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Impossible to export #5011
Closed
opened 2026-02-05 09:33:30 +03:00 by OVERLORD
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Reference: starred/BookStack#5011
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Originally created by @Mikhail7196 on GitHub (Oct 16, 2024).
Attempted Debugging
Searched GitHub Issues
Describe the Scenario
When I try to export my book in .pdf or . html file, an error appears: "504 - Gateway Timeout. That's an error. We did not receive a timely response from the upstream server." Maybe it is because of the large size of the exported book, but I am not sure.

Exact BookStack Version
v24.02.3
Log Content
No response
Hosting Environment
PHP 8.1.29, CentOS 7 nginx+apache
@ssddanbrown commented on GitHub (Oct 16, 2024):
How long does it take before timing out?
Typically this will be due to timeouts set at the webserver level (and any proxies/servers in front of that).
Exports can take a while, depending on host resources and exact content.
@Mikhail7196 commented on GitHub (Oct 17, 2024):
5-8 minutes.
@ssddanbrown commented on GitHub (Oct 17, 2024):
That's quite a while, what kind of hardware/resources is the system running? And what kind of scale is this book at? (number of pages and general page length)
@Mikhail7196 commented on GitHub (Oct 17, 2024):
@ssddanbrown commented on GitHub (Nov 7, 2024):
Might be something specific within the content that's causing things to stall.
Otherwise shouldn't be taking that long.
Would really need to go through the specific pages and reduce them down to isolate the specific cause of what might be affecting the book export.
@ssddanbrown commented on GitHub (Feb 25, 2025):
I'm going to go ahead and close this off, but if an example case, which causes such issues, can be isolated and shared feel free to raise that as a bug issue.