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[Issue]: Server seems to have forgotten password, can't reset it #3447

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opened 2026-02-06 23:22:22 +03:00 by OVERLORD · 1 comment
OVERLORD commented 2026-02-06 23:22:22 +03:00
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Originally created by @azukaar on GitHub (Dec 13, 2021).

Please describe your bug

So I haven't used my server for 3-4 weeks (holidays). When I tried to use Jellyfin again, my password was rejected. I know it is correct because I am using a password manager for it. I have then started the battle of trying to reset password.

This is what I am getting, I think something definitly went wrong somewhere. It tells me the file is undefined for the pin :

image

Jellyfin Version

10.7.7

if other:

No response

Environment

- OS:Ubuntu
- Virtualization: no
- Clients: web
- Browser: firefox
- FFmpeg Version:
- Playback Method:
- Hardware Acceleration:
- Plugins:
- Reverse Proxy: NGINX
- Base URL: /
- Networking:
- Storage:

Jellyfin logs

No response

FFmpeg logs

No response

Please attach any browser or client logs here

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Please attach any screenshots here

No response

Code of Conduct

  • I agree to follow this project's Code of Conduct
Originally created by @azukaar on GitHub (Dec 13, 2021). ### Please describe your bug So I haven't used my server for 3-4 weeks (holidays). When I tried to use Jellyfin again, my password was rejected. I know it is correct because I am using a password manager for it. I have then started the battle of trying to reset password. This is what I am getting, I think something definitly went wrong somewhere. It tells me the file is undefined for the pin : ![image](https://user-images.githubusercontent.com/7872597/145876905-01856a20-c56f-4937-9312-be8491158d9c.png) ### Jellyfin Version 10.7.7 ### if other: _No response_ ### Environment ```markdown - OS:Ubuntu - Virtualization: no - Clients: web - Browser: firefox - FFmpeg Version: - Playback Method: - Hardware Acceleration: - Plugins: - Reverse Proxy: NGINX - Base URL: / - Networking: - Storage: ``` ### Jellyfin logs _No response_ ### FFmpeg logs _No response_ ### Please attach any browser or client logs here _No response_ ### Please attach any screenshots here _No response_ ### Code of Conduct - [X] I agree to follow this project's Code of Conduct
OVERLORD added the bug label 2026-02-06 23:22:22 +03:00
OVERLORD commented 2026-02-06 23:22:24 +03:00
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@crobibero commented on GitHub (Dec 13, 2021):

The file path has been fixed in https://github.com/jellyfin/jellyfin/pull/6673
Try looking in your config / data directories to find the file.

@crobibero commented on GitHub (Dec 13, 2021): The file path has been fixed in https://github.com/jellyfin/jellyfin/pull/6673 Try looking in your config / data directories to find the file.
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Reference: starred/jellyfin#3447
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