can reach us on Matrix or Social Media.

@jellyfin-bot commented on GitHub (Aug 2, 2023): This issue has gone 120 days without comment. To avoid abandoned issues, it will be closed in 21 days if there are no new comments. If you're the original submitter of this issue, please comment confirming if this issue still affects you in the latest release or master branch, or close the issue if it has been fixed. If you're another user also affected by this bug, please comment confirming so. Either action will remove the stale label. This bot exists to prevent issues from becoming stale and forgotten. Jellyfin is always moving forward, and bugs are often fixed as side effects of other changes. We therefore ask that bug report authors remain vigilant about their issues to ensure they are closed if fixed, or re-confirmed - perhaps with fresh logs or reproduction examples - regularly. If you have any questions you can reach us on [Matrix or Social Media](https://docs.jellyfin.org/general/getting-help.html).
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