Create new user does not send email #4814

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opened 2026-02-05 09:18:15 +03:00 by OVERLORD · 5 comments
Owner

Originally created by @rcarrascoz on GitHub (Jun 4, 2024).

Describe the Bug

When you create a new user and do click on checkbox send email for invitation, it does not send anything. Thanks :)

Steps to Reproduce

create user

Expected Behaviour

send mail to new user with invitation

Screenshots or Additional Context

No response

Browser Details

all browsers

Exact BookStack Version

v24.05.1

Originally created by @rcarrascoz on GitHub (Jun 4, 2024). ### Describe the Bug When you create a new user and do click on checkbox send email for invitation, it does not send anything. Thanks :) ### Steps to Reproduce create user ### Expected Behaviour send mail to new user with invitation ### Screenshots or Additional Context _No response_ ### Browser Details all browsers ### Exact BookStack Version v24.05.1
OVERLORD added the 🐛 Bug label 2026-02-05 09:18:15 +03:00
Author
Owner

@ssddanbrown commented on GitHub (Jun 4, 2024):

Hi @rcarrascoz,
Does the "Send a Test Email" action in "Settings > Maintenance" work without error, and result in you receiving an email?

@ssddanbrown commented on GitHub (Jun 4, 2024): Hi @rcarrascoz, Does the "Send a Test Email" action in "Settings > Maintenance" work without error, and result in you receiving an email?
Author
Owner

@biozic commented on GitHub (Jul 18, 2024):

I have the same problem. The "Send a Test Email" command works, but no message is sent when a create a new user. Neither with the "Forgot password" action.

@biozic commented on GitHub (Jul 18, 2024): I have the same problem. The "Send a Test Email" command works, but no message is sent when a create a new user. Neither with the "Forgot password" action.
Author
Owner

@ssddanbrown commented on GitHub (Jul 18, 2024):

@biozic Have you set, or do you have, a QUEUE_CONNECTION option anywhere (in .env file or in container/system environment if relevant).

@ssddanbrown commented on GitHub (Jul 18, 2024): @biozic Have you set, or do you have, a `QUEUE_CONNECTION` option anywhere (in `.env` file or in container/system environment if relevant).
Author
Owner

@biozic commented on GitHub (Jul 18, 2024):

Well, forget it. I've just checked that the emails were actually sent just right, but blocked because of a DKIM mismatch 🙃

@biozic commented on GitHub (Jul 18, 2024): Well, forget it. I've just checked that the emails were actually sent just right, but blocked because of a DKIM mismatch 🙃
Author
Owner

@ssddanbrown commented on GitHub (Jul 18, 2024):

@biozic Good to hear you found the issue!
Since the original issue creator has not responded for some time I'll go ahead and close this off.

@ssddanbrown commented on GitHub (Jul 18, 2024): @biozic Good to hear you found the issue! Since the original issue creator has not responded for some time I'll go ahead and close this off.
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Reference: starred/BookStack#4814