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Infuse client can't log in unless user is admin user #1884

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opened 2026-02-06 21:27:13 +03:00 by OVERLORD · 7 comments
OVERLORD commented 2026-02-06 21:27:13 +03:00
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Originally created by @grigsby on GitHub (Jul 20, 2020).

I'm sorry, I don't know if this is a bug with the Infuse client, or with Jellyfin.

Describe the bug
For Infuse client (v 6.4.6 on iOS and tvOS/AppleTV), when adding Jellyfin media server and entering the Username and Password, the client returns an error and is not allowed to log in unless the user has "Allow this user to manage the server" check (i.e. is an admin user) on the Jellyfin server.

System (please complete the following information):

  • OS: Unraid running jellyfin/jellyfin:nightly ("10.6.0 undefined") docker container
  • Virtualization: Docker
  • Clients: Infuse Pro 6.4.6 on iOS 13, iOS 14, and tvOS
  • Browser: n/w
  • Jellyfin Version: nightly, including nightly-20200711
  • Playback: N/A
  • Installed Plugins: none
  • Reverse Proxy: N/A (same issue happens even when server IP address and port is specified)
  • Base URL: [e.g. none, yes: /example]
  • Networking: Bridge
  • Storage: local disks on Unraid

To Reproduce

  1. Open Infuse client on iOS, ipadOS, or tvOS
  2. Click on Settings (gear icon)
  3. Click on "Add Files"
  4. Click on "+ Add Media Server"
  5. Click on "Other Jellyfin..."
  6. Enter server address, username, and password for a NON ADMIN user
  7. Click on "Save"
  8. Pop-op dialog says "An error occurred" and the user can not log in.

If you go into the Jellyfin server and enable "Allow this user to manage the server" the Infuse client can now log in properly.

Expected behavior
Add Jellyfin server to Infuse client as normal, without having to enable "Allow this user to manage the server" for every user.

Logs
Jellyfin log shows:

