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[Issue]: i'cant login to unlock my only administrator account，after enter wrong password too many times #4186

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opened 2026-02-07 00:31:35 +03:00 by OVERLORD · 3 comments
OVERLORD commented 2026-02-07 00:31:35 +03:00
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Originally created by @kkkkllll00 on GitHub (Sep 8, 2022).

Please describe your bug

After enter wrong password too many times when i use the administrator account ,
i can’t login in my administrator account any more,
even i try to reset my password.
and i look up the jellyfin documentation,it only describe how to unlock user with the administrator account，and did not explain how to unlock administrator account.
When I log in, it is displayed as follows.

Jellyfin Version

10.8.0

if other:

No response

Environment

- OS:Windows 10
- Version: combined/jellyfin_10.8.4

Jellyfin logs

[00:18:56] [ERR] [66] Jellyfin.Server.Implementations.Users.UserManager: Error authenticating with provider Default
MediaBrowser.Controller.Authentication.AuthenticationException: Invalid username or password
   at Jellyfin.Server.Implementations.Users.DefaultAuthenticationProvider.Authenticate(String username, String password, User resolvedUser)
   at Jellyfin.Server.Implementations.Users.UserManager.AuthenticateWithProvider(IAuthenticationProvider provider, String username, String password, User resolvedUser)
[00:18:56] [INF] [66] Jellyfin.Server.Implementations.Users.UserManager: Authentication request for admin has been denied because this account is currently disabled (IP: 192.168.1.109).
[00:18:56] [ERR] [66] Jellyfin.Server.Middleware.ExceptionMiddleware: Error processing request: [192.168.1.109] The admin account is currently disabled. Please consult with your administrator. URL POST /Users/authenticatebyname.

FFmpeg logs

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image

Code of Conduct

  • I agree to follow this project's Code of Conduct
Originally created by @kkkkllll00 on GitHub (Sep 8, 2022). ### Please describe your bug After enter wrong password too many times when i use the administrator account , i **can’t login in my administrator account any more**, even i try to reset my password. and i look up the jellyfin documentation,it only describe how to unlock user with the administrator account，and **did not explain how to unlock administrator account**. When I log in, it is displayed as follows. ### Jellyfin Version 10.8.0 ### if other: _No response_ ### Environment ```markdown - OS:Windows 10 - Version: combined/jellyfin_10.8.4 ``` ### Jellyfin logs ```shell [00:18:56] [ERR] [66] Jellyfin.Server.Implementations.Users.UserManager: Error authenticating with provider Default MediaBrowser.Controller.Authentication.AuthenticationException: Invalid username or password at Jellyfin.Server.Implementations.Users.DefaultAuthenticationProvider.Authenticate(String username, String password, User resolvedUser) at Jellyfin.Server.Implementations.Users.UserManager.AuthenticateWithProvider(IAuthenticationProvider provider, String username, String password, User resolvedUser) [00:18:56] [INF] [66] Jellyfin.Server.Implementations.Users.UserManager: Authentication request for admin has been denied because this account is currently disabled (IP: 192.168.1.109). [00:18:56] [ERR] [66] Jellyfin.Server.Middleware.ExceptionMiddleware: Error processing request: [192.168.1.109] The admin account is currently disabled. Please consult with your administrator. URL POST /Users/authenticatebyname. ``` ### FFmpeg logs _No response_ ### Please attach any browser or client logs here _No response_ ### Please attach any screenshots here ![image](https://user-images.githubusercontent.com/61173650/189171657-ac3eeebe-de3e-44d1-89ba-d7ba51a680b9.png) ### Code of Conduct - [X] I agree to follow this project's Code of Conduct
OVERLORD added the support label 2026-02-07 00:31:35 +03:00
OVERLORD commented 2026-02-07 00:31:41 +03:00
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@thornbill commented on GitHub (Sep 9, 2022):

This is not a troubleshooting forum. Please reference https://jellyfin.org/docs/general/getting-help.html for the correct places to ask this type of question.

Our documentation also covers this question in depth. https://jellyfin.org/docs/general/administration/troubleshooting.html#unlock-locked-user-account

@thornbill commented on GitHub (Sep 9, 2022): This is not a troubleshooting forum. Please reference https://jellyfin.org/docs/general/getting-help.html for the correct places to ask this type of question. Our documentation also covers this question in depth. https://jellyfin.org/docs/general/administration/troubleshooting.html#unlock-locked-user-account
OVERLORD commented 2026-02-07 00:31:43 +03:00
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@silentTeee commented on GitHub (Sep 11, 2022):

I just want to point out that the SQL commands on the mentioned doc page are out of date and won't work. I already submitted a pull request with the correct SQL commands and it got merged, but it seems to not be live yet.

Hope this helps

@silentTeee commented on GitHub (Sep 11, 2022): I just want to point out that the SQL commands on the mentioned doc page are out of date and won't work. I already submitted a [pull request](https://github.com/jellyfin/jellyfin-docs/pull/700) with the correct SQL commands and it got merged, but it seems to not be live yet. Hope this helps
OVERLORD commented 2026-02-07 00:31:44 +03:00
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@thornbill commented on GitHub (Sep 14, 2022):

Thanks @silentTeee! The docs page should be updated now. We were having an issue with the CI builds there, but it seems to be resolved after a manual run.

@thornbill commented on GitHub (Sep 14, 2022): Thanks @silentTeee! The docs page should be updated now. We were having an issue with the CI builds there, but it seems to be resolved after a manual run.
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