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Direct stream not possible since 10.7.3 #3020

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opened 2026-02-06 22:42:11 +03:00 by OVERLORD · 11 comments
OVERLORD commented 2026-02-06 22:42:11 +03:00
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Originally created by @DEADC1DE on GitHub (May 12, 2021).

Media Info of the file
Allgemein
Format : Matroska
Format-Version : Version 2
Dateigröße : 1,31 GiB
Dauer : 43 min 34s
Gesamte Bitrate : 4 299 kb/s
Kodierungs-Datum : UTC 2020-12-23 08:32:49
Kodierendes Programm : mkvmerge v31.0.0 ('Dolores In A Shoestand') 64-bit
verwendete Encoder-Bibliothek : libebml v1.3.6 + libmatroska v1.4.9

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format-Profil : High@L4.1
Format-Einstellungen : CABAC / 5 Ref Frames
Format-Einstellungen für CABAC : Ja
Format-Einstellungen für RefFrames : 5 frames
Codec-ID : V_MPEG4/ISO/AVC
Dauer : 43 min 34s
Bitrate : 3 913 kb/s
Breite : 1 280 Pixel
Höhe : 720 Pixel
Bildseitenverhältnis : 16:9
Modus der Bildwiederholungsrate : konstant
Bildwiederholungsrate : 25,000 FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scantyp : progressiv
Bits/(Pixel*Frame) : 0.170
Stream-Größe : 1,19 GiB (91%)
verwendete Encoder-Bibliothek : x264 core 161 r3015 4c2aafd
Kodierungseinstellungen : cabac=1 / ref=5 / deblock=1:-3:-3 / analyse=0x3:0x113 / me=umh / subme=7 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=1 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=0 / chroma_qp_offset=-2 / threads=24 / lookahead_threads=4 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=3 / b_pyramid=2 / b_adapt=1 / b_bias=0 / direct=1 / weightb=1 / open_gop=0 / weightp=2 / keyint=250 / keyint_min=25 / scenecut=40 / intra_refresh=0 / rc_lookahead=40 / rc=crf / mbtree=1 / crf=19.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / ip_ratio=1.40 / aq=1:1.00
Default : Ja
Forced : Nein

Audio #1
ID : 2
Format : AC-3
Format/Info : Audio Coding 3
Commercial name : Dolby Digital
Codec-ID : A_AC3
Dauer : 43 min 34s
Bitraten-Modus : konstant
Bitrate : 192 kb/s
Kanäle : 2 Kanäle
Channel layout : L R
Samplingrate : 48,0 kHz
Bildwiederholungsrate : 31,250 FPS (1536 SPF)
Compression mode : Lossy
Stream-Größe : 59,9 MiB (4%)
Sprache : Deutsch
Service kind : Complete Main
Default : Ja
Forced : Nein

Audio #2
ID : 3
Format : AC-3
Format/Info : Audio Coding 3
Commercial name : Dolby Digital
Codec-ID : A_AC3
Dauer : 43 min 34s
Bitraten-Modus : konstant
Bitrate : 192 kb/s
Kanäle : 2 Kanäle
Channel layout : L R
Samplingrate : 48,0 kHz
Bildwiederholungsrate : 31,250 FPS (1536 SPF)
Compression mode : Lossy
Stream-Größe : 59,9 MiB (4%)
Sprache : Englisch
Service kind : Complete Main
Default : Nein
Forced : Nein

Logs
[2021-05-12 14:27:15.687 +02:00] [INF] User policy for "user". EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: False EnableAudioPlaybackTranscoding: True
[2021-05-12 14:27:15.687 +02:00] [INF] Profile: "Unknown Profile", Path: "/mnt/decrypt/01_TV_HD/Deadliest.Catch/Season.16/Deadliest.Catch.S16E06.The.Bleeding.Edge.HDTV-720p.mkv", isEligibleForDirectPlay: True, isEligibleForDirectStream: True
[2021-05-12 14:27:15.687 +02:00] [INF] Container: "mkv,webm", Video: "h264", Audio: "ac3" cannot be direct played by profile: "unknown profile" for path: "/mnt/decrypt/01_TV_HD/Deadliest.Catch/Season.16/Deadliest.Catch.S16E06.The.Bleeding.Edge.HDTV-720p.mkv"
[2021-05-12 14:27:15.687 +02:00] [INF] Profile: "Unknown Profile", Path: "/mnt/decrypt/01_TV_HD/Deadliest.Catch/Season.16/Deadliest.Catch.S16E06.The.Bleeding.Edge.HDTV-720p.mkv", isEligibleForDirectPlay: True, isEligibleForDirectStream: True
[2021-05-12 14:27:15.687 +02:00] [INF] Container: "mkv,webm", Video: "h264", Audio: "ac3" cannot be direct played by profile: "unknown profile" for path: "/mnt/decrypt/01_TV_HD/Deadliest.Catch/Season.16/Deadliest.Catch.S16E06.The.Bleeding.Edge.HDTV-720p.mkv"

