500 error #4803

New Issue

OVERLORD · 2026-02-05T09:17:18+03:00

OVERLORD commented

2026-02-05 09:17:18 +03:00

Originally created by @TryingsomethingNew1 on GitHub (Jun 1, 2024).

Attempted Debugging

I have read the debugging page

Searched GitHub Issues

I have searched GitHub for the issue.

Describe the Scenario

First time trying BookStack. At first blush, I thought this is not a bookstack issue and must be apache issue, but now I do not think so. I could be wrong, and any help appreciated.

I have index.php (the bookstack one) and index1.php in my public folder. phpinfo() is coded into index1.php and the output of that is below. So fair to say php is active on apache? I am thinking yes
To ensure this is not an apache configuration issue, I swapped index1.php with index.php and it did load index.php when attempting to load the domain. So http://mysubdomain.domain.com did load the phpinfo(), but when I swap back the index.php from BookStack it does the 500 internal server error page
I do see apache access logs indicating a 500, and nothing on the apache error logs
/storage/logs/laravel.log has no new entries in it (last entry there is a few hours about mysql access issue that I since resolved). 5) APP_DEBUG=TRUE is set in .env file and php artisan config:clear done after this flag addition, but still nothing in laravel.log
I saw references to "folder permission issues" and I ensured all the folders are owned by the same user than is running httpd
PHP-FPM is what is installed
I do see all BookStack tables are created, so app initiation worked well it looks like - including the app accessing the local mysql

I cannot really figure out how to debug this further as nothing in laravel or apache logs. Any help?

===========
PHP Version 8.2.15
System Linux ip-<ipaddress..info....>.x86_64 #1 SMP PREEMPT_DYNAMIC Tue Mar 12 18:15:55 UTC 2024 x86_64
Build Date Jan 16 2024 12:19:32
Build System Linux
Build Provider Amazon Linux
Compiler gcc (GCC) 11.4.1 20230605 (Red Hat 11.4.1-2)
Architecture x86_64
Server API FPM/FastCGI
Virtual Directory Support disabled
Configuration File (php.ini) Path /etc
Loaded Configuration File /etc/php.ini
Scan this dir for additional .ini files /etc/php.d
Additional .ini files parsed /etc/php.d/10-opcache.ini, /etc/php.d/20-bz2.ini, /etc/php.d/20-calendar.ini, /etc/php.d/20-ctype.ini, /etc/php.d/20-curl.ini, /etc/php.d/20-dom.ini, /etc/php.d/20-exif.ini, /etc/php.d/20-fileinfo.ini, /etc/php.d/20-ftp.ini, /etc/php.d/20-gettext.ini, /etc/php.d/20-iconv.ini, /etc/php.d/20-intl.ini, /etc/php.d/20-mbstring.ini, /etc/php.d/20-mysqlnd.ini, /etc/php.d/20-pdo.ini, /etc/php.d/20-phar.ini, /etc/php.d/20-posix.ini, /etc/php.d/20-shmop.ini, /etc/php.d/20-simplexml.ini, /etc/php.d/20-sockets.ini, /etc/php.d/20-sodium.ini, /etc/php.d/20-sqlite3.ini, /etc/php.d/20-sysvmsg.ini, /etc/php.d/20-sysvsem.ini, /etc/php.d/20-sysvshm.ini, /etc/php.d/20-tokenizer.ini, /etc/php.d/20-xml.ini, /etc/php.d/20-xmlwriter.ini, /etc/php.d/20-xsl.ini, /etc/php.d/20-zip.ini, /etc/php.d/30-mysqli.ini, /etc/php.d/30-pdo_mysql.ini, /etc/php.d/30-pdo_sqlite.ini, /etc/php.d/30-xmlreader.ini
PHP API 20220829
PHP Extension 20220829
Zend Extension 420220829
Zend Extension Build API420220829,NTS
PHP Extension Build API20220829,NTS
Debug Build no
Thread Safety disabled
Zend Signal Handling enabled
Zend Memory Manager enabled
Zend Multibyte Support provided by mbstring
Zend Max Execution Timers disabled

Exact BookStack Version

v24.05.01

Log Content

No response

Hosting Environment

Linux on AWS (additional info is in the phpinfo() I passed into the description)

