name: Issue Report
description: File an issue report
title: "[Issue]: "
labels: [bug, triage]
body:
  - type: markdown
    attributes:
      value: |
        Thanks for taking the time to report an issue. Before submitting a report, please do the following:
        1. Please head to our forum or chat rooms and troubleshoot with volunteers if you haven't already. Links can be found here: https://jellyfin.org/contact/
        2. Please search the bug tracker for similar issues. If you do find one, please comment there instead of opening a new bug report.
        3. If you decide to open a new report, please provide as much detail as possible.
        4. Please **ONLY** report **ONE** issue per report. If you are experiencing multiple issues, please open multiple reports.
  - type: textarea
    id: what-happened
    attributes:
      label: Please describe your bug
      description: Also tell us, what did you expect to happen?
      placeholder: |
        The more information that you are able to provide, the better. Did you do anything before this happened? Did you upgrade or change anything? Any screenshots or logs you can provide will be helpful.
        If you are using an old release of Jellyfin, please also explain why.
    validations:
      required: true
  - type: textarea
    id: repro-steps
    attributes:
      label: Reproduction Steps
      placeholder: |
        1. In this environment...
        2. With this config...
        3. Run '...'
        4. See error...
    validations:
      required: true
  - type: dropdown
    id: version
    attributes:
      label: Jellyfin Version
      description: What version of Jellyfin are you running?
      options:
        - 10.8.13
        - 10.8.12
        - 10.8.11 or older (please specify)
        - Unstable (master branch)
    validations:
      required: true
  - type: input
    id: version-other
    attributes:
      label: "if other:"
      placeholder: Other
  - type: textarea
    attributes:
      label: Environment
      description: |
        Examples:
        - **OS**: [e.g. Debian 11, Windows 10]
        - **Linux Kernel**: [e.g. none, 5.15, 6.1, etc.]
        - **Virtualization**: [e.g. Docker, KVM, LXC]
        - **Clients**: [Browser, Android, Fire Stick, etc.]
        - **Browser**: [e.g. Firefox 91, Chrome 93, Safari 13]
        - **FFmpeg Version**: [e.g. 5.1.2-Jellyfin]
        - **Playback**: [Direct Play, Remux, Direct Stream, Transcode]
        - **Hardware Acceleration**: [e.g. none, VAAPI, NVENC, etc.]
        - **GPU Model**: [e.g. none, UHD630, GTX1050, etc.]
        - **Installed Plugins**: [e.g. none, Fanart, Anime, etc.]
        - **Reverse Proxy**: [e.g. none, nginx, apache, etc.]
        - **Base URL**: [e.g. none, yes: /example]
        - **Networking**: [e.g. Host, Bridge/NAT]
        - **Storage**: [e.g. local, NFS, cloud]
      value: |
        - OS:
        - Linux Kernel:
        - Virtualization:
        - Clients:
        - Browser:
        - FFmpeg Version:
        - Playback Method:
        - Hardware Acceleration:
        - GPU Model:
        - Plugins:
        - Reverse Proxy:
        - Base URL:
        - Networking:
        - Storage:
      render: markdown
    validations:
      required: true
  - type: markdown
    attributes:
      value: |
        When providing logs, please keep the following things in mind.
        1. **DO NOT** use external paste services.
        2. Please provide complete logs.
          - For server logs, include everything you think is important plus *10 lines before and after*
          - For ffmpeg logs, please provide the entire file unmodified.
        3. Please do not run logs through any translation program. Especially beware if your browser translates pages by default.
        4. Please do not include logs as screenshots, with the only exception being client logs in browsers.
  - type: textarea
    id: logs
    attributes:
      label: Jellyfin logs
      description: Please copy and paste any relevant log output. This can be found in Dashboard > Logs.
      placeholder: For playback issues, browser/client and FFmpeg logs may be more useful.
      render: shell
    validations:
      required: true
  - type: textarea
    id: ffmpeg-logs
    attributes:
      label: FFmpeg logs
      description: Please copy and paste recent FFmpeg log output. This can be found in Dashboard > Logs > FFmpeg*.log.
      placeholder: This field is mandatory for debugging hardware transcoding issues. It's important to include the specific codec details. If no FFmpeg logs appear, the file was Direct Played and did not use FFmpeg.
      render: shell
  - type: textarea
    id: browserlogs
    attributes:
      label: Please attach any browser or client logs here
      placeholder: Access browser logs by using the F12 to bring up the console. Screenshots are typically easier to read than raw logs. For clients such as Android or iOS, please see our documentation.
  - type: textarea
    id: screenshots
    attributes:
      label: Please attach any screenshots here
      placeholder: Images can be pasted directly into the textbox and will be hosted by github.
  - type: checkboxes
    id: terms
    attributes:
      label: Code of Conduct
      description: By submitting this issue, you agree to follow our [Code of Conduct](https://jellyfin.org/docs/general/community-standards.html#code-of-conduct)
      options:
        - label: I agree to follow this project's Code of Conduct
          required: true