Server System (please complete the following information):

  • OS: Debian Buster
  • Jellyfin Version: 10.7.3
  • Hardware settings & device: No Hardware transcoding
  • Reverse proxy: no
  • Other hardware notes: Google Drive

Client System (please complete the following information):

  • OS: Windows,
  • Browser (if Web client): Firefox, Chrome

2021-05-12 15_00_08-Dreamboxx - Vivaldi

Since version 10.7.3 it is not possible to play files on clients who need audio transcoding. Last working version is 10.7.2.

Audio encoding is enabled, but Jelly didnt transocde audio only since 10.7.3.

Originally created by @DEADC1DE on GitHub (May 12, 2021). **Media Info of the file** Allgemein Format : Matroska Format-Version : Version 2 Dateigröße : 1,31 GiB Dauer : 43 min 34s Gesamte Bitrate : 4 299 kb/s Kodierungs-Datum : UTC 2020-12-23 08:32:49 Kodierendes Programm : mkvmerge v31.0.0 ('Dolores In A Shoestand') 64-bit verwendete Encoder-Bibliothek : libebml v1.3.6 + libmatroska v1.4.9 Video ID : 1 Format : AVC Format/Info : Advanced Video Codec Format-Profil : High@L4.1 Format-Einstellungen : CABAC / 5 Ref Frames Format-Einstellungen für CABAC : Ja Format-Einstellungen für RefFrames : 5 frames Codec-ID : V_MPEG4/ISO/AVC Dauer : 43 min 34s Bitrate : 3 913 kb/s Breite : 1 280 Pixel Höhe : 720 Pixel Bildseitenverhältnis : 16:9 Modus der Bildwiederholungsrate : konstant Bildwiederholungsrate : 25,000 FPS Color space : YUV Chroma subsampling : 4:2:0 Bit depth : 8 bits Scantyp : progressiv Bits/(Pixel*Frame) : 0.170 Stream-Größe : 1,19 GiB (91%) verwendete Encoder-Bibliothek : x264 core 161 r3015 4c2aafd Kodierungseinstellungen : cabac=1 / ref=5 / deblock=1:-3:-3 / analyse=0x3:0x113 / me=umh / subme=7 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=1 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=0 / chroma_qp_offset=-2 / threads=24 / lookahead_threads=4 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=3 / b_pyramid=2 / b_adapt=1 / b_bias=0 / direct=1 / weightb=1 / open_gop=0 / weightp=2 / keyint=250 / keyint_min=25 / scenecut=40 / intra_refresh=0 / rc_lookahead=40 / rc=crf / mbtree=1 / crf=19.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / ip_ratio=1.40 / aq=1:1.00 Default : Ja Forced : Nein Audio #1 ID : 2 Format : AC-3 Format/Info : Audio Coding 3 Commercial name : Dolby Digital Codec-ID : A_AC3 Dauer : 43 min 34s Bitraten-Modus : konstant Bitrate : 192 kb/s Kanäle : 2 Kanäle Channel layout : L R Samplingrate : 48,0 kHz Bildwiederholungsrate : 31,250 FPS (1536 SPF) Compression mode : Lossy Stream-Größe : 59,9 MiB (4%) Sprache : Deutsch Service kind : Complete Main Default : Ja Forced : Nein Audio #2 ID : 3 Format : AC-3 Format/Info : Audio Coding 3 Commercial name : Dolby Digital Codec-ID : A_AC3 Dauer : 43 min 34s Bitraten-Modus : konstant Bitrate : 192 kb/s Kanäle : 2 Kanäle Channel layout : L R Samplingrate : 48,0 kHz Bildwiederholungsrate : 31,250 FPS (1536 SPF) Compression mode : Lossy Stream-Größe : 59,9 MiB (4%) Sprache : Englisch Service kind : Complete Main Default : Nein Forced : Nein **Logs** [2021-05-12 14:27:15.687 +02:00] [INF] User policy for "user". EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: False EnableAudioPlaybackTranscoding: True [2021-05-12 14:27:15.687 +02:00] [INF] Profile: "Unknown Profile", Path: "/mnt/decrypt/01_TV_HD/Deadliest.Catch/Season.16/Deadliest.Catch.S16E06.The.Bleeding.Edge.HDTV-720p.mkv", isEligibleForDirectPlay: True, isEligibleForDirectStream: True [2021-05-12 14:27:15.687 +02:00] [INF] Container: "mkv,webm", Video: "h264", Audio: "ac3" cannot be direct played by profile: "unknown profile" for path: "/mnt/decrypt/01_TV_HD/Deadliest.Catch/Season.16/Deadliest.Catch.S16E06.The.Bleeding.Edge.HDTV-720p.mkv" [2021-05-12 14:27:15.687 +02:00] [INF] Profile: "Unknown Profile", Path: "/mnt/decrypt/01_TV_HD/Deadliest.Catch/Season.16/Deadliest.Catch.S16E06.The.Bleeding.Edge.HDTV-720p.mkv", isEligibleForDirectPlay: True, isEligibleForDirectStream: True [2021-05-12 14:27:15.687 +02:00] [INF] Container: "mkv,webm", Video: "h264", Audio: "ac3" cannot be direct played by profile: "unknown profile" for path: "/mnt/decrypt/01_TV_HD/Deadliest.Catch/Season.16/Deadliest.Catch.S16E06.The.Bleeding.Edge.HDTV-720p.mkv" **Server System (please complete the following information):** - OS: Debian Buster - Jellyfin Version: 10.7.3 - Hardware settings & device: No Hardware transcoding - Reverse proxy: no - Other hardware notes: Google Drive **Client System (please complete the following information):** - OS: Windows, - Browser (if Web client): Firefox, Chrome ![2021-05-12 15_00_08-Dreamboxx - Vivaldi](https://user-images.githubusercontent.com/74871883/117980198-00525880-b334-11eb-99af-3d07ba7d0e9d.png) Since version 10.7.3 it is not possible to play files on clients who need audio transcoding. Last working version is 10.7.2. Audio encoding is enabled, but Jelly didnt transocde audio only since 10.7.3.
OVERLORD added the stale label 2026-02-06 22:42:11 +03:00
OVERLORD commented 2026-02-06 22:42:14 +03:00
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@sum01 commented on GitHub (May 12, 2021):