Originally created by @TryingsomethingNew1 on GitHub (Jun 1, 2024). ### Attempted Debugging - [X] I have read the debugging page ### Searched GitHub Issues - [X] I have searched GitHub for the issue. ### Describe the Scenario First time trying BookStack. At first blush, I thought this is not a bookstack issue and must be apache issue, but now I do not think so. I could be wrong, and any help appreciated. 1) I have index.php (the bookstack one) and index1.php in my public folder. phpinfo() is coded into index1.php and the output of that is below. So fair to say php is active on apache? I am thinking yes 2) To ensure this is not an apache configuration issue, I swapped index1.php with index.php and it did load index.php when attempting to load the domain. So http://mysubdomain.domain.com did load the phpinfo(), but when I swap back the index.php from BookStack it does the 500 internal server error page 3) I do see apache access logs indicating a 500, and nothing on the apache error logs 4) /storage/logs/laravel.log has no new entries in it (last entry there is a few hours about mysql access issue that I since resolved). 5) APP_DEBUG=TRUE is set in .env file and php artisan config:clear done after this flag addition, but still nothing in laravel.log 6) I saw references to "folder permission issues" and I ensured all the folders are owned by the same user than is running httpd 7) PHP-FPM is what is installed 8) I do see all BookStack tables are created, so app initiation worked well it looks like - including the app accessing the local mysql I cannot really figure out how to debug this further as nothing in laravel or apache logs. Any help? =========== PHP Version 8.2.15 System Linux ip-<ipaddress..info....>.x86_64 #1 SMP PREEMPT_DYNAMIC Tue Mar 12 18:15:55 UTC 2024 x86_64 Build Date Jan 16 2024 12:19:32 Build System Linux Build Provider Amazon Linux Compiler gcc (GCC) 11.4.1 20230605 (Red Hat 11.4.1-2) Architecture x86_64 Server API FPM/FastCGI Virtual Directory Support disabled Configuration File (php.ini) Path /etc Loaded Configuration File /etc/php.ini Scan this dir for additional .ini files /etc/php.d Additional .ini files parsed /etc/php.d/10-opcache.ini, /etc/php.d/20-bz2.ini, /etc/php.d/20-calendar.ini, /etc/php.d/20-ctype.ini, /etc/php.d/20-curl.ini, /etc/php.d/20-dom.ini, /etc/php.d/20-exif.ini, /etc/php.d/20-fileinfo.ini, /etc/php.d/20-ftp.ini, /etc/php.d/20-gettext.ini, /etc/php.d/20-iconv.ini, /etc/php.d/20-intl.ini, /etc/php.d/20-mbstring.ini, /etc/php.d/20-mysqlnd.ini, /etc/php.d/20-pdo.ini, /etc/php.d/20-phar.ini, /etc/php.d/20-posix.ini, /etc/php.d/20-shmop.ini, /etc/php.d/20-simplexml.ini, /etc/php.d/20-sockets.ini, /etc/php.d/20-sodium.ini, /etc/php.d/20-sqlite3.ini, /etc/php.d/20-sysvmsg.ini, /etc/php.d/20-sysvsem.ini, /etc/php.d/20-sysvshm.ini, /etc/php.d/20-tokenizer.ini, /etc/php.d/20-xml.ini, /etc/php.d/20-xmlwriter.ini, /etc/php.d/20-xsl.ini, /etc/php.d/20-zip.ini, /etc/php.d/30-mysqli.ini, /etc/php.d/30-pdo_mysql.ini, /etc/php.d/30-pdo_sqlite.ini, /etc/php.d/30-xmlreader.ini PHP API 20220829 PHP Extension 20220829 Zend Extension 420220829 Zend Extension Build API420220829,NTS PHP Extension Build API20220829,NTS Debug Build no Thread Safety disabled Zend Signal Handling enabled Zend Memory Manager enabled Zend Multibyte Support provided by mbstring Zend Max Execution Timers disabled =========== ### Exact BookStack Version v24.05.01 ### Log Content _No response_ ### Hosting Environment Linux on AWS (additional info is in the phpinfo() I passed into the description)

OVERLORD added the 🐕 Support label 2026-02-05 09:17:18 +03:00

OVERLORD closed this issue

2026-02-05 09:17:21 +03:00

OVERLORD commented

2026-02-05 09:17:23 +03:00

@TryingsomethingNew1 commented on GitHub (Jun 1, 2024):

Folder Permissions issue... resolved now.

@TryingsomethingNew1 commented on GitHub (Jun 1, 2024): Folder Permissions issue... resolved now.

OVERLORD referenced this issue

2026-02-05 10:31:34 +03:00

[PR #4803] [MERGED] Updated translations with latest Crowdin changes #6411

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