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Occasional slow load times during SSO Login & general use #5489
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opened 2026-02-05 10:06:12 +03:00 by OVERLORD
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Reference: starred/BookStack#5489
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Originally created by @DDITSA on GitHub (Nov 10, 2025).
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Describe the Scenario
Hi,
thought i would create an issue for this.
I have setup bookstack for my org on an on premise server. Bookstack is only available on the on-prem network, authentication via Entra / AzureAD.
Quick facts about the usage of bookstack:
The issue:
The question for me is: How to determine the cause of slowdonws?
I took a look at the logs and what stood out to me:
[previous exception] [object] (PDOException(code: 1045): SQLSTATE[HY000] [1045] Access denied for user 'forge'@'localhost' (using password: NO) at C:\\xampp\\htdocs\\bookstack\\vendor\\laravel\\framework\\src\\Illuminate\\Database\\Connectors\\Connector.php:70)I attached the last 2 log entries to the log content.
How can i find out what the issue is or at what point i need to optimize / upgrade stuff
Thanks in advance! If additonaly logs or anything else is needed, i can provide it.
Exact BookStack Version
25.02.2
Log Content
Details
Hosting Environment
@ssddanbrown commented on GitHub (Nov 11, 2025):
Hi @DDITSA,
It should be quite unrelated to that issue. The LDAP login process is quite different to the OIDC process, whereas the OIDC login flow is much more simple/efficient from the BookStack side of things since we're not manually querying through data/groups BookStack-side.
I doubt it's due to hardware, the OIDC login process is quite simple relative in terms of resources needed by BookStack.
The main work needed during the process is just simply talking to the auth provider (Entra).
If there's any slow elements in the network between BookStack and Entra, or if Entra is slow to respond, those are the main factors. Otherwise this could be due to Entra being directly slow itself when loaded client side by the user as part of the auth process.
Do you know at which point in the login flow it's slow? For example, Do you know if it's before or after you see any Entra specific logins/views? (might need to use a private tab where not already logged into Entra to see this).
@DDITSA commented on GitHub (Nov 14, 2025):
Hi @ssddanbrown , thanks for your quick reply and support!
I think i can rule out Entra / SSO. I opened our bookstack instance in an incognito tab with edge dev tools:
I suspect the issue here lies with our network / redirect, not SSO. (Checking the load times via dev tools before opening this issue did not come to my mind...sorry)
After login, its snappy. Everythings loading fast while im actively using it.
Though what would be weird from my understanding: i noticed these long load times sometimes also during use --> Im logged in, have a tab open, come back to it a hour later and its long loading.
I suspect in this cases its reconnecting / redirecting to the server again.
Is there a way how i can confirm this hypothesis? I do have access to the bookstack server.
Otherwise i will take this topic to our SysAdmin- / Network-guys
Thanks again Dan
@jp-bms commented on GitHub (Dec 1, 2025):
Hi,
Has anyone managed to resolve this issue? I have a similar problem where Bookstack takes a long time to load after a period of inactivity. I use external Bookstack accounts.