Upgrade to v10.7.5. v10.7.3 and v10.7.4 had issues (that were quickly fixed).

@sum01 commented on GitHub (May 12, 2021): Upgrade to v10.7.5. v10.7.3 and v10.7.4 had issues (that were quickly fixed).
OVERLORD commented 2026-02-06 22:42:15 +03:00
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@DEADC1DE commented on GitHub (May 12, 2021):

I have testet now with a fresh install of 10.7.5 with exactly same issue.
https://pastebin.com/yVs9gKK7

@DEADC1DE commented on GitHub (May 12, 2021): I have testet now with a fresh install of 10.7.5 with exactly same issue. https://pastebin.com/yVs9gKK7
OVERLORD commented 2026-02-06 22:42:18 +03:00
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@sum01 commented on GitHub (May 13, 2021):

https://github.com/jellyfin/jellyfin/issues/5978 seems similar

@sum01 commented on GitHub (May 13, 2021): https://github.com/jellyfin/jellyfin/issues/5978 seems similar
OVERLORD commented 2026-02-06 22:42:19 +03:00
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@crobibero commented on GitHub (May 13, 2021):

This has already been fixed by https://github.com/jellyfin/jellyfin/pull/6022, no need to keep investigating.

@crobibero commented on GitHub (May 13, 2021): This has already been fixed by https://github.com/jellyfin/jellyfin/pull/6022, no need to keep investigating.
OVERLORD commented 2026-02-06 22:42:21 +03:00
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@da-anda commented on GitHub (May 13, 2021):

same issue for me on 10.7.5. Direct playback via remuxing does only work when video transcoding is also enabled. As soon as video transcoding is disabled in the user settings, remuxing fails

@da-anda commented on GitHub (May 13, 2021): same issue for me on 10.7.5. Direct playback via remuxing does only work when video transcoding is also enabled. As soon as video transcoding is disabled in the user settings, remuxing fails
OVERLORD commented 2026-02-06 22:42:22 +03:00
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@konradbjk commented on GitHub (May 17, 2021):

I am running 10.7.5 in a docker. Mine Jellyfin tries to transcode everything. If I disabled video transcoding, the player does not work.

