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500 Internal Server Error #550
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Originally created by @DSRobin on GitHub (Jan 23, 2018).
For Bug Reports
Expected Behavior
accessing the platform
Current Behavior
500 Internal Server Error
Hi,
I tried to install BookStack, according to the steps everything wen't pretty well. As soon as I finished the installation I end up getting the 500 Internal server Error.
At first I installed BookStack into a subfolder on the root, after reading some similar issues I re-installed everything on a subdomain, this tackled my issue in changing the DocumentRoot as I'm installing BookStak on a hosted webserver.
I printed the PHPinfo of the server and I can validate that I have all the requirements.
I enabled the debugging in the .env document, but perhaps I need a bit more information on how to retrieve the log.
all folders are writeable by the server and the correct user is owner.
The root of my subdomain did not have a .htaccess file, which I created with the given URL Rewrite given in the documentation.
Below the URL:
http://wiki.wikiharvest.org
@lommes commented on GitHub (Jan 23, 2018):
Laravels logfile is located in the
storage/logsfolder, there should be more information about the error.@DSRobin commented on GitHub (Jan 23, 2018):
No files found in that folder.
I have the feeling this 500 error is due to the .htaccess.
if I have to apply the URL Rewrite, in which .htaccess file does that needs to be applied? I suppose in the root?
@lommes commented on GitHub (Jan 23, 2018):
Does your domain point to the public subfolder? This folder ist the main folder for the web, so the htaccess file there should be used.
@DSRobin commented on GitHub (Jan 23, 2018):
Yes, the DocumentRoot points to the public folder.
This is the .htaccess file in the public folder.
@DSRobin commented on GitHub (Jan 23, 2018):
hmm, my account has ownership of all files, as well all the required permissions. I changed the permissions to 777 on the folders: storage, bootstrap/cache & public/uploads
didn't help.
@lommes commented on GitHub (Jan 23, 2018):
What kind of hosting do you use? Do you have access to the general errorlog of the webserver?
@DSRobin commented on GitHub (Jan 23, 2018):
I don't think so. When I make an SSH connection and browse to /var/logs, the folder seems to be empty.
For a few folders I get a permission denied and the sudo command is not recognised.
@lithium-ap commented on GitHub (Jan 23, 2018):
Can you verify your version of PHP. I had this happen if my dependencies were not met / used the wrong version of PHP
@DSRobin commented on GitHub (Jan 24, 2018):
PHP Version 7.2.1
You can find thecomplete info at www.wikiharvest.org/phpinfo.php
-------- Original Message --------
Subject: Re: [BookStackApp/BookStack] 500 Internal Server Error (#672)
From: ape_lithium
To: BookStackApp/BookStack
CC: DSRobin ,Author
Can you verify your version of PHP. I had this happen if my dependencies were not met / used the wrong version of PHP
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@DSRobin commented on GitHub (Jan 24, 2018):
If the webserver by default enables .htaccess, is it required to edit the .htaccess file with the URL Rewrite?
@domainzero commented on GitHub (Jan 24, 2018):
Set
APP_DEBUG=truein the .env file inside the BookStack root folder and post the error here.@domainzero commented on GitHub (Feb 5, 2018):
@DSRobin Any news on getting those debug logs? Lemme know if I can help at all.
@DSRobin commented on GitHub (Feb 9, 2018):
Seems like no log is appearing in the log folder ...
-------- Original Message --------
Subject: Re: [BookStackApp/BookStack] 500 Internal Server Error (#672)
From: domainzero
To: BookStackApp/BookStack
CC: DSRobin ,Mention
@DSRobinhttps://github.com/dsrobin Any news on getting those debug logs? Lemme know if I can help at all.
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@ssddanbrown commented on GitHub (Feb 11, 2018):
In that case it's possible the requests are never reaching the application which aligns to the error message being a non-bookstack view.
You can try looking at the server logs. You could try watching the apache logs with the below command and see what errors pop up when you access the homepage of your site:
That command will interactively watch the apache error log and show messages as they are logged. You may have to press
Ctrl+Cwhen you want to exit.@DSRobin commented on GitHub (Feb 17, 2018):
Hi, thanks for your reply.
I tried to execute the command, but there are no files or folders in my /var/log/ folder.
My webserver is hosted and I do not have root permissions on it, so I'm kind of limited in managing the server.
Van: Dan Brown notifications@github.com
Verzonden: zondag 11 februari 2018 11:42:40
Aan: BookStackApp/BookStack
CC: DSRobin; Mention
Onderwerp: Re: [BookStackApp/BookStack] 500 Internal Server Error (#672)
In that case it's possible the requests are never reaching the application which aligns to the error message being a non-bookstack view.
You can try looking at the server logs. You could try watching the apache logs with the below command and see what errors pop up when you access the homepage of your site:
tail -f /var/log/apache2/error.log
That command will interactively watch the apache error log and show messages as they are logged. You may have to press Ctrl+C when you want to exit.
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@Awinad commented on GitHub (Apr 9, 2018):
I had the same issue and found, that my hosting was hacked and some base64 code was added to all files. It also contained the line
error_reporting(0); @ini_set('error_log',NULL); @ini_set('log_errors',0); @ini_set('display_errors','Off');to prevent logs.Maybe that's of all to anyone struggling... hence in my case it had NOTHING to do with BookStack (great app :)).
@iondive commented on GitHub (Aug 24, 2018):
I ran into the same problem on shared hosting using a sub domain and the solution was to add
RewriteBase /into the public folder htacces file.
@ssddanbrown commented on GitHub (May 7, 2019):
Since the last comment on this issue is relatively old I'm going to close this. If the issue remains and is something you still require to be fixed please open a new issue, referencing this one.
In addition, Since this issue I've created a page to provide more support on apache subdirectory setup:
https://www.bookstackapp.com/docs/admin/subdirectory-setup/