Missing avatars after update to Bookstack v24.05 #4782

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OVERLORD · 2026-02-05T09:15:25+03:00

OVERLORD commented

2026-02-05 09:15:25 +03:00

Originally created by @ishaulov on GitHub (May 18, 2024).

Attempted Debugging

I have read the debugging page

Searched GitHub Issues

I have searched GitHub for the issue.

Describe the Scenario

Hi! After upgrading from BookStack v24.02.2 to BookStack v24.05, all users have missing avatars. The avatar files in public/uploads/images/user remained, file and directory permissions remained the same. URL and .env don't change.
When I check the url of the avatar file, I see the default file name — user_avatar.png: https://my_bookstak_domain_name.com/user_avatar.png

The upgrade was performed using standard commands:

git pull origin release
composer install --no-dev
php artisan migrate
php artisan cache:clear
php artisan config:clear
php artisan view:clear

Please, help to solve the problem.

Exact BookStack Version

v24.05

Log Content

No response

Hosting Environment

Ubuntu 22.04
PHP 8.1.2-1ubuntu2.17 (cli) (built: May 1, 2024 10:10:07) (NTS)
Composer version 2.6.6 2023-12-08 18:32:26
Default manual installation

Originally created by @ishaulov on GitHub (May 18, 2024). ### Attempted Debugging - [X] I have read the debugging page ### Searched GitHub Issues - [X] I have searched GitHub for the issue. ### Describe the Scenario Hi! After upgrading from BookStack v24.02.2 to BookStack v24.05, all users have missing avatars. The avatar files in public/uploads/images/user remained, file and directory permissions remained the same. URL and .env don't change. When I check the url of the avatar file, I see the default file name — user_avatar.png: https://my_bookstak_domain_name.com/user_avatar.png The upgrade was performed using standard commands: ``` git pull origin release composer install --no-dev php artisan migrate php artisan cache:clear php artisan config:clear php artisan view:clear ``` Please, help to solve the problem. ### Exact BookStack Version v24.05 ### Log Content _No response_ ### Hosting Environment Ubuntu 22.04 PHP 8.1.2-1ubuntu2.17 (cli) (built: May 1, 2024 10:10:07) (NTS) Composer version 2.6.6 2023-12-08 18:32:26 [Default manual installation](https://www.bookstackapp.com/docs/admin/installation/#manual)

OVERLORD added the 🐕 Support label 2026-02-05 09:15:25 +03:00

OVERLORD closed this issue

2026-02-05 09:15:25 +03:00

OVERLORD commented

2026-02-05 09:15:28 +03:00

@ssddanbrown commented on GitHub (May 18, 2024):

Hi @ishaulov,
This is likely due to #4999. If you create a webserver-writable storage/framework/cache/data directory in your BookStack install folder, or set CACHE_DRIVER=database, you may find these things start working again.
Otherwise we'll be reverting the relevant change for the next patch release.

@ssddanbrown commented on GitHub (May 18, 2024): Hi @ishaulov, This is likely due to #4999. If you create a webserver-writable `storage/framework/cache/data` directory in your BookStack install folder, or set `CACHE_DRIVER=database`, you may find these things start working again. Otherwise we'll be reverting the relevant change for the next patch release.

OVERLORD commented

2026-02-05 09:15:29 +03:00

@ishaulov commented on GitHub (May 19, 2024):

Hi @ssddanbrown!
Indeed, I assigned the www-data user as the owner (chown -R www-data:www-data storage/framework/cache/data) of the storage/framework/cache/data directory and the avatars reappeared.

Thank you very much for your help! ☺️

@ishaulov commented on GitHub (May 19, 2024): Hi @ssddanbrown! Indeed, I assigned the `www-data` user as the owner (`chown -R www-data:www-data storage/framework/cache/data`) of the `storage/framework/cache/data` directory and the avatars reappeared. Thank you very much for your help! ☺️

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Reference: starred/BookStack#4782