[2020-07-19 00:42:40.370 -07:00] [ERR] [59] Emby.Server.Implementations.HttpServer.HttpListenerHost: Error processing request. URL: "http://jellyfin.mydomain.org/Users/AuthenticateByName"
System.FormatException: Input string was not in a correct format.
   at ServiceStack.Text.DefaultMemory.ParseGeneralStyleGuid(ReadOnlySpan`1 value, Int32& len) in C:\BuildAgent\work\912418dcce86a188\src\ServiceStack.Text\DefaultMemory.cs:line 629
   at ServiceStack.Text.DefaultMemory.ParseGuid(ReadOnlySpan`1 value) in C:\BuildAgent\work\912418dcce86a188\src\ServiceStack.Text\DefaultMemory.cs:line 414
   at ServiceStack.Text.Common.DeserializeBuiltin`1.<>c.<GetParseStringSpanFn>b__7_6(ReadOnlySpan`1 value) in C:\BuildAgent\work\912418dcce86a188\src\ServiceStack.Text\Common\DeserializeBuiltin.cs:line 72
   at ServiceStack.Text.Jsv.JsvReader.<>c__DisplayClass2_0.<GetParseFn>b__0(String v) in C:\BuildAgent\work\912418dcce86a188\src\ServiceStack.Text\Jsv\JsvReader.Generic.cs:line 18
   at Emby.Server.Implementations.Services.StringMapTypeDeserializer.PopulateFromMap(Object instance, IDictionary`2 keyValuePairs)
   at Emby.Server.Implementations.Services.RestPath.CreateRequest(String pathInfo, Dictionary`2 queryStringAndFormData, Object fromInstance)
   at Emby.Server.Implementations.Services.ServiceHandler.CreateRequest(IRequest httpReq, RestPath restPath, Dictionary`2 requestParams, Object requestDto)
   at Emby.Server.Implementations.Services.ServiceHandler.CreateRequest(HttpListenerHost host, IRequest httpReq, RestPath restPath, ILogger logger)
   at Emby.Server.Implementations.Services.ServiceHandler.ProcessRequestAsync(HttpListenerHost httpHost, IRequest httpReq, HttpResponse httpRes, ILogger logger, CancellationToken cancellationToken)
   at Emby.Server.Implementations.HttpServer.HttpListenerHost.RequestHandler(IHttpRequest httpReq, String urlString, String host, String localPath, CancellationToken cancellationToken)
[2020-07-19 00:42:40.386 -07:00] [INF] [56] Jellyfin.Server.Implementations.Users.UserManager: Authentication request for "Wife" has succeeded.
[2020-07-19 00:42:40.392 -07:00] [INF] [56] Emby.Server.Implementations.Session.SessionManager: Creating new access token for user 844897bf-b69d-4014-bb67-d1e2acfbb3c1
[2020-07-19 00:42:40.613 -07:00] [ERR] [56] Emby.Server.Implementations.HttpServer.HttpListenerHost: Error processing request: "User does not have admin access". URL: "http://jellyfin.mydomain.org:443/Library/VirtualFolders"
[2020-07-19 00:44:16.668 -07:00] [INF] [90] Emby.Server.Implementations.HttpServer.HttpListenerHost: WS "::ffff:192.168.1.1" request
[2020-07-19 00:44:41.724 -07:00] [ERR] [100] Emby.Server.Implementations.HttpServer.HttpListenerHost: Error processing request. URL: "http://jellyfin.mydomain.org/Users/AuthenticateByName"
System.FormatException: Input string was not in a correct format.
   at ServiceStack.Text.DefaultMemory.ParseGeneralStyleGuid(ReadOnlySpan`1 value, Int32& len) in C:\BuildAgent\work\912418dcce86a188\src\ServiceStack.Text\DefaultMemory.cs:line 629
   at ServiceStack.Text.DefaultMemory.ParseGuid(ReadOnlySpan`1 value) in C:\BuildAgent\work\912418dcce86a188\src\ServiceStack.Text\DefaultMemory.cs:line 414
   at ServiceStack.Text.Common.DeserializeBuiltin`1.<>c.<GetParseStringSpanFn>b__7_6(ReadOnlySpan`1 value) in C:\BuildAgent\work\912418dcce86a188\src\ServiceStack.Text\Common\DeserializeBuiltin.cs:line 72
   at ServiceStack.Text.Jsv.JsvReader.<>c__DisplayClass2_0.<GetParseFn>b__0(String v) in C:\BuildAgent\work\912418dcce86a188\src\ServiceStack.Text\Jsv\JsvReader.Generic.cs:line 18
   at Emby.Server.Implementations.Services.StringMapTypeDeserializer.PopulateFromMap(Object instance, IDictionary`2 keyValuePairs)
   at Emby.Server.Implementations.Services.RestPath.CreateRequest(String pathInfo, Dictionary`2 queryStringAndFormData, Object fromInstance)
   at Emby.Server.Implementations.Services.ServiceHandler.CreateRequest(IRequest httpReq, RestPath restPath, Dictionary`2 requestParams, Object requestDto)
   at Emby.Server.Implementations.Services.ServiceHandler.CreateRequest(HttpListenerHost host, IRequest httpReq, RestPath restPath, ILogger logger)
   at Emby.Server.Implementations.Services.ServiceHandler.ProcessRequestAsync(HttpListenerHost httpHost, IRequest httpReq, HttpResponse httpRes, ILogger logger, CancellationToken cancellationToken)
   at Emby.Server.Implementations.HttpServer.HttpListenerHost.RequestHandler(IHttpRequest httpReq, String urlString, String host, String localPath, CancellationToken cancellationToken)
Originally created by @grigsby on GitHub (Jul 20, 2020). I'm sorry, I don't know if this is a bug with the Infuse client, or with Jellyfin. **Describe the bug** For Infuse client (v 6.4.6 on iOS and tvOS/AppleTV), when adding Jellyfin media server and entering the Username and Password, the client returns an error and is not allowed to log in unless the user has "Allow this user to manage the server" check (i.e. is an admin user) on the Jellyfin server. **System (please complete the following information):** - OS: Unraid running jellyfin/jellyfin:nightly ("10.6.0 undefined") docker container - Virtualization: Docker - Clients: Infuse Pro 6.4.6 on iOS 13, iOS 14, and tvOS - Browser: n/w - Jellyfin Version: nightly, including nightly-20200711 - Playback: N/A - Installed Plugins: none - Reverse Proxy: N/A (same issue happens even when server IP address and port is specified) - Base URL: [e.g. none, yes: /example] - Networking: Bridge - Storage: local disks on Unraid **To Reproduce** 1. Open Infuse client on iOS, ipadOS, or tvOS 2. Click on Settings (gear icon) 3. Click on "Add Files" 4. Click on "+ Add Media Server" 5. Click on "Other Jellyfin..." 