I do have selected: Allow video playback that requires conversion without re-encoding
I already made modifications to my nginx proxy as per: https://jellyfin.org/docs/general/networking/nginx.html

Now when I go with an Android device and select External Player to VLC (as explained in https://forum.jellyfin.org/t/direct-streaming-playing-hevc-is-broken-on-android-android-tv/2855/2) it works on the direct play.

Jellyfin.Api.Helpers.MediaInfoHelper: Profile: "Android External Player", Path: "REDACTED", isEligibleForDirectPlay: True, isEligibleForDirectStream: True

Now for the browser, I see:

Jellyfin.Api.Helpers.MediaInfoHelper: Profile: "Unknown Profile", Path: "REDACTED", isEligibleForDirectPlay: True, isEligibleForDirectStream: True

Although, it sees the device correctly as:

Firefox
Jellyfin Web 10.7.5
Konrad, 8 minutes ago

And then obviously
Screenshot 2021-05-17 at 15 16 30

Movies are in x265.

@konradbjk commented on GitHub (May 17, 2021): I am running 10.7.5 in a docker. Mine Jellyfin tries to transcode everything. If I disabled video transcoding, the player does not work. I do have selected: Allow video playback that requires conversion without re-encoding I already made modifications to my nginx proxy as per: https://jellyfin.org/docs/general/networking/nginx.html Now when I go with an Android device and select External Player to VLC (as explained in https://forum.jellyfin.org/t/direct-streaming-playing-hevc-is-broken-on-android-android-tv/2855/2) it works on the direct play. ``` Jellyfin.Api.Helpers.MediaInfoHelper: Profile: "Android External Player", Path: "REDACTED", isEligibleForDirectPlay: True, isEligibleForDirectStream: True ``` Now for the browser, I see: ``` Jellyfin.Api.Helpers.MediaInfoHelper: Profile: "Unknown Profile", Path: "REDACTED", isEligibleForDirectPlay: True, isEligibleForDirectStream: True ``` Although, it sees the device correctly as: ``` Firefox Jellyfin Web 10.7.5 Konrad, 8 minutes ago ``` And then obviously ![Screenshot 2021-05-17 at 15 16 30](https://user-images.githubusercontent.com/31480935/118498727-a03e2680-b726-11eb-9260-d493b4115b1a.png) Movies are in x265.
OVERLORD commented 2026-02-06 22:42:24 +03:00
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@Drakod commented on GitHub (May 17, 2021):

Direct stream does not work on android tv "nvidia shield" and browser

works well on android "telephone" application

@Drakod commented on GitHub (May 17, 2021): Direct stream does not work on android tv "nvidia shield" and browser works well on android "telephone" application
OVERLORD commented 2026-02-06 22:42:25 +03:00
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@konradbjk commented on GitHub (May 20, 2021):

@Drakod it worked for my mobile once I changed the player to external.

Is there any reason why it does not work for the browser?

About the Android TV - MiBox, I can direct stream using VLC as a player, not always works for libVLC.

@konradbjk commented on GitHub (May 20, 2021): @Drakod it worked for my mobile once I changed the player to external. Is there any reason why it does not work for the browser? About the Android TV - MiBox, I can direct stream using VLC as a player, not always works for libVLC.
OVERLORD commented 2026-02-06 22:42:25 +03:00
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@jpmvferreira commented on GitHub (May 22, 2021):

I've just installed jellyfin-media-player and trying to play something, I've disabled transcoding for this specific user as I'm running Jellyfin on a RPI, I get an error saying:

This client isn't compatible with the media and the server isn't sending a compatible media format.

If I try to use jellyfin-mpv-shim like I used to, I get:

2021-05-22 12:25:27,415 [   DEBUG] event_handler: Handled Event Play: {'ItemIds': ['4357ee23df57a693f95acf690d706294'], 'StartPositionTicks': 3000000000, 'PlayCommand': 'PlayNow', 'ControllingUserId': '6c57ca2e93034eed8c8bbe76b294c4b7', 'ServerId': 'ef9030532a17425396a3a0315e6c2b4f'}
2021-05-22 12:25:27,434 [   DEBUG] urllib3.connectionpool: http://10.1.1.1:8096 "GET /Users/6c57ca2e93034eed8c8bbe76b294c4b7/Items/4357ee23df57a693f95acf690d706294 HTTP/1.1" 200 None
2021-05-22 12:25:27,435 [   DEBUG] event_handler: EventHandler::playMedia <jellyfin_mpv_shim.media.Media object at 0x7f002ae96be0>
2021-05-22 12:25:27,435 [   DEBUG] media: Bandwidth: local=True, bitrate=None, force=False
2021-05-22 12:25:27,452 [   DEBUG] urllib3.connectionpool: http://10.1.1.1:8096 "POST /Items/4357ee23df57a693f95acf690d706294/PlaybackInfo HTTP/1.1" 200 None
2021-05-22 12:25:27,453 [   ERROR] player: PlayerManager::play no URL found

Everything is up to date both in the server (Manjaro ARM) and in the client (Manjaro) with the server being installed from the official repositories and the client from the AUR.

