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Getting HTTP error code 404 when trying to save hardware acceleration settings #1442

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opened 2026-02-06 20:59:32 +03:00 by OVERLORD · 9 comments
OVERLORD commented 2026-02-06 20:59:32 +03:00
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Originally created by @erkexzcx on GitHub (Mar 26, 2020).

Describe the bug
Hardware acceleration cannot be enabled on my Raspberry Pi 4. Once I click save and get past the warning - I get error that tells me to try again later. In browser console it shows 404...

System:

  • OS: Arch Linux armv7h (server) and Arch Linux X86_64 (client)
  • Virtualization: No
  • Clients: PC Browser
  • Browser: Latest official Google Chrome (from AUR, binary release)
  • Jellyfin Version: 10.5.2-1 (debian binary, downloaded from official jellyfin repo)
  • Playback: N/A
  • Installed Plugins: None
  • Reverse Proxy: None
  • Base URL: None
  • Networking: N/A
  • Storage: N/A

To Reproduce

  1. Install jellyfin-bin from AUR on Raspberry Pi 4 (Arch Linux ARM)
  2. Go to Jellyfin web interface --> Playback.
  3. Select Hardware acceleration from dropdown.
  4. Click "Save".
  5. Skip warning that says "Enabling hardware acceleration may cause instability...".
  6. Get another popup (error), saying "There was an error processing the request. Please try again later.".
  7. Check browser's console and notice 404 error. Also nothing has happened, no settings were saved.

Expected behavior
Successfully save selected settings

Logs
None. See screenshot.

Screenshots
image

Additional context
I am author & maintainer of jellyfin-bin package. :)

Originally created by @erkexzcx on GitHub (Mar 26, 2020). **Describe the bug** Hardware acceleration cannot be enabled on my Raspberry Pi 4. Once I click save and get past the warning - I get error that tells me to try again later. In browser console it shows 404... **System:** - OS: Arch Linux armv7h (server) and Arch Linux X86_64 (client) - Virtualization: No - Clients: PC Browser - Browser: Latest official Google Chrome (from AUR, binary release) - Jellyfin Version: 10.5.2-1 (debian binary, downloaded from official jellyfin repo) - Playback: N/A - Installed Plugins: None - Reverse Proxy: None - Base URL: None - Networking: N/A - Storage: N/A **To Reproduce** 1. Install [jellyfin-bin](https://aur.archlinux.org/packages/jellyfin-bin/) from AUR on Raspberry Pi 4 (Arch Linux ARM) 2. Go to Jellyfin web interface --> Playback. 3. Select Hardware acceleration from dropdown. 4. Click "Save". 5. Skip warning that says "Enabling hardware acceleration may cause instability...". 6. Get another popup (error), saying "There was an error processing the request. Please try again later.". 7. Check browser's console and notice 404 error. Also nothing has happened, no settings were saved. **Expected behavior** Successfully save selected settings **Logs** None. See screenshot. **Screenshots** ![image](https://user-images.githubusercontent.com/5955795/77678494-e8860c80-6f99-11ea-8ab9-8028f9516afa.png) **Additional context** I am author & maintainer of [jellyfin-bin](https://aur.archlinux.org/packages/jellyfin-bin/) package. :)
OVERLORD added the bugstale labels 2026-02-06 20:59:33 +03:00
OVERLORD commented 2026-02-06 20:59:35 +03:00
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@dkanada commented on GitHub (Mar 26, 2020):

I looked into this and discovered that all configurable paths will throw an error if the directory doesn't exist, which isn't ideal.

@dkanada commented on GitHub (Mar 26, 2020): I looked into this and discovered that all configurable paths will throw an error if the directory doesn't exist, which isn't ideal.
OVERLORD commented 2026-02-06 20:59:36 +03:00
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@nyanmisaka commented on GitHub (Mar 26, 2020):

I looked into this and discovered that all configurable paths will throw an error if the directory doesn't exist, which isn't ideal.

It seems that the transcodes and metadata folders are not created automatically during installation, at least on archlinux. Unless I manually create these two folders and grant permissions, there will be no error when saving the settings.

