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[Issue]: Unable to Access Internet from Docker (Metadata, Plugins, etc.) #4427

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opened 2026-02-07 00:50:25 +03:00 by OVERLORD · 4 comments
OVERLORD commented 2026-02-07 00:50:25 +03:00
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Originally created by @jboucher614 on GitHub (Dec 12, 2022).

Please describe your bug

Hi, my Jellyfin instance is currently unable to access the internet to view plugins and load metadata. When I try to go to Plugins > Catalog, I get an endless spinning loading wheel.

The internal Jellyfin logs show a few errors like this one:

Jellyfin.Server.Middleware.ExceptionMiddleware: Error processing request: "The request was canceled due to the configured HttpClient.Timeout of 100 seconds elapsing". URL "GET" "/Packages".

My Jellyfin Docker logs show this:

Jellyfin.Server.Middleware.ResponseTimeMiddleware: Slow HTTP Response from http://[redacted]:8096/jellyfin/Packages?PackageType=UserInstalled to [redacted] in 0:01:40.0075526 with Status Code 500

I'm running Debian Stable with a Jellyfin Docker container (jellyfin/jellyfin) on the latest image, 10.8.8. The Jellyfin Docker network is "host," and it runs on user 1000 (which is correct for my setup). I recently reconfigured it to be accessed at https://[exampleURL.org]/jellyfin and is accessible via NGINX proxy manager. I also recently enabled UFW on the host machine.

I've tried:

  • disabling my firewall, UFW, and restarting the container

  • accessing the container via both the local IP rather and the HTTPS proxy

  • disabling the /jellyfin custom subdirectory and accessing directly via http://[localIP]:8096, which didn't help

Please let me know if anyone else has had a similar issue or knows of a fix. Thank you!

Jellyfin Version

10.8.0

if other:

No response

Environment

- OS:Debian
- Virtualization: Docker
- Clients: Desktop, Browser, and Android
- Browser: Firefox
- FFmpeg Version:
- Playback Method:
- Hardware Acceleration:
- Plugins: AudioDB, MusicBrainz, OMDb, StudioImages,TMDb
- Reverse Proxy: NGINX
- Base URL: /jellyfin
- Networking: host, ufw with all 4 jellyfin ports allowed
- Storage: local HDD

Jellyfin logs

`Jellyfin.Server.Middleware.ExceptionMiddleware: Error processing request: "The request was canceled due to the configured HttpClient.Timeout of 100 seconds elapsing". URL "GET" "/Packages".`

FFmpeg logs

No response

Please attach any browser or client logs here

No response

Please attach any screenshots here

No response

Code of Conduct

  • I agree to follow this project's Code of Conduct
Originally created by @jboucher614 on GitHub (Dec 12, 2022). ### Please describe your bug Hi, my Jellyfin instance is currently unable to access the internet to view plugins and load metadata. When I try to go to Plugins > Catalog, I get an endless spinning loading wheel. The internal Jellyfin logs show a few errors like this one: `Jellyfin.Server.Middleware.ExceptionMiddleware: Error processing request: "The request was canceled due to the configured HttpClient.Timeout of 100 seconds elapsing". URL "GET" "/Packages".` My Jellyfin Docker logs show this: `Jellyfin.Server.Middleware.ResponseTimeMiddleware: Slow HTTP Response from http://[redacted]:8096/jellyfin/Packages?PackageType=UserInstalled to [redacted] in 0:01:40.0075526 with Status Code 500` I'm running Debian Stable with a Jellyfin Docker container (jellyfin/jellyfin) on the latest image, 10.8.8. The Jellyfin Docker network is "host," and it runs on user 1000 (which is correct for my setup). I recently reconfigured it to be accessed at https://[exampleURL.org]/jellyfin and is accessible via NGINX proxy manager. I also recently enabled UFW on the host machine. I've tried: - disabling my firewall, UFW, and restarting the container - accessing the container via both the local IP rather and the HTTPS proxy - disabling the /jellyfin custom subdirectory and accessing directly via http://[localIP]:8096, which didn't help Please let me know if anyone else has had a similar issue or knows of a fix. Thank you! ### Jellyfin Version 10.8.0 ### if other: _No response_ ### Environment ```markdown - OS:Debian - Virtualization: Docker - Clients: Desktop, Browser, and Android - Browser: Firefox - FFmpeg Version: - Playback Method: - Hardware Acceleration: - Plugins: AudioDB, MusicBrainz, OMDb, StudioImages,TMDb - Reverse Proxy: NGINX - Base URL: /jellyfin - Networking: host, ufw with all 4 jellyfin ports allowed - Storage: local HDD ``` ### Jellyfin logs ```shell `Jellyfin.Server.Middleware.ExceptionMiddleware: Error processing request: "The request was canceled due to the configured HttpClient.Timeout of 100 seconds elapsing". URL "GET" "/Packages".` ``` ### FFmpeg logs _No response_ ### Please attach any browser or client logs here _No response_ ### Please attach any screenshots here _No response_ ### Code of Conduct - [X] I agree to follow this project's Code of Conduct
OVERLORD added the bug label 2026-02-07 00:50:25 +03:00
OVERLORD commented 2026-02-07 00:50:28 +03:00
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@EgorBakanov commented on GitHub (Dec 12, 2022):

