Fresh install and "An unknown error occurred" #3737

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opened 2026-02-05 07:18:14 +03:00 by OVERLORD · 2 comments
Owner

Originally created by @p6002 on GitHub (Apr 8, 2023).

Describe the Bug

I installed the tool using the official docker compose file and documentation. When entering the default password, I get an error:
"An unknown error occurred"

Steps to Reproduce

Deploy official docker compose

Expected Behaviour

Running tool

Screenshots or Additional Context

Screenshot:
https://i.ibb.co/FKPT31B/2023-04-08-204622.png
Compose:
https://pastebin.com/KLtwFv9U

Browser Details

Latest Edge and Win 11

Exact BookStack Version

latest

PHP Version

No response

Hosting Environment

Ubuntu 22 server, docker.

Originally created by @p6002 on GitHub (Apr 8, 2023). ### Describe the Bug I installed the tool using the official docker compose file and documentation. When entering the default password, I get an error: "An unknown error occurred" ### Steps to Reproduce Deploy official docker compose ### Expected Behaviour Running tool ### Screenshots or Additional Context Screenshot: https://i.ibb.co/FKPT31B/2023-04-08-204622.png Compose: https://pastebin.com/KLtwFv9U ### Browser Details Latest Edge and Win 11 ### Exact BookStack Version latest ### PHP Version _No response_ ### Hosting Environment Ubuntu 22 server, docker.
OVERLORD added the 🐛 Bug label 2026-02-05 07:18:14 +03:00
Author
Owner

@ssddanbrown commented on GitHub (Apr 8, 2023):

I installed the tool using the official docker compose file and documentation

Just to confirm, there is no "official" docker compose file, or docker image, for release/production use.
The docker images we reference are external community-supported options.

Please follow my video from about 7:28 here to get error detail from the laravel.log file: https://youtu.be/6A8hLuQTkKQ?t=448

You'll want to look at the latest logs, after reproducing the error, at the bottom of the file.

@ssddanbrown commented on GitHub (Apr 8, 2023): > I installed the tool using the official docker compose file and documentation Just to confirm, there is no "official" docker compose file, or docker image, for release/production use. The docker images we reference are external community-supported options. Please follow my video from about 7:28 here to get error detail from the `laravel.log` file: https://youtu.be/6A8hLuQTkKQ?t=448 You'll want to look at the latest logs, after reproducing the error, at the bottom of the file.
Author
Owner

@ssddanbrown commented on GitHub (Apr 17, 2023):

Since there's been no follow-up I'm going to close this. If the issue remains and is something you still require to be fixed respond to my previous comment and this can then be re-opened.

@ssddanbrown commented on GitHub (Apr 17, 2023): Since there's been no follow-up I'm going to close this. If the issue remains and is something you still require to be fixed respond to my previous comment and this can then be re-opened.
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Reference: starred/BookStack#3737