@nyanmisaka commented on GitHub (Mar 26, 2020): > I looked into this and discovered that all configurable paths will throw an error if the directory doesn't exist, which isn't ideal. It seems that the `transcodes` and `metadata` folders are not created automatically during installation, at least on archlinux. Unless I manually create these two folders and grant permissions, there will be no error when saving the settings.
OVERLORD commented 2026-02-06 20:59:37 +03:00
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@erkexzcx commented on GitHub (Mar 26, 2020):

I looked into this and discovered that all configurable paths will throw an error if the directory doesn't exist, which isn't ideal.

So do these folders are expected to be created by the installer, or by Jellyfin app?

Looks like these folders exist on the system, and in overall /var/lib/jellyfin seem to have correct permissions:

[root@storager jellyfin]# ls -la
total 36
drwxr-xr-x  9 jellyfin jellyfin 4096 Mar 26 17:53 .
drwxr-xr-x 25 root     root     4096 Mar 26 11:05 ..
drwxr-xr-x  3 jellyfin jellyfin 4096 Mar 26 14:29 .aspnet
drwxr-xr-x  4 jellyfin jellyfin 4096 Mar 26 14:45 config
drwxr-xr-x  5 jellyfin jellyfin 4096 Mar 26 14:32 data
drwxr-xr-x  2 jellyfin jellyfin 4096 Mar 26 17:53 log
drwxr-xr-x  6 jellyfin jellyfin 4096 Mar 26 17:49 metadata
drwxr-xr-x  3 jellyfin jellyfin 4096 Mar 26 14:29 root
drwxr-xr-x  2 jellyfin jellyfin 4096 Mar 26 17:53 transcodes
[root@storager jellyfin]# pwd
/var/lib/jellyfin
[root@storager jellyfin]#
@erkexzcx commented on GitHub (Mar 26, 2020): > I looked into this and discovered that all configurable paths will throw an error if the directory doesn't exist, which isn't ideal. So do these folders are expected to be created by the installer, or by Jellyfin app? Looks like these folders exist on the system, and in overall `/var/lib/jellyfin` seem to have correct permissions: ``` [root@storager jellyfin]# ls -la total 36 drwxr-xr-x 9 jellyfin jellyfin 4096 Mar 26 17:53 . drwxr-xr-x 25 root root 4096 Mar 26 11:05 .. drwxr-xr-x 3 jellyfin jellyfin 4096 Mar 26 14:29 .aspnet drwxr-xr-x 4 jellyfin jellyfin 4096 Mar 26 14:45 config drwxr-xr-x 5 jellyfin jellyfin 4096 Mar 26 14:32 data drwxr-xr-x 2 jellyfin jellyfin 4096 Mar 26 17:53 log drwxr-xr-x 6 jellyfin jellyfin 4096 Mar 26 17:49 metadata drwxr-xr-x 3 jellyfin jellyfin 4096 Mar 26 14:29 root drwxr-xr-x 2 jellyfin jellyfin 4096 Mar 26 17:53 transcodes [root@storager jellyfin]# pwd /var/lib/jellyfin [root@storager jellyfin]# ```
OVERLORD commented 2026-02-06 20:59:37 +03:00
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@stevleibelt commented on GitHub (Mar 26, 2020):

Almost the same for me.
I have a transcoding-temp.

[user@maschine jellyfin]$ pwd
/var/lib/jellyfin
[user@maschine jellyfin]$ ls -al
total 9
drwxr-xr-x  9 jellyfin jellyfin  9 Mar 13 19:09 .
drwxr-xr-x 22 root     root     23 Mar 26 00:00 ..
drwxr-xr-x  3 jellyfin jellyfin  3 Mar 13 19:09 .aspnet
drwxr-xr-x  4 jellyfin jellyfin  9 Mar 13 19:09 config
drwxr-xr-x  5 jellyfin jellyfin 16 Mar  1 23:11 data
drwxr-xr-x  2 jellyfin jellyfin  5 Mar 26 00:07 log
drwxr-xr-x  6 jellyfin jellyfin  6 Mar  2 13:58 metadata
drwxr-xr-x  3 jellyfin jellyfin  3 Mar  1 23:07 root
drwxr-xr-x  2 jellyfin jellyfin  2 Mar  1 23:07 transcoding-temp
@stevleibelt commented on GitHub (Mar 26, 2020): Almost the same for me. I have a transcoding-temp. ``` [user@maschine jellyfin]$ pwd /var/lib/jellyfin [user@maschine jellyfin]$ ls -al total 9 drwxr-xr-x 9 jellyfin jellyfin 9 Mar 13 19:09 . drwxr-xr-x 22 root root 23 Mar 26 00:00 .. drwxr-xr-x 3 jellyfin jellyfin 3 Mar 13 19:09 .aspnet drwxr-xr-x 4 jellyfin jellyfin 9 Mar 13 19:09 config drwxr-xr-x 5 jellyfin jellyfin 16 Mar 1 23:11 data drwxr-xr-x 2 jellyfin jellyfin 5 Mar 26 00:07 log drwxr-xr-x 6 jellyfin jellyfin 6 Mar 2 13:58 metadata drwxr-xr-x 3 jellyfin jellyfin 3 Mar 1 23:07 root drwxr-xr-x 2 jellyfin jellyfin 2 Mar 1 23:07 transcoding-temp ```
OVERLORD commented 2026-02-06 20:59:38 +03:00
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@erkexzcx commented on GitHub (Mar 26, 2020):