6. Enter server address, username, and password for a NON ADMIN user 7. Click on "Save" 8. Pop-op dialog says "An error occurred" and the user can not log in. If you go into the Jellyfin server and enable "Allow this user to manage the server" the Infuse client can now log in properly. **Expected behavior** Add Jellyfin server to Infuse client as normal, without having to enable "Allow this user to manage the server" for every user. **Logs** Jellyfin log shows: ``` [2020-07-19 00:42:40.370 -07:00] [ERR] [59] Emby.Server.Implementations.HttpServer.HttpListenerHost: Error processing request. URL: "http://jellyfin.mydomain.org/Users/AuthenticateByName" System.FormatException: Input string was not in a correct format. at ServiceStack.Text.DefaultMemory.ParseGeneralStyleGuid(ReadOnlySpan`1 value, Int32& len) in C:\BuildAgent\work\912418dcce86a188\src\ServiceStack.Text\DefaultMemory.cs:line 629 at ServiceStack.Text.DefaultMemory.ParseGuid(ReadOnlySpan`1 value) in C:\BuildAgent\work\912418dcce86a188\src\ServiceStack.Text\DefaultMemory.cs:line 414 at ServiceStack.Text.Common.DeserializeBuiltin`1.<>c.<GetParseStringSpanFn>b__7_6(ReadOnlySpan`1 value) in C:\BuildAgent\work\912418dcce86a188\src\ServiceStack.Text\Common\DeserializeBuiltin.cs:line 72 at ServiceStack.Text.Jsv.JsvReader.<>c__DisplayClass2_0.<GetParseFn>b__0(String v) in C:\BuildAgent\work\912418dcce86a188\src\ServiceStack.Text\Jsv\JsvReader.Generic.cs:line 18 at Emby.Server.Implementations.Services.StringMapTypeDeserializer.PopulateFromMap(Object instance, IDictionary`2 keyValuePairs) at Emby.Server.Implementations.Services.RestPath.CreateRequest(String pathInfo, Dictionary`2 queryStringAndFormData, Object fromInstance) at Emby.Server.Implementations.Services.ServiceHandler.CreateRequest(IRequest httpReq, RestPath restPath, Dictionary`2 requestParams, Object requestDto) at Emby.Server.Implementations.Services.ServiceHandler.CreateRequest(HttpListenerHost host, IRequest httpReq, RestPath restPath, ILogger logger) at Emby.Server.Implementations.Services.ServiceHandler.ProcessRequestAsync(HttpListenerHost httpHost, IRequest httpReq, HttpResponse httpRes, ILogger logger, CancellationToken cancellationToken) at Emby.Server.Implementations.HttpServer.HttpListenerHost.RequestHandler(IHttpRequest httpReq, String urlString, String host, String localPath, CancellationToken cancellationToken) [2020-07-19 00:42:40.386 -07:00] [INF] [56] Jellyfin.Server.Implementations.Users.UserManager: Authentication request for "Wife" has succeeded. [2020-07-19 00:42:40.392 -07:00] [INF] [56] Emby.Server.Implementations.Session.SessionManager: Creating new access token for user 844897bf-b69d-4014-bb67-d1e2acfbb3c1 [2020-07-19 00:42:40.613 -07:00] [ERR] [56] Emby.Server.Implementations.HttpServer.HttpListenerHost: Error processing request: "User does not have admin access". URL: "http://jellyfin.mydomain.org:443/Library/VirtualFolders" [2020-07-19 00:44:16.668 -07:00] [INF] [90] Emby.Server.Implementations.HttpServer.HttpListenerHost: WS "::ffff:192.168.1.1" request [2020-07-19 00:44:41.724 -07:00] [ERR] [100] Emby.Server.Implementations.HttpServer.HttpListenerHost: Error processing request. URL: "http://jellyfin.mydomain.org/Users/AuthenticateByName" System.FormatException: Input string was not in a correct format. at ServiceStack.Text.DefaultMemory.ParseGeneralStyleGuid(ReadOnlySpan`1 value, Int32& len) in C:\BuildAgent\work\912418dcce86a188\src\ServiceStack.Text\DefaultMemory.cs:line 629 at ServiceStack.Text.DefaultMemory.ParseGuid(ReadOnlySpan`1 value) in C:\BuildAgent\work\912418dcce86a188\src\ServiceStack.Text\DefaultMemory.cs:line 414 at ServiceStack.Text.Common.DeserializeBuiltin`1.<>c.<GetParseStringSpanFn>b__7_6(ReadOnlySpan`1 value) in C:\BuildAgent\work\912418dcce86a188\src\ServiceStack.Text\Common\DeserializeBuiltin.cs:line 72 at ServiceStack.Text.Jsv.JsvReader.<>c__DisplayClass2_0.<GetParseFn>b__0(String v) in C:\BuildAgent\work\912418dcce86a188\src\ServiceStack.Text\Jsv\JsvReader.Generic.cs:line 18 at Emby.Server.Implementations.Services.StringMapTypeDeserializer.PopulateFromMap(Object instance, IDictionary`2 keyValuePairs) at Emby.Server.Implementations.Services.RestPath.CreateRequest(String pathInfo, Dictionary`2 queryStringAndFormData, Object fromInstance) at Emby.Server.Implementations.Services.ServiceHandler.CreateRequest(IRequest httpReq, RestPath restPath, Dictionary`2 requestParams, Object requestDto) at Emby.Server.Implementations.Services.ServiceHandler.CreateRequest(HttpListenerHost host, IRequest httpReq, RestPath restPath, ILogger logger) at Emby.Server.Implementations.Services.ServiceHandler.ProcessRequestAsync(HttpListenerHost httpHost, IRequest httpReq, HttpResponse httpRes, ILogger logger, CancellationToken cancellationToken) at Emby.Server.Implementations.HttpServer.HttpListenerHost.RequestHandler(IHttpRequest httpReq, String urlString, String host, String localPath, CancellationToken cancellationToken) ```
OVERLORD added the bugconfirmedregression labels 2026-02-06 21:27:13 +03:00
OVERLORD commented 2026-02-06 21:27:16 +03:00
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@anthonylavado commented on GitHub (Jul 22, 2020):

