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[Issue]: Movie abruptly stops playing at the same time stamp every time. Cannot skip past the time stamp either. #3414

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opened 2026-02-06 23:14:58 +03:00 by OVERLORD · 1 comment
OVERLORD commented 2026-02-06 23:14:58 +03:00
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Originally created by @Voronsky on GitHub (Dec 3, 2021).

Please describe your bug

There is a particular movie I'm trying to watch that stops at the same timestamp every time. When I get to it, the playback stops it just returns to the jellyfin movie screen. If I try to skip it past it, it will also just send me back to the Jellyfin movie screen. This does NOT happen with any of the other movies I have in library, just this one.

How I reproduce it is,

I play the movie and skip to the time stamp (1 hour and 32 minutes in) and it will stop.
I will then try to skip past it (e.g 1 hour and 40 mins) and it will instantly stop and return back to the jelly fin movies page

This happens on my Google TV, Firefox and Chrome browsers.

The only relevant information I see is that it says that the Playback stopped reported by the app "Jellyfin Web". Attached below shows the logs. I do not have any ffmpeg logs but I do have the jellyfin logs attached.

Let me know if there is more I need to provide.

Movie info

Video
Title1080p H264 SDR
CodecH264
Codec tagavc1
AVCNo
ProfileHigh
Level41
Resolution1920x800
Aspect ratio2.40:1
InterlacedNo
Framerate29.97003
Bitrate2249 kbps
Bit depth8 bit
Video rangeSDR
Color spacebt709
Color transferbt709
Color primariesbt709
Pixel formatyuv420p
Ref frames1
NAL0

Audio
TitleUnd - AAC - 5.1 - Default
Languageund
CodecAAC
Codec tagmp4a
ProfileLC
Layout5.1
Channels6 ch
Bitrate384 kbps
Sample rate48000 Hz
DefaultYes

Jellyfin Version

10.7.7

if other:

No response

Environment

- OS: Ubuntu 20.04.3 server LTS
- Virtualization: LXC
- Clients: Browser, Google TV, Jellyfin Media Player
- Browser: Chrome v96, Firefox v94
- FFmpeg Version: Latest ?
- Playback Method: Direct Play
- Hardware Acceleration: none
- Plugins: Open subtitles, aniDB, audioDB, email notifications, InfuseSync, MusicBrainz, OMDB, reports, TMDB Trailers
- Reverse Proxy: Apache
- Base URL: None
- Networking: Bridge
- Storage: NFS

Jellyfin logs

[2021-12-03 03:34:30.363 +00:00] [DBG] AuthenticationScheme: "CustomAuthentication" was successfully authenticated.
[2021-12-03 03:34:30.363 +00:00] [DBG] AuthenticationScheme: "CustomAuthentication" was successfully authenticated.
[2021-12-03 03:34:30.364 +00:00] [DBG] ReportPlaybackStopped PlaySessionId: ""
[2021-12-03 03:34:30.364 +00:00] [INF] Playback stopped reported by app "Jellyfin Web" "10.7.6" playing "The Last Duel". Stopped at "9110224" ms
[2021-12-03 03:34:30.381 +00:00] [DBG] AuthenticationScheme: "CustomAuthentication" was successfully authenticated.
[2021-12-03 03:34:30.382 +00:00] [DBG] AuthenticationScheme: "CustomAuthentication" was successfully authenticated.
[2021-12-03 03:34:30.456 +00:00] [DBG] InfuseSync received user data for item 'The Last Duel' of type 'Movie' Guid 'a06345e4-63a0-7eb2-14a0-775b944c17fe'
[2021-12-03 03:34:30.456 +00:00] [DBG] InfuseSync will save user data for item a06345e4-63a0-7eb2-14a0-775b944c17fe user f3b2b8e6-ebb8-4cf4-a907-0a2ae6b5c948
[2021-12-03 03:34:33.794 +00:00] [DBG] AuthenticationScheme: "CustomAuthentication" was successfully authenticated.
[2021-12-03 03:34:33.794 +00:00] [DBG] AuthenticationScheme: "CustomAuthentication" was successfully authenticated.
[2021-12-03 03:34:38.894 +00:00] [DBG] AuthenticationScheme: "CustomAuthentication" was successfully authenticated.
[2021-12-03 03:34:38.894 +00:00] [DBG] AuthenticationScheme: "CustomAuthentication" was successfully authenticated.

