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Bookstack Login issue #3804
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Originally created by @sachinvishwakarma26 on GitHub (May 17, 2023).
Attempted Debugging
Searched GitHub Issues
Describe the Scenario
Hi Team,
We have configured all perquisites for bookstack on Amazon linux. we aren't getting login screen its showing only blank screen. Please advise.
Please find the below attached screenshot.
Exact BookStack Version
v22.11.1
Log Content
No response
PHP Version
7.4
Hosting Environment
Amazon Linux
@ssddanbrown commented on GitHub (May 17, 2023):
Please follow our debugging guidance to get error detail from logs:
https://www.bookstackapp.com/docs/admin/debugging/
That page includes a section about white screen upon access.
@sachinvishwakarma26 commented on GitHub (May 18, 2023):
@ssddanbrown Thanks for providing troubleshooting blog. In our case we running bookstack on Amazon Linux 2 and our webserver user is Nginx. Can you please let us know the path to change the permissions.
@sachinvishwakarma26 commented on GitHub (May 19, 2023):
@ssddanbrown Please provide the troubleshooting steps
@ssddanbrown commented on GitHub (May 20, 2023):
I have a page regarding the setting file permission here:
https://www.bookstackapp.com/docs/admin/filesystem-permissions/
You will need to adapt any example commands to suit your system/setup as they likely won't be correct by default.
@sachinvishwakarma26 commented on GitHub (May 23, 2023):
@ssddanbrown,
We have tried changing file permissions following above link. But still we are getting blank white screen.
Please find the below attached snapshot for reference.
@ssddanbrown commented on GitHub (May 23, 2023):
@sachinvishwakarma26 View your webserver (nginx) error log, as touched on within the debugging page I linked above. That should show exactly what the issue is and what file (if it is a permission error) has permission issues.
@sachinvishwakarma26 commented on GitHub (May 25, 2023):
@ssddanbrown
We have tried changing permissions but still we are getting same problem.
Note: We have created one more server for bookstack its working fine without any issues.
Could you please help us to fix this issue.
@sachinvishwakarma26 commented on GitHub (May 25, 2023):
@ssddanbrown ,
We are getting this kind of error
[error] 836#836: *14 FastCGI sent in stderr: "PHP message: PHP Fatal error: Uncaught PDOException: SQLSTATE[HY000] [1045] Access denied for user 'forge'@'localhost' (using password: NO) in /var/www/BookStack/vendor/laravel/framework/src/Illuminate/Database/Connectors/Connector.php:70
Stack trace:
@ssddanbrown commented on GitHub (May 25, 2023):
@sachinvishwakarma26 That looks like you have not configured database details in the
.envfile. The information shown indicates you may not have even copied the.env.exampleto.envas per step 3 of the manual installation steps. Please do that then fill the.envfile with the correct details for your system.@sachinvishwakarma26 commented on GitHub (May 25, 2023):
@ssddanbrown,
Thanks for your valuable help it worked. Now we need to redirect our bookstack endpoint to Azure DNS. Please advise here
@ssddanbrown commented on GitHub (May 26, 2023):
What exactly do you mean by that?
What are you looking to functionally achieve?
@ssddanbrown commented on GitHub (Jun 7, 2023):
Since there's been no follow-up I'm going to close this. If the issue remains and is something you still require to be fixed respond to my previous comment and this can then be re-opened.
@sachinvishwakarma26 commented on GitHub (Dec 17, 2024):
@ssddanbrown,
Hope you're good.
Kindly confirm bookstack app will support for RHEL9 version. If its supporting can we get installation steps link?
Thanks,
Sachin
@ssddanbrown commented on GitHub (Dec 17, 2024):
@sachinvishwakarma26 We don't specifically assure for support, or test for any platforms outside of our Ubuntu scripts. Should be fine though as long as you meet the requirements.
That said, I produced a guide earlier this year for a support customer, so here's a version of that:
2024-07-RHEL9-install.pdf