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Apache returning 500 page after upgrading to 2022.11 #3380
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Originally created by @RZR7332 on GitHub (Dec 2, 2022).
Attempted Debugging
Searched GitHub Issues
Describe the Scenario
After upgrading to 2022.11 earlier this morning, I can no longer access BookStack. Apache prints logs similar to the below:
Dec 02 11:16:31 Bookstack apache2[6771]: [proxy_fcgi:error] [pid 6771:tid 139780858365504] [client x.x.x.x] AH01071: Got error 'PHP message: PHP Warning: require(/var/www/bookstack/vendor/composer/../symfony/polyfill-php80/bootstrap.php): Failed to open stream: Permission denied in /var/www/bookstack/vendor/composer/autoload_real.php on line 55PHP message: PHP Fatal error: Uncaught Error: Failed opening required '/var/www/bookstack/vendor/composer/../symfony/polyfill-php80/bootstrap.php' (include_path='.:/usr/share/php') in /var/www/bookstack/vendor/composer/autoload_real.php:55\nStack trace:\n#0 /var/www/bookstack/vendor/composer/autoload_real.php(38): composerRequire78dc58be6a5a48aa3ce6f7d6710337ec()\n#1 /var/www/bookstack/vendor/autoload.php(12): ComposerAutoloaderInit78dc58be6a5a48aa3ce6f7d6710337ec::getLoader()\n#2 /var/www/bookstack/public/index.php(34): require('...')\n#3 {main}\n thrown in /var/www/bookstack/vendor/composer/autoload_real.php on line 55'
While the services for Apache and PHP start successfully, I cannot access the web page as Apache returns a 500 page and prints the above. Line 55 in /var/www/bookstack/vendor/composer/autoload_real.php is as below:
require $file;
File is owned by www-data which I presume is expected.
Exact BookStack Version
2022.11
Log Content
Dec 02 11:16:31 Bookstack apache2[6771]: [proxy_fcgi:error] [pid 6771:tid 139780858365504] [client x.x.x.x] AH01071: Got error 'PHP message: PHP Warning: require(/var/www/bookstack/vendor/composer/../symfony/polyfill-php80/bootstrap.php): Failed to open stream: Permission denied in /var/www/bookstack/vendor/composer/autoload_real.php on line 55PHP message: PHP Fatal error: Uncaught Error: Failed opening required '/var/www/bookstack/vendor/composer/../symfony/polyfill-php80/bootstrap.php' (include_path='.:/usr/share/php') in /var/www/bookstack/vendor/composer/autoload_real.php:55\nStack trace:\n#0 /var/www/bookstack/vendor/composer/autoload_real.php(38): composerRequire78dc58be6a5a48aa3ce6f7d6710337ec()\n#1 /var/www/bookstack/vendor/autoload.php(12): ComposerAutoloaderInit78dc58be6a5a48aa3ce6f7d6710337ec::getLoader()\n#2 /var/www/bookstack/public/index.php(34): require('...')\n#3 {main}\n thrown in /var/www/bookstack/vendor/composer/autoload_real.php on line 55'
This message repeats when trying to access the page.
PHP Version
8.1
Hosting Environment
Ubuntu 22.04 LTS LXC, installed using official script.
@ssddanbrown commented on GitHub (Dec 2, 2022):
Hi @RZR7332,
Looks like some funky permissions are at play.
Can you share the output of running the following:
@RZR7332 commented on GitHub (Dec 2, 2022):
Hi Dan,
Inclined to agree, just not sure where it is coming from. As requested:
Not sure if root is correct in this case.
@ssddanbrown commented on GitHub (Dec 2, 2022):
@RZR7332 In your case, the web-server/PHP will be acting as
www-data.With those permissions,
www-datahas no access to those files.A
chown -R root:www-data /var/www/bookstack/vendormay fix things in this case, unless there are other permission issues at play.If needed, I have a little guide on a permission approach, for all bookstack files, here: https://gist.github.com/ssddanbrown/f0e6e850e57c419c6541dbe6c8facd4b
@RZR7332 commented on GitHub (Dec 2, 2022):
@ssddanbrown I did think so, gave that a shot before replying - it changes the error message so do believe that was part of the problem.
Apache now returns:
[proxy_fcgi:error] [pid 9680:tid 140697292285504] [client x.x.x.x] AH01071: Got error 'PHP message: PHP Warning: require(/var/www/bookstack/app/Config/app.php): Failed to open stream: Permission denied in /var/www/bookstack/vendor/laravel/framework/src/Illuminate/Foundation/Bootstrap/LoadConfiguration.php on line 72PHP message: PHP Fatal error: Uncaught RuntimeException: A facade root has not been set. in /var/www/bookstack/vendor/laravel/framework/src/Illuminate/Support/Facades/Facade.php:258\nStack trace:\n#0 /var/www/bookstack/vendor/laravel/framework/src/Illuminate/Foundation/Exceptions/RegisterErrorViewPaths.php(18): Illuminate\\Support\\Facades\\Facade::__callStatic()\n#1 /var/www/bookstack/vendor/laravel/framework/src/Illuminate/Foundation/Exceptions/Handler.php(598): Illuminate\\Foundation\\Exceptions\\RegisterErrorViewPaths->__invoke()\n#2 /var/www/bookstack/vendor/laravel/framework/src/Illuminate/Foundation/Exceptions/Handler.php(579): Illuminate\\Foundation\\Exceptions\\Handler->registerErrorViewPaths()\n#3 /var/www/bookstack/vendor/laravel/framework/src/Illuminate/Foundation/Exceptions/Handler.php(490): Illuminate\\Foundation\\Exceptions\\Handler->renderHttpException()\n#4 /var/www/bookstack/vendor/laravel/framework/src/Illuminate/Foundation/Exceptions/Handler.php(356): Illuminate\\Foundation\\Exceptions\\Handler->p...'
So to me, it still suggests a permissions issue... but I changed permissions for /var/www/bookstack/vendor and all nested folders - so www-data should have access now (if my understanding is right).
@ssddanbrown commented on GitHub (Dec 2, 2022):
It's now having issues with
/var/www/bookstack/app/Config/app.php, not a file in thevendor/folder.At this point, I'd probably look to my guide posted above to reset all permissions to a known state.
@RZR7332 commented on GitHub (Dec 2, 2022):
Sigh. I don't know how this happened, but that has fixed it.
Thank you very much @ssddanbrown for the quick response and help, I really appreciate it.
Closing as resolved.