FFmpeg logs

None

Please attach any browser or client logs here

jellyfin_Logs.txt

Please attach any screenshots here

No response

Code of Conduct

  • I agree to follow this project's Code of Conduct
Originally created by @Voronsky on GitHub (Dec 3, 2021). ### Please describe your bug There is a particular movie I'm trying to watch that stops at the same timestamp every time. When I get to it, the playback stops it just returns to the jellyfin movie screen. If I try to skip it past it, it will also just send me back to the Jellyfin movie screen. This does NOT happen with any of the other movies I have in library, just this one. How I reproduce it is, I play the movie and skip to the time stamp (1 hour and 32 minutes in) and it will stop. I will then try to skip past it (e.g 1 hour and 40 mins) and it will instantly stop and return back to the jelly fin movies page This happens on my Google TV, Firefox and Chrome browsers. The only relevant information I see is that it says that the Playback stopped reported by the app "Jellyfin Web". Attached below shows the logs. I do not have any ffmpeg logs but I do have the jellyfin logs attached. Let me know if there is more I need to provide. Movie info ```markdown Video Title1080p H264 SDR CodecH264 Codec tagavc1 AVCNo ProfileHigh Level41 Resolution1920x800 Aspect ratio2.40:1 InterlacedNo Framerate29.97003 Bitrate2249 kbps Bit depth8 bit Video rangeSDR Color spacebt709 Color transferbt709 Color primariesbt709 Pixel formatyuv420p Ref frames1 NAL0 Audio TitleUnd - AAC - 5.1 - Default Languageund CodecAAC Codec tagmp4a ProfileLC Layout5.1 Channels6 ch Bitrate384 kbps Sample rate48000 Hz DefaultYes ``` ### Jellyfin Version 10.7.7 ### if other: _No response_ ### Environment ```markdown - OS: Ubuntu 20.04.3 server LTS - Virtualization: LXC - Clients: Browser, Google TV, Jellyfin Media Player - Browser: Chrome v96, Firefox v94 - FFmpeg Version: Latest ? - Playback Method: Direct Play - Hardware Acceleration: none - Plugins: Open subtitles, aniDB, audioDB, email notifications, InfuseSync, MusicBrainz, OMDB, reports, TMDB Trailers - Reverse Proxy: Apache - Base URL: None - Networking: Bridge - Storage: NFS ``` ### Jellyfin logs ```shell [2021-12-03 03:34:30.363 +00:00] [DBG] AuthenticationScheme: "CustomAuthentication" was successfully authenticated. [2021-12-03 03:34:30.363 +00:00] [DBG] AuthenticationScheme: "CustomAuthentication" was successfully authenticated. [2021-12-03 03:34:30.364 +00:00] [DBG] ReportPlaybackStopped PlaySessionId: "" [2021-12-03 03:34:30.364 +00:00] [INF] Playback stopped reported by app "Jellyfin Web" "10.7.6" playing "The Last Duel". Stopped at "9110224" ms [2021-12-03 03:34:30.381 +00:00] [DBG] AuthenticationScheme: "CustomAuthentication" was successfully authenticated. [2021-12-03 03:34:30.382 +00:00] [DBG] AuthenticationScheme: "CustomAuthentication" was successfully authenticated. [2021-12-03 03:34:30.456 +00:00] [DBG] InfuseSync received user data for item 'The Last Duel' of type 'Movie' Guid 'a06345e4-63a0-7eb2-14a0-775b944c17fe' [2021-12-03 03:34:30.456 +00:00] [DBG] InfuseSync will save user data for item a06345e4-63a0-7eb2-14a0-775b944c17fe user f3b2b8e6-ebb8-4cf4-a907-0a2ae6b5c948 [2021-12-03 03:34:33.794 +00:00] [DBG] AuthenticationScheme: "CustomAuthentication" was successfully authenticated. [2021-12-03 03:34:33.794 +00:00] [DBG] AuthenticationScheme: "CustomAuthentication" was successfully authenticated. [2021-12-03 03:34:38.894 +00:00] [DBG] AuthenticationScheme: "CustomAuthentication" was successfully authenticated. [2021-12-03 03:34:38.894 +00:00] [DBG] AuthenticationScheme: "CustomAuthentication" was successfully authenticated. ``` ### FFmpeg logs ```shell None ``` ### Please attach any browser or client logs here [jellyfin_Logs.txt](https://github.com/jellyfin/jellyfin/files/7646662/jellyfin_Logs.txt) ### Please attach any screenshots here _No response_ ### Code of Conduct - [X] I agree to follow this project's Code of Conduct
OVERLORD added the bug label 2026-02-06 23:14:58 +03:00
OVERLORD commented 2026-02-06 23:15:02 +03:00
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@Voronsky commented on GitHub (Dec 4, 2021):

I'm going to close this, I ended up deleting it from the NAS I was hosting on and re-uploading it, afterwards it was fine. Was able to complete it. So must of been some kind of error with the movie file.

@Voronsky commented on GitHub (Dec 4, 2021): I'm going to close this, I ended up deleting it from the NAS I was hosting on and re-uploading it, afterwards it was fine. Was able to complete it. So must of been some kind of error with the movie file.
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Reference: starred/jellyfin#3414
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