[Issue]: MessageUnauthorizedUser after update to 10.8 beta 3 #3836

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opened 2026-02-06 23:56:49 +03:00 by OVERLORD · 5 comments
Owner

Originally created by @StevMaHo on GitHub (May 18, 2022).

Please describe your bug

switched to 10.8 beta3 today from 10.7.7
Now I can no longer log in with my user accounts (admin and not admin)

i get this error message: MessageUnauthorizedUser

tried it on my mobile phone and my pc where jellfin is installed.

after reinstall back to 10.7.7 i dont get this error

Jellyfin Version

10.8.0

if other:

No response

Environment

- OS:Windows
- Virtualization:
- Clients:Browser, Android
- Browser:Edge
- FFmpeg Version:
- Playback Method:
- Hardware Acceleration:
- Plugins:
- Reverse Proxy:
- Base URL:
- Networking:
- Storage:

Jellyfin logs

No response

FFmpeg logs

No response

Please attach any browser or client logs here

log_20220518.log

Please attach any screenshots here

No response

Code of Conduct

  • I agree to follow this project's Code of Conduct
Originally created by @StevMaHo on GitHub (May 18, 2022). ### Please describe your bug switched to 10.8 beta3 today from 10.7.7 Now I can no longer log in with my user accounts (admin and not admin) i get this error message: MessageUnauthorizedUser tried it on my mobile phone and my pc where jellfin is installed. after reinstall back to 10.7.7 i dont get this error ### Jellyfin Version 10.8.0 ### if other: _No response_ ### Environment ```markdown - OS:Windows - Virtualization: - Clients:Browser, Android - Browser:Edge - FFmpeg Version: - Playback Method: - Hardware Acceleration: - Plugins: - Reverse Proxy: - Base URL: - Networking: - Storage: ``` ### Jellyfin logs _No response_ ### FFmpeg logs _No response_ ### Please attach any browser or client logs here [log_20220518.log](https://github.com/jellyfin/jellyfin/files/8718067/log_20220518.log) ### Please attach any screenshots here _No response_ ### Code of Conduct - [X] I agree to follow this project's Code of Conduct
OVERLORD added the bug label 2026-02-06 23:56:49 +03:00
Author
Owner

@cvium commented on GitHub (May 18, 2022):

Try clearing the browser cache and do a re-login in the Android app.

@cvium commented on GitHub (May 18, 2022): Try clearing the browser cache and do a re-login in the Android app.
Author
Owner

@StevMaHo commented on GitHub (May 19, 2022):

It does not work. Also tried to reinstall the jellyfin app, a new browser and also tried it on a device where I have never used jellyfin. It just doesn't want me to log in.

After a Clean Install IT works

@StevMaHo commented on GitHub (May 19, 2022): It does not work. Also tried to reinstall the jellyfin app, a new browser and also tried it on a device where I have never used jellyfin. It just doesn't want me to log in. After a Clean Install IT works
Author
Owner

@cvium commented on GitHub (May 19, 2022):

Your user might have been disabled after too many login attempts https://jellyfin.org/docs/general/server/users/adding-managing-users.html#locking-and-unlocking-users

@cvium commented on GitHub (May 19, 2022): Your user might have been disabled after too many login attempts https://jellyfin.org/docs/general/server/users/adding-managing-users.html#locking-and-unlocking-users
Author
Owner

@StevMaHo commented on GitHub (May 19, 2022):

At first I thought so too, then i set the startup wizard to false in system.xml and created a new user. but with these user the error comes too.

@StevMaHo commented on GitHub (May 19, 2022): At first I thought so too, then i set the startup wizard to false in system.xml and created a new user. but with these user the error comes too.
Author
Owner

@Gotrees commented on GitHub (May 30, 2022):

how do I unlock if I'm locked out of my admin account?

@Gotrees commented on GitHub (May 30, 2022): how do I unlock if I'm locked out of my admin account?
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Reference: starred/jellyfin#3836