Unable to restore from backup #5048

New Issue

OVERLORD · 2026-02-05T09:36:27+03:00

OVERLORD commented

2026-02-05 09:36:27 +03:00

Originally created by @dannyjrr on GitHub (Nov 13, 2024).

Attempted Debugging

I have read the debugging page

Searched GitHub Issues

I have searched GitHub for the issue.

Describe the Scenario

I have the exact same issue as the user on #4207 however when I go to cat /etc/apache2/sites-available/bookstack.conf | grep ServerName I get my server IP instead of the domain name. I have tried accessing via http:// but that doesn't work anymore either. How can I resolve this issue?

Exact BookStack Version

Unknown

Log Content

No response

Hosting Environment

Ubuntu 22.04.5 LTS. Installed using documentation here

Originally created by @dannyjrr on GitHub (Nov 13, 2024). ### Attempted Debugging - [X] I have read the debugging page ### Searched GitHub Issues - [X] I have searched GitHub for the issue. ### Describe the Scenario I have the exact same issue as the user on #4207 however when I go to `cat /etc/apache2/sites-available/bookstack.conf | grep ServerName` I get my server IP instead of the domain name. I have tried accessing via http://<domain> but that doesn't work anymore either. How can I resolve this issue? ### Exact BookStack Version Unknown ### Log Content _No response_ ### Hosting Environment Ubuntu 22.04.5 LTS. Installed using documentation [here](https://www.bookstackapp.com/docs/admin/installation/)

OVERLORD added the 🐕 Support label 2026-02-05 09:36:27 +03:00

OVERLORD closed this issue

2026-02-05 09:36:28 +03:00

OVERLORD commented

2026-02-05 09:36:30 +03:00

@ssddanbrown commented on GitHub (Nov 13, 2024):

Did you use our script for the instance you're restoring into?
- If so, when it promoted for the domain (or IP), what did you enter?
Have you done any additional actions on the new system apart from BookStack install? (eg, using certbot, changed webserver config etc..)
What are you intending to use for access? A domain name or an IP address?

@ssddanbrown commented on GitHub (Nov 13, 2024): - Did you use our script for the instance you're restoring into? - If so, when it promoted for the domain (or IP), what did you enter? - Have you done any additional actions on the new system apart from BookStack install? (eg, using certbot, changed webserver config etc..) - What are you intending to use for access? A domain name or an IP address?

OVERLORD commented

2026-02-05 09:36:33 +03:00

@dannyjrr commented on GitHub (Nov 13, 2024):

I did use the script and I entered in my domain
I haven't done anything else on the new system
I want to use the domain name I was using for access. It had been working before but after I tried restoring it stopped working.

@dannyjrr commented on GitHub (Nov 13, 2024): - I did use the script and I entered in my domain - I haven't done anything else on the new system - I want to use the domain name I was using for access. It had been working before but after I tried restoring it stopped working.

OVERLORD commented

2026-02-05 09:36:35 +03:00

@ssddanbrown commented on GitHub (Nov 13, 2024):

I did use the script and I entered in my domain

Okay. That's odd then.
In that case, the /etc/apache2/sites-available/bookstack.conf is wrong and needs to be altered to use your domain. Replace the IP of in the value of ServerName in there with your domain, then restart your webserver (sudo systemctl restart apache2.service).

You'll have to use http:// until you re-configure https on the new system, as you did for the old system.
If you had anything like hsts enabled on the old system, for the same domain, you have have a little trouble as the browser may force https:// usage for the domain.

@ssddanbrown commented on GitHub (Nov 13, 2024): > I did use the script and I entered in my domain Okay. That's odd then. In that case, the `/etc/apache2/sites-available/bookstack.conf` is wrong and needs to be altered to use your domain. Replace the IP of in the value of `ServerName` in there with your domain, then restart your webserver (`sudo systemctl restart apache2.service`). You'll have to use `http://` until you re-configure https on the new system, as you did for the old system. If you had anything like hsts enabled on the old system, for the same domain, you have have a little trouble as the browser may force `https://` usage for the domain.

OVERLORD commented

2026-02-05 09:36:37 +03:00

@dannyjrr commented on GitHub (Nov 14, 2024):

I changed the ServerName to my domain and restarted the server but I am still seeing the same HTTP 500 error

@dannyjrr commented on GitHub (Nov 14, 2024): I changed the ServerName to my domain and restarted the server but I am still seeing the same HTTP 500 error

OVERLORD commented

2026-02-05 09:36:38 +03:00

@ssddanbrown commented on GitHub (Nov 15, 2024):

@dannyjrr Check the latest logs in your apache error log (commonly sudo tail -n 100 /var/log/apache2/error.log).

@ssddanbrown commented on GitHub (Nov 15, 2024): @dannyjrr Check the latest logs in your apache error log (commonly `sudo tail -n 100 /var/log/apache2/error.log`).

OVERLORD commented

2026-02-05 09:36:39 +03:00

@dannyjrr commented on GitHub (Nov 19, 2024):

This is what I got

@dannyjrr commented on GitHub (Nov 19, 2024): This is what I got ![gittt](https://github.com/user-attachments/assets/3cdfb22f-4af8-4a27-ae06-5f6c1b063ff9)

OVERLORD commented

2026-02-05 09:36:41 +03:00

@dannyjrr commented on GitHub (Nov 19, 2024):

I tried doing the reinstallation again and now my site is showing php code

@dannyjrr commented on GitHub (Nov 19, 2024): I tried doing the reinstallation again and now my site is showing php code ![phphp](https://github.com/user-attachments/assets/7d7605bb-3c4a-4dbc-8278-d15ff3d217be)

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Reference: starred/BookStack#5048