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[Issue]: MessageUnauthorizedUser after update to 10.8 beta 3 #3836
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Originally created by @StevMaHo on GitHub (May 18, 2022).
Please describe your bug
switched to 10.8 beta3 today from 10.7.7
Now I can no longer log in with my user accounts (admin and not admin)
i get this error message: MessageUnauthorizedUser
tried it on my mobile phone and my pc where jellfin is installed.
after reinstall back to 10.7.7 i dont get this error
Jellyfin Version
10.8.0
if other:
No response
Environment
Jellyfin logs
No response
FFmpeg logs
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Please attach any browser or client logs here
log_20220518.log
Please attach any screenshots here
No response
Code of Conduct
@cvium commented on GitHub (May 18, 2022):
Try clearing the browser cache and do a re-login in the Android app.
@StevMaHo commented on GitHub (May 19, 2022):
It does not work. Also tried to reinstall the jellyfin app, a new browser and also tried it on a device where I have never used jellyfin. It just doesn't want me to log in.
After a Clean Install IT works
@cvium commented on GitHub (May 19, 2022):
Your user might have been disabled after too many login attempts https://jellyfin.org/docs/general/server/users/adding-managing-users.html#locking-and-unlocking-users
@StevMaHo commented on GitHub (May 19, 2022):
At first I thought so too, then i set the startup wizard to false in system.xml and created a new user. but with these user the error comes too.
@Gotrees commented on GitHub (May 30, 2022):
how do I unlock if I'm locked out of my admin account?