Interestingly copying the stream URL and opening it in VLC works as expected.

@jpmvferreira commented on GitHub (May 22, 2021): I've just installed `jellyfin-media-player` and trying to play something, I've disabled transcoding for this specific user as I'm running Jellyfin on a RPI, I get an error saying: ``` This client isn't compatible with the media and the server isn't sending a compatible media format. ``` If I try to use `jellyfin-mpv-shim` like I used to, I get: ``` 2021-05-22 12:25:27,415 [ DEBUG] event_handler: Handled Event Play: {'ItemIds': ['4357ee23df57a693f95acf690d706294'], 'StartPositionTicks': 3000000000, 'PlayCommand': 'PlayNow', 'ControllingUserId': '6c57ca2e93034eed8c8bbe76b294c4b7', 'ServerId': 'ef9030532a17425396a3a0315e6c2b4f'} 2021-05-22 12:25:27,434 [ DEBUG] urllib3.connectionpool: http://10.1.1.1:8096 "GET /Users/6c57ca2e93034eed8c8bbe76b294c4b7/Items/4357ee23df57a693f95acf690d706294 HTTP/1.1" 200 None 2021-05-22 12:25:27,435 [ DEBUG] event_handler: EventHandler::playMedia <jellyfin_mpv_shim.media.Media object at 0x7f002ae96be0> 2021-05-22 12:25:27,435 [ DEBUG] media: Bandwidth: local=True, bitrate=None, force=False 2021-05-22 12:25:27,452 [ DEBUG] urllib3.connectionpool: http://10.1.1.1:8096 "POST /Items/4357ee23df57a693f95acf690d706294/PlaybackInfo HTTP/1.1" 200 None 2021-05-22 12:25:27,453 [ ERROR] player: PlayerManager::play no URL found ``` Everything is up to date both in the server (Manjaro ARM) and in the client (Manjaro) with the server being installed from the official repositories and the client from the AUR. Interestingly copying the stream URL and opening it in VLC works as expected.
OVERLORD commented 2026-02-06 22:42:26 +03:00
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@stale[bot] commented on GitHub (Sep 21, 2021):

This issue has gone 120 days without comment. To avoid abandoned issues, it will be closed in 21 days if there are no new comments.
If you're the original submitter of this issue, please comment confirming if this issue still affects you in the latest release or nightlies, or close the issue if it has been fixed. If you're another user also affected by this bug, please comment confirming so. Either action will remove the stale label.
This bot exists to prevent issues from becoming stale and forgotten. Jellyfin is always moving forward, and bugs are often fixed as side effects of other changes. We therefore ask that bug report authors remain vigilant about their issues to ensure they are closed if fixed, or re-confirmed - perhaps with fresh logs or reproduction examples - regularly. If you have any questions you can reach us on Matrix or Social Media.

@stale[bot] commented on GitHub (Sep 21, 2021): This issue has gone 120 days without comment. To avoid abandoned issues, it will be closed in 21 days if there are no new comments. If you're the original submitter of this issue, please comment confirming if this issue still affects you in the latest release or nightlies, or close the issue if it has been fixed. If you're another user also affected by this bug, please comment confirming so. Either action will remove the stale label. This bot exists to prevent issues from becoming stale and forgotten. Jellyfin is always moving forward, and bugs are often fixed as side effects of other changes. We therefore ask that bug report authors remain vigilant about their issues to ensure they are closed if fixed, or re-confirmed - perhaps with fresh logs or reproduction examples - regularly. If you have any questions you can reach us on [Matrix or Social Media](https://docs.jellyfin.org/general/getting-help.html).
OVERLORD commented 2026-02-06 22:42:27 +03:00
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@Bond-009 commented on GitHub (Mar 9, 2023):

Closing as stale

@Bond-009 commented on GitHub (Mar 9, 2023): Closing as stale
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