Fixed in an upcoming update to Infuse.

@anthonylavado commented on GitHub (Jul 22, 2020): Fixed in an upcoming update to Infuse.
OVERLORD commented 2026-02-06 21:27:17 +03:00
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@anthonylavado commented on GitHub (Jul 27, 2020):

Fixed in today's update to Infuse (6.4.7).

@anthonylavado commented on GitHub (Jul 27, 2020): Fixed in today's update to Infuse (6.4.7).
OVERLORD commented 2026-02-06 21:27:18 +03:00
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@UrTerrible commented on GitHub (Oct 30, 2023):

I am having a similar issue now.

[2023-10-10 21:12:40.301 +00:00] [INF] Authentication request for "james" has succeeded. [2023-10-10 21:12:40.301 +00:00] [INF] Current/Max sessions for user "james": 6/0 [2023-10-10 21:12:40.302 +00:00] [INF] Reissuing access token: "XXXXXXXXXXXXXXXXXXXXXXXXXXX" [2023-10-10 21:12:40.516 +00:00] [INF] AuthenticationScheme: "CustomAuthentication" was forbidden. [2023-10-10 21:12:40.648 +00:00] [ERR] Error processing request. URL "GET" "/InfuseSync/UserFolders/1d53c68e128c42f6a62242add5336a3a". System.ArgumentNullException: Value cannot be null. (Parameter 'g')

@UrTerrible commented on GitHub (Oct 30, 2023): I am having a similar issue now. `[2023-10-10 21:12:40.301 +00:00] [INF] Authentication request for "james" has succeeded. [2023-10-10 21:12:40.301 +00:00] [INF] Current/Max sessions for user "james": 6/0 [2023-10-10 21:12:40.302 +00:00] [INF] Reissuing access token: "XXXXXXXXXXXXXXXXXXXXXXXXXXX" [2023-10-10 21:12:40.516 +00:00] [INF] AuthenticationScheme: "CustomAuthentication" was forbidden. [2023-10-10 21:12:40.648 +00:00] [ERR] Error processing request. URL "GET" "/InfuseSync/UserFolders/1d53c68e128c42f6a62242add5336a3a". System.ArgumentNullException: Value cannot be null. (Parameter 'g')`
OVERLORD commented 2026-02-06 21:27:18 +03:00
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@felix920506 commented on GitHub (Oct 30, 2023):

@UrTerrible Hi, please head to our Matrix/Discord channels for help with troubleshooting: https://jellyfin.org/contact

@felix920506 commented on GitHub (Oct 30, 2023): @UrTerrible Hi, please head to our Matrix/Discord channels for help with troubleshooting: https://jellyfin.org/contact
OVERLORD commented 2026-02-06 21:27:19 +03:00
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@ghost commented on GitHub (Mar 23, 2024):

This same error is still occurring on my end with Infuse 7.7.2. If an account isn't an admin user, it can't sign in. When I grant that user admin rights, they can sign in -- and after the first time, they no longer require admin rights.

It's so weird. The only thing that I've changed on my server is putting it behind a HTTPS-based reverse proxy, but I doubt that would actually do anything. I'm still connecting on port 443 with HTTPS anyways.

@ghost commented on GitHub (Mar 23, 2024): This same error is still occurring on my end with Infuse 7.7.2. If an account isn't an admin user, it can't sign in. When I grant that user admin rights, they can sign in -- and after the first time, they no longer require admin rights. It's so weird. The only thing that I've changed on my server is putting it behind a HTTPS-based reverse proxy, but I doubt that would actually do anything. I'm still connecting on port 443 with HTTPS anyways.
OVERLORD commented 2026-02-06 21:27:20 +03:00
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@bitboxer commented on GitHub (Sep 16, 2024):

I can confirm this. People need to have admin rights to be able to login to jellyfin using infuse. Can you please re-open this?

@bitboxer commented on GitHub (Sep 16, 2024): I can confirm this. People need to have admin rights to be able to login to jellyfin using infuse. Can you please re-open this?
OVERLORD commented 2026-02-06 21:27:20 +03:00
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@felix920506 commented on GitHub (Sep 16, 2024):

Report to infuse, it's not a problem on our end

@felix920506 commented on GitHub (Sep 16, 2024): Report to infuse, it's not a problem on our end
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