OK I haven't touched anything. Just randomly went to settings, set hardware acceleration and clicked save - settings are now saved without any error. Feel free to close this issue. No idea what happened...

@erkexzcx commented on GitHub (Mar 26, 2020): OK I haven't touched anything. Just randomly went to settings, set hardware acceleration and clicked save - settings are now saved without any error. Feel free to close this issue. No idea what happened...
OVERLORD commented 2026-02-06 20:59:39 +03:00
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@JustAMan commented on GitHub (Apr 3, 2020):

@dkanada @nyanmisaka were you able to reproduce the issue?

@JustAMan commented on GitHub (Apr 3, 2020): @dkanada @nyanmisaka were you able to reproduce the issue?
OVERLORD commented 2026-02-06 20:59:40 +03:00
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@nyanmisaka commented on GitHub (Apr 3, 2020):

@dkanada @nyanmisaka were you able to reproduce the issue?

Yes. Usually, the metadata and transcodes/transcoding-temp folders are not created automatically when jellyfin is installed for the first time. Therefore, the interface language set during initialization will not take effect and cannot be saved manually. Until you manually create these folders.

@nyanmisaka commented on GitHub (Apr 3, 2020): > @dkanada @nyanmisaka were you able to reproduce the issue? Yes. Usually, the `metadata` and `transcodes/transcoding-temp` folders are not created automatically when jellyfin is installed for the first time. Therefore, the interface language set during initialization will not take effect and cannot be saved manually. Until you manually create these folders.
OVERLORD commented 2026-02-06 20:59:40 +03:00
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@JustAMan commented on GitHub (May 7, 2020):

@erkexzcx this should be fixed now, could you please re-test?

@JustAMan commented on GitHub (May 7, 2020): @erkexzcx this should be fixed now, could you please re-test?
OVERLORD commented 2026-02-06 20:59:40 +03:00
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@stale[bot] commented on GitHub (Sep 4, 2020):

This issue has gone 120 days without comment. To avoid abandoned issues, it will be closed in 21 days if there are no new comments.
If you're the original submitter of this issue, please comment confirming if this issue still affects you in the latest release or nightlies, or close the issue if it has been fixed. If you're another user also affected by this bug, please comment confirming so. Either action will remove the stale label.
This bot exists to prevent issues from becoming stale and forgotten. Jellyfin is always moving forward, and bugs are often fixed as side effects of other changes. We therefore ask that bug report authors remain vigilant about their issues to ensure they are closed if fixed, or re-confirmed - perhaps with fresh logs or reproduction examples - regularly. If you have any questions you can reach us on Matrix or Social Media.

@stale[bot] commented on GitHub (Sep 4, 2020): This issue has gone 120 days without comment. To avoid abandoned issues, it will be closed in 21 days if there are no new comments. If you're the original submitter of this issue, please comment confirming if this issue still affects you in the latest release or nightlies, or close the issue if it has been fixed. If you're another user also affected by this bug, please comment confirming so. Either action will remove the stale label. This bot exists to prevent issues from becoming stale and forgotten. Jellyfin is always moving forward, and bugs are often fixed as side effects of other changes. We therefore ask that bug report authors remain vigilant about their issues to ensure they are closed if fixed, or re-confirmed - perhaps with fresh logs or reproduction examples - regularly. If you have any questions you can reach us on [Matrix or Social Media](https://docs.jellyfin.org/general/getting-help.html).
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