I had same problem with jellyfin and multiple other services on docker. Turns out I misconfigured docker MTU. Check out this articles:

@EgorBakanov commented on GitHub (Dec 12, 2022): I had same problem with jellyfin and multiple other services on docker. Turns out I misconfigured docker MTU. Check out this articles: * [How we spent a full day figuring out a MTU issue with docker](https://sylwit.medium.com/how-we-spent-a-full-day-figuring-out-a-mtu-issue-with-docker-4d81fdfe2caf) * [Docker MTU issues and solutions](https://mlohr.com/docker-mtu/)
OVERLORD commented 2026-02-07 00:50:29 +03:00
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@jboucher614 commented on GitHub (Dec 12, 2022):

I had same problem with jellyfin and multiple other services on docker. Turns out I misconfigured docker MTU. Check out this articles:

Thank you for your comment. Unfortunately this doesn't apply to me as I'm using the "host" network and I verified that "ip link" shows network MTU of 1500. My server and Jellyfin login are accessible, but I'm unable to connect Jellyfin to metadata and plugin providers.

@jboucher614 commented on GitHub (Dec 12, 2022): > I had same problem with jellyfin and multiple other services on docker. Turns out I misconfigured docker MTU. Check out this articles: > * [How we spent a full day figuring out a MTU issue with docker](https://sylwit.medium.com/how-we-spent-a-full-day-figuring-out-a-mtu-issue-with-docker-4d81fdfe2caf) > * [Docker MTU issues and solutions](https://mlohr.com/docker-mtu/) Thank you for your comment. Unfortunately this doesn't apply to me as I'm using the "host" network and I verified that "ip link" shows network MTU of 1500. My server and Jellyfin login are accessible, but I'm unable to connect Jellyfin to metadata and plugin providers.
OVERLORD commented 2026-02-07 00:50:31 +03:00
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@jboucher614 commented on GitHub (Dec 13, 2022):

I figured it out. My machine had a problem with connecting to ipv6

@jboucher614 commented on GitHub (Dec 13, 2022): I figured it out. My machine had a problem with connecting to ipv6
OVERLORD commented 2026-02-07 00:50:33 +03:00
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@cclloyd commented on GitHub (Feb 13, 2024):

For me, using sysctl to disable ipv6 worked.

In my instance, this was adding '--kubelet-arg=allowed-unsafe-sysctls=net.ipv6.*' \ to my k3s systemd definition, and in my deployment yaml, I added

spec:
  template:
    spec:
      securityContext:
        sysctls:
          - name: net.ipv6.conf.all.disable_ipv6
            value: "1"
          - name: net.ipv6.conf.default.disable_ipv6
            value: "1"

This is easier to accomplish in plain docker.

@cclloyd commented on GitHub (Feb 13, 2024): For me, using sysctl to disable ipv6 worked. In my instance, this was adding `'--kubelet-arg=allowed-unsafe-sysctls=net.ipv6.*' \ ` to my k3s systemd definition, and in my deployment yaml, I added ``` spec: template: spec: securityContext: sysctls: - name: net.ipv6.conf.all.disable_ipv6 value: "1" - name: net.ipv6.conf.default.disable_ipv6 value: "1" ``` This is easier to accomplish in plain docker.
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